Reservations agent vs reservation sales agent

The differences between reservations agents and reservation sales agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservation sales agent has an average salary of $35,459, which is higher than the $31,591 average annual salary of a reservations agent.

The top three skills for a reservations agent include reservations, customer service and booking. The most important skills for a reservation sales agent are reservations, customer service, and booking.

Reservations agent vs reservation sales agent overview

	Reservations Agent	Reservation Sales Agent
Yearly salary	$31,591	$35,459
Hourly rate	$15.19	$17.05
Growth rate	-	-
Number of jobs	198,023	200,677
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 47%
Average age	45	45
Years of experience	-	-

What does a reservations agent do?

Reservation agents, also known as travel clerks, are responsible for helping clients plan and book their reservations. They are often employed by hotels, resorts, airlines, car rentals, and travel agencies. A reservation agent may help clients online, over the phone, or in person. The agent's duties include making reservations, answering customers' questions, and selling additional products and services. Also, the agent processes payments and sends receipts and confirmation of the booking to clients. Individuals who aspire to this job must have excellent customer service and communication skills.

What does a reservation sales agent do?

A reservation sales agent informs customers of products and services offered in hotels, car rentals, airlines, and resorts. They also inform customers of the attraction sites available, directions, and any information they might need through their trip. They are the go-between for the customers and the facilities they are looking for.

Reservations agent vs reservation sales agent salary

Reservations agents and reservation sales agents have different pay scales, as shown below.

	Reservations Agent	Reservation Sales Agent
Average salary	$31,591	$35,459
Salary range	Between $25,000 And $38,000	Between $31,000 And $40,000
Highest paying City	Urban Honolulu, HI	Albuquerque, NM
Highest paying state	Hawaii	New Mexico
Best paying company	HEI Hotels & Resorts	Aspen Snowmass
Best paying industry	Hospitality	Media

Differences between reservations agent and reservation sales agent education

There are a few differences between a reservations agent and a reservation sales agent in terms of educational background:

	Reservations Agent	Reservation Sales Agent
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Reservations agent vs reservation sales agent demographics

Here are the differences between reservations agents' and reservation sales agents' demographics:

	Reservations Agent	Reservation Sales Agent
Average age	45	45
Gender ratio	Male, 23.0% Female, 77.0%	Male, 28.4% Female, 71.6%
Race ratio	Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1%	Black or African American, 7.7% Unknown, 5.7% Hispanic or Latino, 23.0% Asian, 6.3% White, 56.4% American Indian and Alaska Native, 1.0%
LGBT Percentage	12%	12%

Differences between reservations agent and reservation sales agent duties and responsibilities

Reservations agent example responsibilities.

Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
Used signature sales techniques to determine needs of guests, rates, and upsell.
Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.

Reservation sales agent example responsibilities.

Provide customer service and achieve sales quotas by efficiently answering and completing incoming reservations calls quickly.
Receive and handle high volume of inbound customer calls booking domestic and international airline reservations.
Communicate information regarding designate VIP reservations.
Assist customers in booking reservations to international/domestic destinations, while identifying opportunities to sell beneficial options and services.
Assist guests and travel representatives with reservations, itineraries and transportation arrangements using a GDS program.
Attend agency clients personally and by telephone, to sell tickets for the Amadeus system of the airline.

Reservations agent vs reservation sales agent skills

Common reservations agent skills

Reservations, 51%
Customer Service, 7%
Booking, 6%
Data Entry, 3%
Front Desk, 3%
Telephone Calls, 3%

Common reservation sales agent skills

Reservations, 51%
Customer Service, 8%
Booking, 7%
Inbound Calls, 3%
Front Desk, 3%
Resorts, 3%

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Office and Administrative Industry
Reservations Agent
Reservations Agent vs Reservation Sales Agent

Updated January 8, 2025

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