Reservations agent vs gate agent

The differences between reservations agents and gate agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a gate agent has an average salary of $35,855, which is higher than the $31,591 average annual salary of a reservations agent.

The top three skills for a reservations agent include reservations, customer service and booking. The most important skills for a gate agent are reservations, passenger manifest, and airline tickets.

Reservations agent vs gate agent overview

	Reservations Agent	Gate Agent
Yearly salary	$31,591	$35,855
Hourly rate	$15.19	$17.24
Growth rate	-	-
Number of jobs	198,023	32,916
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Average age	45	45
Years of experience	-	-

Reservations agent vs gate agent salary

Reservations agents and gate agents have different pay scales, as shown below.

	Reservations Agent	Gate Agent
Average salary	$31,591	$35,855
Salary range	Between $25,000 And $38,000	Between $28,000 And $45,000
Highest paying City	Urban Honolulu, HI	-
Highest paying state	Hawaii	-
Best paying company	HEI Hotels & Resorts	-
Best paying industry	Hospitality	-

Differences between reservations agent and gate agent education

There are a few differences between a reservations agent and a gate agent in terms of educational background:

	Reservations Agent	Gate Agent
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Reservations agent vs gate agent demographics

Here are the differences between reservations agents' and gate agents' demographics:

	Reservations Agent	Gate Agent
Average age	45	45
Gender ratio	Male, 23.0% Female, 77.0%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1%	Black or African American, 8.8% Unknown, 6.5% Hispanic or Latino, 20.0% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	12%	12%

Differences between reservations agent and gate agent duties and responsibilities

Reservations agent example responsibilities.

Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
Used signature sales techniques to determine needs of guests, rates, and upsell.
Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.

Gate agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Alter customer itineraries and seat assignments as necessary to meet FAA mandates and requirements.
Brief passengers according to company and FAA requirements, ensure the completion of all require aircraft forms.
Uphold all TSA safety regulations.
Help TSA que passengers through security.
Ensure passenger satisfaction including making new reservations and reservation changes, and problem resolution.

Reservations agent vs gate agent skills

Common reservations agent skills

Reservations, 51%
Customer Service, 7%
Booking, 6%
Data Entry, 3%
Front Desk, 3%
Telephone Calls, 3%

Common gate agent skills

Reservations, 30%
Passenger Manifest, 19%
Airline Tickets, 7%
FAA, 5%
Customer Issues, 4%
Aircraft, 4%