Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between reservations agents and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservations agent has an average salary of $31,591, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a reservations agent include reservations, customer service and booking. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.
| Reservations Agent | Passenger Service Agent | |
| Yearly salary | $31,591 | $29,675 |
| Hourly rate | $15.19 | $14.27 |
| Growth rate | - | - |
| Number of jobs | 198,023 | 34,592 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 38% |
| Average age | 45 | 45 |
| Years of experience | - | - |
Reservation agents, also known as travel clerks, are responsible for helping clients plan and book their reservations. They are often employed by hotels, resorts, airlines, car rentals, and travel agencies. A reservation agent may help clients online, over the phone, or in person. The agent's duties include making reservations, answering customers' questions, and selling additional products and services. Also, the agent processes payments and sends receipts and confirmation of the booking to clients. Individuals who aspire to this job must have excellent customer service and communication skills.
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
Reservations agents and passenger service agents have different pay scales, as shown below.
| Reservations Agent | Passenger Service Agent | |
| Average salary | $31,591 | $29,675 |
| Salary range | Between $25,000 And $38,000 | Between $23,000 And $37,000 |
| Highest paying City | Urban Honolulu, HI | San Francisco, CA |
| Highest paying state | Hawaii | Minnesota |
| Best paying company | HEI Hotels & Resorts | dnata |
| Best paying industry | Hospitality | Transportation |
There are a few differences between a reservations agent and a passenger service agent in terms of educational background:
| Reservations Agent | Passenger Service Agent | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between reservations agents' and passenger service agents' demographics:
| Reservations Agent | Passenger Service Agent | |
| Average age | 45 | 45 |
| Gender ratio | Male, 23.0% Female, 77.0% | Male, 40.5% Female, 59.5% |
| Race ratio | Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1% | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 12% | 12% |