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PATIENT ACCESS ASSOCIATE
Lifebridge Health 4.5
Patient service representative job in Baltimore, MD
PATIENT ACCESS ASSOCIATE
Baltimore, MD
SINAI HOSPITAL
PATIENT ACCESS
Full-time w/Weekend Commitment - Day/Evening Shift - 7:00am-7:30pm
CLERICAL ADMIN
94312
$18.00-$27.29 Experience based
Posted: Tomorrow
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Summary
Who We Are
LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Guided by our mission to improve the health of the communities we serve, we are transforming healthcare through increased access, enhanced patient experiences, and a commitment to innovative, community-based care.
Patient Access Department
The Patient Access Department at Sinai Hospital is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The team also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.
Position: Patient Access Associate
The Patient Access Associate plays a critical role in patient registration, collecting payments, providing excellent customer service, and ensuring a smooth interaction with patients. This position requires exceptional communication skills and the ability to serve as a liaison between the hospital and patients, addressing patient needs and facilitating positive interactions with families and care teams.
Key Responsibilities:
Act as a liaison between the hospital and patients, ensuring their needs are met with care and professionalism.
Provide a positive customer experience by maintaining a positive attitude, being tactful, and offering assistance willingly to patients, families, and colleagues.
Greet every customer with warmth, including a smile, eye contact, and a clear introduction with your name and title.
Requirements:
Education: High School Diploma or GED (preferred)
Experience: 1-3 years of relevant experience
Additional Information
What We Offer:
Impact:
Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth
: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support:
A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits
: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. Share: talemetry.share(); Apply Now var jobsmap = null; var jobsmap_id = "gmaphiozv"; var cslocations = $cs.parse JSON('[{\"id\":\"2136442\",\"title\":\"PATIENT ACCESS ASSOCIATE\",\"permalink\":\"patient-access-associate\",\"geography\":{\"lat\":\"39.3527548\",\"lng\":\"-76.6619418\"},\"location_string\":\"2401 W. Belvedere Avenue, Baltimore, MD\"}]'); function tm_map_script_loaded(){ jobsmap = new csns.maps.jobs_map().draw_map(jobsmap_id, cslocations); } function tm_load_map_script(){ csns.maps.script.load( function(){ tm_map_script_loaded(); }); } $(document).ready(function(){ tm_load_map_script(); });
$31k-36k yearly est. 20h ago
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Personal Lines Insurance CSR
Summit Bridge Partners 4.5
Patient service representative job in Baltimore, MD
Personal Lines Client ServiceRepresentative
A well-established insurance agency in Baltimore is seeking a proactive and detail-driven professional to join their personal lines team. This position is ideal for someone with a foundation in property and casualty insurance and a passion for providing excellent support to both internal teams and policyholders. You'll work closely with internal account managers, insurance carriers, and individual clients to ensure timely and accurate service for policies related to home, auto, and personal liability protection.
Key Responsibilities
Deliver responsive and high-quality service to clients via phone and email
Assist with the intake, processing, and follow-up for policy updates, changes, and new account setup
Maintain and update service records, documentation, and internal systems accurately
Support service team in reviewing incoming policy data and troubleshooting issues
Prepare routine correspondence, coverage summaries, and support documents
Respond to carrier and client information requests in a timely, professional manner
Help with premium comparisons, policy placement options, and remarketing efforts when needed
Qualifications
2+ years of insurance experience required (personal lines)
Active P&C license preferred but not required with the right experience
Strong written and verbal communication skills
Tech-savvy, detail-oriented, and organized
Team-first mentality with a proactive and collaborative attitude
Compensation & Benefits
Competitive base pay range of $50,000 to $70,000
Full benefits package including health, dental, vision insurance and retirement contributions
$50k-70k yearly 1d ago
Scheduling Coordinator
Center for Oral & Maxillofacial Surgery 4.3
Patient service representative job in Washington, DC
Full Time Scheduling Coordinator - Dental/Oral Surgery
Center For Oral and Maxillofacial Surgery | njcoms.com | Freehold, NJ
, it is not hybrid or remote.
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and ResponsibilitiesThe Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.Greets patients and visitors immediately upon arrival with a friendly demeanor.Answers the phone promptly with a smile.Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.Prepares a daily schedule for each provider.Prepares patient charts.Manages patient flow to reduce patient wait time.Assists patients as necessary.Maintains reception area in a neat and orderly condition.Maintains professional relationship with referring offices.Maintains confidentiality of all information in accordance with HIPAA.Performs other related duties as assigned. Education and Experience High school diploma or equivalent required.One year of customer service experience required. Skills and Abilities Understanding of dental terminology.Friendly, inviting, and professional personality and presence.Basic office skills such as typing and filing.Good organizational skills.Attention to detail. Core Benefits & Wellness Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided Financial Well-Being Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Life Insurance Basic and Supplemental Life Insurance Spouse and Child Life Insurance Time Off, Disability And Leave Of Absence Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Long and Short Term Disability Plans
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.
Compensation details: 20-24 Hourly Wage
PI3bf0a184d030-30***********3
$46k-55k yearly est. 13d ago
Construction Management Representative
Project Solutions 4.6
Patient service representative job in Washington, DC
Salary Range: $80,000-$95,000 DOE Period of Performance: 9 months; exact dates are yet to be determined
Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc.
Position/Project Overview:
Project Solutions Inc. is seeking multiple Construction Management Representatives to join a National Park Service (NPS) project to Rehabilitate the National Capital Region Fountains / Water Features. This project will involve the coordinated rehabilitation and restoration of multiple historic and ornamental fountains across prominent federal parks and memorials in Washington, D.C., including Lafayette Park, the National Mall, Meridian Hill Park, Columbus Circle, and several high-visibility memorial and civic sites. The work addresses aging and deteriorated infrastructure, including failed waterproofing systems, degraded masonry, mechanical and electrical deficiencies, and long-deferred maintenance that have rendered many water features partially or fully non-operational. The project requires comprehensive construction oversight supporting design, construction, testing, and closeout activities to ensure all fountains are fully revitalized and operational in advance of nationally significant events tied to the United States' 250th anniversary celebrations in 2026, with heightened schedule sensitivity, public visibility, and coordination within active, secure, and heavily trafficked federal spaces.
This role is contingent upon award of project.
Responsibilities and Duties:
Provide technical assistance and support to CO during construction.
Read, interpret and understand the construction contract plans and specifications.
Arrange, attend and facilitate a variety of meetings, including weekly meetings at the project site.
Arrange, attend, facilitate, and document project meetings, including weekly progress meetings, safety meetings, inspections, negotiations, and internal Government meetings; prepare meeting minutes within required timeframes.
Perform on-site inspections, including mock-ups, preparatory, initial, follow-up, and post-construction inspections; document findings with photographs, descriptions, and reports.
Document issues encountered and problems experienced with the construction contractor.
Review contractor's baseline and progress schedules.
Draft project related correspondence for NPS to review and issuance.
Monitor Construction Contractor compliance with Accident Prevention Plans (APP), Asbestos hazard Abatement Plan (AHAP), and applicable safety requirements.
Inspect the work of the construction contractor for progress, workmanship, quality and conformance with contract documents, applicable building codes and safety standards.
Review, analyze, and assist in preparing cost estimates.
Review and process Construction Contractor's RFIs and assist in resolution, draft response, tracking, and follow up.
Required Education, Knowledge and Skills:
Minimum four (4) year Bachelor's degree in Engineering, Construction Technology, Construction Management or other related field
preferred
.
Minimum of five (5) years of relevant construction and/or engineering work experience in construction management, preferably in performing three-phase construction quality control inspections, including preparatory, initial, and follow-up phases involving DFOW reviews, job-ready inspections, and ongoing daily surveillance and documentation through completion.
Demonstrated knowledge of construction practices, including fountains and water features, landscape and hardscape work, site lighting, waterline utility work, and storm drainage systems preferred.
Experience working on historic or culturally significant sites
preferred.
Proven knowledge of applicable NFPA, NPS, and building code standards.
Strong communication and reporting skills, with a track record of timely c oordination with Architecture/Engineering (A/E) teams and National Park Service (NPS) Contracting Officer's Representatives to support quality control objectives preferred
Experience working on federally funded projects or within historic and environmentally sensitive sites strongly preferred
Proficient in evaluating detailed cost estimates and contractor proposals, including breakdowns of labor, equipment, materials, overhead, and profit.
Skilled in identifying, defining, and documenting scope changes due to owner direction or differing site conditions.
Experience supporting or conducting technical negotiations with contractors, including scope, cost components, and terms.
Ability to interpret construction schedules and accurately assess and document project progress.
Capable of reviewing and evaluating payment requests against completed work and contractual milestones.
Relevant experience on projects involving similar scope of work.
OSHA 30 construction safety training
preferred
.
Written and verbal communication, problem-solving, and conflict resolution skills
Strong computer and technology literacy to utilize PCs and mobile devices.
Knowledge of software including MS Suite (including MS Project), Adobe Acrobat, and any other software programs typically utilized.
Maintain a valid driver's license.
Ability to multi-task and prioritize in a fast-paced work environment on large, complex construction projects.
Ability to walk or climb on a daily basis to observe contract performance.
Must be able to physically operate a motor vehicle without danger to self or to others.
What Does PSI Offer You?
Three options for medical plans plus dental and vision insurance offerings
24/7 healthcare access to telehealth services for your convenience
HSA
Company life insurance options for you and your family
Short-term and long-term disability offerings
PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs
401(k) with a 4% employer match
Generous PTO, paid-federal holidays, and sick leave
Always the opportunity for professional development
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change.
Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EEO/M/F/Vets
$80k-95k yearly Auto-Apply 27d ago
Scheduling Specialist / Scheduling clerk job - Washington DC
Furniture Assembly Experts
Patient service representative job in Washington, DC
Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more
Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible.
Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs.
Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free !
Job Description
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APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED
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Predict the expense of future projects or products by analyzing monetary costs and other factors.
Assist management in bidding on or determining price of service.
Break down all expenses related to a project including materials, labor, and other resources.
Plan project budgets.
Manage field employees and tradesmen in the execution of assignment from start to finish
Track projects throughout its course and recommend budget adjustments.
Follow up for customer satisfaction after satisfaction of each project
Required Qualifications:
Advanced customer service skills.
2 years experience required
Ability to multi-task and stay Organized
Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required
knowledge in furniture assembly if required
Associate's degree (A. A.), bachelor degree or 2 years education equivalency required
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Ability to speak fluently english or spanish or any other language
Duties
Take incoming customer calls and answer customer request
Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service
Dispatch Service Technicians to complete service request at customer home or office
Debrief management after completion of each call.
Respond to all messages left overnight and call back customers ( if needed ).
Forecast workload for 2 - 3 days out
Follow up on all pending and recommended work with customer utilizing the pending work log.
Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer
call and standby technician on duty
Maintain accurate on customer history files in database
Update service database from service request ticket
Maintain service invoice log
Happy calls / customer surveys.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Qualifications
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$46k-78k yearly est. 2d ago
Billing Assistant
Sidley Austin LLP 4.6
Patient service representative job in Washington, DC
The Billing Assistant will provide billing and administrative support to Billing Specialists and Billing Managers. The position provides exposure/opportunities to learn the firm's billing operations and to interact with the firm's lawyers, secretaries and other accounting departments. This individual must be flexible, well organized, detail oriented and deadline focused.
Duties and Responsibilities
Perform invoice maintenance as directed by Billing Specialists. This may include but is not limited to: narrative edits, time transfers, invoice splitting and cost exception updates.
Prepare and print draft bills, and other client reports as necessary.
Assist with the printing, sorting and routing of monthly proformas.
Upload electronic invoices upon request and ensure processing is accurate and efficient. Monitor the status of the electronic invoices to ensure the invoice is moving towards approval and payment. As needed, submit appeals through the electronic billing systems.
Submit accrual estimates and billing rates/fee offers in the electronic billing systems.
Follow up with attorneys as requested by Billing Specialists or the Billing Manager.
Provide high levels of customer service to attorneys, staff, vendors, and clients of the firm while observing confidentiality of client and firm matters.
Perform various administrative duties such as duplicating, mailing, proofreading and scanning of invoice packets.
Serve as the billing point person for a small portfolio of client and billing partners, with oversight by the Billing Supervisor and Manager.
Assist with special projects which will include, among other projects, testing related to system upgrades or conversions.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range $66,500 - $75,000 if located in Washington DC Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ********************************** (current employees should contact Human Resources).
Education and/or Experience:
Bachelor's degree or equivalent experience working in an office environment
Proficiency in Microsoft Word and Excel
Preferred:
Previous law firm or professional services firm experience
Experience with 3E and ebilling Hub
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
$66.5k-75k yearly Auto-Apply 23d ago
Traveling Patient Representative
Excelsia Injury Care
Patient service representative job in Essex, MD
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
*PLEASE NOTE: this role requires traveling between our Baltimore County/City, and Harford county offices*
What You'll Do
Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
Provide consistent support/coverage as needed per departmental policy
Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
Assist with maintaining internal/external supply inventory
Maintain on-site presence during business hours
Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
Assist Manager and District Manager in completing request for medical records and any and all requests
Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
Utilize QIP principles/techniques for organizational change and systems modification
Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
Perform other duties and assignments as directed and/or necessary
Interview patients / collects information and enters into computer
Ensure patients' paperwork and Micro MD match
Verify insurance and documents in computer using account case notes
Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
Maintain office in neat and orderly manner
Scanning and uploading paperwork to the EHR, if applicable
Other duties as assigned
Who You Are
High school diploma or GED equivalent.
6 months+ of medical experience in an administrative physician office setting.
Previous computer skills to include data entry, Word, Outlook, etc.
Additional Skills/Competencies
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Tact and skill in patient management.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to effectively interact with doctors, patients and co-workers.
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration)
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
$32k-39k yearly est. 4d ago
Patient Registration Clerk
Unity Health Care 4.5
Patient service representative job in Washington, DC
JOB TITLE: Patient Registration Clerk
FLSA : Non-Exempt
REPORTS TO: Health Center Director
INTRODUCTION
Under the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures, answers and directs all phone calls, maintains a professional and confidential working environment. The Patient Registration Clerk assists trained staff where needed and use of initiative, sound judgment and communication skills to enable efficient and effective use of the clinic and its resources.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Controls the flow of patients in and out of the clinic.
Performs necessary registration functions to include insurance verifications, updating demographic information, and emergency contact information.
Serves as both a receptionist and liaison between patients, teammates, and staff.
Reviews all client related forms for accuracy and completeness of information, assisting the client where necessary.
Maintains a clean, organized, and safe working environment.
Maintains files and/or client database.
Schedules appointments, records information, and effectively communicates appointment schedule to client.
Measures key metrics important for advanced access.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
High school diploma or equivalent.
One year of experience in an office setting, preferably a medical office setting.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Strong customer service background.
Knowledge of medical terminology and insurances.
Basic knowledge of health insurance plans such as Medicare and Medicaid preferred.
Good oral, written, and telephone communication skills; Bilingual: English/Spanish preferred.
Ability to work independently or in a team oriented environment and interrelate well with individuals with diverse ethnic and cultural backgrounds and needs.
Basic working knowledge of computers.
Typing 40 WPM preferred.
PHYSICAL EFFORT AND WORK ENVIRONMENT
Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another.
Must have visual acuity and the ability to sustain long periods of computer usage.
May sit for prolonged periods of time at a desk, or may use the telephone for long periods of time.
The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time.
Must be able to work independently with minimal supervision, be capable of making sound business decisions, and be detail oriented, alert and self-motivated.
Must be able to effectively manage difficult situations, staff, and customers.
Unity Health Care provides primary health care services to underserved patients in Washington, DC. As a federally qualified health center, there is a commitment to serving traditionally underserved people in the community. Unity seeks to maintain facilities which are safe, sanitary, and serviceable.
DISTINGUISHING CHARACTERISTICS
Hours may include some evenings and/or Saturday work. While every effort is made to assign staff to one clinic site regularly, Unity may change the assigned clinic and/or site temporarily or permanently, depending upon the need.
$31k-35k yearly est. Auto-Apply 5d ago
Patient Service Coordinator (Full-Time)
Some (So Others Might Eat
Patient service representative job in Washington, DC
SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.
Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58 and may be commensurate with experience.
The PatientService Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification.
This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage.
Schedule: Monday - Friday, 7:30 am - 4:00 pm (40 hours per week)
Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience
Required License/Certification: CPR/First-Aid
Expected Contributions:
* Greet clients and visitors, identify their needs, and provide information and initial direction
* Provide a positive customer service experience to all clients and visitors to SOME
* Check in all walk-in and appointment clients and complete the registration process
* Verify medical insurance and/or medical insurance eligibility prior to the provider visit
* Direct clients without medical insurance to the Referral Specialist before the provider visit
* Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance
* Scan registration and referral forms into EMR; update EMR as needed with client information
* Answer all telephone calls and provide administrative support to medical, dental, and BHS as assigned
Knowledge/Skills/Abilities Required:
* Knowledge of electronic health records management
* Knowledge of medical terminology
* Good listening skills to identify client needs and direct accordingly
* Ability to remain calm in crises
* Ability to communicate with diverse audiences
* Mission-oriented
* Ability to work in a team environment
* Proficient with MS Office, including Word, Excel, and Outlook
Reports to: PatientServices Manager
Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.
Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.
Closing Date: Open Until Filled
To Apply: Go to our career page at
$19.5-20.6 hourly 6d ago
Intake & Scheduling Specialist Home Care
Human Touch Home Health Care 4.5
Patient service representative job in Washington, DC
Human Touch Home Care is looking for a qualified Intake Specialist to join our team at our DC office.
MUST HAVE HOME HEALTHCARE INTAKE AND SCHEDULING EXPERIENCE
Responsibilities
Perform authorization, intake duties, insurance verification and eligibility.
Answer client inquires, take referrals, and help schedule home care services.
Assist in managing medical records.
Facilitate the communication functions of the business office.
Provide clerical support, and excellent customer service.
Adhere to all policies and procedures of the company.
Enter new patients in scheduling system and updates to patient information as they occur.
Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences.
Assists in managing clients including staffing, scheduling, operations and administration.
Performs other duties as assigned to meet the goals and objectives of our home care operations.
Track and maintain records for Authorization department
Sort and process incoming reports before putting data into processing software
Verify accuracy of data before transcribing
Scan documents and saved in database to keep records of essential organizational information
Respond to employee questions and requests for information in a timely and knowledgeable fashion
Proved successful working within tight deadlines and fast-paced atmosphere
Carried out day-to-day duties accurately and efficiently
Obtain and log accurate patient insurance and demographic information
Triage unscheduled and emergency with authorization department
Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA
Enter scheduled appointments for clinicians to provide ongoing homecare healthcare services
Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines.
Maintain accuracy, completeness and security for medical records and health information.
Prepare a variety of different written communications, reports and documents.
Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed
Other duties as assigned
Identify and verify insurance coverage of home health care services
Obtains and documents prior authorization for home care services from insurance providers
Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas
Collect and maintain statistical data on all referral and submits them regularly as required
Attends meetings and participates on committees as required.
Performs other duties as assigned
Qualifications
High School degree/GED required. AA or BA/BS in related field is desirable.
Must have a minimum of minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing.
Must have Authorization, intake, medical records, and excellent computer skills, with Knowledge of Microsoft Windows OS, MS Office, Word, Excel and knowledge of medical terminology.
Must have a strong understanding of HMO, Medicaid, and Medicare Payors.
Must have the ability to Multi-task in fast-paced environment.
Must have excellent interpersonal and organizational skills.
Able to work in group and independent environment
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Sick time
Vision insurance
Schedule:
8 hour shift
Monday to Friday
No weekends
Experience:
Intake and Scheduling Specialist: 1 year (Preferred)
Home Health Care: 1 year (Preferred)
$21-25 hourly 23d ago
In Home Care Scheduling Specialist
Right at Home 3.8
Patient service representative job in Ellicott City, MD
Job Description
Join Right at Home as a Full-Time In-Home Care Scheduling Specialist in Ellicott City, MD, where your strategic skills and customer service background will shine. This onsite position offers a vibrant, energetic workplace that emphasizes problem-solving and empathy, allowing you to make a real impact in the lives of seniors. You'll work in a dynamic environment where every day presents new challenges and opportunities for growth.
With a competitive salary of $55,000, you'll be rewarded for your dedication to ensuring excellent care and customer satisfaction. Your contributions will directly enhance the experience of our clients and caregivers alike. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Seize the chance to be part of a high-performance team that prioritizes fun and customer-centric service, making every day fulfilling and meaningful.
What it's like to be a In Home Care Scheduling Specialist at In Home Care Scheduling Specialist
As a Full-Time In-Home Care Scheduling Specialist at Right at Home, you'll thrive in a fast-paced environment where you'll handle high-volume phone calls while managing essential administrative tasks to ensure seamless operations. Your role will be pivotal in fostering teamwork, as you'll collaborate closely with colleagues to deliver exceptional service, always maintaining a customer-centric focus. Your ability to thrive under pressure will be crucial, allowing you to navigate challenges with a problem-solving mindset. With a strong commitment to empathy, you'll create meaningful connections that significantly enhance the lives of the seniors we serve, making every interaction impactful and rewarding. Join us and be a part of a dedicated team that truly values the importance of care and connection.
What you need to be successful
To excel as a Full-Time In-Home Care Scheduling Specialist at Right at Home, you must possess a blend of essential skills that are crucial for success in this dynamic role. Strong customer service abilities will enable you to engage effectively with clients and caregivers alike, while strategic thinking will help you navigate complex scheduling scenarios. Being solution-driven is vital, as you'll face challenges that require quick resolutions. As a team player, your adaptability will ensure smooth collaboration with colleagues, fostering a positive work environment. An organized and detail-oriented approach is necessary to manage high-volume phone calls and maintain accurate records in our fast-paced setting.
Additionally, being a compassionate communicator will empower you to build meaningful relationships with the seniors we serve, enhancing their overall experience. Your leadership qualities and empathetic nature will set you apart in this rewarding position.
Knowledge and skills required for the position are:
Fluency in English required; proficiency in Korean is highly desirable to support marketing and business development in Korean-speaking areas.
2 years high volume scheduling experience
Taking / Making 50+ calls and emails per day, great at multi-tasking
customer services
strategic thinking
solution driven
team player
adaptable
organized
detail oriented
fast paced environment
leader
empathetic
communication
Will you join our team?
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!
IND123
$55k yearly 14d ago
PATIENT ACCESS ASSOCIATE
Lifebridge Health 4.5
Patient service representative job in Baltimore, MD
Baltimore, MD
SINAI HOSPITAL
PATIENT ACCESS
Full-time w/Weekend Commitment - Day/Evening Shift - 7:00am-7:30pm
CLERICAL ADMIN
94312
$18.00-$27.29 Experience based
Posted:
Tomorrow
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Summary
Who We Are
LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Guided by our mission to improve the health of the communities we serve, we are transforming healthcare through increased access, enhanced patient experiences, and a commitment to innovative, community-based care.
Patient Access Department
The Patient Access Department at Sinai Hospital is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The team also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.
Position: Patient Access Associate
The Patient Access Associate plays a critical role in patient registration, collecting payments, providing excellent customer service, and ensuring a smooth interaction with patients. This position requires exceptional communication skills and the ability to serve as a liaison between the hospital and patients, addressing patient needs and facilitating positive interactions with families and care teams.
Key Responsibilities:
Act as a liaison between the hospital and patients, ensuring their needs are met with care and professionalism.
Provide a positive customer experience by maintaining a positive attitude, being tactful, and offering assistance willingly to patients, families, and colleagues.
Greet every customer with warmth, including a smile, eye contact, and a clear introduction with your name and title.
Requirements:
Education: High School Diploma or GED (preferred)
Experience: 1-3 years of relevant experience
Additional Information
What We Offer:
Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
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$31k-36k yearly est. 20h ago
Commercial Lines Client Service Rep
Summit Bridge Partners 4.5
Patient service representative job in Baltimore, MD
About the Role
The Commercial Lines Client ServiceRepresentative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention.
Key Responsibilities
● Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes.
● Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently.
● Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business.
● Maintain accurate client and policy information in the agency management system.
● Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution.
● Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts.
About the Candidate
The ideal candidate has a strong background in customer service and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team.
Qualifications
Experience: 2+ years in a customer service role, preferably within commercial insurance.
Active P&C license preferred but not required with the right experience
Strong written and verbal communication skills
Tech-savvy, detail-oriented, and organized
Experience with an agency management system is a plus.
Team-first mentality with a proactive and collaborative attitude
Compensation & Benefits
Competitive base pay range of $60,000 to $80,000
Full benefits package including health insurance and retirement contributions
Free parking
Work Environment
In-office role (Monday to Friday schedule).
Communication channels include phone, email, and team collaboration platforms
Small team with supportive culture and a mix of independent and group tasks
$60k-80k yearly 1d ago
Construction Management Representative
Project Solutions Inc. 4.6
Patient service representative job in Washington, DC
Job Description
Salary Range: $80,000-$95,000 DOE Period of Performance: 9 months; exact dates are yet to be determined
Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc.
Position/Project Overview:
Project Solutions Inc. is seeking multiple Construction Management Representatives to join a National Park Service (NPS) project to Rehabilitate the National Capital Region Fountains / Water Features. This project will involve the coordinated rehabilitation and restoration of multiple historic and ornamental fountains across prominent federal parks and memorials in Washington, D.C., including Lafayette Park, the National Mall, Meridian Hill Park, Columbus Circle, and several high-visibility memorial and civic sites. The work addresses aging and deteriorated infrastructure, including failed waterproofing systems, degraded masonry, mechanical and electrical deficiencies, and long-deferred maintenance that have rendered many water features partially or fully non-operational. The project requires comprehensive construction oversight supporting design, construction, testing, and closeout activities to ensure all fountains are fully revitalized and operational in advance of nationally significant events tied to the United States' 250th anniversary celebrations in 2026, with heightened schedule sensitivity, public visibility, and coordination within active, secure, and heavily trafficked federal spaces.
This role is contingent upon award of project.
Responsibilities and Duties:
Provide technical assistance and support to CO during construction.
Read, interpret and understand the construction contract plans and specifications.
Arrange, attend and facilitate a variety of meetings, including weekly meetings at the project site.
Arrange, attend, facilitate, and document project meetings, including weekly progress meetings, safety meetings, inspections, negotiations, and internal Government meetings; prepare meeting minutes within required timeframes.
Perform on-site inspections, including mock-ups, preparatory, initial, follow-up, and post-construction inspections; document findings with photographs, descriptions, and reports.
Document issues encountered and problems experienced with the construction contractor.
Review contractor's baseline and progress schedules.
Draft project related correspondence for NPS to review and issuance.
Monitor Construction Contractor compliance with Accident Prevention Plans (APP), Asbestos hazard Abatement Plan (AHAP), and applicable safety requirements.
Inspect the work of the construction contractor for progress, workmanship, quality and conformance with contract documents, applicable building codes and safety standards.
Review, analyze, and assist in preparing cost estimates.
Review and process Construction Contractor's RFIs and assist in resolution, draft response, tracking, and follow up.
Required Education, Knowledge and Skills:
Minimum four (4) year Bachelor's degree in Engineering, Construction Technology, Construction Management or other related field
preferred
.
Minimum of five (5) years of relevant construction and/or engineering work experience in construction management, preferably in performing three-phase construction quality control inspections, including preparatory, initial, and follow-up phases involving DFOW reviews, job-ready inspections, and ongoing daily surveillance and documentation through completion.
Demonstrated knowledge of construction practices, including fountains and water features, landscape and hardscape work, site lighting, waterline utility work, and storm drainage systems preferred.
Experience working on historic or culturally significant sites
preferred.
Proven knowledge of applicable NFPA, NPS, and building code standards.
Strong communication and reporting skills, with a track record of timely c oordination with Architecture/Engineering (A/E) teams and National Park Service (NPS) Contracting Officer's Representatives to support quality control objectives preferred
Experience working on federally funded projects or within historic and environmentally sensitive sites strongly preferred
Proficient in evaluating detailed cost estimates and contractor proposals, including breakdowns of labor, equipment, materials, overhead, and profit.
Skilled in identifying, defining, and documenting scope changes due to owner direction or differing site conditions.
Experience supporting or conducting technical negotiations with contractors, including scope, cost components, and terms.
Ability to interpret construction schedules and accurately assess and document project progress.
Capable of reviewing and evaluating payment requests against completed work and contractual milestones.
Relevant experience on projects involving similar scope of work.
OSHA 30 construction safety training
preferred
.
Written and verbal communication, problem-solving, and conflict resolution skills
Strong computer and technology literacy to utilize PCs and mobile devices.
Knowledge of software including MS Suite (including MS Project), Adobe Acrobat, and any other software programs typically utilized.
Maintain a valid driver's license.
Ability to multi-task and prioritize in a fast-paced work environment on large, complex construction projects.
Ability to walk or climb on a daily basis to observe contract performance.
Must be able to physically operate a motor vehicle without danger to self or to others.
What Does PSI Offer You?
Three options for medical plans plus dental and vision insurance offerings
24/7 healthcare access to telehealth services for your convenience
HSA
Company life insurance options for you and your family
Short-term and long-term disability offerings
PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs
401(k) with a 4% employer match
Generous PTO, paid-federal holidays, and sick leave
Always the opportunity for professional development
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change.
Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EEO/M/F/Vets
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$80k-95k yearly 28d ago
Billing Assistant
Sidley Austin 4.6
Patient service representative job in Washington, DC
The Billing Assistant will provide billing and administrative support to Billing Specialists and Billing Managers. The position provides exposure/opportunities to learn the firm's billing operations and to interact with the firm's lawyers, secretaries and other accounting departments. This individual must be flexible, well organized, detail oriented and deadline focused.
Duties and Responsibilities
Perform invoice maintenance as directed by Billing Specialists. This may include but is not limited to: narrative edits, time transfers, invoice splitting and cost exception updates.
Prepare and print draft bills, and other client reports as necessary.
Assist with the printing, sorting and routing of monthly proformas.
Upload electronic invoices upon request and ensure processing is accurate and efficient. Monitor the status of the electronic invoices to ensure the invoice is moving towards approval and payment. As needed, submit appeals through the electronic billing systems.
Submit accrual estimates and billing rates/fee offers in the electronic billing systems.
Follow up with attorneys as requested by Billing Specialists or the Billing Manager.
Provide high levels of customer service to attorneys, staff, vendors, and clients of the firm while observing confidentiality of client and firm matters.
Perform various administrative duties such as duplicating, mailing, proofreading and scanning of invoice packets.
Serve as the billing point person for a small portfolio of client and billing partners, with oversight by the Billing Supervisor and Manager.
Assist with special projects which will include, among other projects, testing related to system upgrades or conversions.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range $66,500 - $75,000 if located in Washington DC Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ********************************** (current employees should contact Human Resources).
Education and/or Experience:
Required
Bachelor's degree or equivalent experience working in an office environment
Proficiency in Microsoft Word and Excel
Preferred:
Previous law firm or professional services firm experience
Experience with 3E and ebilling Hub
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
$66.5k-75k yearly Auto-Apply 5d ago
Patient Representative Trainer
Excelsia Injury Care
Patient service representative job in Essex, MD
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Job Duties
New employee orientations-introduction to Company, handbook, benefits, dress code, etc.
Present OSHA and HIPPA training
Train on Practice Management Systems
Teaches employees Microsoft Applications
On-site training with designated new hires
Follow-up and/or retraining employees as necessary
Tasked to assess employee knowledge and comprehension of office flow, procedures, and protocol
Prepare a training plan with Managers and District Managers as requested
Conduct training and re-training of existing employees as well as follow-ups as requested
Organize and create training materials for protocols, procedures, Providers, and location change
Minimum Requirements
Excellent computer skills
Proficiency in a multitude of computer applications
Flexibility required to travel amongst all Care Centers including overnights where hotels will be provided
Additional Skills/Competencies
Excellent verbal and written communications
Ability to effectively communicate and train all levels of employees
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement
Excelsia injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
$32k-39k yearly est. 4d ago
Patient Registration Clerk
Unity Health Care 4.5
Patient service representative job in Washington, DC
JOB TITLE: Patient Registration Clerk
FLSA: Non-Exempt
REPORTS TO: Health Center Director
INTRODUCTION
Under the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures, answers and directs all phone calls, maintains a professional and confidential working environment. The Patient Registration Clerk assists trained staff where needed and use of initiative, sound judgment and communication skills to enable efficient and effective use of the clinic and its resources.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Controls the flow of patients in and out of the clinic.
Performs necessary registration functions to include insurance verifications, updating demographic information, and emergency contact information.
Serves as both a receptionist and liaison between patients, teammates, and staff.
Reviews all client related forms for accuracy and completeness of information, assisting the client where necessary.
Maintains a clean, organized, and safe working environment.
Maintains files and/or client database.
Schedules appointments, records information, and effectively communicates appointment schedule to client.
Measures key metrics important for advanced access.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
High school diploma or equivalent.
One year of experience in an office setting, preferably a medical office setting.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Strong customer service background.
Knowledge of medical terminology and insurances.
Basic knowledge of health insurance plans such as Medicare and Medicaid preferred.
Good oral, written, and telephone communication skills; Bilingual: English/Spanish preferred.
Ability to work independently or in a team oriented environment and interrelate well with individuals with diverse ethnic and cultural backgrounds and needs.
Basic working knowledge of computers.
Typing 40 WPM preferred.
PHYSICAL EFFORT AND WORK ENVIRONMENT
Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another.
Must have visual acuity and the ability to sustain long periods of computer usage.
May sit for prolonged periods of time at a desk, or may use the telephone for long periods of time.
The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time.
Must be able to work independently with minimal supervision, be capable of making sound business decisions, and be detail oriented, alert and self-motivated.
Must be able to effectively manage difficult situations, staff, and customers.
Unity Health Care provides primary health care services to underserved patients in Washington, DC. As a federally qualified health center, there is a commitment to serving traditionally underserved people in the community. Unity seeks to maintain facilities which are safe, sanitary, and serviceable.
DISTINGUISHING CHARACTERISTICS
Hours may include some evenings and/or Saturday work. While every effort is made to assign staff to one clinic site regularly, Unity may change the assigned clinic and/or site temporarily or permanently, depending upon the need.
Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more
Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible.
Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs.
Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free !
Job Description
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APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED
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Predict the expense of future projects or products by analyzing monetary costs and other factors.
Assist management in bidding on or determining price of service.
Break down all expenses related to a project including materials, labor, and other resources.
Plan project budgets.
Manage field employees and tradesmen in the execution of assignment from start to finish
Track projects throughout its course and recommend budget adjustments.
Follow up for customer satisfaction after satisfaction of each project
Required Qualifications:
Advanced customer service skills.
2 years experience required
Ability to multi-task and stay Organized
Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required
knowledge in furniture assembly if required
Associate's degree (A. A.), bachelor degree or 2 years education equivalency required
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Ability to speak fluently english or spanish or any other language
Duties
Take incoming customer calls and answer customer request
Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service
Dispatch Service Technicians to complete service request at customer home or office
Debrief management after completion of each call.
Respond to all messages left overnight and call back customers ( if needed ).
Forecast workload for 2 - 3 days out
Follow up on all pending and recommended work with customer utilizing the pending work log.
Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer
call and standby technician on duty
Maintain accurate on customer history files in database
Update service database from service request ticket
Maintain service invoice log
Happy calls / customer surveys.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Qualifications
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-55k yearly est. 60d+ ago
Intake & Scheduling Specialist Home Care
Human Touch Home Health Care 4.5
Patient service representative job in Washington, DC
Job Description
Human Touch Home Care is looking for a qualified Intake Specialist to join our team at our DC office.
MUST HAVE HOME HEALTHCARE INTAKE AND SCHEDULING EXPERIENCE
Responsibilities
Perform authorization, intake duties, insurance verification and eligibility.
Answer client inquires, take referrals, and help schedule home care services.
Assist in managing medical records.
Facilitate the communication functions of the business office.
Provide clerical support, and excellent customer service.
Adhere to all policies and procedures of the company.
Enter new patients in scheduling system and updates to patient information as they occur.
Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences.
Assists in managing clients including staffing, scheduling, operations and administration.
Performs other duties as assigned to meet the goals and objectives of our home care operations.
Track and maintain records for Authorization department
Sort and process incoming reports before putting data into processing software
Verify accuracy of data before transcribing
Scan documents and saved in database to keep records of essential organizational information
Respond to employee questions and requests for information in a timely and knowledgeable fashion
Proved successful working within tight deadlines and fast-paced atmosphere
Carried out day-to-day duties accurately and efficiently
Obtain and log accurate patient insurance and demographic information
Triage unscheduled and emergency with authorization department
Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA
Enter scheduled appointments for clinicians to provide ongoing homecare healthcare services
Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines.
Maintain accuracy, completeness and security for medical records and health information.
Prepare a variety of different written communications, reports and documents.
Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed
Other duties as assigned
Identify and verify insurance coverage of home health care services
Obtains and documents prior authorization for home care services from insurance providers
Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas
Collect and maintain statistical data on all referral and submits them regularly as required
Attends meetings and participates on committees as required.
Performs other duties as assigned
Qualifications
High School degree/GED required. AA or BA/BS in related field is desirable.
Must have a minimum of minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing.
Must have Authorization, intake, medical records, and excellent computer skills, with Knowledge of Microsoft Windows OS, MS Office, Word, Excel and knowledge of medical terminology.
Must have a strong understanding of HMO, Medicaid, and Medicare Payors.
Must have the ability to Multi-task in fast-paced environment.
Must have excellent interpersonal and organizational skills.
Able to work in group and independent environment
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Sick time
Vision insurance
Schedule:
8 hour shift
Monday to Friday
No weekends
Experience:
Intake and Scheduling Specialist: 1 year (Preferred)
Home Health Care: 1 year (Preferred)
Job Posted by ApplicantPro
$21-25 hourly 25d ago
In Home Care Scheduling Specialist Ellicott, City, MD
Right at Home 3.8
Patient service representative job in Ellicott City, MD
Join Right at Home as a Full-Time In-Home Care Scheduling Specialist in Ellicott City, MD, where your strategic skills and customer service background will shine. This onsite position offers a vibrant, energetic workplace that emphasizes problem-solving and empathy, allowing you to make a real impact in the lives of seniors. You'll work in a dynamic environment where every day presents new challenges and opportunities for growth.
With a competitive salary of $55,000, you'll be rewarded for your dedication to ensuring excellent care and customer satisfaction. Your contributions will directly enhance the experience of our clients and caregivers alike. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Seize the chance to be part of a high-performance team that prioritizes fun and customer-centric service, making every day fulfilling and meaningful.
What it's like to be a In Home Care Scheduling Specialist at In Home Care Scheduling Specialist
As a Full-Time In-Home Care Scheduling Specialist at Right at Home, you'll thrive in a fast-paced environment where you'll handle high-volume phone calls while managing essential administrative tasks to ensure seamless operations. Your role will be pivotal in fostering teamwork, as you'll collaborate closely with colleagues to deliver exceptional service, always maintaining a customer-centric focus. Your ability to thrive under pressure will be crucial, allowing you to navigate challenges with a problem-solving mindset. With a strong commitment to empathy, you'll create meaningful connections that significantly enhance the lives of the seniors we serve, making every interaction impactful and rewarding. Join us and be a part of a dedicated team that truly values the importance of care and connection.
What you need to be successful
To excel as a Full-Time In-Home Care Scheduling Specialist at Right at Home, you must possess a blend of essential skills that are crucial for success in this dynamic role. Strong customer service abilities will enable you to engage effectively with clients and caregivers alike, while strategic thinking will help you navigate complex scheduling scenarios. Being solution-driven is vital, as you'll face challenges that require quick resolutions. As a team player, your adaptability will ensure smooth collaboration with colleagues, fostering a positive work environment. An organized and detail-oriented approach is necessary to manage high-volume phone calls and maintain accurate records in our fast-paced setting.
Additionally, being a compassionate communicator will empower you to build meaningful relationships with the seniors we serve, enhancing their overall experience. Your leadership qualities and empathetic nature will set you apart in this rewarding position.
Knowledge and skills required for the position are:
Fluency in English required; proficiency in Korean is highly desirable to support marketing and business development in Korean-speaking areas.
2 years high volume scheduling experience
Taking / Making 50+ calls and emails per day, great at multi-tasking
customer services
strategic thinking
solution driven
team player
adaptable
organized
detail oriented
fast paced environment
leader
empathetic
communication
Will you join our team?
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!
IND123
$55k yearly 6d ago
Learn more about patient service representative jobs
How much does a patient service representative earn in Rossville, MD?
The average patient service representative in Rossville, MD earns between $28,000 and $41,000 annually. This compares to the national average patient service representative range of $27,000 to $38,000.
Average patient service representative salary in Rossville, MD
$34,000
What are the biggest employers of Patient Service Representatives in Rossville, MD?
The biggest employers of Patient Service Representatives in Rossville, MD are: