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The differences between remote services technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a remote services technician, becoming a technical support technician takes usually requires 1-2 years. Additionally, a remote services technician has an average salary of $48,302, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for a remote services technician include customer service, troubleshoot and inbound calls. The most important skills for a technical support technician are customer service, technical support, and patients.
| Remote Services Technician | Technical Support Technician | |
| Yearly salary | $48,302 | $40,210 |
| Hourly rate | $23.22 | $19.33 |
| Growth rate | 8% | 10% |
| Number of jobs | 151,086 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 40% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Remote services technicians and technical support technicians have different pay scales, as shown below.
| Remote Services Technician | Technical Support Technician | |
| Average salary | $48,302 | $40,210 |
| Salary range | Between $29,000 And $78,000 | Between $24,000 And $64,000 |
| Highest paying City | - | Philadelphia, PA |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | Ropes & Gray |
| Best paying industry | - | Finance |
There are a few differences between a remote services technician and a technical support technician in terms of educational background:
| Remote Services Technician | Technical Support Technician | |
| Most common degree | Associate Degree, 38% | Bachelor's Degree, 40% |
| Most common major | Computer Science | Business |
| Most common college | - | Stanford University |
Here are the differences between remote services technicians' and technical support technicians' demographics:
| Remote Services Technician | Technical Support Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 84.0% Female, 16.0% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |