Sales associate and customer service jobs in Goleta, CA - 497 jobs

Job DescriptionBenefits: 401(k) matching Bonus based on performance Employee discounts Opportunity for advancement Were a legacy brandserving Santa Barbara since 1947and were scaling with purpose. We have added product offerings like garage conversions, turf lawns, cabinetry, and more. Now its time to build a sales team that can drive us to double SALES and give our leadership space to grow the business, not just run it. That means were hiring a real closer who will own a piece of the mission: Youll start with access to some walk-in and inbound leads, but Youll also spend 50% of your time bird-dogging and building your own pipeline designers, realtors, property managers, builders, etc. If youre the right fit, youll help generate an additional $500K+ in outside sales to the trades and $500K+ in retail sales annually and earn well over $100K. WHAT YOU GET: Access to some of our retail floor and showroom leads $100K+ commission potential (no income cap) Spiffs, trade account bonuses, builder incentives Sales systems, showroom support, and mentoring from top reps A clear path to help us grow and r a $3M+ company with high autonomy WERE LOOKING FOR: Flooring/remodel/home improvement sales experience preferred Hunters, not just order-takers Proven follow-up habits and CRM discipline Coachable mindset, strong presentation skills, and hustle TO APPLY: Click here and fill out our application form **************************************** We dont schedule interviews until thats submitted. This isnt a job. Its a lane to run in, earn big, and grow with a company thats serious about winning. THIS ROLE IS NOT FOR: Anyone needing a guaranteed salary Anyone afraid of networking or outreach Anyone coasting or looking for "easy" sales

As a Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. What You'll Get: Hourly Rate is 21.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans. Bonus: Eligible, Up to 12% Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime) Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay) Sick Pay: Granted Up to 48 hours Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) Profit Sharing: Eligible Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental Medical, Dental & Vision plan options Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more Responsibilities Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. Welcome each customer with a smile. Proudly represent Hertz with your professional appearance, language and behavior. Focus on providing a clean and safe vehicle, to every customer, every time. Take ownership of each customer's service experience by immediately owning and resolving issues. Be proud of our brand and the role you play in our success. Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. Build brand loyalty. Utilize company approved sales and service techniques when determining customer wants and needs. Offer optional products to meet customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer using our company rental requirement guidelines. Provide customers assistance with directions, maps, local area information, appropriate service information, etc. Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. Ensure that the return date and time on the rental agreement is accurate. Review all charges at the time of vehicle return. Prepare the Rental Agreement Folder with all required information. Answer the phones to assist customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues. Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Skills Passion for customer service and attention to detail - Goes the extra mile Self-motivated to achieve and exceed targeted goals Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. Proficiency in English Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team 100% customer focus, with proven experience within a customer facing environment Additional Requirements Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time

The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information. JOB RESPONSIBILITIES: Create bespoke experience for guests. Responsible for all reservation activity ensuring that the reservation lines are attended always. Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.). Properly access all functions of the reservations system according to established procedures. Courteously answer inquiries and accept reservations over the phone Maximize revenue by utilizing suggestive selling and up-selling techniques. Demonstrate advantages and create value for our guests. Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly. Assist where necessary to ensure optimum service is provided to guests, visitors and other departments. Work closely with several departments in coordinating reservations, sales and rate strategy. Support other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management. Assist in one stop reservation service (including restaurant, spa, etc.) Assist in prearrival process for all guests (email/phone) Assist in answering PBX call into hotel. SKILLS AND EDUCATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required High School Diploma or equivalent Prior luxury hospitality experience preferred Ability to multitask between different computer systems. Must possess computer skills Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate Strong customer development and relationship management skills Ability to influence others to up sell products and services with excellent negotiation skills Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette Ability to accurately input and access data into hospitality software Must be able to prioritize, organize and follow-up in a timely manner Must be able to work cohesively with other departments, co-workers as part of a synergistic team Ability to work a varied schedule including, days, nights, weekends, and holidays QUALIFICATION: Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.

Salesperson Grieco Automotive Group is seeking professional, positive, energetic sales representatives. If you are a self-motivated person with aspirations for success, a sales position with Grieco Automotive Group may be for you. You must maintain a positive attitude and have a great work ethic. We invite all top performing people to apply their skills to help our company continue to grow. Be part of the Grieco Automotive Group which is family owned and operated that is dedicated to 100% customer satisfaction. We can only achieve that goal by having dedicated employees like yourself that share the same vision. The group entered the automotive industry in1975 and grown by leaps and bounds in the last few years. There has never been a better time to join our group and help further our growth. Benefits: Health Dental Vision Paid time off 401(k) 401(k) matching Employee discount Referral program Discounts on new/used vehicles including service & parts for family & friends across company brands Responsibilities: Demonstrate vehicles (includes test drives). Report to the vehicle Sales Manager regarding objectives, planned activities, reviews and analysis. Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers. Attend sales meetings and training offered by the dealership and the manufacturer. Maintain a prospect development system and an owner follow-up system that encourages repeat and referral business. Understand the terminology of the automobile business and be up-to-date with technological changes in the products. Know and understand the federal, state, and local laws which govern retail auto sales. Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Ability to sell a minimum quota according to dealership standards. Qualifications: Sales Experience preferred. High school diploma or equivalent preferred. Ability to read and comprehend instructions and information. Valid driver's license. Professional personal appearance. Excellent communication skills. Bilingual is a plus. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, and MVR. Supplemental Pay: Bonus pay EOE employer and a drug-free workplace.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Pay Range: $43,000 - $49,000 Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoymorespend We can recommend jobs specifically for you! Click here to get started.

JOB TITLE: CSA - Cashier, Part Time FLSA STATUS: Nonexempt Hourly SHIFT SCHEDULE: 10:00 - 6:00PM (25 hrs. a week. Weekends are a must.) REPORTS TO: Retail Store Manager The Customer Service Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES • Provide friendly service to customers • Greet and assist customers • Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed) • Account for all monies, cigarettes, and lottery tickets on assigned shift • Check the expiration date and face-off product • Follow proper safety protocols and procedures REQUIREMENTS • Must be available to work various schedules, including weekends and holidays • Minimum of 1 year of customer service experience • Must have the ability to accurately handle money • Must have strong attention to detail • Must possess excellent verbal and written communication skills • Must have excellent customer service skills • Must be capable of effectively communicating with customers and co-workers • Must be able to work independently and be self-motivated • Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS • Must be able to stand and walk for the duration of the shift • Regularly lift and or move up to 20-50 pounds • Must be comfortable working in a convenience store environment • Must maintain a professional appearance and abide by the Dress Code Policy • Must maintain a professional and friendly demeanor towards customers and fellow employees • Daily exposure to gasoline and oil products • Fast-paced environment (This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.) 10:00 AM - 6:00 PM (4 days, weekends a must)

Job DescriptionDescription:JOB SUMMARY: The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information. JOB RESPONSIBILITIES: Create bespoke experience for guests. Responsible for all reservation activity ensuring that the reservation lines are attended always. Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.). Properly access all functions of the reservations system according to established procedures. Courteously answer inquiries and accept reservations over the phone Maximize revenue by utilizing suggestive selling and up-selling techniques. Demonstrate advantages and create value for our guests. Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly. Assist where necessary to ensure optimum service is provided to guests, visitors and other departments. Work closely with several departments in coordinating reservations, sales and rate strategy. Support other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management. Assist in one stop reservation service (including restaurant, spa, etc.) Assist in prearrival process for all guests (email/phone) Assist in answering PBX call into hotel. QUALIFICATION: Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above. Requirements:SKILLS AND EDUCATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required High School Diploma or equivalent Prior luxury hospitality experience preferred Ability to multitask between different computer systems. Must possess computer skills Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate Strong customer development and relationship management skills Ability to influence others to up sell products and services with excellent negotiation skills Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette Ability to accurately input and access data into hospitality software Must be able to prioritize, organize and follow-up in a timely manner Must be able to work cohesively with other departments, co-workers as part of a synergistic team Ability to work a varied schedule including, days, nights, weekends, and holidays

JOB TITLE: CSA - Cashier, Part Time FLSA STATUS: Nonexempt HourlySHIFT SCHEDULE: 10:00 - 6:00PM (25 hrs. a week. Weekends are a must.) DEPT/LOCATION: 305 Carmen Drive, Camarillo, CA 93010REPORTS TO: Retail Store ManagerThe Customer Service Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES • Provide friendly service to customers• Greet and assist customers• Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)• Account for all monies, cigarettes, and lottery tickets on assigned shift• Check the expiration date and face-off product• Follow proper safety protocols and procedures REQUIREMENTS • Must be available to work various schedules, including weekends and holidays• Minimum of 1 year of customer service experience• Must have the ability to accurately handle money• Must have strong attention to detail• Must possess excellent verbal and written communication skills• Must have excellent customer service skills• Must be capable of effectively communicating with customers and co-workers• Must be able to work independently and be self-motivated• Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS • Must be able to stand and walk for the duration of the shift• Regularly lift and or move up to 20-50 pounds• Must be comfortable working in a convenience store environment• Must maintain a professional appearance and abide by the Dress Code Policy• Must maintain a professional and friendly demeanor towards customers and fellow employees• Daily exposure to gasoline and oil products• Fast-paced environment (This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)

Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) About the Position HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life Demonstrate HP products at a big box retail store Engage and build rapport with customers by creating a memorable experience Responsible for maintaining professional relationships with management and staff within assigned store Train retail store associates on HP products and services Maintain displays for cleanliness, functionality, and demo-readiness Responsible for reporting and competitive insights What's in it for you? Stable, weekly schedule Next day pay on-demand with DailyPay Friday, Saturday, or Sunday availability Paid training completed online $25 per month Technology Reimbursement Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? Be a problem-solving, tech-savvy enthusiast Have an outgoing personality and be eager to learn Be comfortable engaging with customers and demonstrating products with training Ability to engage in a selling process that overcomes objections and connects with customer needs Retail experience or customer service experience in electronics, tech or wireless a plus Training or product demonstration experience a plus 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That's why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms' values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW Kate Farms is seeking a Sales Associate to join our dynamic Inside Sales team. In this role you will be responsible for handling incoming sales calls and placing outbound sales calls to customers and prospects. This role requires strong communication skills and the ability to listen to customer needs and recommend the appropriate products or services. The Sales Associate will work closely with the sales team to achieve sales targets, drive strategic initiatives, and provide exceptional customer service. This role requires flexibility, adaptability, and an openness to continuously take on new challenges and drive revenue. The position only requires occasional travel for training, meetings, and development opportunities. WHAT YOU WILL DO Make outbound sales calls to generate new leads, message and sample accounts as well as follow up on sales inquiries/ leads. Handle incoming sales calls and inquiries from customers and prospects, providing follow-up and solutions, including referring to the field team. Lead virtual educational sales meetings with customers on platforms such as Zoom or Microsoft Teams. Listen to customer needs and identify opportunities to recommend the appropriate products or services. Nurture and maintain relationships with existing customers to promote customer retention and increase sales. Work closely with the sales team to achieve sales targets and provide exceptional customer service and support. Collaborate with the sales team during regional calls and provide Inside Sales updates. Utilize CRM software to track sales activities, execute precall planning, update customer information, and generate sales reports. Provide basic WIC education to customers as it relates to Kate Farms products. Participate in sales meetings, training sessions, and conferences as required. Meet or exceed monthly sales targets and goals. Stay updated on industry trends and participate in regular sales and product training initiatives. WE ARE LOOKING FOR SOMEONE WITH Bachelor's degree in Business, Nutrition, Sales, or a related field preferred. Registered Dietitian preferred. 1-2 years of experience in inside sales, sales or related experience. Must be verbally fluent in English, as well as possess excellent grammar skills in both languages. Fluent in Spanish is a plus. Knowledge of healthcare system preferred. Strong interpersonal and communication skills. Excellent phone etiquette and active listening skills. Proven track record of meeting or exceeding sales targets. Ability to build and maintain customer relationships. Self-motivation and goal oriented. Strong organizational and time management skills. Proficiency in Microsoft Office suite and CRM software such as Salesforce or Veeva. Familiarity with the medical or healthcare industry. Positive and outgoing attitude. Superior negotiating and influencing skills. Excellent written and verbal communication skills. Keen ability to listen and follow-up effectively and diplomatically with all staffing levels and customers. Strong commitment to company mission and values. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Ability to respectfully share and accept feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Effectively handle lifting of various objects weighing up to 12 pounds. While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with occasional trips to the corporate office or other meeting locations. Requires 10% travel. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). Some positions may include additional compensation in the form of equity. The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $30.00 - $42.00 per hour USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.

PARENT SERVICES SPECIALIST Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to: Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements. Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program. Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data. Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations). Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources. Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients. Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources. Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed. Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed. Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed. Attend and participate in CDR staff meetings and other agency events as required. Accurately maintain, monitor, and submit all required reports by established deadlines. May be required to manage family child care caseload at outstation locations within Ventura County as needed. Perform other duties as assigned. EMPLOYMENT STANDARDS Required Education and Experience: High school graduate or equivalent and a minimum of 24 completed college units. A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management. Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management. Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations. Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles. Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.

Job Description Harlow Insurance Agency, a leading insurance provider in Santa Barbara, California, is seeking a dedicated individual to join our team as an Inside Sales and Service Representative. At Harlow Insurance, we value building solid relationships with our clients and serving our local community with the highest level of integrity and professionalism. This role is perfect for someone who is passionate about connecting with customers, understanding their insurance needs, and providing exceptional service. As an Inside Sales and Service Representative, you will be the face of Harlow Insurance, responsible for helping clients navigate their insurance options and ensure they have the coverage they need to protect what matters most. Join us in our mission to provide peace of mind and security to our valued clients. Benefits Hourly Base Salary + Commission + Bonus Opportunities Retirement Plan Career Growth Opportunities Hands on Training Paid Time Off (PTO) Mon-Fri Schedule Health Insurance Dental Insurance Vision Insurance Responsibilities Client Interaction: Establish rapport with clients, assess their insurance needs, and recommend suitable coverage options. Policy Management: Assist clients in managing their insurance policies, including updates, renewals, and claims processing. Customer Support: Provide timely and efficient customer service, addressing inquiries, and resolving issues to ensure client satisfaction. Sales Support: Collaborate with the sales team to identify cross-selling opportunities and maximize client retention. Documentation: Maintain accurate records of client interactions, policy details, and service requests. Requirements Licensing: Active California Property & Casualty License preferred. Experience: Prior experience in insurance sales or customer service is advantageous. Communication Skills: Excellent verbal and written communication abilities. Customer Focus: Strong dedication to providing outstanding service and support to clients. Detail-Oriented: Attentive to accuracy and thorough in completing tasks. Team Collaboration: Ability to work effectively with colleagues towards common goals. Organizational Skills: Capable of managing multiple tasks and priorities efficiently.

Job Description ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs. Under the direction of the Member Services Manager, plans, manages, directs, organizes and controls the operational activities and employees of the Call Center, including cross-selling, member service, quality, safety and security control. Assists the Member Services Manager in overseeing the duties and functions of the Call Center employees and assumes the responsibilities of the Member Services Manager when made necessary by absence. Supports the Member Services Manager by ensuring business objectives are attained and member service delivery is professional and efficient. Ensures systems are utilized to their fullest potential. Monitors inbound calls to observe employee performance, demeanor, technical accuracy, sales and service efforts, and adherence to Credit Union policies and procedures. Responsible for achieving Call Center sales goals as established by Member Services and Support Manager and VP Branch Experience. Establishes and monitors employee sales and production goals. Monitors and observes employee performance, including technical accuracy, sales and service efforts, and conformation to policies and procedures. Assists the Member Services Manager in providing leadership to and professional development of Call Center employees to ensure optimal member service. Maintains teamwork and morale among employees. Monitors and reviews employee and inbound call queue performance. Monitors and manages service standard results daily, weekly and monthly. Reviews employee activities and works with Member Services Manager to formulate recommendations for improvement. Answers questions and recommends corrective actions to address member concerns. Aids on complex inquiries, transactions and problem resolution, supervisor calls and approvals beyond employee limits. Maintains the ability to process and fund loans of all types as well as cross-sell all Credit Union products and services. Reviews Call Center activities and works with Member Services Manager to formulate recommendations concerning important policies and services. Works with Member Services Manager as liaison between contracted partners and Credit Union to ensure processes are in place to better serve members. Works with Credit Union partners and vendors to ensure expenses are in accordance with budget. Participates in project implementation, including leading and participating in business priority projects. Works with Member Services Manager to ensure compliance with Credit Union operating policies and procedures. Prepares Call Center schedule, ensuring that breaks and meals are taken to optimize staffing levels. Adjusts staffing models as needed based on service levels, anticipated events, special promotions and transaction volume. Consistently coaches and reviews sales activities of Member Services Officers in all categories. Conducts role-playing with MSOs who need improvement in sales goals. SUPERVISORY FUNCTIONS Effectively directs and supervises assigned employees, ensuring optimal performance. Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws. Supervisory duties include, but are not limited to, employee selection, training, coaching and discipline. Verifies employee time records and employee performance. Motivates, coaches and evaluates assigned employees' performance. Establishes an environment that promotes teamwork and eliminates barriers to effectively working within the Call Center and across the Credit Union organizational structure. Regularly schedules and conducts Department meetings to keep employees current on Credit Union goals, promotions, products, services, and activities. Encourages participation and open communication. QUALIFICATIONS The qualifications listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this position. Education and Experience High School diploma or GED, or an equivalent combination of education and experience. Knowledge of operational activities and practices in a financial institution. Five or more years of increasingly responsible experience in a supervisory role within a financial institution, or other related managerial experience. Certificates, Licenses and Registrations California State Notary license (or ability to obtain one). Knowledge Call Center operations, practices, laws and regulations. Credit Union products, services, programs and promotions. Microsoft Word, Excel, Outlook. Supervisory Skills and Abilities Develops and encourages cooperation and teamwork among employees. Possesses skills in directing, coaching, motivating, delegating, evaluating, and counseling assigned employees. Knowledge and experience in promoting teamwork and eliminating barriers to effectively working within the Department and across the Credit Union organizational structure. Other Skills and Abilities Operates a variety of office equipment and machines. Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging. Ability to work a variety of hours, including evenings and weekends. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this job, the employee: Occasionally (up to 3 hours per workday) Frequently (3 - 6 hours per workday) Regularly (more than 6 hours per workday) Sits X Stands X Walks X Bends neck or waist X Twists neck or waist X Stoops or kneels X Uses hands to finger, handle or grasp X Repetitively uses fingers X Reaches, pulls or pushes below shoulder level X Reaches, pulls or pushes above shoulder level X Lifts and carries 11 to 25 pounds Up to 10 pounds Talks X Hears X Sees X Drives a vehicle X Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Working Condition The worker is not substantially exposed to adverse environmental conditions. Mobility Moderate Noise Level Moderate AFFIRMATIVE ACTION/EEO STATEMENT: It is the policy of CoastHills to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. CoastHills conforms to the spirit as well as to the letter of all applicable laws and regulations. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by CoastHills where appropriate.

Job DescriptionEntry-Level Sales Representative - Start Your Career with a Fun, Growing Company! Training in Oxnard → Full-Time in Sherman Oaks Base Pay + Uncapped Commission About the Job Ready to kickstart your career? We're hiring an Entry-Level Sales Representative - no experience needed. If you're friendly, motivated, and enjoy talking to people, this is a great opportunity to learn, grow, and work with a supportive team. Where You'll Work Training (1-3 months): Oxnard, CA Permanent Location: Sherman Oaks, CA Schedule: Monday-Friday, 9:00 AM-4:30 PM What You'll Be Doing Respond to inbound leads generated from social media (no cold calling) Help customers choose the right fencing products Send estimates via email Track conversations, quotes, and follow-ups in the CRM Build strong relationships with homeowners and contractors What We're Looking For Comfortable talking with customers Organized, reliable, and detail-oriented Positive attitude and willingness to learn Team player No experience required - just bring motivation and good energy Why You'll Love Working Here Uncapped commission - earn as much as you want Supportive, laid-back team environment Hands-on training and real career development 401(k) after one year Weekdays only - enjoy your weekends!

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Design Studio Specialist role You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand. Responsibilities · Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales · Perform productive in-home consultations including the ability to accurately measure and assess the client's living space · Create and present design plans based on client's needs, style, preferences and living space · Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals · Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders · Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment Criteria · Strong communication, clienteling and customer follow-up skills · Ability to complete and coordinate complex large orders within a variety of sales channels · Experience in working with the elements of design preferred · Proven ability to prioritize and handle multiple tasks simultaneously · 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required) Physical Requirements · Must be able to be mobile on the sales floor for extended periods of time · Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques · Full time associates are expected to have open availability to meet the needs of the business. · Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated. Benefits Just for You This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $16.50-$19.00 per hour. Depending on your position and your location, here are a few highlights of what you might be eligible for: · A generous discount on all Williams-Sonoma, Inc. brands · A 401(k) plan and other investment opportunities · A wellness program that supports your physical, financial and emotional health · Paid vacations and holidays (full-time) · Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time) Your Journey in Continued Learning · Individual development plans and career pathing conversations · Annual performance appraisals · Cross-brand and cross-functional career opportunities · Online learning opportunities through brand specific resources and WSI University · Leadership development opportunities WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Job Description Job Overview: Our company is looking for a High-Level Flooring, Kitchen, and Bath Salesperson, to help us capitalize on growth and doubling our business in 3 years. Your primary responsibility is to provide expert sales and customer service to clients seeking flooring, kitchen, and bath products for residential, builder, and commercial projects. You will work closely with customers, qualifying each project that shows you understand their needs and can deliver products that also fit their investment needs, guiding them through product selections, and ensuring their satisfaction throughout the buying process. Your expertise in flooring materials, kitchen cabinetry, and bathroom fixtures will be essential in helping customers make informed decisions that align with their design preferences and desired investment for each project. Must be a great team player with staff, a strong desire within to be a top performer and a proven track record of delivering a Million Dollars+ in personal sales while maintain margins. Key Responsibilities: 1. Customer Consultation: Engage with clients in-person, over the phone, or through digital channels to understand their flooring, kitchen, and bath requirements. Provide personalized recommendations based on their preferences, lifestyle, and budget. 2. Product Knowledge: Demonstrate a deep understanding of various flooring materials (e.g., hardwood, LVP, tile, carpet), kitchen cabinetry (e.g., styles, materials, finishes), and bathroom fixtures (e.g., sinks, faucets, vanities). Stay up-to-date with industry trends and product innovations. 3. Sales and Negotiation: Effectively present product options to customers, highlighting features, benefits, and cost implications. Handle price negotiations professionally to reach mutually beneficial agreements. 4. Quotations and Proposals: Prepare accurate quotes and proposals based on customer requirements. Detail all aspects of the products, services, and associated costs to ensure transparency. 5. Customer Service: Provide exceptional customer service throughout the sales process, ensuring that clients' questions, concerns, and follow-up requests are addressed promptly and professionally. 6. Project Coordination: Collaborate with installation teams, contractors, and other stakeholders to ensure seamless project execution. Coordinate product deliveries and installations, ensuring timely completion. 7. Market Research: Monitor industry trends, competitor offerings, and customer feedback to gain insights into market demands and preferences. Use this knowledge to enhance product offerings and improve customer satisfaction. 8. Sales Targets: Meet or exceed sales targets set by management while maintaining a high level of customer satisfaction. 9. Showroom Maintenance: Keep the showroom organized and presentable, ensuring all products are accurately labeled and well-displayed. 10. Documentation: Maintain accurate records of sales, customer interactions, and product inventory. Utilize CRM systems and other tools effectively to manage customer information. Qualifications and Skills: Proven experience in sales, preferably in flooring, kitchen, or bath industries. Extensive knowledge of flooring materials, kitchen cabinetry, and bathroom fixtures. Strong interpersonal and communication skills to build rapport with customers. Exceptional negotiation and closing abilities. Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively as part of a team.

The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information. JOB RESPONSIBILITIES: Create bespoke experience for guests. Responsible for all reservation activity ensuring that the reservation lines are attended always. Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.). Properly access all functions of the reservations system according to established procedures. Courteously answer inquiries and accept reservations over the phone Maximize revenue by utilizing suggestive selling and up-selling techniques. Demonstrate advantages and create value for our guests. Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly. Assist where necessary to ensure optimum service is provided to guests, visitors and other departments. Work closely with several departments in coordinating reservations, sales and rate strategy. Support other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management. Assist in one stop reservation service (including restaurant, spa, etc.) Assist in prearrival process for all guests (email/phone) Assist in answering PBX call into hotel. SKILLS AND EDUCATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required High School Diploma or equivalent Prior luxury hospitality experience preferred Ability to multitask between different computer systems. Must possess computer skills Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate Strong customer development and relationship management skills Ability to influence others to up sell products and services with excellent negotiation skills Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette Ability to accurately input and access data into hospitality software Must be able to prioritize, organize and follow-up in a timely manner Must be able to work cohesively with other departments, co-workers as part of a synergistic team Ability to work a varied schedule including, days, nights, weekends, and holidays QUALIFICATION: Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.

JOB DESCRIPTION PARENT SERVICES SPECIALIST Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to: Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements. Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program. Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data. Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations). Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources. Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients. Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources. Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed. Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed. Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed. Attend and participate in CDR staff meetings and other agency events as required. Accurately maintain, monitor, and submit all required reports by established deadlines. May be required to manage family child care caseload at outstation locations within Ventura County as needed. Perform other duties as assigned. EMPLOYMENT STANDARDS Required Education and Experience: High school graduate or equivalent and a minimum of 24 completed college units. A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management. Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management. Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations. Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles. Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs. Under the direction of the Member Services Manager, plans, manages, directs, organizes and controls the operational activities and employees of the Call Center, including cross-selling, member service, quality, safety and security control. Assists the Member Services Manager in overseeing the duties and functions of the Call Center employees and assumes the responsibilities of the Member Services Manager when made necessary by absence. Supports the Member Services Manager by ensuring business objectives are attained and member service delivery is professional and efficient. Ensures systems are utilized to their fullest potential. Monitors inbound calls to observe employee performance, demeanor, technical accuracy, sales and service efforts, and adherence to Credit Union policies and procedures. Responsible for achieving Call Center sales goals as established by Member Services and Support Manager and VP Branch Experience. Establishes and monitors employee sales and production goals. Monitors and observes employee performance, including technical accuracy, sales and service efforts, and conformation to policies and procedures. Assists the Member Services Manager in providing leadership to and professional development of Call Center employees to ensure optimal member service. Maintains teamwork and morale among employees. Monitors and reviews employee and inbound call queue performance. Monitors and manages service standard results daily, weekly and monthly. Reviews employee activities and works with Member Services Manager to formulate recommendations for improvement. Answers questions and recommends corrective actions to address member concerns. Aids on complex inquiries, transactions and problem resolution, supervisor calls and approvals beyond employee limits. Maintains the ability to process and fund loans of all types as well as cross-sell all Credit Union products and services. Reviews Call Center activities and works with Member Services Manager to formulate recommendations concerning important policies and services. Works with Member Services Manager as liaison between contracted partners and Credit Union to ensure processes are in place to better serve members. Works with Credit Union partners and vendors to ensure expenses are in accordance with budget. Participates in project implementation, including leading and participating in business priority projects. Works with Member Services Manager to ensure compliance with Credit Union operating policies and procedures. Prepares Call Center schedule, ensuring that breaks and meals are taken to optimize staffing levels. Adjusts staffing models as needed based on service levels, anticipated events, special promotions and transaction volume. Consistently coaches and reviews sales activities of Member Services Officers in all categories. Conducts role-playing with MSOs who need improvement in sales goals. SUPERVISORY FUNCTIONS Effectively directs and supervises assigned employees, ensuring optimal performance. Carries out supervisory responsibilities in accordance with Credit Union policies and applicable laws. Supervisory duties include, but are not limited to, employee selection, training, coaching and discipline. Verifies employee time records and employee performance. Motivates, coaches and evaluates assigned employees' performance. Establishes an environment that promotes teamwork and eliminates barriers to effectively working within the Call Center and across the Credit Union organizational structure. Regularly schedules and conducts Department meetings to keep employees current on Credit Union goals, promotions, products, services, and activities. Encourages participation and open communication. QUALIFICATIONS The qualifications listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this position. Education and Experience High School diploma or GED, or an equivalent combination of education and experience. Knowledge of operational activities and practices in a financial institution. Five or more years of increasingly responsible experience in a supervisory role within a financial institution, or other related managerial experience. Certificates, Licenses and Registrations California State Notary license (or ability to obtain one). Knowledge Call Center operations, practices, laws and regulations. Credit Union products, services, programs and promotions. Microsoft Word, Excel, Outlook. Supervisory Skills and Abilities Develops and encourages cooperation and teamwork among employees. Possesses skills in directing, coaching, motivating, delegating, evaluating, and counseling assigned employees. Knowledge and experience in promoting teamwork and eliminating barriers to effectively working within the Department and across the Credit Union organizational structure. Other Skills and Abilities Operates a variety of office equipment and machines. Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging. Ability to work a variety of hours, including evenings and weekends. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this job, the employee: Occasionally (up to 3 hours per workday) Frequently (3 - 6 hours per workday) Regularly (more than 6 hours per workday) Sits X Stands X Walks X Bends neck or waist X Twists neck or waist X Stoops or kneels X Uses hands to finger, handle or grasp X Repetitively uses fingers X Reaches, pulls or pushes below shoulder level X Reaches, pulls or pushes above shoulder level X Lifts and carries 11 to 25 pounds Up to 10 pounds Talks X Hears X Sees X Drives a vehicle X Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Working Condition The worker is not substantially exposed to adverse environmental conditions. Mobility Moderate Noise Level Moderate AFFIRMATIVE ACTION/EEO STATEMENT: It is the policy of CoastHills to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. CoastHills conforms to the spirit as well as to the letter of all applicable laws and regulations. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by CoastHills where appropriate.