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The differences between security agents and security/customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a security agent has an average salary of $35,179, which is higher than the $32,115 average annual salary of a security/customer service.
The top three skills for a security agent include customer service, patrol and emergency situations. The most important skills for a security/customer service are ID, patrol, and security services.
| Security Agent | Security/Customer Service | |
| Yearly salary | $35,179 | $32,115 |
| Hourly rate | $16.91 | $15.44 |
| Growth rate | 3% | 3% |
| Number of jobs | 125,019 | 224,564 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 34% | High School Diploma, 34% |
| Average age | 43 | 43 |
| Years of experience | - | - |
Security Agents guard the entrance and exit of a building, watching CCTV footage for unusual activities, and holding trespassers until authorities arrive. Being a security agent is usually a shift-based job and can sometimes last overnight. Security Agents must have first aid knowledge and basic skills with self-defense.
A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.
Security agents and security/customer services have different pay scales, as shown below.
| Security Agent | Security/Customer Service | |
| Average salary | $35,179 | $32,115 |
| Salary range | Between $23,000 And $52,000 | Between $24,000 And $41,000 |
| Highest paying City | Seattle, WA | Seattle, WA |
| Highest paying state | Washington | Alaska |
| Best paying company | Inter-Con Security Systems | JPMorgan Chase & Co. |
| Best paying industry | Hospitality | Hospitality |
There are a few differences between a security agent and a security/customer service in terms of educational background:
| Security Agent | Security/Customer Service | |
| Most common degree | Bachelor's Degree, 34% | High School Diploma, 34% |
| Most common major | Criminal Justice | Business |
| Most common college | - | - |
Here are the differences between security agents' and security/customer services' demographics:
| Security Agent | Security/Customer Service | |
| Average age | 43 | 43 |
| Gender ratio | Male, 77.0% Female, 23.0% | Male, 66.4% Female, 33.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 23.7% Asian, 5.7% White, 52.1% American Indian and Alaska Native, 1.6% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 21.0% Asian, 6.2% White, 54.3% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 6% | 6% |