Reservations agent vs lead ramp agent

The differences between reservations agents and lead ramp agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservations agent has an average salary of $31,591, which is higher than the $30,001 average annual salary of a lead ramp agent.

The top three skills for a reservations agent include reservations, customer service and booking. The most important skills for a lead ramp agent are service aircraft, safety procedures, and aircraft cargo.

Reservations agent vs lead ramp agent overview

	Reservations Agent	Lead Ramp Agent
Yearly salary	$31,591	$30,001
Hourly rate	$15.19	$14.42
Growth rate	-	-
Number of jobs	198,023	27,164
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 49%
Average age	45	45
Years of experience	-	-

Reservations agent vs lead ramp agent salary

Reservations agents and lead ramp agents have different pay scales, as shown below.

	Reservations Agent	Lead Ramp Agent
Average salary	$31,591	$30,001
Salary range	Between $25,000 And $38,000	Between $22,000 And $40,000
Highest paying City	Urban Honolulu, HI	-
Highest paying state	Hawaii	-
Best paying company	HEI Hotels & Resorts	-
Best paying industry	Hospitality	-

Differences between reservations agent and lead ramp agent education

There are a few differences between a reservations agent and a lead ramp agent in terms of educational background:

	Reservations Agent	Lead Ramp Agent
Most common degree	Bachelor's Degree, 37%	High School Diploma, 49%
Most common major	Business	Business
Most common college	-	-

Reservations agent vs lead ramp agent demographics

Here are the differences between reservations agents' and lead ramp agents' demographics:

	Reservations Agent	Lead Ramp Agent
Average age	45	45
Gender ratio	Male, 23.0% Female, 77.0%	Male, 86.1% Female, 13.9%
Race ratio	Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1%	Black or African American, 7.3% Unknown, 6.0% Hispanic or Latino, 25.3% Asian, 6.7% White, 53.5% American Indian and Alaska Native, 1.2%
LGBT Percentage	12%	12%

Differences between reservations agent and lead ramp agent duties and responsibilities

Reservations agent example responsibilities.

Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
Used signature sales techniques to determine needs of guests, rates, and upsell.
Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.

Lead ramp agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Assure compliance with federal, state, TSA, local and company regulations.
Coordinate daily with gate agents, ticket counter agents, airline dispatchers and TSA inspectors.
Train employees in booking and boarding procedures according to FAA rules and regulations write personal reviews following evaluations.
Expedite FAA and company mandate examinations.
Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.

Reservations agent vs lead ramp agent skills

Common reservations agent skills

Reservations, 51%
Customer Service, 7%
Booking, 6%
Data Entry, 3%
Front Desk, 3%
Telephone Calls, 3%

Common lead ramp agent skills

Service Aircraft, 28%
Safety Procedures, 20%
Aircraft Cargo, 7%
Air Cargo, 5%
Belt Loaders, 4%
Aircraft Weight, 4%