Reservations agent vs cabin agent

The differences between reservations agents and cabin agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservations agent has an average salary of $31,591, which is higher than the $29,763 average annual salary of a cabin agent.

The top three skills for a reservations agent include reservations, customer service and booking. The most important skills for a cabin agent are aircraft cabin, regulatory policies, and cushions.

Reservations agent vs cabin agent overview

	Reservations Agent	Cabin Agent
Yearly salary	$31,591	$29,763
Hourly rate	$15.19	$14.31
Growth rate	-	-
Number of jobs	198,023	26,512
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 50%
Average age	45	45
Years of experience	-	-

Reservations agent vs cabin agent salary

Reservations agents and cabin agents have different pay scales, as shown below.

	Reservations Agent	Cabin Agent
Average salary	$31,591	$29,763
Salary range	Between $25,000 And $38,000	Between $20,000 And $43,000
Highest paying City	Urban Honolulu, HI	-
Highest paying state	Hawaii	-
Best paying company	HEI Hotels & Resorts	-
Best paying industry	Hospitality	-

Differences between reservations agent and cabin agent education

There are a few differences between a reservations agent and a cabin agent in terms of educational background:

	Reservations Agent	Cabin Agent
Most common degree	Bachelor's Degree, 37%	High School Diploma, 50%
Most common major	Business	Business
Most common college	-	-

Reservations agent vs cabin agent demographics

Here are the differences between reservations agents' and cabin agents' demographics:

	Reservations Agent	Cabin Agent
Average age	45	45
Gender ratio	Male, 23.0% Female, 77.0%	Male, 40.3% Female, 59.7%
Race ratio	Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1%	Black or African American, 15.7% Unknown, 5.8% Hispanic or Latino, 21.3% Asian, 6.2% White, 50.0% American Indian and Alaska Native, 1.1%
LGBT Percentage	12%	12%

Differences between reservations agent and cabin agent duties and responsibilities

Reservations agent example responsibilities.

Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
Used signature sales techniques to determine needs of guests, rates, and upsell.
Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.

Cabin agent example responsibilities.

Vacuum floors and under seats/seat cushions.
Clean the inside of arriving and departing airplanes.
Complete and confirm accuracy of certify loading reports base on FAA regulations and procedures.
Operate portable radio or headphones.

Reservations agent vs cabin agent skills

Common reservations agent skills

Reservations, 51%
Customer Service, 7%
Booking, 6%
Data Entry, 3%
Front Desk, 3%
Telephone Calls, 3%

Common cabin agent skills

Aircraft Cabin, 21%
Regulatory Policies, 16%
Cushions, 9%
Provisioning, 9%
Passenger Seats, 8%
Aircraft Interiors, 6%