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Head of Customer Success and Support
Onramp Technology, Inc. 2.8
Sales associate and customer service job in Boston, MA
About OnRamp
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online.
The Role
As Head of Customer Success and Support at OnRamp, you will own all post‑salescustomer facing teams: Onboarding, Customer Success, Support, and Customer Education.
You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals.
Responsibilities
Lead all aspects of our customer‑facing post sales strategy, operations, and process development
Own target attainment for NRR including both renewal and expansion quota.
Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development
Regularly engage and build executive level relationships with customers
Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan
Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics
Collaborate with Product and Engineering on customer escalation and ticket resolution process
Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development
Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements
Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement
Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management
Collaborate with Marketing to create and promote thought leadership content
Qualifications and Experience
Experience as a CSM in a B2B SaaS company
Experience building and leading a growing team
Experience with all post‑sales SaaS functions
Experience with SMB, Mid‑Market, and Enterprise customers
Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions.
Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus.
Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies
Strong process design skills
Exceptional executive level customer facing communication, issue resolution, and expansion sales skills
High comfort level with ambiguity and working on a small team in a fast moving environment.
Why OnRamp
Work directly with enterprise and mid‑market clients, including Fortune 15 companies
Join a high‑growth SaaS company backed by top‑tier investors
Be part of a collaborative, ownership‑driven culture
Highly competitive cash compensation, equity, and benefits
Boston‑based, 5 days a week in‑office
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know.
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$41k-50k yearly est. 3d ago
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Sr. Customer Service Representative
Henderson Roofing
Sales associate and customer service job in Cranston, RI
Henderson Roofing is seeking a CustomerService Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team.
Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT
Key Responsibilities:
Answer phone calls and address walk-ins providing exceptional customerservice.
Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities.
Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency.
Perform general administrative tasks, including correspondence management, document filing, and maintaining office records.
Assist with preparing quotes, proposals, and contracts for residential exterior projects.
Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements.
Qualifications:
3+ years demonstrated experience in a fast-paced customer-centric environment
Experience with Microsoft Office and CRM tools
Ability to successfully multi-task and dynamically manage priorities
Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required
Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience.
Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays
$24-26 hourly 1d ago
Retail Sales Associate Full Time
Petsmart 4.3
Sales associate and customer service job in Portsmouth, NH
PetSmart does Anything for Pets - JOIN OUR TEAM!
Retail SalesAssociate Full Time
About Life at PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
Benefits that benefit you
Paid Weekly
Health & Wellness Benefits*
401k Plan with company match
Paid Time off for full-time associatesAssociate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary
PetSmart's Pet Associate (Retail SalesAssociate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
Greets pet parents and answers their questions throughout the store.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience.
Responsible for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).
Maintains total store cleanliness standards.
Supports the store with weekly price changes and monthly promotional pricing.
Stages and sorts new product to match sales floor planners.
Faces, fills, and recovers products to meet sales floor standards.
Recommends, informs, and sells merchandise, services and live pets.
Administers store owned pet medications as directed by veterinarian
Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned.
Participates in our culture of Belonging and Recognition.
Follows all Company Policies and Procedures.
Qualifications
Strong written and verbal communication skills.
Flexibility in schedule, able to work evenings, weekends, and holidays as needed
Ability to react under pressure and maintain composure.
Essential physical demands and work environment
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at *********************************
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law
*In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.
$26k-33k yearly est. 5d ago
Stakeholder Engagement Specialist
New England Board of Higher Education
Sales associate and customer service job in Boston, MA
New England Board of Higher Education (NEBHE) | Boston, MA
Position Title: Stakeholder Engagement Specialist, New England Prison Education Collaborative (NEPEC)
Reports To: Director of New England Prison Education Collaborative (NEPEC)
Salary Range: $70,000 - 80,000
GENERAL SUMMARY:
The New England Board of Higher Education (NEBHE) seeks a Stakeholder Engagement Specialist to support the activities of the New England Prison Education Collaborative (NEPEC). NEPEC is a five-year regional initiative led by NEBHE and funded by a grant from Ascendium Education Group. Through NEPEC, NEBHE seeks to accelerate, support, and collaborate to help actualize a future where every incarcerated person in New England has access to high-quality, workforce-aligned, equitable postsecondary opportunities with a diverse range of educational pathways. Since its launch in October 2024, NEPEC has operated on three distinct levels-the regional, state, and institutional levels - to catalyze progress.
Reporting to the Director of this initiative, the Stakeholder Engagement Specialist will collaborate with the Director to support successful agency, cross-sector planning work in four New England states over the next two years and co-lead relationship development and management with state legislators and state agency stakeholders to support these efforts as well as NEPEC's success more broadly.
NEBHE is a fair chance employer and strongly encourages individuals with lived experience in the criminal legal system to apply.
NEBHE BACKGROUND:
Established in 1955 by six visionary New England governors, NEBHE is a regional compact that works across New England to help leaders assess, develop, and implement education practices and policies of regional significance; promote regional cooperation that encourages efficient sharing of education resources; and strengthen the relationship between higher education and the regional economy. Based in downtown Boston, NEBHE is a nonpartisan, nonprofit organization.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Stakeholder Engagement
In collaboration with initiative Director, facilitate and coordinate NEPEC's cross-state agency, statewide strategic planning efforts in four New England states. This will include engaging a wide range of stakeholders, including, but not limited to, state agency employees, corrections commissioners, prison education administrators, state legislators, and people with lived experience of incarceration.
Plan and coordinate complex, large-scale, multistate projects and technical assistance efforts supporting prison education programs (PEP), often requiring complex political judgments, a high degree of responsiveness to constituents, and a mature sense of organization priorities and concerns.
Oversee the planning, promotion, and execution of related meetings and stakeholder convenings including webinars, conferences, state house briefings, and other events. Support the Director in the facilitation of NEPEC Regional Advisory Council meetings. These activities could include development of invitations, promotional materials managing logistics, as well as executing on follow-up items.
Field outreach requests and conduct virtual exploratory calls, directing stakeholders to the relevant NEPEC team member(s) for further conversation as needed.
Represent NEBHE and NEPEC at relevant events throughout New England and nationally. Occasional overnight travel within and beyond New England is required.
Project Support
Contribute to the completion of grant reporting requirements, including grant narratives required for mid-term and final reports to funder(s).
Support the development of resources, such as agendas, briefs, and presentations, for use in key stakeholder engagements, including state strategic planning meetings.
In collaboration with the NEBHE Director of Communications and Marketing and the NEPEC team, support the development of a regular communications strategy to the networks of varied collaborators and stakeholders to support system-level change, effective collaboration, engagement and awareness of NEPEC-related information and activities.
Supervisory Responsibility
The position may involve supervision of one or more interns and/or coordination with one or more consultants in the event that such are engaged to support NEPEC state strategic planning work.
QUALIFICATIONS & SKILLS:
Required
A bachelor's degree in education, social justice, public policy, or related fields.
3+ years of relevant, progressive work experience in higher education, prison education, state policy, or similar fields.
Substantial knowledge of state corrections, legislatures, and/or intergovernmental policy processes.
Preference will be given to applicants with knowledge of all three.
Advanced proficiency in Office 365 and collaboration tools such as Teams or similar platforms.
Experience navigating the sensitivities/complexities involved in communicating about higher education in prison to a wide variety of stakeholders, including people who have been directly impacted.
Applicants who have experience navigating such complexities with other sensitive topics are also welcome to apply.
Experience navigating collaborative work and building consensus among people with differing viewpoints and priorities.
Commitment to equity, inclusion, and sensitivity in communications with diverse populations.
Strongly Preferred
Strategic planning experience, e.g., developing unit initiatives for complex stakeholder groups and planning complex projects from start to finish.
Experience working on multi-year grant-funded projects.
Expertise in higher education in prison and federal regulations related to the restoration of Pell Grants.
Expertise related to the issues and challenges that impact the success of prison education programs.
We welcome applicants with lived experience in the criminal legal system to apply.
BENEFITS
Medical, dental, and vision insurance
Life and disability insurance
Paid holidays and vacation
Retirement plan
Flexible hybrid work environment (with three required in-office days per week)
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
More than half of the time (3 days per week) spent in a normal office setting, not subject to extremes in temperature, noise, odors, etc.
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
CONTACT
Interested applicants should submit a single PDF file that includes both a cover letter and resume or CV on LinkedIn or via an email to ******************** using the subject line “Stakeholder Engagement Specialist, New England Prison Education Collaborative.”
Don't meet every requirement? Research shows that some individuals, particularly women and people from historically excluded groups, are less likely to apply for jobs unless they meet every qualification. We are committed to building a diverse, inclusive, and equitable workplace, so if you're passionate about this role but your experience doesn't align perfectly with the job description, we encourage you to apply.
$70k-80k yearly 1d ago
Inbound Insurance Sales Pro - Flexible Schedule, Commission
Legacy Harbor Advisors
Sales associate and customer service job in Boston, MA
A leading financial services firm in Boston is looking for dedicated sales representatives to engage clients interested in insurance products. The role offers a flexible work schedule, rigorous training, and an in-house lead generation system, eliminating cold calling. Agents will interact with clients, provide tailored quotes in virtual meetings, and can expect commissions paid within 72 hours. Ideal candidates will be dedicated, coachable, and demonstrate high integrity, with opportunities for global incentive trips.
#J-18808-Ljbffr
Sales associate and customer service job in Boston, MA
A leading financial institution is seeking a Senior Client Associate in Boston to provide dedicated support to Financial Advisors and clients. The role requires a Bachelor's degree and the ability to handle client onboarding, and interactions while delivering excellent service. Preferred skills include effective communication and proficiency in Microsoft Office tools. Competitive compensation and benefits are included, with a focus on diversity and inclusion in the workplace.
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$69k-103k yearly est. 4d ago
Sales Associate
Tilly's 4.2
Sales associate and customer service job in Natick, MA
Duration Regular Position - Part Time
# of Openings 2
Apply Now
As a SalesAssociate, you will be responsible for delivering the Tillys Experience to our Customers. Are you a "people person" who has a talent for making friends with perfect strangers? Do you have a love for shopping and the Tillys lifestyle? Are you ready to combine those traits to create a unique and engaging Customer Experience in a sales-focused environment? Then we want to hear from you!
Part-Time Employees:
401k: We offer a 401k plan as your financial security is our priority.
Employee Discounts: Shop to your heart's content with exclusive discounts in-store. Enjoy the latest fashion and gear without breaking the bank.
Discounts Galore: Have fun without breaking the bank. Our discount programs offer discounts on various attractions, travel, and events - opening a world of adventures for you.
Sick Time/Overtime: Employees will earn sick and overtime as applicable.
Hourly Salary Range: $15.00 - $15.50
Offer placement within this range is dependent on a variety of factors, including prior relevant experience, skill set, store volume and location.
Back Apply Now
$15-15.5 hourly 2d ago
Senior Customer Service Representative
The Hope Group, A Sunsource Company
Sales associate and customer service job in Northborough, MA
Are you looking for a meaningful career opportunity with an organization that values your goals, efforts, and dedication? We'd love for you to join our team at The Hope Group! The Hope Group, a SunSource company, offers access to a wide variety of career opportunities and strives to recognize and reward our associates for their hard work and commitment. If you have a desire to learn in a dynamic team environment that champions personal growth and development, we want to hear from you!
We are currently seeking a Sr. CustomerService Representative in Northborough, MA.
The Sr. CustomerService Representative performs a variety of customerservicing, order editing, pricing, writing, data entry, and other similar duties pertaining to Hope Group products. This position requires extensive specialized knowledge of product application characteristics.
What You'll Do:
Receive and review inquiries and orders to ensure correct identification of parts or units required
Price products following established practices from available records or in conjunction with supervisor and refer to factory for identification of products or units provided by the factory
Specialize in one or more product areas and assist customers with product selection
Enter orders or inquiries into computer terminal including all pertinent data, obtain negotiated pricing, delivery, or other details from available sources and finalize order with customer, and maintain computer pricing as needed
Collaborate with supervisor on complex or major order situations to prepare pricing/quotations and check, edit, write, and process customer orders against quotations
Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, and supply information, initiate action, and resolve within established practices (refer policy matters to supervisor)
Source non-stock items with suppliers based on negotiated price/delivery, initiate purchase of required items, maintain collection of current vendor catalogs, and connect with vendors to acquire technical information
Assist in training inside account managers on job performance involving new or unusual situations
Why You'll Love Working for Us:
Medical, dental, vision, and life insurance
Short & long term disability
401(k) with company match
PTO and paid holidays
Tuition Reimbursement
Employee Assistance Plan
What We Need from You:
2 years of experience in customerservice within a manufacturing/distribution environment or 3 years of auto parts sales experience
Microsoft Office Suite intermediate skills
2-year fluid power associates degree and certification desired, but not required
Fluid power experience is a plus
Organized and able to coordinate with functional groups
Strong communication skills
We are an Equal Employment Opportunity Employer M/F/V/D
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
WE PARTICIPATE IN E-VERIFY PROGRAM
********************
$36k-44k yearly est. 1d ago
Customer Service and Logistics Specialist
New England Wire Products 4.1
Sales associate and customer service job in Leominster, MA
CustomerService Representative (Early-Career / 2+ Years Experience)
New England Wire Products | In-Person | Full-Time
New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service.
We are seeking a CustomerService Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment.
Role Overview
As a CustomerService Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions.
This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment.
Key Responsibilities
Customer & Order Management
Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination
Provide accurate and timely updates on order status, lead times, and product availability
Serve as a primary point of contact for assigned customer accounts
Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach
Customer Communication & Relationship Building
Deliver professional, consistent communication via phone and email
Build familiarity with customer preferences, product usage, and ordering patterns
Proactively follow up to confirm accuracy, satisfaction, and on-time delivery
Escalate complex or time-sensitive issues appropriately while maintaining customer confidence
Cross-Functional Collaboration
Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities
Communicate clearly across departments to support scheduling, prioritization, and problem-solving
Participate in process improvement discussions related to order flow, customer communication, and efficiency
Systems, Documentation & Accuracy
Maintain accurate records in internal systems related to orders, customer communication, and changes
Ensure high attention to detail across pricing, quantities, shipping details, and documentation
Follow established processes while identifying opportunities for improvement
Qualifications
Bachelor's degree required (business, communications, supply chain, or related field preferred)
1-3 years of experience in customerservice, account coordination, order management, or a related role
Experience working in manufacturing, distribution, or B2B environments preferred
Strong written and verbal communication skills with a professional demeanor
Highly organized with the ability to manage multiple priorities and deadlines
Comfortable using Microsoft Office and learning ERP or order management systems
Proactive, dependable, and team-oriented with strong follow-through
Why Join New England Wire Products?
Opportunity to take ownership and grow within a stable, family-owned manufacturing company
Hands-on exposure to sales, operations, and production processes
Collaborative, low-ego team environment with long-term employee tenure
Clear path for increased responsibility and career development
Job Details & Benefits
Job Type: Full-time
Work Location: In person
Benefits Include:
401(k) with company match
Health insurance
Dental insurance
Paid time off
$33k-42k yearly est. 2d ago
Customer Service Administrator
Talent Groups 4.2
Sales associate and customer service job in Boston, MA
Required Skills & Competencies
Strong organizational, time management, and coordination skills.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
Strong attention to detail with a high level of accuracy and professionalism.
Effective problem-solving and customerservice skills.
Ability to collaborate with internal teams and external regulatory agencies.
Bachelor's degree preferred.
1-3 years of experience in an administrative, coordination, or customerservice role.
An Associate's degree or High School Diploma/GED with equivalent relevant experience may be considered in lieu of a bachelor's degree.
Experience working with regulatory or compliance-focused organizations is preferred but not required.
$32k-41k yearly est. 2d ago
Customer Service Sales Representative
Pride Health 4.3
Sales associate and customer service job in Worcester, MA
CustomerService Representative
This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state.
Duration: 13 weeks
Shift: Days (8:30 AM-5:00 PM)
Job Summary:
Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.
Responsibilities:
-Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
-Confirms and verifies patient demographic and insurance information.
-May collect co-payments from patients upon arrival.
-Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
-Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
-Receives and directs phone calls.
-Connects the patient's call to the provider or responds to the patient and takes messages as directed.
-Schedules urgent care appointments as needed and directed by clinicians.
-Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
-Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
-Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.
-Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed.
-Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
-Complies with referral management regulations.
-Verifies eligibility for procedures or tests from various health care institutions.
-Follows up to correct discrepancies.
-May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.
-Preps the patient's information for clinicians for scheduled patient visits as needed.
-Scrubs Patient Encounter information and submits electronically.
-Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management.
-Maintains accurate and timely records, logs, charges, files, and other related information as required.
-Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.
-May prepare special reports or spreadsheets for clinicians as requested.
-Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
-Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.
-Composes, or selects standard form letters for clinician's response to routine inquiries and procedures, such as back-to-school authorizations.
Job Requirements:
Education Preferred: High School Diploma or equivalent required.
$33k-39k yearly est. 1d ago
CSR Planner
Integration International Inc. 4.1
Sales associate and customer service job in Foxborough, MA
Job Details:
Job Title: CSR Planner
Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience
Schedule: 1st Shift | 7:30 AM - 4:00 PM
Duration: 1-Year Contract with Potential for Permanent Conversion
About the Role:
We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across CustomerService, Planning, and Purchasing.
You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities.
Key Responsibilities:
Enter and manage customer orders, interpret requests, and assign work to appropriate team members.
Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service.
Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner.
Perform order processing, error correction, and maintenance for order-based and proposal-based requests.
Coordinate product selection, order placement, delivery schedules, and expediting with customers.
Proactively resolve customer issues to strengthen relationships and drive positive feedback.
Provide product information, including limited technical details when required.
Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals.
Qualifications:
No degree required.
Strong verbal and written communication skills.
Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment.
Proven ability to build and maintain effective working relationships with internal and external partners.
Strong mediation, negotiation, and facilitation skills.
Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access).
Experience using Salesforce is preferred.
SAP experience is a plus.
Why Consider This Role?
Engineering-focused manufacturing environment.
Collaborative and diverse team culture.
Opportunity to grow skills and advance within the organization.
Potential for permanent conversion.
If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.
$25-27 hourly 1d ago
Customer Service Representative - Training Provided
Plymouth Rock Assurance 4.7
Sales associate and customer service job in Boston, MA
As a CustomerServiceAssociate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customerservice and problem-solving skills.
What is exciting about this role and Plymouth Rock?
This is a salary-based position that comes with full benefits, and promotional opportunities.
No prior insurance experience is required, as you will receive extensive, fully paid training and support.
Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference.
We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.
Essential Functions & Responsibilities
Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat.
Making sure every customer interaction results in a great customer experience.
Develop and maintain strong knowledge of our revolutionary insurance product.
Accurately enter and update policy information into the various processing systems.
Build enduring relationships with agents, customers and team members.
Be willing to learn something new every day and apply it to future customer interactions.
Qualifications and Education
Excellent oral and written communications skills
Bachelor's or Associate Degree preferred (or working towards a degree)
Ability to multitask and adapt to changes quickly
Capability to identify and address customer's needs to ensure an outstanding experience on every interaction
Capacity to work in a fast pace supporting the rapid growth of our customer base
Be a self-motivated individual to meet & exceed goals
Proficient in the use of Microsoft Office
Minimum of 1 year overall work experience preferred
Perks and Benefits
4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits
Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
$45k-50.5k yearly 4d ago
Disease State Life Sciences Sales Specialist (Northeast)
Cedent Consulting Inc.
Sales associate and customer service job in Boston, MA
A leading consulting firm is seeking a Technical Sales Specialist for their disease state business unit in Boston. The role involves direct selling activities, developing client relationships, and meeting annual revenue targets. Ideal candidates should have a degree in life sciences, significant business development experience, and a proven sales track record. The role offers competitive compensation in the hourly range of $40-$60 and includes benefits such as health, dental, and vision insurance.
#J-18808-Ljbffr
$40-60 hourly 13h ago
Customer Service Representative
Renovation Brands 4.0
Sales associate and customer service job in Leominster, MA
Reggio Registers @ Renovation Brands
As a CustomerService Representative at Reggio Registers, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for our valued clients, addressing their inquiries, resolving issues, and providing detailed information about our products and services.
Your dedication to customer satisfaction and your ability to communicate effectively will contribute to the continued success and reputation of Reggio Registers. Join our team and help us maintain our commitment to excellence and innovation in customer care.
Reggio Register is a premium brand celebrated for its world-class customerservice. We're looking for someone who truly enjoys connecting with people and helping them get exactly what they need. In this fast-paced role, you'll manage 30+ calls a day, bringing a positive, solution-focused attitude to every interaction. If you thrive in a busy environment and love turning customer questions into exceptional experiences, this is the role for you!
Location: On-site - Leominster, MA
Reports to: CustomerService Manager
Base Salary: $20.00 per hour
Schedule: Monday - Friday, 8:30am - 5:00pm
What You'll Do:
Phone Calls (Inbound/Outbound):
Answer inbound customer inquiries and make outbound follow-up calls.
Provide exceptional customerservice and promptly resolve any issues.
Document and maintain accurate records of customer interactions.
Order Processing:
Accurately process customer orders using the company's order management system.
Track and monitor order status, updating customers on their order progress.
Collaborate with the warehouse and logistics teams to ensure timely order fulfillment and delivery.
Inside CustomerService (with Our Vendors):
Act as the primary contact for our vendors, addressing their inquiries and resolving issues related to orders, payments, and deliveries.
Build and maintain strong relationships with vendors to ensure smooth operations and mutual satisfaction.
Email Correspondence:
Manage and respond to customer and vendor emails promptly and professionally.
Draft clear and concise email communications.
Follow up on email interactions to ensure all issues are resolved satisfactorily.
Trade Customer Liaison:
Serve as the primary contact for trade customers, ensuring their specific needs are met.
Address trade customer inquiries and provide support related to orders, product information, and account management.
Foster strong relationships with trade customers to promote loyalty and repeat business.
What We're Looking For:
2+ years of comparable customerservice experience.
Strong Communication Skills: Excellent verbal and written communication skills to interact with customers and team members clearly and professionally.
Problem-Solving Abilities: Strong analytical skills to identify issues, develop solutions, and implement effective customerservice strategies.
Customer-Centric Mindset: Deep commitment to providing exceptional customerservice and enhancing the overall customer experience.
Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
Technical Proficiency: Familiarity with customerservice software, CRM systems, and basic IT skills to streamline operations and improve service efficiency.
Adaptability and Resilience: Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism.
Candidate Experience:
Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.
Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.
Artificial Intelligence (AI) Usage:
We recognize that AI tools can be helpful in preparing for the job search process. To ensure a fair and transparent evaluation, we ask that candidates represent their own work and responses throughout our hiring process. While candidates may use AI tools for preparation, all assessments and interviews must reflect their own experience and capabilities.
About Renovation Brands:
Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.
Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.
Commitment to Diversity:
At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture.
As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally.
Our Benefits:
At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including:
Competitive Base Salary in line with market expectations
Medical, Dental, and Vision plans
401(k) Safe Harbor Plan with 4% employer match dollar for dollar
Paid vacation allocated by position, and numerous paid holidays
Paid Parental Leave
Paid Sick Days (based on applicable state laws)
Employee Discount program across all brands at a price of 10%-20% above cost
Voluntary Life Insurance & Disability Insurance
Voluntary Accident & Critical Illness Insurance
Employee Referral Program w/Monetary Bonus
Discounts through LifeMart
Our Mission:
Empowering our customers to bring their visions to life.
Our Culture & Values:
Our employees are our most precious resource. We want to create an environment where people build on each other's ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents.
Our foundation is supported by five (5) core values that serve as pillars of our culture:
Empower the Customer - This is about their vision, not ours.
Think big. Move fast - We sprint when others stroll.
We're a team first - Period.
Fearlessly Transparent - Robust debate, wholehearted respect, and commitment required.
Do'ers Not Dreamers - We get more done with a match than other companies do with a blowtorch.
Our Brands:
American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter
Visit ************************* & on LinkedIn @ Renovation Brands - LinkedIn
$20 hourly 3d ago
Customer Service Representative (Insurance)
Talentburst, An Inc. 5000 Company 4.0
Sales associate and customer service job in Worcester, MA
Role : Service Representative - CL CustomerService Center
Duration : 6 Months+
Mode: Hybrid (3 days per week onsite)
Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment
We are actively hiring multiple Service Representatives to join their Commercial Lines CustomerService Center team on a temp to hire basis, located at their corporate office in Worcester, MA.
We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance)
Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training)
Position Overview/Summary:
As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items.
Responsibilities/Essential Functions:
Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.
This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests.
Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.
Provide timely, quality service to Agents, commercial policy holders, and vendors.
May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests .
Completes certificate of insurance and ID card requests within service level expectations.
After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus.
In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc.
All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly.
Key Measures of Success:
Service
Quality
Productivity
Education and Experience:
College degree preferred but not required.
Typically have 2 or more years of related experience in the areas of CustomerService. Preferred working knowledge of Commercial Rating and Agency CustomerService.
Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.
Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience.
Demonstrated professional telephone etiquette.
Demonstrated ability to work well within a team environment .
#TB_EN
$36k-42k yearly est. 1d ago
Sales Specialist
Affirmed Medical Services
Sales associate and customer service job in Boston, MA
Sales Specialist - Base Pay + Commission
Affirmed Medical Services Corporation
Full-Time | Outside Sales | Field-Based | Compensation: Potential to earn up to $100k annually
About Us
For more than 30 years, Affirmed Medical Services Corporation has been a trusted nationwide provider of first aid and safety products, emergency equipment, and workplace compliance solutions. We deliver unbeatable pricing, no long-term contracts, and an exceptional customerservice experience. Our clients include manufacturing facilities, hospitals, construction companies, schools, restaurants, and other commercial environments.
As we continue to expand, we are searching for a driven Sales Specialist to grow new business within an assigned territory.
About the Role
This is an outside sales position focused exclusively on new business development and territory growth. You will meet with decision-makers on-site, evaluate first aid and safety needs, and present tailored solutions that improve workplace readiness and compliance. This role is ideal for a highly motivated professional who thrives in a performance-driven environment.
What You'll Do
Identify and pursue new business opportunities within an assigned territory
Conduct in-person sales presentations and product demonstrations
Build and maintain strong relationships with decision-makers across various industries
Recommend tailored first aid, AED, eyewash, PPE, and safety compliance solutions
Manage your pipeline, activity levels, and revenue goals to consistently drive growth
Maintain strong product knowledge across all Affirmed Medical offerings
What We Offer
Uncapped commission, bonuses, and performance incentives
First-year expected earnings: $65,000-$100,000+
(Top performers exceed $100,000 annually)
Comprehensive sales and product training
Mileage reimbursement for all business travel
All sales tools, equipment, and marketing materials provided
Collaborative, growth-focused environment with clear advancement opportunities
A stable company with a 30+ year reputation for honesty, reliability, and industry leadership
What We're Looking For
Valid driver's license and clean driving record
High School Diploma/GED required; Bachelor's degree preferred
Strong communication, negotiation, and relationship-building skills
Highly motivated self-starter with excellent time management
Prior outside sales, route sales, industrial sales, or medical/safety supply experience is a strong plus
Ability to work independently in a field-based environment and meet weekly activity goals
Job Type
Full-Time | Outside Sales | Territory-Based | Monday-Friday
EEO Statement
Affirmed Medical Services Corporation is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. All employment decisions are based on qualifications, merit, and business needs.
$65k-100k yearly 1d ago
Service Representative - Commercial Lines
Tower Legal Solutions 3.6
Sales associate and customer service job in Worcester, MA
Hybrid Opportunity!
Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week.
In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks.
Key Responsibilities:
Respond to customer requests via phone and email.
Handle certificate of insurance and ID card requests within service level expectations.
Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction.
Support additional tasks such as collections, returned mail, and voice email inquiries.
Maintain adherence to structured scheduling and meet productivity and quality goals.
Qualifications:
College degree preferred but not required.
2+ years of customerservice experience; commercial insurance knowledge is a plus.
Strong communication skills and professional telephone etiquette.
Ability to work in a fast-paced, team-oriented environment.
Schedule:
Training: Monday-Friday, 8:30 AM-5:00 PM (first 2-4 weeks)
Post-training: Monday-Friday, 9:30 AM-6:00 PM or 10:30 AM-7:00 PM (3 days onsite, 2 days remote)
$41k-69k yearly est. 4d ago
Sales Associate III
Tapestry, Inc. 4.7
Sales associate and customer service job in Kittery, ME
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
SalesAssociate Job Description
The SalesAssociate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
SALES FLOOR:
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach's Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
Sensitive to customers' needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer.
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach's tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
OPERATIONS:
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
Supports cash-wrap when needed to process purchases, returns, and exchanges.
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.
Competencies required:
Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements
Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Req ID: 121125
$29k-36k yearly est. 2d ago
Sales Specialist - Construction
Black & Decker (U.S 4.3
Sales associate and customer service job in Norwood, MA
Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch teamof nearly 60,000 professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER
What You'll Do
As a Trades Specialist, you'll be part of our Commercial Construction field sales team as a field-based employee in your assigned territory of Boston, MA. You'll get to:
Achieve top-line sales targets based on division and local market goals & objectives through selling DEWALT PTE, HTAS, STANLEY, LENOX, IRWIN, BOSTITCH, PORTERCABLE brands to our end-user customer base
Establish, develop, and maintain key relationships with end-user partners through product and services solutions as well as management of CORE and other SBD user contracts and programs for user responsibilities
Teach and mentor your local market team on the process of End User development: who to contact (trade associations, safety personnel, engineers, quality managers, general managers, line supervisors, chief mechanics, purchasing, etc.), how they execute the purchasing process (central and facility), and how to align their efforts with the local market teams, product managers, local distributors, and service centers
Partner with Channel Marketing to implement and coordinate marketing initiatives
Maintain and use SalesForce.com as a CRM and Planning tool. Communicate successes and failures in a timely fashion to develop a more streamlined process and future for success with key accounts and opportunities
Who You Are
You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:
Bachelor's degree in Business Management, Marketing, or related fields preferred. Relevant construction field experience could be a substitute for higher education
3+ years of experience in Sales or Marketing for Construction Supplies with a proven track record delivering results and experience selling to high-level executives, C-Suite, and jobsite directors preferred
Strong interpersonal, negotiation, problem-solving, verbal and written communication, organization, and multitasking skills
Ability to meld empathy with determination to achieve outstanding results
Valid Driver's License and physical ability to travel up to 50% within territory assignment
Proficient in Microsoft applications; Excel, PowerPoint, Word, Outlook
What You'll Receive
You'll receive a competitive salary and a great benefits plan:
Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
How You'll Feel
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!
#LI-AL1
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.
We Don't Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Benefits & Perks
You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
What You'll Also Get
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website, please contact us at (860) ###-#### or at ...@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
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$41k-70k yearly est. 3d ago
Learn more about sales associate and customer service jobs
How much does a sales associate and customer service earn in Chelsea, MA?
The average sales associate and customer service in Chelsea, MA earns between $24,000 and $40,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.
Average sales associate and customer service salary in Chelsea, MA
$31,000
What are the biggest employers of Sales Associate And Customer Services in Chelsea, MA?
The biggest employers of Sales Associate And Customer Services in Chelsea, MA are: