Sales associate and customer service jobs in Gautier, MS - 1,154 jobs
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Gulf South Roofing, LLC
Sales associate and customer service job in Gulfport, MS
Door-to-Door Roofing Sales Representative (Part-Time Entry-Level or Experienced)
Gulf South Roofing -Gulfport MS $15 per hour 2% commission range (61-131k based on performance)
About Us
Gulf South Roofing is a trusted, locally owned roofing company serving homeowners across the Gulf South region. We take pride in delivering high-quality roof replacements, storm restoration, and customer-first service. As we continue to grow, we're expanding our Sales Development Team to include driven Door-to-Door Sales Representatives who want to build a lucrative career in roofing sales.
About the Role
As a Door-to-Door Sales Representative, you'll be the face of Gulf South Roofing in your community-introducing homeowners to our services, performing storm assessments, and setting appointments for our Closer Team. You'll receive hands-on training, field mentorship, and the opportunity to earn industry-leading commissions.
Responsibilities
Canvass residential neighborhoods to identify potential roofing leads
Engage homeowners with a friendly, confident, and professional approach
Perform roof inspections and document storm damage using company tools
Schedule qualified appointments for our Closer Team
Track daily activity and KPIs using our CRM
Participate in team meetings and ongoing sales training
Qualifications
Strong communication for presentations and customer interactions
Positive, coachable, and competitive attitude
Reliable transportation and valid driver's license
Ability to work outdoors and be on your feet for extended periods
Prior sales or roofing experience is a plus - but not required (we provide full training!)
Basic understanding of B2B sales processes, territory management, and account management principles.
High level of motivation with a desire to develop into sales management roles over time.
Compensation & Benefits
High-commission structure with bonuses and incentives: $70,000-$150,000+ annual earning potential (based on performance)
Paid training and structured onboarding program
Advancement opportunities to Closer and Team Lead roles
Branded Gulf South Roofing apparel and marketing materials provided
Gas allowance included weekly
Why Join Gulf South Roofing?
We're not just another roofing company - we're a team that wins together. At Gulf South Roofing, you'll be supported, trained, and recognized for your success.
If you're motivated, enjoy meeting people, and want to earn what you're truly worth, we want to talk to you.
Apply today and take the first step toward a rewarding career in roofing sales!
$15 per hour 2% commission range (61-131k based on performance)
Benefits:
Paid training
Travel reimbursement
Education:
High school or equivalent (Required)
Shift availability:
Night Shift (Required)
Day Shift (Required)
Ability to Commute:
Gulfport, MS 39501 (Required)
Willingness to travel:
100% (Required)
Work Location: In person
$15 hourly 2d ago
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Customer Support Representative
Signius 4.1
Sales associate and customer service job in Mobile, AL
Job Description
Immediately hiring Full Time Customer Support Representatives!
Signius is looking for a Customer Support Representative to join our team! This position acts as an answering service receptionist for our medical and commercial clients, taking messages, light appointment setting and dispatching out critical needs to the appropriate contacts.
We have supportive and compassionate teams that are collaborative and dedicated in a fast paced environment. We focus on teamwork and exceeding our client's expectations. We are looking for a candidate with excellent communication skills and computer literacy for Onsite, Full Time - 10 hour shifts.
We provide all the training in a positive team environment designed for your success!
Your work will include:
Professionally handling incoming calls
Greeting callers with a polite and pleasant tone
Gathering and relaying required information
Verifying and entering information accurately into our system
Qualifications Needed:
A welcoming voice with an upbeat tone
Strong command of the English language with good spelling and grammar
Computer skills in a Windows based environment
Good attendance
The ability to type 35 words per minute or more
Availability to work one weekend day
Our benefits for Full Time Employees include:
Employee Stock Ownership
Full Medical, Dental, and Vision Benefits
Paid Vacation
Traditional 401K with company matching
Free Life Insurance policy
Legal Assistance
Experience Level: No Experience Needed
Compensation: $20 / Hour
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $17 / Hour.
Signius Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Job Posted by ApplicantPro
$17-20 hourly 20d ago
Seasonal - Sales Associate
Guess?, Inc. 4.6
Sales associate and customer service job in Gulfport, MS
The Seasonal SalesAssociate is responsible for sales generation and delivering a positive customer experience. The Seasonal SalesAssociate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).
Reports To: Store Management
Essential Functions
Customer Experience
* Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
* First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
* Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
* Product Information: Provide customers with current relevant information about the product.
* Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
* Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
* Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.
Cooperation & Dependability
* Task Completion: Satisfactorily complete all duties as assigned by management.
* Punctuality: Be punctual and adhere to the designated work schedule.
* Teamwork: Be flexible and work well with peers and management to accomplish duties.
* Policy Adherence: Follow GUESS Policies and Procedures 100%.
* Housekeeping: Perform housekeeping duties as required.
Personal Performance
* Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.
Miscellaneous Responsibilities
* Meetings and Functions: Participate in and attend all store meetings and other related functions.
* Positive Attitude: Represent a positive attitude toward the merchandise and the company.
* Inventory Participation: Participate in all inventories.
* Additional Duties: Assume and complete other duties as assigned by store management.
* Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.
Job Requirements
* CustomerService Skills: Excellent communication and customerservice skills.
* Retail Experience: Previous retail experience preferred.
* Team Player: Ability to work well in a team-oriented environment.
* Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
* Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.
$27k-39k yearly est. 4d ago
Customer Service Clerk
Bridesmaids
Sales associate and customer service job in Biloxi, MS
Job Description
Join Our Team as a CustomerService Clerk!
Are you a people person who loves helping others? Do you enjoy working in a dynamic and fast-paced environment? If so, we'd love to meet you! We're looking for a friendly and dedicated CustomerService Clerk to join our team and be the face of our front counter.
About Us
At our company, we pride ourselves on delivering exceptional service to every customer who walks through our doors. Our front counter is the heart of our operations, where we greet customers, answer questions, and ensure every interaction is a positive one. If you're ready to make a difference and enjoy being part of a supportive team, this is the place for you!
What You'll Be Doing
As a CustomerService Clerk, you'll play a key role in creating a welcoming and efficient experience for our customers. Your responsibilities will include:
- Greeting customers with a warm and friendly attitude.
- Assisting customers with inquiries and providing accurate information.
- Handling transactions and ensuring accuracy in all interactions.
- Maintaining a clean and organized front counter area.
- Collaborating with team members to ensure smooth daily operations.
What We're Looking For
We're seeking someone who:
- Has a positive attitude and enjoys working with people.
- Is detail-oriented and can handle transactions with accuracy.
- Thrives in a fast-paced environment and can multitask effectively.
- Brings excellent communication and interpersonal skills to the table.
- No prior experience is required-just a willingness to learn and grow!
Why Join Us?
While we don't offer specific benefits, we're committed to creating a supportive and enjoyable work environment where your contributions are valued. This is a great opportunity to build your skills, connect with customers, and be part of a team that cares about making every day better for those we serve.
Our Culture
We believe in teamwork, respect, and going the extra mile for our customers. Our front counter is more than just a place of work-it's where we build relationships, solve problems, and celebrate successes together.
Ready to Apply?
If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you! Take the first step toward joining our team by applying today.
We can't wait to meet you!
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$22k-30k yearly est. 23d ago
Customer Service Associate
Variety Stores LLC
Sales associate and customer service job in Pascagoula, MS
Job Description
Provides courteous customerservice and maintain merchandise displays to enhance overall customer satisfaction, sales, profitability, and store standards. In applicable instances, unloads trucks, processes freight, stocks counters, and performs any other function needed to maintain the salesfloor.
Job Scope
This position has no direct supervisory or budgetary accountability.
Essential Functions
1) Provide positive customerservice by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.
2) Price, stock and maintain merchandise in a neat and orderly manner.
3) Process sales transactions in an accurate, efficient, and friendly manner.
4) Adhere to assigned work schedule in order to provide predictability in workload scheduling.
5) Follow all Company policies and procedures in order to maximize customerservice, sales, and store profitability.
6) In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.
Ancillary Functions
Provide support to store management as requested.
Qualifications and Skills Required
Fundamental reading and math skills
Ability to effectively communicate in English
Working Conditions
Retail store environment where extended periods of standing are required
Retail store stockroom environment subject to fluctuations in temperature
Frequent lifting and maneuvering of merchandise and displays
Exposure to dust and extreme temperatures while unloading trailers
Scheduled work hours may vary, to include evenings and weekends
Occasional use of ladders required
$20k-27k yearly est. 19d ago
Retail Customer Service
Saad Enterprises 4.5
Sales associate and customer service job in Mobile, AL
Must have good communication skills and knowledge of computer.
Working in a Medical, Retail Setting, greeting, and assisting customers with their needs.
Working Cash Register
Cash Handling
Answering Phone Calls
General knowledge of medical supplies is a plus
Follow departmental and Agency policies and procedures, and comply with the Employee Handbook
Provides quality customerservice and is cordial and polite at all times.
Assists is ensuring department cooperation with and adherence to corporate compliance programs.
Perform other tasks as directed.
Must have good communication skills and knowledge of computer.
$24k-30k yearly est. Auto-Apply 60d+ ago
Customer Service Advisor/Consultant
U-J Chevrolet
Sales associate and customer service job in Mobile, AL
The Service Advisor should be able to meet and greet customers with a positive attitude and a smile on their face. The Service Advisor needs to be able to answer question and identify the need for and sell the work on both repair and maintenance. The Service Advisor is the first-person customers make contact with.
The Service Advisor is the liaison between customers and technicians who perform the maintenance and repairs as well as the entire dealership.
Responsibilities
The Service Advisor must be able to identify with the need and reasons for maintenance and repairs to the customers vehicle. The Advisor must be able answer customers question/inquires. questions
Qualifications
Proven work experience as an Advisor or similar role.
Familiar with and understand Service maintenance and needs.
Must have good communication skills with both customers and Technicians.
Paid Holidays and Vacation, 401 Retirement
$25k-32k yearly est. Auto-Apply 60d+ ago
Salesperson
Advance Stores Company
Sales associate and customer service job in Mobile, AL
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
What is a Salesperson?
Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system knowledge and basic part knowledge. The role has the basic ability to source from stores, hubs, pdq, and external suppliers. The role has in-depth knowledge of the store inventory and maintenance processes. Position can be part time or full time. Fleet safety certification preferred.
Primary Responsibilities
Provide excellent selling experience for DIY customer visits and phone calls
Achieve personal sales goal and help store achieve its sales goals
Provide DIY services including battery installation, testing, wiper installs, etc.
Maintain store product and operational standards
Responsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc.
Secondary Responsibilities
Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
General stocking including truck stocking and back stock
Safely deliver parts to customers as needed
Success Factors
Basic driving and navigation ability
Ability to use delivery board system
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
Expert at testing and diagnostic equipment for DIY service
Essential Job Skills Necessary for Success as a Salesperson
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Salesperson up for Success
2-3 years of successful sales experience in a diverse retail environment, providing superior customer experiences
Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
California Residents click below for Privacy Notice:
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$21k-63k yearly est. Auto-Apply 3d ago
Customer Care Coordinator - Order Experience I
United Seating & Mobility
Sales associate and customer service job in Mobile, AL
At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.
JOB PURPOSE:
Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion's order processing system.
KEY RESPONSIBILITIES:
§ Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.
§ Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.
§ Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.
§ Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
§ Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
§ Coordinates scheduling of ATP's and seating technicians for evaluations and adjustments requests.
§ Meets all set productivity and performance standards
§ Participates in New Equipment department initiatives to continually improve department results.
§ Other duties as assigned by manager
§ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
§ Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
§ Provide excellent customerservice for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customerservice as our top priority.
§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
§ High school diploma or general education degree (GED) or equivalent combination of experience and education.
§ Minimum one year of customerservice experience.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
§ Strong communication skills, both written and verbal
§ Strong listening, organization and priority setting skills.
§ Ability to work in a fast-paced environment and juggle multiple priorities.
§ Ability to think quickly, assess a situation and make a sound decision.
§ Ability to provide best-in-class customerservice
§ Working knowledge of service order processing experience
§ Knowledge of complex rehab equipment and products
§ Prior experience working in durable medical equipment industry
§ Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
§ Knowledge of MS Word, Excel, PowerPoint, and Outlook
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Frequent use of hands, wrists, fingers associate with computer equipment.
§ Prolonged periods of time working at a desk and/or on a computer.
§ Occasionally move and reach with arms and hands.
§ Ability to communicate effectively.
§ Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
$32k-44k yearly est. 10d ago
Retail Sales Associate (Early Morning) - McGowin Park
The Gap 4.4
Sales associate and customer service job in Mobile, AL
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
In this role, you will engage and connect with our customers by providing excellent customerservice. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
What You'll Do
* All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
* Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
* Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
* Promote loyalty by educating customers about our loyalty programs
* Leverage omni channel offerings to deliver a frictionless customer experience
* Support sales floor, fitting room, check out, and back of house processes, as required
* Courteous and responsive to internal/external request
* Exchange and verifies job related information to provide support
Who You Are
* Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
* Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
* Able to handle customer interactions and potential issues/concerns courteously and professionally
* Use basic information-gathering skills to solve problems
* Ability to learn procedural knowledge acquired through on- the-job training
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
$23k-33k yearly est. 60d+ ago
724CSS - Customer Service Specialist
Spectra Metals Sales 4.1
Sales associate and customer service job in Mobile, AL
Our Company's Story:
Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into what we now enjoy as a dominant market present in the premier manufacturing and distribution of painted gutter rainware products in North America.
Spectra Gutter Systems has over 35 manufacturing and distribution facilities nationwide to servicecustomer needs and raise the profitability of our partners' businesses.
Our Core Values:
Stewardship
Integrity
People-Centric
Innovation
Servantship
Your Seven Pillars for Success:
Safety: Our unwavering mission is to prioritize the safety and well-being of our employees, customers, and the communities we serve. We are committed to fostering a culture of vigilance, continuous improvement, and shared responsibility to safety. Via robust safety practices, education, and innovation, we strive to create environments where everyone can thrive without compromising safety.
Quality Assurance: It is our desire to uphold the highest standards of quality in all aspects of our business. We are committed to providing products/services that exceed expectations, promote continuous improvement, and ensure the satisfaction and trust of our people and customers alike. Through innovation, rigorous testing, and a relentless pursuit of excellence, we aim to be synonymous with unparalleled quality in every fiber of our operations.
Inventory: Our mission is to achieve seamless inventory management that optimizes efficiency and exceeds expectations. We are dedicated to maintaining precise control over stock, employing innovative technologies, and implementing strategic practices to ensure timely delivery, reduce waste, and enhance overall operational excellence. Our commitment is to meet customer demands with accuracy and reliability, positioning us as the leader in effective inventory solutions within our industry.
CustomerService Experience and Customer Business Growth: Our commitment is to build lasting relationships with our customers, by placing them at the heart of everything we do. We are dedicated to creating an unparalleled customerservice experience through attentive, personalized, and timely support. Through a culture of empathy, proactive communication, and relentlessness to always improve, we strive to exceed customer expectations with each interaction.
Meeting Location-based Goals: Our success is measured by the fulfillment of our goals and the enduring impact we create in the realms of our vision and mission. Through a combination of dedication, collaboration, adaptability, strategic planning, and a relentless pursuit of excellence, we aim to not only meet but exceed our objectives.
Personnel Management: Our mission is to empower and inspire our teams. We strive to do this by attracting, developing, and retaining top talent through fostering a culture of respect, professional growth, and inclusivity. Via strategic leadership, transparent communication, and ongoing support/development, our goal is to create an environment where every individual can thrive and contribute their best to the success of our collective endeavors.
Financials: Our financial goal is to ensure sustainable growth and prosperity within our organization. This is achieved through sound fiscal management, transparency of reporting, and strategic investments. Through prudent financial planning, risk mitigation, and continuous optimization, we will continue to meet our financial objectives and secure the long-term financial health of the organization.
________________________________________
Summary:
As a CustomerService Specialist, your main responsibility is to provide excellent customerservice and support to customers. You will be the main point of contact, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction. This involves actively listening to customers, understanding their needs, and providing appropriate solutions or assistance in a timely and professional manner. You will also troubleshoot and resolve customer complaints, develop a strong understanding of the company's products or services, and assist with order processing. Additionally, maintaining a positive attitude, accurately documenting customer interactions, and continuously seeking process improvements are important aspects of the role. By delivering exceptional customerservice and contributing to customer satisfaction, you play a vital role in building customer relationships and upholding the company's reputation.
Furthermore, you may be responsible for ensuring that our customers are buying the full product mix, identifying and landing new business, and also maintaining current business. By demonstrating exceptional customerservice and building rapport with customers, you help ensure their continued business and foster long-term relationships.
Overall, as a CustomerService Specialist, your responsibilities may extend beyond customer support, encompassing up-selling, bringing on new customers, and maintaining current business. By actively seeking opportunities to generate additional sales and focusing on customer retention, you contribute to the company's growth and success.
$25k-31k yearly est. 17d ago
Customer Service Associate
Segrocers
Sales associate and customer service job in Fairhope, AL
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.
Job Title: CustomerServiceAssociate
Location: Retail Grocery Location
Position Overview
The customerserviceassociate will increase customer confidence and loyalty by providing accurate, fast and friendly customerservice desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Qualifications
Minimum
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Demonstrate strong customerservice communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customerservice expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values
by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven
showing passion for the business, delivering results consistently.
Customer-orientated
by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
Job Tag
#WD
$21k-29k yearly est. Auto-Apply 48d ago
Salesperson - Full Time
Current Farmers Home Furniture
Sales associate and customer service job in Saraland, AL
Discover the best Sales position in retail! A career in Sales at Farmers home Furniture is unlike any other retail sales job. At Farmers home Furniture "sales" is more than just "selling". It's about helping our customers create a welcoming home they can enjoy for years to come. Our beautiful showrooms are full of the latest trends in home furnishings. With vivid colors, plush fabrics and charming accessories , working here feels like home. Unlimited earning potential increases by exceeding sales goals.
Skills:
Outstanding customerservice skills
Excellent verbal and written communication
Basic reading, numerical reasoning and comprehension skills
Great listening ability
Good telephone etiquette
Ability to complete paperwork in an accurate, neat and efficient manner
Good organization skills
Ability to demonstrate professional selling techniques
Ability to meet and exceed individual sales goals
Ability to work variable hour schedule
High School Diploma or equivalent
Employee Benefits:
Employee Stock Ownership Plan (ESOP)
401K Plan with Employer Matching Funds
Group Medical, Dental and Life Insurance
Annual Paid Vacation
Paid Sick Leave
Additional Voluntary Insurance Programs Available
Paid Holidays, including the Employee's Birthday
Employee Purchase Discounts
Ongoing Training Programs
** Benefit offerings for positions other than Full-Time may vary
About Farmers Home Furniture
Established in 1949, Farmers Home Furniture is one of the top 100 furniture retailers in the U.S. With over 260 store locations throughout the Southeast, we are proud to be employee-owned and operated. As part of an Employee Stock Ownership Plan (ESOP), our team members don't just work here-they have a stake in our success.
We are guided by our founder's principles of fairness, trust, and outstanding service, and remain committed to delivering quality name-brand merchandise, affordable financing, and exceptional service to the customers and communities we serve.
$21k-63k yearly est. 27d ago
Virtual Phone Sales
Spieldenner Financial Group
Sales associate and customer service job in Biloxi, MS
Spieldenner Financial Group is a part of one the fastest-growing insurance organization in the country. Our most important focus areas include getting agents paid quickly, keeping costs minimal, and giving agents the training and support needed to achieve success.
Job Duties:
Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage.
Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability.
Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage.
Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting
Qualifications:
We are looking for coachable, challenge-seeking, self-disciplined individuals with a growth mindset: Skill set isn't everything for this position.
What We Do:
We serve people: Every week, we sit with our clients (in person or virtually) and take a deep dive into their financial situation.
We protect our clients: We partner with top-rated insurance companies to customize a plan that provides a personalized solution that will protect their largest asset: the ability to make an income.
We grow : We are a personal development company that just happens to sell insurance. We strive to make a generational impact in the lives of our clients, our agents, and our community!
What Sets us Apart:
We maintain a people-first mentality that starts and ends with our agents. Our unparalleled benefits and connections within the insurance industry ensure that our agents have the resources they need to excel inside and outside of work
If you feel this might be the home you have been looking for. Click APPLY!
Commissions as a New Agent: This position is a commission-only based sales position. The average commission on a mortgage protection product is approximately $600 per family you protect. Our expectation is that a full-time agent will sell 5 to 10 mortgage protection plans per week. In addition to mortgage protection, we also have a selection of premium financial products to help people save for retirement or protect their current retirement accounts (e.g. 401k's and IRA's) from losing money in the stock market. We have extensive training on how these products work and how to sell them. In addition to uncapped commission, we have a competitive bonus structure program along with incentive trips agents/managers can qualify for based on their individual and team results.
*Equal opportunity, not equal outcome.
No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system, and the insurance needs of the customers in the geographic areas in which you choose to work.
$24k-42k yearly est. Auto-Apply 21d ago
H&M Sales Associate
H&M 4.2
Sales associate and customer service job in Mobile, AL
:
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Why You'll Love Working for H&M
Dynamic, team-driven work environment with a group of unique, diverse and kind individuals.
Endless growth & development opportunities.
Dress your personality. We encourage you to dress your personality, all day, every day.
Did we mention our discount at H&M, &Other Stories, and COS?
Job Description
About the Role
At H&M, as a Retail SalesAssociate you will be advising our customers and keeping them in style! A Retail SalesAssociate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store's sales and profit. As a Retail SalesAssociate, you will always put customers first, offer assistance, and share your Product and Fashion knowledge. You will create an environment that is easy for our customers to shop through Store Operations and Great Garment Care. By sharing knowledge and skills with colleagues, you will actively contribute to creating a Best Team to meet our customers' expectations. This role will work in accordance with H&M standards, policies, procedures, and legal requirements.
This position reports to our Department Managers and has a dotted line to the Department Supervisor.
Your Day to Day*
Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
Actively process, stock, and replenish garments on sales floor and stock room
Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine
Eager to educate and promote our H&M Loyalty program to our customers
Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store
Qualifications
Who You Are
Passionate for customerservice and helping people find their style
A multi-tasker who enjoys working in a fast-paced environment
Inclusive, positive, creative, and willing to learn on the job!
A team player with a flexible approach
You have the ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Must be able to work a flexible work schedule including nights and weekends
Why You'll Love Working for H&M
Dynamic, team-driven work environment with a group of unique, diverse and kind individuals.
Endless growth & development opportunities.
Dress your personality. We encourage you to dress your personality, all day, every day.
Did we mention our discount at H&M, &Other Stories, and COS?
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation:
SalesAssociates Start at $11.50 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
H&M Fashion USA, Inc. - Maki Assessment Tool:
We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates' ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.
If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting
[email protected]
. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.
When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose.
During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our
Cookie Notice.
We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our
Applicant Privacy Notice
.
$11.5 hourly 1d ago
Captain - Customer Service
Daveandbusters
Sales associate and customer service job in Mobile, AL
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $11.75 per hour
Salary Range:
7.25
-
11.75
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-11.8 hourly Auto-Apply 60d+ ago
Entry Level Customer Service/Sales
Global Elite Group 4.3
Sales associate and customer service job in Gulfport, MS
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We're on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition.
Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others.
Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom.
Qualifications: • Ambition Over Experience: No prior experience is necessary - we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration.
If you're ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let's build something extraordinary together.
Ignite your potential - Apply today!
$18k-23k yearly est. Auto-Apply 36d ago
Representative, Customer Service
LCI Brand 4.8
Sales associate and customer service job in Biloxi, MS
ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:
EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military.
SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
The CustomerService Representative is to provide customerservice with customer recognition to everyone.
LOCATION AND SCHEDULE
Keesler AFB - On-Site
Schedule: Part-time (20-30 hours/week)
KEY RESPONSIBILITIES
Responsible for all customerservice functions with customer recognition and interface the most critical element.
Accurate computerized checkout
Requires excellent communication skills
Requesting and identifying material from the warehouse and shelf stocking.
Store cleanliness both in and outside.
Other duties as requested by Manager and/or Assistant Manager
QUALIFICATIONS
High school graduate with one year relevant work experience.
Basic retail knowledge. Accuracy with computerized checkout systems.
Requires excellent communication skills.
Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management. Team player.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is in a store and warehouse environment. The employee is regularly required to sit; stand; walk and use hands. This could require frequent manual labor similar to stocking of product, receiving freight, or other lifting and/or moving of product.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why LCI?
Purpose-driven company driven by principles, not profit
Reach your highest potential: upward mobility, rewarded through hard work
Competitive salary and compensation
Basic Life Insurance at no cost to the employee
401(k) with match and Surplus-Sharing Plans
Health, Dental, and Vision Insurance
Ten paid holidays annually
Paid Time Off (PTO)
On-site Health and Wellness program
Employee Assistance Program (EAP)
$22k-29k yearly est. 60d+ ago
Entry Level Vehicle Service Specialist - Biloxi Part Time
Metrolube Enterprises
Sales associate and customer service job in Biloxi, MS
Entry Level Vehicle Service Specialist
What You'll Do:
As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customerservice while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers - all included in our 18-point safety check. You'll work on a team to provide fast, easy, trusted services to our guests, and have fun doing it!
At VIOC, 'It all starts with our people.' Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority.
The perks and benefits we'll provide you*:
Competitive pay starting at $14.00/hour, with flexible pay options including Daily Pay, payroll debit cards and direct deposit.
Paid vacation, and holiday pay
Flexible work schedule: No late evenings
Paid on-the-job training - No previous automotive experience is required
Medical, dental, vision, and 401(k) savings plans - 100% match up to 3%
We promote from within - a commitment we are passionate about
Company provided uniforms and tools
40% discount on Valvoline Instant Oil Change automotive services
WHAT YOU'LL NEED TO SUCCEED:
An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
Mobility to crouch, bend, twist, and work with your hands above your head
Comfortable working in a non-climate-controlled environment
Fluency in reading, writing, and speaking English
HOW YOU'LL ADVANCE IN YOUR CAREER:
We're passionate about cars, but we are really in the business of taking care of people. At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
$14 hourly 60d+ ago
Associate Client Advocate - Southeast Region
Willis Towers Watson
Sales associate and customer service job in Mobile, AL
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level.
The Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary point of contact for providing all service, escalation, and placement to meet the client's insurance and risk management needs. The ACA has a strong connection to the client's business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts.
The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required.
As an ACA you are expected to have:
* Basic negotiation skills and demonstrated experience
* Basic account management skills and demonstrated experience
* Basic project management skills and demonstrated experience
* Strong presentation skills
* Ability to adapt to change
* Solid organization skills
* Ability to mentor a Client Specialist colleague
As an ACA you have the potential to serve as a mentor to other ACAs, a partner/ team member for others within your IVD, or an ACA Leader.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
* Retains existing book of business, develops, and strengthens client relationships
* Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience
* Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
* Recommend appropriate solutions throughout the policy term (including acquisition due diligence)
* Maximizes the profitability of the client account & drives retention of that business
* In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting
* Collaborates with client teams during Internal and External Strategy Meetings
* Engages with sales and broking to understand marketplace changes
* Supports the fee/compensation agreement and overall client invoicing processes
* Supports defensive RFP responses
* Aids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules
* Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients
* Ensures all policy requirements (legal, regulatory & compliance) are met
* Client-level coordination & management of all service delivery (GSD)
* Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations
* Gather and receive all client information working in collaboration with the Client Specialist
* Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards.
Qualifications
The Requirements
* Targeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities
* Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
* Depending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models
* Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
* Negotiation skills - the ability to drive conflict resolution and secure concessions without damaging relationships.
* Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
* Knowledge of commercial insurance renewal end-to-end process, steps and owners
* Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
* Daily management of work assignments, mentoring, and collaboration with a Client Specialist
* Receptive to feedback; critical thinking and problem-solving skills, high adaptability
* Supports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively
* Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
* Proficient Microsoft Office skills and familiarity with other relevant online tools
* Must achieve and maintain an active insurance broker's P&C license, and complete various continuing education activities as needed
* Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
Compensation
The base salary compensation range being offered for this role is $90,000-$120,000 USD per year.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
* Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
* Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
* Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets
$31k-54k yearly est. 31d ago
Learn more about sales associate and customer service jobs
How much does a sales associate and customer service earn in Gautier, MS?
The average sales associate and customer service in Gautier, MS earns between $14,000 and $26,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.
Average sales associate and customer service salary in Gautier, MS
$19,000
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