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The differences between remote services technicians and computer technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a remote services technician, becoming a computer technician takes usually requires 1-2 years. Additionally, a remote services technician has an average salary of $48,302, which is higher than the $39,767 average annual salary of a computer technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a computer technician are customer service, desk support, and network printers.
| Remote Services Technician | Computer Technician | |
| Yearly salary | $48,302 | $39,767 |
| Hourly rate | $23.22 | $19.12 |
| Growth rate | 8% | 10% |
| Number of jobs | 151,086 | 95,688 |
| Job satisfaction | - | 5 |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 40% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
Remote services technicians and computer technicians have different pay scales, as shown below.
| Remote Services Technician | Computer Technician | |
| Average salary | $48,302 | $39,767 |
| Salary range | Between $29,000 And $78,000 | Between $28,000 And $55,000 |
| Highest paying City | - | Alexandria, VA |
| Highest paying state | - | Virginia |
| Best paying company | - | The Citadel |
| Best paying industry | - | Government |
There are a few differences between a remote services technician and a computer technician in terms of educational background:
| Remote Services Technician | Computer Technician | |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 40% |
| Most common major | Computer Science | Computer Science |
| Most common college | - | University of Pennsylvania |
Here are the differences between remote services technicians' and computer technicians' demographics:
| Remote Services Technician | Computer Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 87.0% Female, 13.0% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.1% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |