Customer Success Specialist
Sales associate and customer service job in Lewisville, TX
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.
Core Accountabilities and Responsibilities
5-star Concierge Service
Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
Strong problem-solving, communication, and relationship management skills.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred.
5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
Familiarity with building successful rapport and loyalty with clients.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
There is minimal anticipated travel required for this position.
Annual and Semi-Annual Company Conferences, usually in the DFW area
This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
Customer Service Representative (Fresher,Graduate)
Sales associate and customer service job in Dallas, TX
Job Title: Customer Service Representative
Job Type: Full-Time
Experience Level: Entry to Mid-Level
We are looking for a Customer Service Representative to join our team in Dallas, TX. The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, we'd love to hear from you!
Key Responsibilities:
Handle incoming customer calls, emails, and chats in a professional and courteous manner.
Resolve customer issues efficiently while ensuring customer satisfaction.
Provide product/service information and assist with order placement, billing, returns, and technical support.
Document all customer interactions in the CRM system accurately.
Escalate complex issues to the appropriate departments when necessary.
Maintain knowledge of company products, services, policies, and procedures.
Meet or exceed performance metrics related to response time, quality, and customer satisfaction.
Requirements:
Bachelor's degree is must.
1-3 years of customer service or call center experience.
Excellent verbal and written communication skills.
Proficiency in using computers, CRM systems, and basic MS Office tools.
Ability to multitask, prioritize, and manage time effectively.
Positive attitude, patience, and a strong work ethic.
Senior Sales Associate
Sales associate and customer service job in Dallas, TX
LONG COVE | CEDAR CREEK LAKE
Long Cove is a private, luxury lakefront community on Cedar Creek Lake, designed as a refined escape from the city, where architecture, nature, family life, and recreation converge. Just over an hour from Dallas, Long Cove offers a thoughtfully curated lifestyle rooted in connection, adventure, and enduring value. With custom homes, developer-built residences, world-class amenities, and a growing golf culture, Long Cove represents one of the most distinctive second-home communities in Texas.
ROLE OVERVIEW
The Senior Sales Associate serves as the primary revenue driver within the sales infrastructure, responsible for managing high-intent buyers, complex transactions, and elevated product offerings across developer-built homes, custom homesites, and select resales.
This role requires a licensed, highly experienced real estate professional with strong closing instincts, refined buyer management capabilities, and the ability to operate with both autonomy and precision inside a structured sales organization.
The Senior Sales Associate operates at the front line of buyer engagement-serving as a brand ambassador, trusted advisor, and transactional leader. Working in direct collaboration with the Director of Residential Sales, this role helps set the tone for execution, professionalism, and sales excellence across the entire team.
CORE RESPONSIBILITIES
Buyer Engagement & Sales Execution
Lead qualified buyers through the full sales journey and hand off to team members as necessary-from initial engagement through negotiations, contract execution, and escrow management.
Manage high-value, custom, and complex buyer scenarios requiring detailed design selections, advanced negotiations, and relationship management.
Deliver elevated, consultative sales presentations that align with Long Cove's lifestyle narrative, community positioning, and product diversity.
Serve as the primary point of contact for assigned buyers, ensuring consistent communication, trust, and transaction confidence.
Lead Management & Conversion
Actively manage and convert high-intent inbound and outbound leads assigned by the Director of Residential Sales.
Execute proactive outreach to database prospects, broker relationships, repeat buyers, homeowner referrals, and marketing pipelines.
Maintain disciplined communication of all buyer activity, notes, and follow-up requirements with the Marketing and Sales Operations Coordinator to ensure CRM accuracy and reporting integrity.
Support the Director of Residential Sales in pipeline forecasting, deal strategy, and absorption pacing.
Transaction Management & Deal Oversight
Coordinate closely with the Director of Residential Sales and Sales Operations team to ensure smooth contract execution and escrow management.
Review offer terms with buyers, support offer preparation, and assist in navigating negotiation strategies.
Maintain buyer engagement throughout escrow to support retention, milestone tracking, and timely closings.
Team Leadership & Culture
Serve as a performance role model for Sales Associates and Junior Sales Associates through professional conduct, discipline, and closing execution.
Provide peer support, informal mentoring, and real-time deal feedback to all sales team members.
Participate actively in weekly sales meetings, strategy sessions, and training initiatives.
On-Site Representation & Events
Represent Long Cove during on- and off-site sales activations, private buyer appointments, broker previews, community events, and special marketing initiatives.
Support event-driven conversion efforts through follow-up strategies, buyer qualification, and pipeline conversion.
REQUIRED PROFILE & QUALIFICATIONS
Active Texas real estate license required.
Minimum 5+ years of residential sales experience, preferably within new development, luxury residential, or destination-style communities.
Demonstrated track record of consistent closings, high conversion performance, and strong buyer retention.
Advanced communication, negotiation, and relationship-building capabilities.
High level of professionalism, emotional intelligence, and personal accountability.
Strong CRM discipline, reporting accuracy, and organizational skills.
Ability to operate independently while fully integrating into a team-based sales environment.
Adaptable, resilient, and motivated by performance-driven outcomes.
Sales Associate
Sales associate and customer service job in Dallas, TX
About the job
Actuvi is a digital health platform that utilizes AI and automated tools to transform providers from reactive care into preventative and value-based healthcare, making it convenient and easy for both patients and health professionals.
Role Description
This is a full-time, in-office role for a Sales Associate at Actuvi. The Sales Associate will be a key member of our national sales team, responsible for driving revenue growth by identifying new business opportunities, nurturing client relationships, and achieving sales goals. Reporting to the VP of Sales, you will be a key player in driving our growth by forging new client relationships and executing the company's sales strategy. This role is based in our Dallas, TX office.
What You'll Do
Drive the full sales cycle from prospecting and lead generation to negotiation and closing deals.
Become an expert on the Actuvi platform, conducting compelling product demonstrations for potential clients (physician groups, clinics, health systems).
Build and maintain a robust sales pipeline in our CRM, ensuring all activities are tracked accurately.
Collaborate closely with the VP of Sales to refine sales strategies, messaging, and tactics based on market feedback.
Consistently meet and exceed monthly and quarterly sales targets.
What You'll Bring (Qualifications)
A self-starter mentality with a high-achieving personality.
3+ years of experience in a sales or business development role, with a proven history of exceeding targets.
Exceptional communication and interpersonal skills, with a natural ability to build rapport and trust.
A high-energy, self-motivated, and resilient attitude-you are driven by results and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Experience using a CRM to manage your pipeline.
Sales Associate
Sales associate and customer service job in Sulphur Springs, TX
The hourly range for this position is $12.00 to $12.75. This position is also eligible for incentive pay based on performance.
Sales Associate
Sales Associates keep people smiling at Aaron's.
On our team, you'll be a positive, energetic force on the floor, driving sales by engaging directly with customers and helping them find just what they need. You'll also work with customer files and contracts. At times, you'll help clean, organize, and even move merchandise. All of that can be physically demanding, but we'll make sure you have the training and tools to do that part of the job safely. If you're ready to connect with customers and work on a great team, start your bright future at Aaron's.
Your career starts here
With Aaron's, being a Sales Associate can be the first step on a great career journey. Here's one possible path with us:
Sales Associate > Customer Accounts Advisor > Sales Manager > Customer Accounts Manager > General Manager
The Details
What you need:
Solid communication skills
Desire to help customers
What you'll do:
Assist with cleaning, organizing, and moving merchandise
Help customers find what they need
Handle clerical duties like customer files and contracts
Maintain a positive sales floor environment
Additional requirements:
Able to perform a physical job including lifting 50 lbs. without help and 300 lbs. with a dolly (don't worry, we'll train you and give you the tools to do it safely)
Age: 18 or older
High school diploma or equivalent preferred
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Part Time WLA Sales Associate/ Cashier
Sales associate and customer service job in Princeton, TX
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Customer Service:
Provide a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Formal retail experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
12.00
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
Principal Customer Success Executive
Sales associate and customer service job in Addison, TX
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
+ You will Identify areas of risk and takes steps to prevent customer or revenue churn
+ You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
+ As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.
+ You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
+ Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment.
+ PMP preferred, project management experience required.
+ A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
+ Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
+ IT Strategy and Planning
+ IT Operations and Management
+ Human Resources
+ Security Operations
+ Customer Service Management
+ IT Processes
+ IT Governance
+ IT Portfolio, Program and Project Management
+ IT Project Delivery (SDLC)
+ Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
JV20
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Licensed P&C Insurance Customer Service Expert
Sales associate and customer service job in Southlake, TX
Job Description
Join a Top-Ranked Allstate Agency that is well established (20+ Years) and is GROWING!
Are you a P&C Licensed expert who is passionate about helping people and thrive in a fast-paced, high-performance environment? Join the Mark Jameson Allstate Agency, one of the largest and most award-winning Allstate agencies in Texas! We pride ourselves on exceptional service, a supportive culture, and strong career growth opportunities for our team members.
We're seeking experienced, P&C licensed Customer Service Representatives to join our outstanding service department. This is a fantastic opportunity for professionals with Allstate experience looking to take their careers to the next level.
As a CSR, you'll be the first point of contact for our clients, delivering world-class service and ensuring policyholders have the support they need whether its billing assistance, policy changes, or guiding them through claims.
If you're ready to grow your career, work with a supportive and driven team, and help protect what matters most to our clients -- apply today to become part of the Mark Jameson Allstate Agency!
**This is a full time In Office (not remote) opportunity for our Southlake, TX Agency location.**
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Answer phones and greet walk in clients with a polite and professional manner
Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
Assist the sales team to ensure a seamless and positive customer experience.
Have an upbeat, positive and enthusiastic attitude
Ask each customer for referrals and recommendations
Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!)
Maintain client relationships with follow up phone calls.
Schedule appointments for sales staff to meet prospective customers
Manage and maintain a positive office environment and perform any other office related tasks
Requirements
Currently have a valid Property & Casualty Insurance License *Required*
1+ Year CSR experience, in a similar customer facing, service environment
Be willing and able to travel to and work full time in our Southlake, TX Agency Location *Required*
Have a minimum 1 year P&C Industry Experience
Have a minimum 1 year Customer Service Experience *Required*
Previous P&C Industry experience highly preferred
Have a proven track record of dependability & reliability showing up to work as scheduled, on time.
Desire to want to help educate others on insurance how and why its important to have the proper coverage
Have an upbeat, positive and enthusiastic attitude.
Great self-starter with a sense of urgency.
Create relationships from a cold start and be able to handle customer rejection.
Have the ability to answer prospective client's questions efficiently and effectively.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Bilingual (Spanish/English) fluency preferred
Customer Service/Consumer Specialist
Sales associate and customer service job in Dallas, TX
Join LALA U.S. as a Customer Service/Consumer Specialist and play a key role in ensuring excellent service and support for our customers and internal teams. You'll process high-volume orders, manage product inquiries, and support quality systems-all while helping maintain LALA's commitment to food safety and customer satisfaction.
RESPONSIBILITIES / DUTIES:
* Accurately process customer orders via phone, email, web, and EDI
* Resolve customer and product inquiries efficiently and professionally
* Serve as the point of contact for consumer feedback, quality issues, and promotional requests
* Generate and maintain quality issue reports
* Partner with Quality, Risk, Sales, and Marketing teams to resolve concerns and share feedback
* Maintain documentation, shared drives, and corporate quality procedures
* Assist with audits, product evaluations, and training on customer care tools
* Support cross-functional projects and respond to ad-hoc requests
* Responsible for following up on any complaint received through the Claim Adjuster Services (CAS)
* Send complaint samples to external laboratory for analysis and/or identification
* Maintain the customer requirements and customer specifications system
WORK EXPERIENCE / KNOWLEDGE:
* 1-3 years of customer service experience, preferably in Consumer-Packaged Goods
* Strong communication and problem-solving skills
* Proficiency in Microsoft Office (Excel, Word, PowerPoint)
* Ability to manage multiple priorities in a fast-paced environment
* Comfort with phone, email, and social communication platforms
* Bilingual (English/Spanish) is a plus
FORMAL EDUCATION:
* High School Diploma or GED required
* Associate's Degree or higher preferred
WORKING CONDITIONS:
* Hybrid role with on-site presence in Dallas, TX as needed
* Standard office setting; occasional lifting (up to 10 lbs.)
* Regular business hours with flexibility based on project needs
Salary Range: $44,000.00 - $52,270.00
Why Join LALA U.S.?
We're a purpose-driven organization, passionate about nourishing families and communities. When you join our team, you join a culture rooted in collaboration, integrity, and innovation.
Customer Retention Auditor
Sales associate and customer service job in Coppell, TX
Job Description
The Customer Retention Auditor supports the Retention team by ensuring accuracy, consistency, and compliance within customer retention call documentation. This role is responsible for assigning and tracking call logs, auditing call records against established checklists, maintaining compliance trackers, and escalating recurring issues or high-risk gaps to leadership. The ideal candidate is detail-oriented, organized, and comfortable identifying trends and process gaps.
Wage Range: $18.00 - $19.00 per hour. The starting wage is determined based on relevant experience. This is an hourly, non-exempt position.
Core Responsibilities
Assign customer retention call logs and monitor completion on a daily and weekly basis
Review call documentation to ensure all required fields, notes, and dispositions are completed accurately and consistently
Conduct weekly spot-check audits using a standardized checklist or scorecard
Identify, tag, and track common documentation and compliance issues (e.g., missing notes, incorrect dispositions, missing consent or disclosures)
Maintain audit and compliance trackers, ensuring data is current and accurate
Send reminders and follow-ups to team members regarding incomplete or incorrect documentation
Escalate repeat issues, trends, or high-risk compliance misses to the supervisor or manager
Support leadership with insights on process gaps and opportunities for improvement
Required Skills & Qualifications
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Ability to follow standardized processes and checklists
Comfortable reviewing call documentation and identifying inconsistencies
Clear written communication skills for follow-ups and escalation
Ability to handle sensitive or compliance-related information with discretion
Preferred Qualifications
Experience in quality assurance, auditing, compliance, or customer service operations
Familiarity with call tracking systems or CRM platforms
Prior experience supporting retention, sales, or call center teams
Strong proficiency in Microsoft Excel (filters, formulas, sorting, basic analysis)
Comfortable using the full Microsoft Office Suite (Excel, Outlook, Word, Teams)
Benefits
Affordable health care packages that include medical, dental, vision, and life insurance
Vacation + Sick Leave
9 Company Paid Holidays Yearly
Employer Paid Short Term Disability + Life Insurance
401K + Company Match
Customer Retention Auditor
Sales associate and customer service job in Coppell, TX
The Customer Retention Auditor supports the Retention team by ensuring accuracy, consistency, and compliance within customer retention call documentation. This role is responsible for assigning and tracking call logs, auditing call records against established checklists, maintaining compliance trackers, and escalating recurring issues or high-risk gaps to leadership. The ideal candidate is detail-oriented, organized, and comfortable identifying trends and process gaps.
Wage Range: $18.00 - $19.00 per hour. The starting wage is determined based on relevant experience. This is an hourly, non-exempt position.
Core Responsibilities
Assign customer retention call logs and monitor completion on a daily and weekly basis
Review call documentation to ensure all required fields, notes, and dispositions are completed accurately and consistently
Conduct weekly spot-check audits using a standardized checklist or scorecard
Identify, tag, and track common documentation and compliance issues (e.g., missing notes, incorrect dispositions, missing consent or disclosures)
Maintain audit and compliance trackers, ensuring data is current and accurate
Send reminders and follow-ups to team members regarding incomplete or incorrect documentation
Escalate repeat issues, trends, or high-risk compliance misses to the supervisor or manager
Support leadership with insights on process gaps and opportunities for improvement
Required Skills & Qualifications
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Ability to follow standardized processes and checklists
Comfortable reviewing call documentation and identifying inconsistencies
Clear written communication skills for follow-ups and escalation
Ability to handle sensitive or compliance-related information with discretion
Preferred Qualifications
Experience in quality assurance, auditing, compliance, or customer service operations
Familiarity with call tracking systems or CRM platforms
Prior experience supporting retention, sales, or call center teams
Strong proficiency in Microsoft Excel (filters, formulas, sorting, basic analysis)
Comfortable using the full Microsoft Office Suite (Excel, Outlook, Word, Teams)
Benefits
Affordable health care packages that include medical, dental, vision, and life insurance
Vacation + Sick Leave
9 Company Paid Holidays Yearly
Employer Paid Short Term Disability + Life Insurance
401K + Company Match
Sales and Customer Service Positions - ACCOUNT EXECUTIVES
Sales associate and customer service job in Dallas, TX
Charity Advertising and Marketing Partners is dedicated to assisting some of the largest nonprofit organizations with their sales and fundraising needs. We provide cost effective solutions for organizations, in doing so we are continuing to take on new clients and developing out team into client managers.
Job Description
We are looking for competitive and driven candidates to fill our Account Executive position!
+ An Account Executive will work on our sales and marketing campaigns directly with business owners.
+ Account Executives will master the sales model. This will include the presentation, effective closing techniques, and campaign product knowledge.
+ Account Executives will learn invaluable skills essential in ANY business environment. These skills include public speaking, self-management, time management, work ethic and business presentations.
Qualifications
To apply for this position, you must clearly demonstrate the following qualities:
Great interpersonal skills, a sense of humor, and social intelligence
Professional demeanor
Effective written and verbal communication skills
Ambition, a strong work ethic, and an earnest willingness to learn and master new skills
Self-motivated with a desire to advance
Flexibility and the ability to excel in a high-energy, fast-paced environment
Ability to effectively collaborate and work in a team-based environment
No prior sales experience is necessary, and we train our team to learn a variety of skills from sales and human resources to management and mentorship. We are looking for candidates that may be new to the workforce or who have work experience, but are willing to start from the bottom up in order to learn the complexities and opportunities within a new industry.
Additional Information
WE OFFER:
Base pay plus unlimited bonuses and commissions
Comprehensive on-the-job training
Leadership training
A large network of successful mentors
Rapid career growth and merit-based advancement
Recurring travel opportunities
Customer Service Specialist
Sales associate and customer service job in Richardson, TX
Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Specialist, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 800 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Assistance Specialist/Collections
Sales associate and customer service job in Plano, TX
Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota's Experience Center - Central Customer Assistance Team is looking for a passionate and highly motivated Customer Assistance Specialist.
The Customer Assistance Team partners with customers to clearly communicate account status and ensure any late payments are addressed and averted. The team provides live support via inbound or outbound interactions across the TFS, LFS, and Private Label portfolios, and ensures customers are aware of their options and are properly educated about possible solutions. Due to the specialized nature of collections activities, an effective and customer-centric approach to these guest interactions is central to the broader TFS strategy.
Customer Assistance Specialists are responsible for handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios. Customer Assistance Specialists are responsible for working accounts efficiently to maintain consistent follow-up, ensure account compliance, and complete necessary account maintenance. Specialists in Customer Assistance will also evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models.
Center Operating Hours
You must be available to work a shift between the hours of 8am-8pm. Your work schedule will include 2 nights until 8pm.
Training
Training for this position will fall between the hours of 8am-6pm Central time for 9 weeks. The first 6 weeks will be virtual training and the last 3 weeks of training will be in the office at our Plano location.
Pay/Benefits
Competitive base salary as well as benefits effective day 1.
Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.
What you'll be doing
* Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines.
* Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms.
* Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions.
* Use appropriate collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
* Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor.
* Complete non-phone-based projects and account maintenance/remediation efforts.
* Offer critical decision-making as necessary when assigning accounts out for repossession.
What you bring
* High School Diploma or GED required.
* Previous collections experience required.
* Work collaboratively with other team members at all levels of the organization.
* Listens actively and remains engaged.
* Excellent verbal communication and interpersonal skills; easy to understand.
* Adaptability and coachability to work through complex changes/situations.
* Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.).
Added bonus if you have
* College degree or equivalent work experience preferred.
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
* A work environment built on teamwork, flexibility and respect.
* Professional growth and development programs to help advance your career, as well as tuition
* Team Member Vehicle Purchase Discount.
* Toyota Team Member Lease Vehicle Program (if applicable).
* Comprehensive health care and wellness plans for your entire family.
* Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from.
* Toyota regardless of whether you contribute.
* Paid holidays and paid time off.
* Referral services related to prenatal services, adoption, childcare, schools and more.
* Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
* Relocation assistance (if applicable).
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to *****************************.
Auto-ApplyCustomer Experience Representative
Sales associate and customer service job in Dallas, TX
Job Description
FACTORY UNLIKE ANY OTHER The American Leather factory is unique in the furniture industry. It allows us to create custom luxury furniture in Dallas, Texas, and deliver it to consumers' homes via our retail partners in about 30 days. Blending the best in technology, efficiency systems, and state-of-the-art craftsmanship allows us to offer the most beautiful styles, innovative mechanisms, and various custom options.
Each valued operations team member is key to upholding American Leather's commitment to quality, workmanship, and service. We look forward to receiving your application to join our exceptional team.
SUMMARY: Under the direction of the Customer Experience Supervisors, the Customer Experience Representative interfaces with American Leather's Brand Ambassadors, retailers, and designers to provide exceptional personalized service that aligns with our luxury brand and meets the expectations of our customers.
The Customer Experience Representative plays a key role in developing and maintaining positive relationships with internal and external customers by providing effective support and service through both verbal and written communication, as well as an in-depth understanding of the company's products. The candidate should have a customer-centric approach to resolving issues and exceeding customer expectations. The Customer Experience Representative should be well-versed in problem-solving, time management, communication skills, and the use of multiple systems.
PRIMARY RESPONSIBILITIES:
Provides timely and accurate information to customers, Brand Ambassadors, and other interested parties on a variety of topics, including product features, product warranty, quality, order fulfillment, pricing, and credit.
Processes customer orders/changes according to established department policies and procedures.
Attention to detail: A meticulous approach to ensure accuracy in order processing, customer records, documentation, and product information.
Processes customer returns according to established department policies and procedures.
Works closely with the Credit Department to resolve disputed credit items.
Provides timely feedback to management regarding service failures or customer concerns.
Approves and processes service credits up to $250 without additional approval from the manager.
Performs other related duties as assigned.
Efficiently prioritize tasks and manage multiple responsibilities.
Process orders, warranty, parts, and service requests
Work closely with other departments to resolve issues and support growth.
Provides feedback regarding customer concerns.
The capacity to handle customer complaints, returns, and repairs professionally while finding effective solutions
KNOWLEDGE SKILLS & ABILITIES:
Ability to offer innovative solutions and personalized recommendations to meet unique customer requests.
Skill in reading and responding to customers' emotions and preferences to provide a tailored experience
Ability to manage high volume email with quick response to internal/external customers
Working knowledge of Microsoft Office, including Word and Excel
Experience in addressing and resolving customer issues with tact and diplomacy.
Ability to communicate clearly with customers primarily via telephone using a strong command of the English language.
Ability to work in a team environment.
Ability to work with a database or an ERP system.
MINIMUM REQUIREMENTS:
High school diploma
Some college preferred
Minimum five years of customer service experience
EFFORT
Sits in a cubicle.
Operates a computer and keyboard.
Enters data into a computer.
Communicates with customers via telephone, email, and in person.
Some great perks and benefits you will receive:
Competitive compensation and health insurance include medical, dental, vision, life, short/long-term disability, a flexible spending account, and a 401k plan. We also have an onsite wellness/fitness center that includes free personal training 2 times a week and yoga sessions once a week.
Full- Time | Customer Service FIS
Sales associate and customer service job in Dallas, TX
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Comprehensive health and life benefits (subject to location)
Pay Rate: $15.77/hr
Responsibilities
How will you make an impact?
Responsibilities
Create a positive experience for international connecting passengers by being the first to greet the passenger and providing a seamless recheck experience.
Assist and guide International passenger at the Recheck area.
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
Listen to irate passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner.
Qualifications
Who are we looking for?
Requirements
Must be 18 years of age or older
High School diploma or GED equivalent required
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to communicate in a clear, polite, and friendly manner even with irate passengers
Must be comfortable working with computers and ability to learn new computer programs
Must be able to work rotating shifts including nights, weekends, holidays, and days off
Must be flexible to work additional hours with short notice when operationally necessary
Must be customer focused, detail oriented, and interested about the airline industry
Must be able to read, write, fluently speak, and understand the English language
Bilingual (Preferred)
Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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Auto-ApplyCustomer Service Expeditor
Sales associate and customer service job in Dallas, TX
Join The HOYA Vision Care Team!
For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.
We are currently hiring a Temporary Customer Service Expeditor. This will be a 3 - 4 month contract role.
Location: Lewisville, Texas
Shift: Monday - Friday 9:30am - 6:00pm.
What's in it for you?
Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays
And more!
What you'll do:
Use DVI and VTM reporting to identify late jobs (5 days and older in lab) and jobs that are near completion that are almost late - work with lab production personnel to identify these jobs for ASAP completion.
Tag work in process to identify ‘rush' jobs in the lab per the lab's preferred procedures and protocols.
Work with Customer Service team to find work in the lab that appears ‘stuck' or hasn't moved from a scan station in the expected timeframe. Engage lab to find and move that work.
Work with Customer Service to take information they need to the lab regarding trays in work.
Reactively take requests from Customer Service to the lab for customer requested expediting.
Regularly check with designated lab personnel to see if there is anything the lab needs to get to customer service (notification a job failed and customer needs to be called, a job won't cut, unclear on some aspect of the RX information, etc.)
Qualifications:
High school diploma or GED required.
DVI knowledge a plus but not required
Able and willing to work as a team and influence in addressing job issues.
Good communication skills, problem solving, and follow-through.
Must possess basic computer knowledge and be able to use it effectively
Auto-ApplyAutomotive Customer Service Advisor - 3794
Sales associate and customer service job in Plano, TX
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Customer Solutions Representative - RESEA
Sales associate and customer service job in Hurst, TX
A core member of the C2 GPS' career center team, The Customer Solutions Representative (CSR) - RESEA is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the career centers and through referrals to our community partners.
Essential Functions:
Communicate with customers by telephone or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
Review and identify job opportunities for customers and provide referrals to qualified candidates.
Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
Education and Experience:
High school diploma or GED required.
Valid driver's license and proof of insurance with good driving record.
One year of relevant experience preferred.
Bilingual in English and Spanish strongly preferred.
COMPANY OVERVIEW:
C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We're located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone's life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:
Health Insurance
Wellness Reimbursement
Generous Paid Time Off
Paid Parental Leave
401(K) with 100% Employer Match up to 6% of individual contributions
Dental
Vision
Life Insurance
Short and Long Term Disability
Pet Insurance
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, ***, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications
JOB CODE: TAR - 8810N5 - CSR
Customer Experience Representative
Sales associate and customer service job in Dallas, TX
Job Description Job Title: Customer Experience Representative Department: Customer Experience FLSA Status: Non-Exempt Reports To: Customer Experience Supervisors Symbiotic Services is recruiting on behalf of a well-established furniture manufacturer in Dallas, TX, for the role of Customer Experience Representative. The successful candidate will interface with Brand Ambassadors, retailers, and designers, delivering exceptional personalized service aligned with the luxury brand of our client. This position is crucial in fostering positive relationships with both internal and external customers through effective support and service. A customer-centric approach, strong problem-solving skills, and proficiency in time management, communication, and multiple systems are essential.
Primary Responsibilities:
Provide timely and accurate information on product features, warranty, quality, order fulfillment, pricing, and credit to customers, Brand Ambassadors, and other interested parties.
Process customer orders/changes and returns according to established policies and procedures.
Ensure accuracy in order processing, customer records, documentation, and product information.
Collaborate with the Credit Department to resolve disputed credit items.
Provide timely feedback to management regarding service failures or customer concerns.
Approve and process service credits up to $250 without additional approval.
Prioritize tasks efficiently and manage multiple responsibilities.
Handle customer complaints, returns, and repairs professionally, finding effective solutions.
Work closely with other departments to resolve issues and support growth.
Knowledge, Skills & Abilities:
Ability to offer innovative solutions and personalized recommendations to meet unique customer requests.
Proficient in reading and responding to customers' emotions and preferences.
Capable of managing high-volume email communication with quick response times.
Working knowledge of Microsoft Office, including Word and Excel.
Experience in addressing and resolving customer issues with tact and diplomacy.
Strong command of the English language, especially in telephone communication.
Ability to work effectively in a team environment.
Familiarity with database or ERP systems.
Minimum Requirements:
High school diploma; some college preferred.
Minimum of five years of customer service experience.
Effort:
Work is performed in a cubicle setting.
Operates a computer and keyboard; enters data into the system.
Communicates with customers via telephone, email, and in person.
This position is with a leading furniture manufacturer based in Dallas, TX. Symbiotic Services is managing the recruitment process. If you have a passion for customer service and meet the qualifications, we encourage you to apply.