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The differences between remote services technicians and field service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a remote services technician and a field service technician. Additionally, a field service technician has an average salary of $54,339, which is higher than the $48,302 average annual salary of a remote services technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
| Remote Services Technician | Field Service Technician | |
| Yearly salary | $48,302 | $54,339 |
| Hourly rate | $23.22 | $26.12 |
| Growth rate | 8% | 8% |
| Number of jobs | 151,086 | 167,298 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 38% | Associate Degree, 40% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Remote services technicians and field service technicians have different pay scales, as shown below.
| Remote Services Technician | Field Service Technician | |
| Average salary | $48,302 | $54,339 |
| Salary range | Between $29,000 And $78,000 | Between $35,000 And $82,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | |
| Best paying industry | - | Finance |
There are a few differences between a remote services technician and a field service technician in terms of educational background:
| Remote Services Technician | Field Service Technician | |
| Most common degree | Associate Degree, 38% | Associate Degree, 40% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | - | - |
Here are the differences between remote services technicians' and field service technicians' demographics:
| Remote Services Technician | Field Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |