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Referral Coordinator
Chenmed
Patient service representative job in Glenwood, IL
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role. They work directly with the organization's patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians and other medical personnel, and any other entities necessary for successful completion of approved referrals.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
.Serve as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers.
Facilitates communication, collaboration, and coordination of care. Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care.
Schedules patients utilizing coordinated provider list (CPL), makes all necessary arrangements related to the appointment, notify patients of appointment information: date, time, and location.
Uses web-based insurance platforms to generate referral authorizations.
Effectively communicates the physicians/clinicians needs or outstanding items to patients.
Follows all referrals through to completed appointment and obtains all documentation related to appointment, uploading into organization's medical record system for physician review prior to PCP follow-up appointment.
Ensures any missed external appointments are rescheduled and communicated to the PCP.
Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone messages in a timely manner.
Provides extraordinary customer service to all internal and external customers.
Performs other related duties as assigned.
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
$17-24.3 hourly 4d ago
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Customer Service Representative
Aegis Worldwide 4.2
Patient service representative job in North Aurora, IL
We are seeking a Customer ServiceRepresentative to join a tenured, collaborative organization that is actively developing its next generation of leadership. This is a hands-on, tactical role focused on order entry, customer communication, and cross-functional coordination. The position supports the Customer Service Lead and plays a key role in ensuring a smooth customer experience from order placement through delivery.
Key Responsibilities
Communicate with customers via phone and email to respond to inquiries, place orders, and provide order updates
Accurately enter and maintain customer orders, POs, and data in order entry systems
Track orders through manufacturing and delivery; proactively update customers and internal teams
Partner cross-functionally with Operations, Engineering, Sales, and Shipping to resolve customer issues
Escalate issues as appropriate and follow standard operating procedures
Develop and maintain working knowledge of company products and services
Qualifications
2-3 years of customer service or inside sales experience
Candidates with ~1 year of experience will be considered if coming from a manufacturing environment
Manufacturing experience preferred; open to blue-collar environments such as warehousing or logistics
Strong computer skills with experience in order entry, POs, and basic production/forecast planning concepts
Comfortable spending a significant portion of the day working on a computer and managing data
Nice to Have
Associate's or Bachelor's degree (not required)
Experience handling and de-escalating frustrated customers
Inside sales experience or interest in growing into an inside sales role
Why This Role
This is a strong long-term opportunity within a stable organization that values tenure, training, and internal growth. The right candidate will have the chance to build a challenging and rewarding career as the company continues to invest in emerging leadership.
Small-company atmosphere (≈ 80 total employees; ~20 office staff) with the backing of a larger organization - meaning you'll get autonomy without bureaucracy.
Leadership is focused on growth and innovation: this group is looking for “new blood” - energetic, ambitious individuals who want to build a career path, not just fill a seat.
Real potential for career advancement: start in customer service - evolve into inside sales, and possibly into broader management roles as leadership retires in the next 2-5 years.
If you're energized by customer interaction, order management, and the opportunity to grow into sales and beyond - and you want to help shape the future of a stable, growing manufacturing business - we want to hear from you.
$27k-32k yearly est. 4d ago
Construction Scheduler - Mechanical
Cybercoders 4.3
Patient service representative job in Westmont, IL
Senior Mechanical Construction Scheduler & Claims Avoidance Specialist We are seeking a skilled Senior Mechanical Construction Scheduler & Claims Avoidance Specialist to join our team. This position is crucial for ensuring that mechanical construction projects are completed on time and within budget while proactively preventing claims. The ideal candidate will have extensive experience in scheduling and a strong background in mechanical systems, particularly in piping, plumbing, and HVAC.
Key Responsibilities
Develop and maintain detailed construction schedules for mechanical projects including piping, plumbing, and HVAC systems.
Analyze project plans and specifications to establish scheduling parameters and milestones.
Coordinate with project managers, engineers, and subcontractors to gather scheduling input and ensure alignment across all teams.
Identify potential scheduling conflicts and proactively implement solutions to avoid claims.
Monitor project progress and update schedules regularly to reflect current status and forecasts.
Prepare and present scheduling reports to stakeholders, highlighting critical path activities and any deviations from the plan.
Facilitate scheduling meetings and discussions to ensure clear communication and understanding among all team members.
Qualifications
Bachelor's degree in Mechanical Engineering, Construction Management, or related field.
Minimum of 7 years of experience in construction scheduling, with a focus on mechanical scopes.
Proficient in scheduling software such as Primavera P6 or Microsoft Project.
Strong understanding of mechanical construction processes, particularly in piping, plumbing, and HVAC.
Excellent analytical and problem-solving skills to effectively manage scheduling conflicts.
Proven ability to work collaboratively in a team environment and communicate effectively with various stakeholders.
Benefits
Salary Range: $115,000 - $140,000
401K plan with matching contributions
Health, Vision, and Dental Insurance
Paid Time Off
Company annual bonus program
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health Wellness Programs
Ongoing education stipend for AACE/ASTM certifications
Possibility of hybrid work environment (3 days onsite, 2 days remote
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
carson.kirk@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CK13-1856574 -- in the email subject line for your application to be considered.***
Carson Kirk - Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 06/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
$115k-140k yearly 5d ago
Patient Access Specialist
Prestige Staffing 4.4
Patient service representative job in Chicago, IL
Title: Patient Access Specialist
Industry: Medical Center
Salary: Based on experience (17-19hr)
Duration: Direct Hire
Skills: Multitasking, Working in a healthcare/hospital/hospitality, Customer Service, Strong phone and front-desk skills
Overview:
Serve as a concierge to guide patients through the facility and available technologies. - Manage and adjust schedules in real time to maximize access and reduce missed opportunities. - Proactively contact patients to confirm appointments and support scheduling needs. - Schedule appointments in person and via phone, including telehealth, transportation, or home visit options.
Looking forward to hearing from you! Also if you can send your updated resume and best contact number.
$30k-36k yearly est. 2d ago
Patient Access Specialist
Us Tech Solutions 4.4
Patient service representative job in Chicago, IL
Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues, as necessary.
Responsibilities:
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients which establishes a positive first impression of clients.
Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Interacts with various hospital departments and physician's offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
Reaches out to patients to schedule an appointment as defined.
Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails.
Inform patients of any issues with securing the financial account for their encounter.
Completes out-of-pocket estimations as requested by patients.
Provides training and education as needed.
Manages work schedule efficiently, completing tasks and assignments on time.
Completes other duties assigned by manager. Cross training between various departments will take place to ensure coverage.
Participates in Quality Assurance reviews to ensure integrity of patient data information.
Use effective service recovery skills to solve problems or service breakdowns when they occur.
Utilizes department and hospital policies and procedures to complete assigned tasks.
Adherence to all department policies and compliance requirements.
Avoids putting patients in financial or safety risk.
Experience:
2-3 years customer service or medical office experience.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in computer data-entry/typing.
Excellent verbal and written communication skills.
Ability to read, write, and communicate effectively in English.
Basic Computer Skills.
Ability to type 40 wpm.
Ability to multi-task.
Customer service oriented.
Excellent organizational, time management, analytical, and problem-solving skills.
Education:
High School diploma or equivalent.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ***********************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Internal Job ID: 25-55226
Recruiter Name: Muskan Gupta
Contact: **************
$31k-37k yearly est. 4d ago
Customer Service Representative
Connect Search, LLC 4.1
Patient service representative job in Naperville, IL
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
$30k-37k yearly est. 2d ago
Customer Service Representative
Patient's Choice Medical
Patient service representative job in Rolling Meadows, IL
Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package.
We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service.
Responsibilities
Full-time Position - comes with full Benefits Package + Incentives
Aptitude to multi task and have a highly self-disciplined work ethic
Must be highly organized, focused, and motivated to work in our "Rolling Meadows " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs.
Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant.
Require individual to be an excellent communicator.
Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow.
Work in a collaborative environment where we learn and apply as a team.
Qualifications and Compensation
EXPERIENCE & EDUCATION
Some College Preferred or Experience with Administrative Tasks
COMPENSATION
Salary is commensurate with experience
Medical and Dental - (Full Time)
401K - Company Matching (Full Time)
FSA - Flexible Spending Account (Full Time)
Vacation and Holidays (Full Time)
PC Gains - Profit Sharing
We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position.
Best regards,
Patient's Choice Management
$29k-38k yearly est. 2d ago
Insurance Customer Service Representative - Joliet, IL
The Auto Club Group 4.2
Patient service representative job in Joliet, IL
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance ServiceRepresentative
The Auto Club Group is seeking a Field Insurance ServiceRepresentative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Must be able to work Monday-Friday from 8:30am-5:30pm with 1 rotating Saturday a month
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
#LI-DH1
#LI-ONSITE
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 1d ago
Call Center Customer Service Representative
Bcforward 4.7
Patient service representative job in Chicago, IL
Role: Customer ServiceRepresentative
Onsite
Pay rate: $21 - 22/h
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
SKILLS
• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
experience in a contact center environment preferred.
$21-22 hourly 2d ago
Trading Application Support Front Office
Quanteam-North America (Rainbow Partners Group
Patient service representative job in Chicago, IL
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.
Context :
Our client, a leading player in Global Markets based in Chicago, is seeking a Front Office IT Business Analyst to join its Business Support & Monitoring IT team. The role focuses on providing Level 1 functional support and business analysis across critical trading, booking, pricing, and risk management applications for Equity Derivatives, Equity Finance/Delta One, Securities Lending, Global Macro, and Credit.
Your Role :
Act as the main point of contact for traders, building trusted relationships with Front Office desks.
Handle Level 1 functional support: user requests, incident management, escalation, and follow-up.
Gather and document business requirements, conduct functional testing, and support production releases.
Collaborate with IT development teams (local and global) to deliver system enhancements.
Provide training, user documentation, and guidance on applications (Fidessa, Dash, Sophis, Loanet, etc.).
Monitor trading workflows, identify improvement opportunities, and ensure smooth business operations.
What We're Looking For :
Bachelor's degree in Computer Science, Finance, or related field.
Solid experience as an IT Business Analyst or IT Support Analyst within Front Office - Equity Derivatives.
Strong knowledge of Equity Derivatives products, trading workflows, pricing, and risk management.
Confortable working on Unix/Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc.).
Familiarity with trading platforms (Fidessa, Dash, EMSX) and systems such as Sophis or Loanet.
Experience working with relational and no-relational databases (good SQL skills).
Knowledge of FIX and other order/rfq/trading protocols.
Excellent communication and stakeholder management skills, customer-focused mindset.
Ability to multi-task, prioritize, and thrive in a fast-paced trading environment.
Knowledge of Agile methodologies is a plus.
This role offers the chance to work closely with trading teams and cutting-edge systems in a dynamic, multicultural environment.
$29k-37k yearly est. 5d ago
Customer Service Representative
Teksystems 4.4
Patient service representative job in Schaumburg, IL
For the CSS reqs in Georgia - They work for and are assigned a top tier client, a customer that pays for a high service level. They are the support part of the account team. This rep will handle EVERYTHING, they will handle email and phones (fleet, drivers, internal and external stake holders). They also aren't expected to get off the phone in 30 seconds - you need to cater to the customer and take care of them. They must be resourceful, creative thinking, and problem solving. Their professionalism and how they show up is super important.
-This opening is on the Customer Support team, they support the account managers who manage the fleet
-Assist with ordering vehicles, assist with anything customer service related
-For example, "my vehicle has been impounded". It's this customer service reps job to help the drivers and educate them on the service that they need in the future
-Answer a high volume of customer emails and cases, Must be able to think outside of the box and problem solve
-Must be comfortable making a few outbound calls, Follow up with customers on inquiries and insure all data is accurately notated into the system
-Multi-task and type customer information into the system in real time
-Utilize internal issue tracking system - CARE - to follow through on customer inquiries and issues
-Utilizing systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes.
-Contacting drivers by e-mail to gather missing information
-Utilize the v-lookup function within Excel to efficiently sort through data
*Skills*
customer service, data entry, customer resolution, email, customer service skills, microsoft office, microsoft outlook, excel data entry, excel database, salesforce crm
*Top Skills Details*
customer service, data entry, customer resolution,email,customer service skills,microsoft office,microsoft outlook,excel data entry,excel database,salesforce crm
*Additional Skills & Qualifications*
MUST HAVE:
-2+ years of customer service experience (Office)
-Strong written and email communication
-Face to face interaction with customers and professionalism is very important (Must be able to meet with customers via TEAMS video)
-Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences
-Strong computer savvy skills (Will work in multiple databases and monitors)
-Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste)
-Achieved a HS Diploma
- Excel (format and basic pivot tables)
-Typing test - 40 wpm
-Salesforce experience
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Schaumburg, IL.
*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Schaumburg,IL.
*Application Deadline*This position is anticipated to close on Jan 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-20 hourly 5d ago
HSPD-12: Government Badging & Credentialing Specialist (Downers Grove, IL -REF1818G)**
Citizant 4.5
Patient service representative job in Downers Grove, IL
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.
Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications
Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.
Physical Requirements:
The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential
Education:
High School diploma, GED certification.
Clearance Requirement:
US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.
Starting salary range:
$46,000 - $49,400 (depending on experience)
Citizant offers a competitive benefits package, including:
Health and Welfare (H&W) benefit
Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program
Disclaimer:Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$46k-49.4k yearly 3d ago
CSR & Sales Associate
AGI 4.0
Patient service representative job in Chicago, IL
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Experience in customer service or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
$800-1.5k weekly 60d+ ago
"Urgent Care Marketing: Drive Patient Engagement and Boost Growth!"
Afc Urgent Care 4.2
Patient service representative job in Naperville, IL
Company Overview: Our reputable urgent care facility is committed to providing convenient and high-quality healthcare services to our community. We prioritize accessibility, efficiency, and exceptional patient experiences. As we continue expanding our services and reach, we seek a talented and dedicated Marketing Specialist to join our team and help us effectively promote our urgent care services. Job Summary: The Marketing Specialist for our urgent care facility will play a key role in developing and implementing strategic marketing initiatives. Your primary objective will be to increase patient awareness, enhance our brand presence, and drive patient engagement. The successful candidate will possess a strong background in healthcare marketing, a creative mindset, and the ability to thrive in a fast-paced environment. Responsibilities: · Develop and execute comprehensive marketing strategies to promote our urgent care services and increase patient acquisition.· Conduct market research to identify trends, competitors, and opportunities for differentiation. · Create compelling marketing campaigns across multiple channels, including digital, social media, print, and traditional advertising. · Manage and optimize our online presence, including the website, social media platforms, online directories, and review sites.· Collaborate with internal teams to develop engaging content for marketing materials, blog posts, newsletters, and press releases. · Plan and coordinate community outreach events, health fairs, and partnerships to raise awareness of our urgent care services. · Monitor and analyze marketing performance metrics to measure campaign effectiveness and make data-driven decisions. · Stay updated with industry trends, emerging marketing strategies, and technological advancements with cross-functional teams, including providers, administrators, and operational staff, to align marketing strategies with business objectives. · Maintain and strengthen relationships with referral sources, community organizations, and key stakeholders. · Monitor industry regulations and compliance requirements related to marketing activities. · Build and maintain relationships with local law firms, employers, insurance companies, and referral sources in the workers' compensation and personal injury space to expand our network and drive patient referrals. Qualifications: · Proven experience in marketing roles, preferably within the healthcare industry. · Strong understanding of marketing principles, strategies, and tactics. · Proficiency in digital marketing platforms, social media management, and content creation. · Excellent written and verbal communication skills. · Creative thinker with the ability to generate innovative ideas and campaigns · Strong analytical skills and the ability to interpret data to drive marketing decisions · Exceptional organizational and project management abilities · Knowledge of healthcare industry regulations and compliance considerations is preferred.
American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest-growing companies in the U.S. We offer a fast-paced, collaborative environment with health benefits and opportunities for advancement within a growing organization. We have locations in Willowbrook, IL and coming soon in Naperville, IL.
$42k-48k yearly est. Auto-Apply 60d+ ago
Standardized Patient
The Illinois College of Osteopathic Medicine 4.0
Patient service representative job in Chicago, IL
Standardized Patients (SPs) are trained individuals who simulate real patient scenarios to support clinical education across physical and mental health disciplines. They recreate patient histories, personalities, emotional responses, and physical findings to help learners practice and refine clinical and interpersonal skills. SPs may be interviewed and examined by students and health professionals as part of their training. This is a part-time position with intermittent work hours.
There are three levels of roles in the program, each requiring specific skills and experience:
Standardized Patient (SP): Simulates patient scenarios for educational purposes.
Physical Examination Teaching Associate (PETA): Standardized patients who are specifically trained to teach, assess, and provide feedback to learners about physical examination techniques. They can also address the communication skills needed.
Sensitive Exam Teaching Associate (SETA): Standardized patient encounters involving sensitive exams. This role requires additional training due to the nature of the exam. Sensitive exams typically include breast, pelvic, rectal, and/or testicular exams.
KEY RESPONSIBILITIES
Simulate patient cases accurately and consistently, including history of current concern, affect/behavior, and physical findings in a standardized, accurate and reliable manner
Teach and assess clinical and communication skills for students in medical, psychology, counseling, and other health-related programs. Duties may involve instruction of appropriate examination techniques for both physical and mental health assessments
Provide written and verbal feedback to learners
Document learner performance with accuracy and consistently using electronic systems
Participate in both in-person and virtual simulations as needed
Monitor other SPs for quality assurance
Accept ongoing feedback and incorporate supervisor feedback into performance
Maintain confidentiality of learner information and assessment data
Respond to email messages and electronic communications promptly
Demonstrate professional behavior and accountability for actions
Work collaboratively as a team member
Maintain commitments to the SP Program
BASIC QUALIFICATIONS
Ability to work effectively with diverse populations and demonstrate cultural sensitivity
Ability to communicate clearly and effectively with learners from various medical and mental health educational programs
Ability to recall an encounter accurately for the completion of checklists and written materials during practice sessions and assessments which result in learner grades
Strong organizational skills in all work aspects
Ability to work effectively as part of a team and independently
Objective and unbiased approach to healthcare interactions
Highly reliable and punctual in attendance for both in-person and virtual sessions
Flexible and able to adapt in different work situations and learning environments
Comfort with appropriate physical and mental health assessments by healthcare students and professionals
Proficient with technology including email communication, video conferencing platforms, electronic documentation systems, and basic computer applications
REQUIREMENTS
High school diploma or equivalent
Previous experience in healthcare, education, or customer service preferred, but not required
Completion of Standardized Patient training program upon hire
COMPENSATION
The hourly rate ($28 - $33) varies depending on the level of SP services being provided. These services include SP, PETA, and SETA. Preparation/training for sessions (typically done at home) is paid at a lower rate.
ADDITIONAL INFORMATION
Standardized Patients (SPs and PETAs) will be recorded for teaching and assessment purposes only using both video recording equipment and virtual platforms.
Due to the nature of the training and the conditions being portrayed, existing health conditions may determine which cases and situations an SP will be recruited to portray. This will be considered on a case-by-case basis.
All employees must comply with university policies regarding background checks.
Compensation & Benefits
This opportunity is budgeted at $28.00 - $33.00 hourly base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
******************************************************
The Chicago School is an Equal Opportunity Employer.
Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.
$28-33 hourly Auto-Apply 60d+ ago
Scheduling Specialist-Downers Grove (P4S - Downers Grove)
P4 Security Solutions
Patient service representative job in Downers Grove, IL
Join The P4 Companies - Excellence in Security Careers (DAILYPAY AVAILABLE)
The P4 Companies, comprised of P4 Security Solutions and P4 Protective Services, are leaders in professional security services across a range of industries and communities. We are actively seeking individuals who are passionate about safety, service, and professionalism. Whether you are a career security officer or a seasoned law enforcement professional, P4 offers opportunities that align with your background, skills, and schedule.
Opportunities for Security Officers
P4 specializes in providing professional security coverage to a variety of high-profile facilities. Our officers protect:
High-rise commercial buildings
Residential
Manufacturing
Retail
Campus
Cannabis dispensaries and grow operations
Event venues
We operate 24/7 to ensure a secure and welcoming environment for tenants, employees, and visitors. Security Officers play a critical role through:
Customer service and front desk reception
Routine patrols and incident response
Monitoring access and maintaining site integrity
We are looking for individuals who bring vigilance, integrity, and professionalism, and who take pride in being a visible, reassuring presence. If you value teamwork and want a career with growth potential in the security field, P4 Protective Services may be the right fit for you.
Opportunities for Active or Retired Law Enforcement
P4 Security Solutions seeks active or retired law enforcement officers to serve in specialized assignments throughout the State of Illinois.
Our clients include:
Executive Protection
Campus
HOA's
Patrol Programs
Higher Ed
Private clubs
Healthcare
Retail
The Off Duty or Retired Law Enforcement roles are ideal for those seeking flexible scheduling and premium compensation, with rates starting at $40 per hour within metro Chicagoland and competitive wages within collar counties and throughout the state. Officers bring their advanced training, professionalism, and command presence to ensure safety in high-trust environments. Your experience makes a difference, and P4 Security Solutions values your service and leadership.
Whether you are beginning your security career or leveraging decades of law enforcement experience, The P4 Companies provide a path for meaningful and rewarding work. Join us in making safety and service a priority.
Job Skills / Requirements
RESPONSIBILITIES:
Establish, maintain, and review Security Officer schedules to ensure adequate coverage and to minimize overtime.
Receive and respond to call offs from Security Officers to effectively manage coverage for client sites.
Meet or exceed financial and operational goals while providing quality customer service.
Handle any escalated schedule, operational, and or security issues or emergency situations appropriately and report as appropriate.
Assist Operations Managers in addressing Security Officer attendance and/or performance issues.
QUALIFICATIONS
3 years experience in a heavy volume call/dispatch/scheduling.
Required experience with a scheduling system.
Preferred: WinTeam experience.
3 years prior customer service experience required.
Contract security experience preferred.
Valid PERC card and 20 Hour Security Training Certificate.
KNOWLEDGE, SKILLS & ABILITIES
Proficiency with Microsoft Office software and scheduling software.
Willingness and ability to work a flexible schedule to meet the needs of the business, including weekends and evenings.
Strong organizational skills and proven ability using poise and professional judgment in complex situations in a fast-paced environment.
Proven ability to prioritize and adjust heavy workload, manage a variety of tasks, and meet various deadlines with changing priorities, frequent interruptions, and conflicting deadlines.
Great written, verbal, and interpersonal communication skills.
Strong drive and initiative, excellent work ethic, eager and fast learner, and a 'can-do attitude.
Education Requirements (All)
GED or High School Diploma
Certification Requirements (All)
PERC Card
20 hour Security Training Certificate
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan
This job reports to the William Jefferson
This is a Full-Time position 1st Shift, Weekends, On Call.
Travel is not required
Number of Openings for this position: 1
$40 hourly 54d ago
Home Care Rep
European Service at Home, Inc. 4.3
Patient service representative job in Chicago, IL
Job Description
European Service at Home (ESAH) is a well-established mid-sized to large family services company. We provide the hands-on experience to set you up for success with our company's planned and implemented Care Program, which includes direct supervision of Caregivers. The Home Care ServiceRepresentative commutes to our office to schedule client appointments and coordinate their daily schedule. The right candidate will also travel throughout towns to conduct in-home visits at each client's home to monitor and report on the quality of services being provided by direct care staff (Home Care Aides), and to determine whether existing care plans are adequate to meet client needs.
Bilingual is a plus
Start rate: $21-22 (BOE)
BENEFITS:
Working in a friendly team environment with a collective Diversity Program
Job Training
Medical, Dental, vision, and Life Insurance
Vacation & Paid Time Off
Paid Holidays
Bereavement Leave
Job duties:
Serves as a resource for technical questions, applications, and problem-solving
Insures client and employee safety, assesses possible risks, and works on its prevention
Makes home visits, as necessary, to provide hands-on training and assistance
Personally substitutes HCA, if necessary
Maintains professional, friendly, courteous, caring relationship and atmosphere with all staff members, clients, and employees
Works in a team to assure accomplishment of the company's goals
Qualifications:
Excellent communication skills in English
bilingual is a plus
Must have a vehicle
A high school diploma or general education diploma
Willingness to substitute caregiver
Basic computer skills
Some office experience
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$21-22 hourly 14d ago
Billing Assistant
Sidley Austin 4.6
Patient service representative job in Chicago, IL
The Billing Assistant will provide billing and administrative support to Billing Specialists and Billing Managers. The position provides exposure/opportunities to learn the firm's billing operations and to interact with the firm's lawyers, secretaries and other accounting departments. This individual must be flexible, well organized, detail oriented and deadline focused.
Duties and Responsibilities
Perform invoice maintenance as directed by Billing Specialists. This may include but is not limited to: narrative edits, time transfers, invoice splitting and cost exception updates.
Prepare and print draft bills, and other client reports as necessary.
Assist with the printing, sorting and routing of monthly proformas.
Upload electronic invoices upon request and ensure processing is accurate and efficient. Monitor the status of the electronic invoices to ensure the invoice is moving towards approval and payment. As needed, submit appeals through the electronic billing systems.
Submit accrual estimates and billing rates/fee offers in the electronic billing systems.
Follow up with attorneys as requested by Billing Specialists or the Billing Manager.
Provide high levels of customer service to attorneys, staff, vendors, and clients of the firm while observing confidentiality of client and firm matters.
Perform various administrative duties such as duplicating, mailing, proofreading and scanning of invoice packets.
Serve as the billing point person for a small portfolio of client and billing partners, with oversight by the Billing Supervisor and Manager.
Assist with special projects which will include, among other projects, testing related to system upgrades or conversions.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range $60,000 - $67,000 if located in Illinois Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
Bachelor's degree or equivalent experience working in an office environment
Proficiency in Microsoft Word and Excel
Preferred:
Previous law firm or professional services firm experience
Experience with 3E and ebilling Hub
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
$60k-67k yearly Auto-Apply 1d ago
Patient Services Registration/Reception
Primecare Community Health 3.9
Patient service representative job in Chicago, IL
39 Paid Days Off Each Year
The PatientServicesRepresentative acts as the first point of contact for patients when they enter the site and performs all clerical duties related to patients during both the check-in and the check-out process. The PatientServicesRepresentative is responsible for monitoring appointments and patient flow to minimize wait times, answer inbound calls, schedule appointments, collect data, complete reports, and perform all duties as assigned.
Duties and Responsibilities
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Greets and accurately registers patients in the electronic medical record (EMR) verifying essential billing and demographic information.
Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
Required Knowledge, Experience, or Licensure/Registration
Two (2) years previous medical office experience preferred.
Previous computer experience, particularly with an EHR and/or Microsoft Office products.
Bilingual in English/Spanish or English/Polish preferred.
Strong communication, customer service, and interpersonal skills.
Benefits
27 days of PTO each year, accrued each pay period
3 personal days
1 floating holiday
8 paid holidays
Medical/Dental/Vision coverage available the 1st of the month following 30 days
Company-paid life, short-term disability, and long-term disability coverage
Discretionary 403(b) match and profit sharing after meeting service requirements
Flexible spending accounts
Accident & critical illness coverage
Pet insurance
Salary
All wages are based on relevant years of experience. The minimum rate is the wage that someone without medical reception/registration/PSR or customer service experience will earn.
PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants
. T
herefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age,
religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.
$32k-36k yearly est. Auto-Apply 6d ago
HSPD-12: Government Badging & Credentialing Specialist (Chicago - REF1582V)**
Citizant 4.5
Patient service representative job in Chicago, IL
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Data Security and Privacy:
Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications
Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3-4 times a month (frequency may vary depending on business needs).
Perform other job-related duties as assigned.
Education:
High School diploma, GED certification
Physical Requirements:
The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities include reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25-30 lbs.
Requires typing for most of the day.
Effective communication requires frequent periods of talking and listening.
Clearance Requirement:
U.S. citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.
Starting salary range:
$44,100 - $50,700 (depending on experience)
Citizant offers a competitive benefits package, including:
Health and Welfare (H&W) benefit
Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program
Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$44.1k-50.7k yearly 3d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Plainfield, IL?
The average patient service representative in Plainfield, IL earns between $27,000 and $38,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Plainfield, IL
$32,000
What are the biggest employers of Patient Service Representatives in Plainfield, IL?
The biggest employers of Patient Service Representatives in Plainfield, IL are: