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The differences between reservations agents and ticket agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a reservations agent has an average salary of $31,591, which is higher than the $28,940 average annual salary of a ticket agent.
The top three skills for a reservations agent include reservations, customer service and booking. The most important skills for a ticket agent are reservations, cash handling, and ticket sales.
| Reservations Agent | Ticket Agent | |
| Yearly salary | $31,591 | $28,940 |
| Hourly rate | $15.19 | $13.91 |
| Growth rate | - | - |
| Number of jobs | 198,023 | 28,958 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 35% |
| Average age | 45 | 45 |
| Years of experience | - | - |
Reservation agents, also known as travel clerks, are responsible for helping clients plan and book their reservations. They are often employed by hotels, resorts, airlines, car rentals, and travel agencies. A reservation agent may help clients online, over the phone, or in person. The agent's duties include making reservations, answering customers' questions, and selling additional products and services. Also, the agent processes payments and sends receipts and confirmation of the booking to clients. Individuals who aspire to this job must have excellent customer service and communication skills.
Ticket agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Their day-to-day duties typically include selling tickets in terminals, planning routes using computers and manuals, and calculating ticket costs. In addition, they are responsible for answering customer inquiries and determining seating availability. Other duties may include directing passengers to assigned places for boarding, announcing arrivals and departures, and checking the baggage of passengers.
Reservations agents and ticket agents have different pay scales, as shown below.
| Reservations Agent | Ticket Agent | |
| Average salary | $31,591 | $28,940 |
| Salary range | Between $25,000 And $38,000 | Between $21,000 And $39,000 |
| Highest paying City | Urban Honolulu, HI | Saint Paul, MN |
| Highest paying state | Hawaii | Minnesota |
| Best paying company | HEI Hotels & Resorts | AEG |
| Best paying industry | Hospitality | Hospitality |
There are a few differences between a reservations agent and a ticket agent in terms of educational background:
| Reservations Agent | Ticket Agent | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between reservations agents' and ticket agents' demographics:
| Reservations Agent | Ticket Agent | |
| Average age | 45 | 45 |
| Gender ratio | Male, 23.0% Female, 77.0% | Male, 32.2% Female, 67.8% |
| Race ratio | Black or African American, 7.4% Unknown, 5.9% Hispanic or Latino, 23.1% Asian, 6.4% White, 56.0% American Indian and Alaska Native, 1.1% | Black or African American, 7.9% Unknown, 6.0% Hispanic or Latino, 24.2% Asian, 6.9% White, 53.8% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 12% | 12% |