Associate Manager. Client Relations Specialist
Dublin, OH
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Associate Manager Client Relations Specialist
Locations: Kansas City, MO; Boston, MA; Braintree, MA; Chicago, IL; Denver, CO, Dallas, TX; Dublin, OH | Hybrid
Why You Will Love It Here!
* Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
* Your Future: 401k Matching Program, Professional Development Reimbursement
* Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
* Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
* Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
* Training: Hands-On, Team-Customized, including SS&C University
* Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
* Establish & lead collaborative relationships between customers and the SS&C organization
* Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
* Educate customers on implementing our products and services
* Analyze, anticipate, and identify customer needs and recommend innovative solutions
* Complete system change requests
* Research and resolve any system issues reported by customers
* Leverage extensive in-house training programs for industry knowledge and product expertise
* Mentor & lead less experienced associates
* Establish work priorities, plan projects, and ensure timelines are met
* Prepare status reports for customers
* Coordinate face-to-face meetings with customers onsite and at their location
* Ensure contractual obligations are achieved
* Assist with budgeting, billing, and contract administration
* Assist in onboarding new customers as they transition to SS&C's industry leading solutions
What You Will Bring:
* Bachelor's degree and 3+ years of client facing work-related experience required ideally in financial services, with a preference for experience in transfer agency.
* Excellent written and verbal communication skills
* Strong project management skills
* Problem solving and numerical reasoning skills; ability to analyze data and take action
* Career oriented, highly motivated, and self-starting individual
* Ability to work in a fast paced, team environment
* Efficient time management with strong organizational skills
* Ability to quickly learn and adapt to new systems, processes, plans, and programs
* Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations
* Proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: ************************
Salary/wage rate is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.
The expected base salary for the position in MA is between $65,000 USD to $115,000 USD.
The expected base salary for the position in IL is between $80,000 USD to $125,000 USD.
In addition to their salary, successful candidates may be eligible to receive an annual discretionary bonus and stock options.
Applications will be accepted on an ongoing basis until the position is filled.
#LI-RS1
#LI-HYBRID
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.
Colorado: Salary range for the position: $55,000 USD to $120,000 USD.
Auto-ApplyPart-Time Customer Experience Specialist (Leasing/Customer Service)
Columbus, OH
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Alkire Glen Apartments in Columbus, OH. Apply today!
In this role, you will work part-time. A flexible schedule is required and includes weekends and evening hours.
Saturday and Sunday shifts required, with potential weeknight shifts required as well. Offering up to 25 hours per week.
As a Customer Experience Specialist you:
Put your upbeat attitude, communication skills, and creativity into action.
Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
Answer all phone calls to the property and take detailed notes and information.
Ensure apartments are ready to show daily and for upcoming move-ins.
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
Assist in planning community events and social media marketing.
Organize package room daily as packages are delivered.
Maintain community-related communications and vendor relationships.
Begin to kick start your career with room to grow into future management positions.
Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last!
Auto-ApplyCustomer Relations Specialist
Columbus, OH
If You're Great at Helping People, We've Got the Career for You Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we'll turn your people skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control.
As an Orkin Customer Service Specialist, you'll be the friendly, knowledgeable voice our customers count on every day. You'll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.
Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you'll have everything you need to provide top-tier service with confidence.
You'll enjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin's industry-leading tools, supportive team culture, and commitment to excellence, you'll have the foundation for success and a company that's invested in your future.
Why Orkin?
You'll have more than a job; you'll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. Not to mention, you'll also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience is required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession-resistant.
We are driven by a shared mission and grounded in values that define everything we do:
* Safety
* Professionalism
* Empathy
* Integrity
* Innovation
With a reputation built over more than a century and a team-first culture, you'll feel supported from day one with the freedom and tools to succeed.
Ready to start a career with staying power? Apply now!
Responsibilities
What You'll Be Doing
* Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed, and recommend alternative routes when appropriate.
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
* Monitor, update, and maintain the customer database with accurate customer information, including call details, disposition of calls, payments, and other results .
* Reschedule unserved accounts within 24 hours.
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customers' privacy and other proprietary information
What's In It for You?
* Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.
* Performance Bonuses - Get rewarded for exceeding goals and delivering exceptional service.
* Industry-leading, quality, and comprehensive training program.
* Benefits That Go Beyond:
* Medical, Dental, Vision & Life Insurance
* 401(k) with company match
* Paid vacation, sick leave, and holidays
* Employee Stock Purchase Plan
* Career Growth Opportunities - We promote from within and invest in your future.
Qualifications
You'd Be a Great Fit If You:
* Love helping people and creating positive customer experiences
* Are a strong communicator who enjoys solving problems.
* Have previous Customer Service or Administrative experience (preferred)
* Stay organized, detail-oriented, and calm under pressure.
* Are confident using computers, scheduling systems, and multitasking throughout the day.
* Thrive in a team environment and take pride in providing exceptional support.
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:
* You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
You'd Be a Great Fit If You:
* Love helping people and creating positive customer experiences
* Are a strong communicator who enjoys solving problems.
* Have previous Customer Service or Administrative experience (preferred)
* Stay organized, detail-oriented, and calm under pressure.
* Are confident using computers, scheduling systems, and multitasking throughout the day.
* Thrive in a team environment and take pride in providing exceptional support.
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:
* You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
What You'll Be Doing
* Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed, and recommend alternative routes when appropriate.
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
* Monitor, update, and maintain the customer database with accurate customer information, including call details, disposition of calls, payments, and other results .
* Reschedule unserved accounts within 24 hours.
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customers' privacy and other proprietary information
What's In It for You?
* Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.
* Performance Bonuses - Get rewarded for exceeding goals and delivering exceptional service.
* Industry-leading, quality, and comprehensive training program.
* Benefits That Go Beyond:
* Medical, Dental, Vision & Life Insurance
* 401(k) with company match
* Paid vacation, sick leave, and holidays
* Employee Stock Purchase Plan
* Career Growth Opportunities - We promote from within and invest in your future.
Account Service Representative (Columbus, Ohio)
Columbus, OH
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
JOB DESCRIPTION
Position: Account Service Representative (ASR) - Columbus, Ohio
Position Summary: Account Service Representatives are positions assigned to the Sales Department in Toledo, OH. Each representative is tasked with territory management of an existing territory. In order to fully service their territory, each ASR will be provided a list of accounts specific to their territory. Managing such accounts shall consist of assessment of service needs, financial assessment, and overall growth of each account.
Principle Responsibilities:
Territory management of a specific territory. To comply with all policies and procedures of the company. Follow up on a timely basis to all client and employee requests. Insure proper documentation and materials are accurately completed. Perform financial assessments of existing accounts. Develop Organic Growth within assigned territory. Communicate effectively and professionally with internal and external employees.
Scope: It is imperative that each ASR manage their time appropriately and efficiently. Much of their time will be spent building relationships and communicating client's issues to the operations department. It is the responsibility of each ASR to manage the financial relationship as well as service aspects of each client within the assigned territory.
Education: College degree in Business Management and or Marketing preferred but not required.
Experience: Previous outside service management in the medical field of 2 years preferred but not required.
Skills: The ability to communicate effectively orally and written. All ASR's are to manage their time efficiently and complete their pending paperwork accurately and timely.
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Sales
Company:
Sonic Healthcare USA, Inc
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplyProvider Panel Representative
Columbus, OH
Summary: The Provider Panel Representative will act as administrator for all providers in handling scheduling templates, assuring that all patients are current and up to date in the provider-patient panel. Reports to: Operations Supervisor
Supervises: N/A
Dress Requirement: Business casual
Work Schedule:
Monday through Friday during standard business hours
Times are subject to change due to business necessity
Non-Exempt
Job Duties, these are considered essential to the successful performance of this position:
Create all Resources/ Providers in the Practice Management System.
Create all Resources/Providers in Practice Manager system.
Conduct schedule blocking and changes.
Maintain provider patient panel.
Create and Maintain the location changes in the Practice Management System.
Other duties as assigned
Job Qualifications (Experience, Knowledge, Skills and Abilities)
Associates Degree preferred, experience may be considered.
Willingness to work with all cultural and socioeconomic groups without judgment or bias
Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty
Ability to work with minimal supervision and exercise sound independent judgment
Knowledge of MS office applications
Facility Environment:
Heart of Ohio Family Health Centers operates in multiple sites in Central Ohio. The facilities have a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. Both facilities are on the main ground floor and ADA compliant.
This position's primary work area is in an office setting shared by other co-workers with similar tasks and functions.
This work area is:
kept at a normal working temperature
sanitized daily
maintains standard office environment furniture with adjustable chairs
maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height
Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:
Mobility = ability to easily move without assistance
Bending = occasional bending from the waist and knees
Reaching = occasional reaching no higher than normal arm stretch
Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
Pushing/Pulling = ability to push or pull a normal office environment
Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
Hearing = ability to accurately hear and react to the normal tone of a person's voice
Visual = ability to safely and accurately see and react to factors and objects in a normal setting
Speaking = ability to pronounce words clearly to be understood by another individual
Auto-ApplyTransactions Specialist I - Plastics Warehouse
Westerville, OH
Join Chase, where you will have the opportunity to make real innovative impacts to our customers, and be part of a creative and dynamic environment where every day brings new challenges and opportunities.
As a Transactions Specialist I in the Plastics department you will be responsible for operating equipment to process retail and credit cards for Chase customers. You will also be responsible for creating turn over reports on the daily production for the department and creating truck manifests for outbound products. JPMorgan Chase services several internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services providing a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems.
Job responsibilities
Operate machines such as Pitney Bowes and Bell and Howell high speed insertion equipment to process retail and credit cards
Validate daily material quality and output quality
Reconcile Input vs. Output utilizing basic math
Create manifest and production turn over reports
Required qualifications, capabilities, and skills
Lift 40-70lbs and deliver 200 lbs. supplies utilizing industrial pull/push carts
Meet and maintain Quality and Productivity standards
Adapt to a change in the work environment, included, but not limited to: daily directives from leadership, changes to standard operating procedures, and new technology
Maintain team-oriented attitude, with solid interpersonal skills for daily positive internal and external interactions
Prioritize assigned work daily based on client Service Level Agreements
Participate and maintain departmental work area maintenance
Basic computer skills and document preparation
Comfortable cross training and learning multiple department responsibilities
Work Schedule: 2nd Shift Monday - Friday 1:30pm - 10:00pm
Auto-ApplyRetention Specialist
Columbus, OH
Retention Specialist - Outbound Phone Sales
A fast-growing B2C healthcare services company is seeking a competitive Retention Specialist who enjoys high-volume outbound calling, building rapport with existing customers, and driving subscription renewals. In this role, you will speak directly with current and former customers, reinforce the value of their health program, overcome objections, and secure renewals. Experience supporting or retaining customers in a healthcare environment is strongly preferred.
If you thrive on phone-based relationship building, work well with targets, and enjoy helping customers stay committed to their care, this is a strong next step in your career.
Apply now to join a team where your impact directly strengthens customer outcomes and long-term engagement.
Junior Client Relationship Specialist
Worthington, OH
Department: EXECUTIVE HEALTH Division: Corporate Job Status: Full-Time Work Shift: 8:00 AM - 5:00 PM Days Worked: Mon., Tue., Wed., Thu., Fri. Hour Per Week: 40Job Description
OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.
We are looking for a positive and energetic Jr. Client Relationship Specialist with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is supporting the Client Relationship Specialist's efforts to ensure that client needs are understood and satisfied, while learning the role from the ground up. This position offers the opportunity to develop your ability to build and manage client relationships, lead multiyear strategic planning, and maintain a proactive approach with managing the day-to-day compliance and workflow of the client business. Ideal candidates must be team players, have excellent verbal and written communication skills and excel at customer service, internal and external.Requirements:
Excellent written and verbal communication skills.
Ability to obtain appropriate licensing, including Ohio Health and Life.
Knowledge of office management systems and procedures
Working knowledge of office equipment, like printers and fax machines
Proficiency in MS Word, MS Excel, and MS PowerPoint
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Strong organizational skills with the ability to multi-task
Skilled at collaborating with internal departments to facilitate client need fulfillment.
Great critical thinking skills and the ability to collect and analyze data to learn more about consumer behavior.
Attention to detail and skilled at keeping accurate records and account notes.
Maintain updated knowledge of company products and services.
Commitment to acting as a client advocate with a focus on improving the buyer experience.
Compensation:
The target salary is $40,000 - 50,000
OPOC.us offers a competitive wage and benefits package, as well as an opportunity for commission and growth for driven individuals.
Benefits:
401K with company matching.
Medical insurance
Dental insurance
Vision insurance
Company paid life insurance.
8 paid holidays plus generous paid time off.
Company paid TelAssurance, a wellness benefit that offers unlimited telemedicine and a robust Rx program.
Onsite gym and health coaching
And most of all, the opportunity to grow and develop in a supportive and positive work environment!
OUR GROWTH OPPORTUNITIES:At OPOC, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!
Auto-ApplyInbound Call Center Specialist
Columbus, OH
We are seeking an skilled Inbound Call Center Specialist who will be responsible for handling incoming customer calls and delivering outstanding service. Your role will include addressing customer inquiries, resolving issues, and providing essential information about our products and services. If you have excellent communication skills and a passion for customer service, this position is for you!
Key Responsibilities:
Promptly answer incoming calls from customers and respond to inquiries with professionalism and courtesy.
Identify customer needs and provide appropriate solutions, information, and support.
Accurately document customer interactions, inquiries, and resolutions in our CRM system.
Handle complaints and escalations effectively, ensuring customer satisfaction.
Stay current on product offerings, promotions, and company policies to assist customers confidently.
Collaborate with team members and other departments to resolve issues and improve service delivery.
Meet individual and team performance metrics, including call handling time and customer satisfaction scores.
Qualifications:
Proven experience in a call center or customer service role, preferably in a high-volume environment.
Excellent verbal communication skills and a friendly phone presence.
Strong problem-solving abilities and a customer-first mindset.
Ability to work efficiently under pressure while managing multiple tasks.
Proficient in using computers and call center software.
Transactions Specialist I - Plastics Warehouse Team
Westerville, OH
Join Chase, where you will have the opportunity to make real innovative impacts to our customers, and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist I within JPMorganChase, you will be responsible for operating equipment to process retail and credit cards for Chase customers. You will also be responsible for creating turn over reports on the daily production for the department and creating truck manifests for outbound products. JPMorganChase services several internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services providing a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems.
Job responsibilities
* Operate required department machinery efficiently to process retail and credit card transactions.
* Validate and ensure the quality of daily materials and outputs, reconciling input vs. output data utilizing basic math.
* Generate turnover reports and prepare truck manifests to support smooth operations and timely deliveries.
* Collaborate with team members to enhance operational efficiency and adapt to changes in work environment and procedures.
* Maintain a clean and organized work area while prioritizing tasks based on client Service Level Agreements.
Required qualifications, capabilities, and skills
* Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts.
* Initial proficiency in adhering to detailed instructions and procedures with precision, ensuring minimal deviation from established guidelines and protocols.
* Capable of quickly adjusting to changes in the work environment, including responding to daily directives from leadership, adapting to updates in standard operating procedures, and integrating new technology.
* Strong team-oriented mindset with excellent interpersonal skills, facilitating positive interactions with both internal and external stakeholders on a daily basis.
* Effective at prioritizing daily tasks based on client Service Level Agreements to ensure timely and efficient service delivery.
* Actively participates in maintaining a clean and organized departmental work area to support operational efficiency.
Auto-ApplyCharter & Fulfillment Solutions Specialist
Columbus, OH
About EJM EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity-principles that we deliver on daily for our customers and employees.
Purpose of Position
The CFS Associate role will primarily be focused on quoting and booking retail charter trips, building client relationships, and providing exceptional service. This role will also assist with supporting other areas of the business by sourcing the EJM Managed fleet, scheduling of float aircraft and partnering with authorized operators.
Tasks and Responsibilities
* Build relationships with internal and external customers.
* Provide quotes to retail customers and seek Owner approvals for requested trips.
* Finalize and approve all charter invoices.
* Assist and facilitate aircraft recoveries.
* Participate and attend monthly meetings.
Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position.
Education
High School
Years of Experience
0-2 years of experience
Core Competencies
Attitude
Communication & Listening Skills
Delivers an Exceptional Service Experience
Ensures the Safe Operation of Flight
Initiative
Interest in Company & Position
Knowledge of Specific Job Skills
Leads Flight Department Success
Maintains Proficiency and Compliance
Related Education or Training
Related Job Experience
Knowledge, Skills, Abilities and Other (KSAOs)
* Ability to multitask and work under fast paced conditions.
* Genuinely enjoys working with customers and can establish good relationships.
* Work well as part of a team and with other departments and teams
* Organizational skills and very detail oriented.
* Possess effective communication and computer skills.
* Flexible - willingness to cover different shifts and work extra hours when needed.
How EJM Supports You
At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.
To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:
* Competitive pay
* Medical, dental, and vision insurance, available with no monthly premiums
* 401(k) plan, with 66% of every dollar you contribute matched by EJM
* Health savings account (HSA)
* Flexible spending accounts (FSA)
* Prescription drug benefit plan
* Life insurance and AD&D benefits
* Company-paid short-term disability
* Long-term disability
* Legal plan
* Pet Insurance
* Paid Time Off
Executive Jet Management is an equal opportunity employer.
To ensure a safe environment, we conduct pre-employment drug screening and background checks.
Nearest Major Market: Columbus
Account Service Representative
Westerville, OH
Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you:
Are you an outgoing problem-solver who multitasks effectively and strives for perfection?
Do you thrive in a fast-paced team-oriented setting?
Would you describe yourself as proactive, persuasive, and disciplined?
The Account Service Representative (ASR) plays a vital role in our operation's structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR's ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.
Responsibilities:
Data Entry - Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
Tracking Shipments - Communicating via phone and email with contracted carriers to record their locations
Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
Schedule management - Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
Book loads - Negotiating rates with partner carriers to cover shipments
Assist with additional responsibilities as needed
Requirements:
A proactive approach to problem-solving
Effective and persuasive communication skills
Ability to provide outstanding customer service when faced with a challenge
Excellent follow-up skills, with a keen eye for details
Ability to multitask and produce results in a time-sensitive setting
Energetic and positive attitude
Benefits:
Medical/Dental/Vision/Life insurance
Paid holidays, vacation, and sick time
401K with company match
Competitive compensation
Full-cycle training (industry & position)
Competitive base salary
Opportunity for internal career advancement
About R2 Logistics:
Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality.
As a third-party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset-based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.
R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran.
R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.
Installer Service Specialist
Heath, OH
The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Work with installers/professional customers to develop sales relationships.
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensures customers' new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
Assist on front counter as needed and, on the retail counter as needed.
Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
Assist with customer labor claims, making sure they are processed quickly and efficiently.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong background in mechanics.
Above average communication skills.
Desired:
Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
* Competitive Wages & Paid Time Off
* Stock Purchase Plan & 401k with Employer Contributions Starting Day One
* Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
* Team Member Health/Wellbeing Programs
* Tuition Educational Assistance Programs
* Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: ******************* or call ************, ext. 68901, and provide your requested accommodation, and position details.
Store Customer Service Specialist (Multiple Locations)
Reynoldsburg, OH
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
The individual selected for this role will be expected to work at stores within a 10-mile radius of Store #701275, located at: 7065 East Main St., Reynoldsburg, OH 43068.
This is a full-time position with a hiring rate of $16.50/hr.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Auto-ApplyCustomer Experience Advocate
Columbus, OH
About The Role:
Arbor Homes is currently looking to hire a Customer Advocate for our Columbus and Cincinnati/Dayton divisions. This advocate would be based in Columbus, Ohio. Responsible for ensuring that buyers have a smooth, transparent, and positive journey from initials interest to post closing. Their role bridges the sales, construction and customer service to enhance satisfaction, build trust and drive referrals.
Why Arbor?
Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!
What's In It For You?
Base Salary + Bonus Opportunities
Advancement Opportunities
Exposure to Executive Leadership
Team Outings and Company-Sponsored Volunteer Events
4 weeks of Paid Time Off!
Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc.
Leadership Academy - Training Programs for Professional Growth.
What Will You Be Doing?
Provide exceptional customer experience
Interact with customers on the phone through the home buying process.
Identify training content based on customer reviews (trends in what the customer is saying)
Training and mentoring peers to maintain customer experience
Follow-up to customers with negative reviews to make sure we have completed their request
Perform trend analysis on Avid/NPS buyers experience survey
Monthly travel between both Ohio divisions
Minimal travel to Kentucky and Indiana markets
Any other duties as assigned
What Will You Bring?
Strong communication and empathy
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Solid written and verbal communication skills
Professional attitude and appearance
Proficiency in Microsoft Office Suite
This is subject to change based on needs or if special circumstances should arrive.
Arbor Homes is committed to creating an inclusive workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Arbor Homes participates in E-Verify
Business Unit -
Arbor Homes
Auto-ApplyCS Specialist I - Customer Service Center
Columbus, OH
works an alternate schedule
Schedule is 11am to 8pm, Friday through Tuesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)
Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.
Essential Function:
Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct and the work being performed. All assigned training is expected to be completed timely.
Essential Duties and Responsibilities include the following:
Personally, models the standards of the Bank's Mission, Vision, and Pledge.
Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided in order to work and resolve an issue or question independently.
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt.
Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Completes customer transactions and corrects account information by engaging correct business partners.
Identifies and resolves customer issues and complaints promptly and accurately.
Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure.
Attends a monthly departmental meeting.
Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction.
Maintains knowledge of deposit, loan, digital banking services and other banking products.
Accepts other assigned job duties and or responsibilities with or without prior notice.
Qualifications:
To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical Requirements:
Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment.
Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems.
Ability to type with speed and accuracy.
Ability to operate standard office equipment, including phones, computer and peripherals.
Other Skills and Abilities:
Demonstrates strong time management skills.
Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up.
Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected.
Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.
Ability to work outside of normal banking hours.
Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude.
Adapt quickly to change and learn readily in a remote environment.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Ability to build and retain customer relationships against competition.
Accepts ownership of the customer request and follows it through to resolution.
Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution.
Demonstrates effective communication skills, showing empathy and active listening skills
Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette.
Collaborates with co-workers and employees.
Maintains confidentiality.
Physical Demands:
This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service
Washington Court House, OH
Restaurant Associates are high-energy team players who serve our customers and produce the finest quality product. Each workday may vary; mid-shifts and closing shifts, weekday and weekend shifts, holidays, or even the length of the shift or the store location may affect the tasks performed. Your shifts will be challenging, fun, and likely different from the previous shift! Typical duties include stocking paper products, cleaning as needed, working the window or front registers, greeting customers in a friendly and timely manner, and serving Donatos pizza with a smile.
Requirements:
* Must be able to perform the essential functions of this position safely while meeting productivity standards
* Able to stand and/or walk entire shift
* Able to lift up to 20 pounds consistently and up to 50 pounds occasionally
* Occasional bending and twisting
Duties & Responsibilities:
* Greets and warmly welcomes customers upon arrival, whether inside the lobby or at the drive-up window.
* Ensures the shift is ready for revenue by completing food prep, stocking, and cleaning.
* Sets the next shift up for success.
* Services the customer while using the cash register to accurately take orders, handle cash, give correct change, and balance register prior to and directly after the shift with the Manager on Duty.
* Ensures restaurant cleanliness by cleaning and mopping the lobby, restrooms, and kitchen as needed.
* Folds pizza boxes.
* Effectively communicates with customers, co-workers, and managers in person or over the telephone.
* Takes customer orders at the register.
* Completes the meal by offering suggestive sell items to the customers.
* Offers to refill drinks, provides plates and napkins as needed, and answers customer questions.
* Follows all food safety guidelines, including handwashing, illness reporting, and cleanliness.
* Follows detailed food recipes while completing subs, pizzas, and salads for customers.
* Full-fill customer orders and verify the accuracy of orders.
* Provide a friendly and welcoming environment for customers.
Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family - and then empowering them to become leaders who bring out the full potential of everyone around them.
Third Shift Customer Service
Hilliard, OH
Job DescriptionBenefits:
Free Gym Membership
The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am Monday through Thursday .
Essential Duties and Responsibilities
Greet members, prospective members and guests by providing exceptional customer service
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
Maintain the neatness and cleanliness of the club
Monitor for safety of persons and cleanliness in the club
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
Follow Lost and Found Policy and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
Qualifications/Requirements
Cleaning background preferred
Customer Service background preferred
A passion for fitness and health
Upbeat and positive attitude!
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High School diploma/GED equivalent preferred
Must be 18 years of age or older
Physical Demands
Continual standing and walking during shift
Acknowledgement of members when maintaining the facility
Must be able to occasionally lift up to 50 lbs
Will dilute and clean with chemicals throughout shift
Clean and sanitize equipment, restrooms and surfaces throughout the club
Monitor club and assist members throughout entirety of shift
Salon Customer Experience Specialist - River Valley Mall
Lancaster, OH
Salon Customer Experience Specialist The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.
Primary Responsibilities:
Client Experience
* Helps drive the client experience while maximizing sales potential of each client
* Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
* Asks appropriate questions to determine client's needs,
* Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly
* Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience
Inventory Controls
* Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained
* Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader
Receptionist Duties
* Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience)
* Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
* Maintains and updates automated client records including lab data and release forms
Core Standards
* Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards
* Ensures all Salon equipment is in good working order
* Works with the Salon team to ensure company and state standards are met
* Partners with loss prevention to provide a safe and client friendly environment
Performance Standards
* Ensures personal Salon service and retail sales goals are met
* Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader
* Sells additional services and products, and executes current Salon marketing programs
* Consistently meets established performance standards for the role, including (but not limited
Qualifications:
* Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
* Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
* Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
* Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit ******************************
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $12.00/Hr -USD $15.00/Hr.
Transactions Specialist I / 2nd Shift
Westerville, OH
Join Chase, where you will have the opportunity to make real innovative impacts to our customers, and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist I within JPMorganChase, you will be responsible for operating equipment to process retail and credit cards for Chase customers. You will also be responsible for creating turn over reports on the daily production for the department and creating truck manifests for outbound products. JPMorganChase services several internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services providing a wide variety of products including postcards, letters, statements, checks, invoices, and marketing material originated from its internal composition team as well as documents created by Output Systems.
Job responsibilities
Operate required department machinery efficiently to process retail and credit card transactions.
Validate and ensure the quality of daily materials and outputs, reconciling input vs. output data utilizing basic math.
Generate turnover reports and prepare truck manifests to support smooth operations and timely deliveries.
Collaborate with team members to enhance operational efficiency and adapt to changes in work environment and procedures.
Maintain a clean and organized work area while prioritizing tasks based on client Service Level Agreements.
Required qualifications, capabilities, and skills
Ability to lift and transport heavy materials (40-70 lbs) and manage 200 lb supplies using industrial carts.
Initial proficiency in adhering to detailed instructions and procedures with precision, ensuring minimal deviation from established guidelines and protocols.
Capable of quickly adjusting to changes in the work environment, including responding to daily directives from leadership, adapting to updates in standard operating procedures, and integrating new technology.
Strong team-oriented mindset with excellent interpersonal skills, facilitating positive interactions with both internal and external stakeholders on a daily basis.
Effective at prioritizing daily tasks based on client Service Level Agreements to ensure timely and efficient service delivery.
Actively participates in maintaining a clean and organized departmental work area to support operational efficiency.
Schedule: Sunday-Thursday 1:00 pm to 9:30 pm
Shift Differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
Auto-Apply