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The differences between remote services technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a remote services technician, becoming a services desk technician takes usually requires 1-2 years. Additionally, a remote services technician has an average salary of $48,302, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Remote Services Technician | Services Desk Technician | |
| Yearly salary | $48,302 | $42,123 |
| Hourly rate | $23.22 | $20.25 |
| Growth rate | 8% | 10% |
| Number of jobs | 151,086 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 46% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Remote services technicians and services desk technicians have different pay scales, as shown below.
| Remote Services Technician | Services Desk Technician | |
| Average salary | $48,302 | $42,123 |
| Salary range | Between $29,000 And $78,000 | Between $31,000 And $55,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Forum Energy Technologies |
| Best paying industry | - | Government |
There are a few differences between a remote services technician and a services desk technician in terms of educational background:
| Remote Services Technician | Services Desk Technician | |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Information Technology |
| Most common college | - | University of Pennsylvania |
Here are the differences between remote services technicians' and services desk technicians' demographics:
| Remote Services Technician | Services Desk Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |