Reservations agent vs station agent

The differences between reservations agents and station agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservations agent has an average salary of $31,591, which is higher than the $30,454 average annual salary of a station agent.

The top three skills for a reservations agent include reservations, customer service and booking. The most important skills for a station agent are loaders, reservations, and cushions.

Reservations agent vs station agent overview

	Reservations Agent	Station Agent
Yearly salary	$31,591	$30,454
Hourly rate	$15.19	$14.64
Growth rate	-	-
Number of jobs	198,023	27,176
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 36%
Average age	45	45
Years of experience	-	-

Reservations agent vs station agent salary

Reservations agents and station agents have different pay scales, as shown below.

	Reservations Agent	Station Agent
Average salary	$31,591	$30,454
Salary range	Between $25,000 And $38,000	Between $24,000 And $38,000
Highest paying City	Urban Honolulu, HI	Everett, WA
Highest paying state	Hawaii	New Jersey
Best paying company	HEI Hotels & Resorts	GAT Airline Ground Support
Best paying industry	Hospitality	Finance

Differences between reservations agent and station agent education

There are a few differences between a reservations agent and a station agent in terms of educational background:

	Reservations Agent	Station Agent
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Reservations agent vs station agent demographics

Here are the differences between reservations agents' and station agents' demographics:

	Reservations Agent	Station Agent
Average age	45	45
Gender ratio	Male, 23.0% Female, 77.0%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1%	Black or African American, 9.3% Unknown, 5.5% Hispanic or Latino, 21.4% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.9%
LGBT Percentage	12%	12%

Differences between reservations agent and station agent duties and responsibilities

Reservations agent example responsibilities.

Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
Used signature sales techniques to determine needs of guests, rates, and upsell.
Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.

Station agent example responsibilities.

Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
Check in of domestic and international passenger flights according to FAA guidelines, using SABRE computer program.
Answer inquiries regarding general travel information, airline polices, and TSA and FAA rules and regulations.
Secure tag luggage by loading into TSA approve metal cages and seal them before sending the bags to the airport.
Complete all necessary arrangements for accommodating passengers holding reservations, standby passengers, and their luggage.
Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

Reservations agent vs station agent skills

Common reservations agent skills

Reservations, 51%
Customer Service, 7%
Booking, 6%
Data Entry, 3%
Front Desk, 3%
Telephone Calls, 3%

Common station agent skills

Loaders, 16%
Reservations, 15%
Cushions, 11%
Ground Operations, 8%
Eagle, 7%
Belt Loaders, 6%