Process analyst vs workforce management analyst

The differences between process analysts and workforce management analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a process analyst and a workforce management analyst. Additionally, a process analyst has an average salary of $73,233, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a process analyst include process improvement, project management and customer service. The most important skills for a workforce management analyst are call volume, powerpoint, and schedule adherence.

Process analyst vs workforce management analyst overview

	Process Analyst	Workforce Management Analyst
Yearly salary	$73,233	$64,447
Hourly rate	$35.21	$30.98
Growth rate	11%	11%
Number of jobs	123,238	127,151
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 57%
Average age	44	44
Years of experience	4	4

What does a process analyst do?

A process analyst is also known as an operations research analyst, who evaluates in detail the steps in producing products and making important decisions as well as providing recommendations on how to enhance them. They are IT specialists that analyze the business process and workflows to determine how they can be computerized and improved. Responsibilities include identifying problems and risks as well as engaging in problem resolution. Important skills to consider for applicants include being innovative thinkers and goal-oriented.

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

Process analyst vs workforce management analyst salary

Process analysts and workforce management analysts have different pay scales, as shown below.

	Process Analyst	Workforce Management Analyst
Average salary	$73,233	$64,447
Salary range	Between $49,000 And $108,000	Between $43,000 And $95,000
Highest paying City	Santa Clara, CA	Albany, NY
Highest paying state	Connecticut	New York
Best paying company	Apple	Meta
Best paying industry	Finance	Finance

Differences between process analyst and workforce management analyst education

There are a few differences between a process analyst and a workforce management analyst in terms of educational background:

	Process Analyst	Workforce Management Analyst
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Northwestern University	Northwestern University

Process analyst vs workforce management analyst demographics

Here are the differences between process analysts' and workforce management analysts' demographics:

	Process Analyst	Workforce Management Analyst
Average age	44	44
Gender ratio	Male, 50.8% Female, 49.2%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 8.2% Unknown, 4.5% Hispanic or Latino, 9.0% Asian, 12.2% White, 66.0% American Indian and Alaska Native, 0.2%	Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%
LGBT Percentage	12%	12%

Differences between process analyst and workforce management analyst duties and responsibilities

Process analyst example responsibilities.

Lead the development and implementation of application and infrastructure solutions that are stable, operationally healthy, and supportable in production.
Develop and manage department SharePoint site to use as a collaborative document management tool.
Collaborate with project manager in tracking and managing project development process following RUP base SDLC methodologies.
Used Visio for process mapping to review operational procedures when determining areas of improvement.
Look at Java code to help debug it.
Test CRM platform through complex use of matrices to be able to segment a database for a more applicable personal contact.

Workforce management analyst example responsibilities.

Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.

Process analyst vs workforce management analyst skills

Common process analyst skills

Process Improvement, 9%
Project Management, 7%
Customer Service, 6%
Continuous Improvement, 5%
Sigma, 4%
Business Processes, 4%

Common workforce management analyst skills

Call Volume, 9%
PowerPoint, 7%
Schedule Adherence, 5%
Data Analysis, 5%
Strong Analytical, 5%
SQL, 4%

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Process Analyst vs Workforce Management Analyst

Updated January 8, 2025

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