Performance analyst vs workforce management analyst

The differences between performance analysts and workforce management analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a performance analyst and a workforce management analyst. Additionally, a performance analyst has an average salary of $76,906, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a performance analyst include data analysis, powerpoint and visualization. The most important skills for a workforce management analyst are call volume, powerpoint, and schedule adherence.

Performance analyst vs workforce management analyst overview

	Performance Analyst	Workforce Management Analyst
Yearly salary	$76,906	$64,447
Hourly rate	$36.97	$30.98
Growth rate	11%	11%
Number of jobs	70,065	127,151
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 57%
Average age	44	44
Years of experience	4	4

What does a performance analyst do?

The duties of a performance analyst depend on one's place or industry employment. Typically, it is their responsibility to evaluate the performance of different systems within a company and review its financial history and activities. They must conduct extensive research and analysis, report findings, and provide advice on improving areas of concern. They may also assess the performances of employees and recommend additional forms of training if necessary. Furthermore, it is essential to adhere to all the policies and regulations of the company.

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

Performance analyst vs workforce management analyst salary

Performance analysts and workforce management analysts have different pay scales, as shown below.

	Performance Analyst	Workforce Management Analyst
Average salary	$76,906	$64,447
Salary range	Between $57,000 And $102,000	Between $43,000 And $95,000
Highest paying City	Seattle, WA	Albany, NY
Highest paying state	Maryland	New York
Best paying company	Meta	Meta
Best paying industry	Finance	Finance

Differences between performance analyst and workforce management analyst education

There are a few differences between a performance analyst and a workforce management analyst in terms of educational background:

	Performance Analyst	Workforce Management Analyst
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Northwestern University	Northwestern University

Performance analyst vs workforce management analyst demographics

Here are the differences between performance analysts' and workforce management analysts' demographics:

	Performance Analyst	Workforce Management Analyst
Average age	44	44
Gender ratio	Male, 59.9% Female, 40.1%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 7.6% Unknown, 4.5% Hispanic or Latino, 8.6% Asian, 14.7% White, 64.5% American Indian and Alaska Native, 0.2%	Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%
LGBT Percentage	12%	12%

Differences between performance analyst and workforce management analyst duties and responsibilities

Performance analyst example responsibilities.

Manage SharePoint inter-office documentation in relation to projects and internal processes.
Charge with and achieve the production of accurate and timely monthly investor reports and reconciliations in accordance with applicable service agreements.
Develop SQL scripts and store procedures using PL/SQL.
Involve in setting up the JMETER tool on various environments.
Develop presentations (PowerPoint) to be deliver to prospective clients.
Create custom Java jobs for server log analysis and graph plotting.

Workforce management analyst example responsibilities.

Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.

Performance analyst vs workforce management analyst skills

Common performance analyst skills

Data Analysis, 9%
PowerPoint, 7%
Visualization, 6%
Customer Service, 6%
Process Improvement, 5%
Data Collection, 5%

Common workforce management analyst skills

Call Volume, 9%
PowerPoint, 7%
Schedule Adherence, 5%
Data Analysis, 5%
Strong Analytical, 5%
SQL, 4%

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Performance Analyst vs Workforce Management Analyst

Updated January 8, 2025

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