Senior associate jobs in Harrisonburg, VA

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Summary/Objective The Business Assurance Manager is responsible for overseeing and improving the day-to-day operations of the Quality Assurance and HMDA/CRA/1071 Teams. This role ensures business processes and operations align with regulatory standards, internal controls, and data collection processes, especially focusing on accurate HMDA/CRA/1071 data reporting. Additionally, the manager will assist the Director of Business Support and Delivery with various operational projects, driving operational excellence and ensuring compliance with relevant regulations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Directly managing Quality Assurance and HMDA/CRA/1071 teams, including conducting performance evaluations, providing training, and fostering professional development for staff. Promote a collaborative and high-performing team environment through mentorship, coaching, and encouragement of continuous professional growth. Implement the operational plans set forth by the Director of Business Support and Delivery, ensuring all initiatives align with organizational goals and objectives. Track key performance metrics and report regularly to the Director of Business Support and Delivery to assess team performance and the progress of ongoing projects. Oversee and coordinate the execution of quality assurance reviews to ensure compliance with Quality Assurance Procedures and company standards. Monitor trends in operational issues to identify training needs or gaps in policies and procedures, making recommendations for improvements. Ensure that legal documents received by the bank are addressed and responded to within required timeframes. Coordinate the collection and reporting of HMDA/CRA/1071 data, ensuring accurate data collection and the timely submission of annual reports in compliance with regulatory deadlines. Work on and manage various operational projects as assigned by the Director of Business Support & Delivery, ensuring timely execution and resource allocation. Manage resources and schedule work effectively to meet demands related to quality assurance reviews, HMDA/CRA/1071 data collection, and project timelines. Identify and assess business operations, controls, and processes to determine areas requiring quality assurance reviews or additional data collection efforts for HMDA/CRA/1071 reporting. Keep abreast of day-to-day company policies, procedures, controls, and regulations impacting the Quality Assurance and HMDA/CRA/1071 teams, ensuring adherence to these standards. Ensure that issues identified during reviews or audits are resolved in a timely and efficient manner, minimizing operational disruptions. Assist with writing and updating business policies, procedures, and controls for Quality Assurance, HMDA/CRA/1071 data collection, and other operational areas to maintain compliance and improve efficiency. Offer constructive feedback to the Director of Business Support and Delivery regarding challenges, risks, and areas for improvement within the business assurance function. Work collaboratively with other departments to ensure that quality assurance reviews are aligned with policies, procedures, and regulations, while also ensuring accurate data collection for HMDA/CRA/1071 reporting and the timely completion of projects. Other Duties Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy. Support audits, regulatory reviews, and examinations by organizing and preparing the relevant documentation requested by auditors or regulatory bodies and submitting information requested by required deadlines. Perform additional tasks and responsibilities as directed by the Director of Business Support & Delivery. Skills/Abilities Ability to maintain confidentiality and act with professionalism in all aspects of work. Proven ability to lead and develop teams, manage performance, and foster a productive work environment. Strong organizational and detail-oriented abilities to manage multiple priorities effectively. Excellent verbal and written communication skills to interact with team members, senior leadership, and external parties. Ability to assess complex situations, identify problems, and develop effective solutions. Ability to work cross-functionally with various departments and external stakeholders to meet organizational objectives. Strong ability to manage multiple tasks simultaneously, prioritize effectively, and maintain a focus on high-priority tasks. Demonstrated adaptability in managing evolving project priorities or business requirements. Ability to track progress on outstanding items and ensure timely completion of all tasks. Ability to prioritize tasks. Ability to work occasional overtime during peak periods Strong problem-solving skills with the ability to troubleshoot and resolve operational challenges. Supervisory Responsibility This position has supervisory responsibilities of staff in multiple locations. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Travel is required for this position. Education and Experience Required Qualifications: Bachelor's degree or above in business administration, finance, or a related field; or equivalent additional related experience. Minimum of 3 years' experience in data collection, quality assurance, auditing, or a similar role. At least 3 years of experience managing staff, including conducting performance evaluations and providing training. Desired Qualifications: Knowledge of regulatory compliance, legal processes, and financial institutions is an asset. Relevant professional certification (e.g. CBA, CRCM, CMCP) is a plus. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Part-time Description Hospice of the Piedmont is seeking a motivated and detail-oriented Development Associate to support our development team in advancing donor engagement and fundraising efforts. The Development Associate plays a key role in ensuring smooth day-to-day operations and meaningful donor experiences. This position is ideal for someone who thrives in a mission-driven environment, values precision and organization, and is eager to make a lasting impact through behind-the-scenes support. This is a part-time 24-hour-a-week position. Responsibilities/General Duties (including but not limited to): Gift Processing and Donor Acknowledgement (60%) Processes financial gifts and records documentation of gifts in donor database. Generates all gift acknowledgement letters and receipts in a timely manner. Prepares and mails tribute lists of memorial gifts received monthly. Provides customer service by resolving questions, taking phone donations, and assisting donors on-site. Database Support (15%) Helps ensure accuracy and integrity of all aspects of the donor database; implements policies, procedures, and guidelines for data entry when necessary. Updates constituent and patient biographical information, including returned mail. Donor Stewardship (10%) Assists with personal, handwritten notes to steward donors and acknowledge gifts. Responds promptly to donor needs and communicates clearly and professionally, maintaining confidentiality handling day-to-day issues. Phone and General Office Support (10%) Assists with answering phone calls and general development email inquiries. Scans and digitizes files, as necessary. Filing Orders printed materials and maintains inventory levels Assists with scheduling meetings for Marketing and Development teams, as appropriate. Events and Communications Support (5%) Assists with the planning and execution of all development and marketing events. Prepares materials needed for meetings and events, attends events as required. Qualifications: Bachelor's degree At least 3-5 years of experience in a professional Development Office with comparable duties and responsibilities. Knowledge and proficiency in Raiser's Edge or other customer relationship management software and extensive computer literacy including, but not limited to, Word, Excel and PowerPoint. Desired Competencies: Adaptability: Adapts to changes in the work environment; Willing to learn new techniques and procedures; Works as a team player and understands how to prioritize competing demands Planning/Organizing & Project Management: Prioritizes and plans work activities; Uses time efficiently; Goal oriented; Highly organized; Completes projects on time and within budget Communication: Demonstrates strong written and verbal communication, excellent interpersonal skills, customer service-oriented, proficient in preparing professional reports and presentations Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity; Upholds organizational values Typical Physical Demands/Working Conditions: Sit, stand, stoop, bend, reach, lift and walk, climb steps Communicate by phone, writing, speaking Lifting up to 20 pounds General fast-paced work environment Driver's license, personal automobile and current automobile liability insurance Ability to travel if needed Hospice of the Piedmont offers you the opportunity to reconnect with all of the reasons you went into nursing in the first place, along with competitive wages and a comprehensive benefits package which includes Medical, Dental, Life, Short & Long Term Disability, 403(b) Retirement Plan with employer matching, Flexible Spending Accounts, Employee Assistance Program, Paid Time Off, and Paid Holidays. Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.

Time Type: Full time Remote Type: Job Family Group: Sales The Sales Development Associate's job is to meet or exceed pre-determined service expectations while selling product, merchandising, and fulfilling route management objectives to drive volume and profit growth in accounts. This position helps to cover the routes that do not have current coverage until a permanent sales representative can be assigned. ***$21.64/hour ***$3,600.00 car allowance ***FULL BENEFITS WITHIN 30 DAYS OF BEING HIRED *** Territory Coverage Charlottesville, Waynesboro, Staunton, and Harrisburg areas : Job Responsibilities: Calls on accounts and covers daily routes that do not have coverage by creating an established and efficient routing pattern. Strategizes/preplans on how best to achieve sales and merchandising objectives and understands accounts' buying patterns by understanding and reviewing company pricing and product programming information on a monthly basis and maintaining accurate historical account purchase information. Maintains product levels in accounts by taking inventory and restocking shelves (where legal). Ensures maximum brand visibility within accounts by using effective and current point of sale materials when appropriate. Services accounts by delivering products to customers in extenuating circumstances, handling customer issues and complaints and referring these issues, as appropriate, to management. May be expected to obtain payment depending on the market. Extended route coverage in some circumstances. Attains standards of performance goals by achieving the distribution, volume, and activity goals of supplier brands as set by management. Ensures national account compliance where applicable by accurately completing all necessary surveys. Other duties, as assigned by the jobholder's supervisor, may also be required. Minimum Qualifications: Bachelor's degree in related field and/or equivalent training and work experience No prior experience required Basic PC skills using MS Office and other various computer programs including presentation software Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines Analytic and Reporting skills Utilize sound judgement and problem-solving skills Ability to work in fast-paced, high-volume, team environment Preferred Qualifications: Ability to hold Solicitor's Permit Understanding of Wine and Spirits Strong computer, customer service, and interpersonal expertise Preferred previous sales experience Physical Requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone Competencies: Accountable for meeting own targets, work is reviewed periodically. Problems encountered will be defined, repetitive, and routine with a solution readily available. This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. - Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call ************** and let us know the nature of your request and your contact information.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. + General Expectations: + Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. + Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. + Maintains privacy during all interactions including check-in. + Independently takes calls, schedules and registers patients. + Completes requests for service and associated tasks following established timelines. + Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. + Answers telephones, screens calls, confirms appointments, and maintains appointment schedule + Refers callers to appropriate individuals, and provides routine information following established procedures. + Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. + Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. + Working with management and care team to help resolve scheduling conflicts and issues. + Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. + Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. + Achieves expected metric targets applicable to scheduling and registration + Scheduling: + Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. + Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. + Maintain and demonstrate effective and accurate scheduling skills including following established processes. + Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. + Registration, Check-In and Check-out: + Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly + Prints medication lists and gives them to the patient/family for review during check-in + Promptly and accurately updates patient tracking system + Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, + Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience: + Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. + Demonstrates exceptional customer service both for in-person and telephone activities. + Maintains a positive attitude when speaking with customers and internal and external service representatives. + Optimizes listening skills to address customer requests and needs. + Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. + In addition to the above job responsibilities, other duties may be assigned. **MINIMUM REQUIREMENTS (Access Associate)** Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. **MINIMUM REQUIREMENTS (Senior Access Associate)** Education: High School Graduate or Equivalent. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple relevant experience. Licensure: None required. **PHYSICAL DEMANDS** Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. _The_ _University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Summary/Objective The Business Assurance Manager is responsible for overseeing and improving the day-to-day operations of the Quality Assurance and HMDA/CRA/1071 Teams. This role ensures business processes and operations align with regulatory standards, internal controls, and data collection processes, especially focusing on accurate HMDA/CRA/1071 data reporting. Additionally, the manager will assist the Director of Business Support and Delivery with various operational projects, driving operational excellence and ensuring compliance with relevant regulations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Directly managing Quality Assurance and HMDA/CRA/1071 teams, including conducting performance evaluations, providing training, and fostering professional development for staff. Promote a collaborative and high-performing team environment through mentorship, coaching, and encouragement of continuous professional growth. Implement the operational plans set forth by the Director of Business Support and Delivery, ensuring all initiatives align with organizational goals and objectives. Track key performance metrics and report regularly to the Director of Business Support and Delivery to assess team performance and the progress of ongoing projects. Oversee and coordinate the execution of quality assurance reviews to ensure compliance with Quality Assurance Procedures and company standards. Monitor trends in operational issues to identify training needs or gaps in policies and procedures, making recommendations for improvements. Ensure that legal documents received by the bank are addressed and responded to within required timeframes. Coordinate the collection and reporting of HMDA/CRA/1071 data, ensuring accurate data collection and the timely submission of annual reports in compliance with regulatory deadlines. Work on and manage various operational projects as assigned by the Director of Business Support & Delivery, ensuring timely execution and resource allocation. Manage resources and schedule work effectively to meet demands related to quality assurance reviews, HMDA/CRA/1071 data collection, and project timelines. Identify and assess business operations, controls, and processes to determine areas requiring quality assurance reviews or additional data collection efforts for HMDA/CRA/1071 reporting. Keep abreast of day-to-day company policies, procedures, controls, and regulations impacting the Quality Assurance and HMDA/CRA/1071 teams, ensuring adherence to these standards. Ensure that issues identified during reviews or audits are resolved in a timely and efficient manner, minimizing operational disruptions. Assist with writing and updating business policies, procedures, and controls for Quality Assurance, HMDA/CRA/1071 data collection, and other operational areas to maintain compliance and improve efficiency. Offer constructive feedback to the Director of Business Support and Delivery regarding challenges, risks, and areas for improvement within the business assurance function. Work collaboratively with other departments to ensure that quality assurance reviews are aligned with policies, procedures, and regulations, while also ensuring accurate data collection for HMDA/CRA/1071 reporting and the timely completion of projects. Other Duties Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy. Support audits, regulatory reviews, and examinations by organizing and preparing the relevant documentation requested by auditors or regulatory bodies and submitting information requested by required deadlines. Perform additional tasks and responsibilities as directed by the Director of Business Support & Delivery. Skills/Abilities Ability to maintain confidentiality and act with professionalism in all aspects of work. Proven ability to lead and develop teams, manage performance, and foster a productive work environment. Strong organizational and detail-oriented abilities to manage multiple priorities effectively. Excellent verbal and written communication skills to interact with team members, senior leadership, and external parties. Ability to assess complex situations, identify problems, and develop effective solutions. Ability to work cross-functionally with various departments and external stakeholders to meet organizational objectives. Strong ability to manage multiple tasks simultaneously, prioritize effectively, and maintain a focus on high-priority tasks. Demonstrated adaptability in managing evolving project priorities or business requirements. Ability to track progress on outstanding items and ensure timely completion of all tasks. Ability to prioritize tasks. Ability to work occasional overtime during peak periods Strong problem-solving skills with the ability to troubleshoot and resolve operational challenges. Supervisory Responsibility This position has supervisory responsibilities of staff in multiple locations. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Travel is required for this position. Education and Experience Required Qualifications: Bachelor's degree or above in business administration, finance, or a related field; or equivalent additional related experience. Minimum of 3 years' experience in data collection, quality assurance, auditing, or a similar role. At least 3 years of experience managing staff, including conducting performance evaluations and providing training. Desired Qualifications: Knowledge of regulatory compliance, legal processes, and financial institutions is an asset. Relevant professional certification (e.g. CBA, CRCM, CMCP) is a plus. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. Fully competent and productive individual contributor. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. Fully competent and productive individual contributor. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Summary/Objective The Business Assurance Manager is responsible for overseeing and improving the day-to-day operations of the Quality Assurance and HMDA/CRA/1071 Teams. This role ensures business processes and operations align with regulatory standards, internal controls, and data collection processes, especially focusing on accurate HMDA/CRA/1071 data reporting. Additionally, the manager will assist the Director of Business Support and Delivery with various operational projects, driving operational excellence and ensuring compliance with relevant regulations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Directly managing Quality Assurance and HMDA/CRA/1071 teams, including conducting performance evaluations, providing training, and fostering professional development for staff. * Promote a collaborative and high-performing team environment through mentorship, coaching, and encouragement of continuous professional growth. * Implement the operational plans set forth by the Director of Business Support and Delivery, ensuring all initiatives align with organizational goals and objectives. * Track key performance metrics and report regularly to the Director of Business Support and Delivery to assess team performance and the progress of ongoing projects. * Oversee and coordinate the execution of quality assurance reviews to ensure compliance with Quality Assurance Procedures and company standards. * Monitor trends in operational issues to identify training needs or gaps in policies and procedures, making recommendations for improvements. * Ensure that legal documents received by the bank are addressed and responded to within required timeframes. * Coordinate the collection and reporting of HMDA/CRA/1071 data, ensuring accurate data collection and the timely submission of annual reports in compliance with regulatory deadlines. * Work on and manage various operational projects as assigned by the Director of Business Support & Delivery, ensuring timely execution and resource allocation. * Manage resources and schedule work effectively to meet demands related to quality assurance reviews, HMDA/CRA/1071 data collection, and project timelines. * Identify and assess business operations, controls, and processes to determine areas requiring quality assurance reviews or additional data collection efforts for HMDA/CRA/1071 reporting. * Keep abreast of day-to-day company policies, procedures, controls, and regulations impacting the Quality Assurance and HMDA/CRA/1071 teams, ensuring adherence to these standards. * Ensure that issues identified during reviews or audits are resolved in a timely and efficient manner, minimizing operational disruptions. * Assist with writing and updating business policies, procedures, and controls for Quality Assurance, HMDA/CRA/1071 data collection, and other operational areas to maintain compliance and improve efficiency. * Offer constructive feedback to the Director of Business Support and Delivery regarding challenges, risks, and areas for improvement within the business assurance function. * Work collaboratively with other departments to ensure that quality assurance reviews are aligned with policies, procedures, and regulations, while also ensuring accurate data collection for HMDA/CRA/1071 reporting and the timely completion of projects. Other Duties * Comply with all policies and procedures as applicable, including the Bank's BSA/AML policy. * Support audits, regulatory reviews, and examinations by organizing and preparing the relevant documentation requested by auditors or regulatory bodies and submitting information requested by required deadlines. * Perform additional tasks and responsibilities as directed by the Director of Business Support & Delivery. Skills/Abilities * Ability to maintain confidentiality and act with professionalism in all aspects of work. * Proven ability to lead and develop teams, manage performance, and foster a productive work environment. * Strong organizational and detail-oriented abilities to manage multiple priorities effectively. * Excellent verbal and written communication skills to interact with team members, senior leadership, and external parties. * Ability to assess complex situations, identify problems, and develop effective solutions. * Ability to work cross-functionally with various departments and external stakeholders to meet organizational objectives. * Strong ability to manage multiple tasks simultaneously, prioritize effectively, and maintain a focus on high-priority tasks. * Demonstrated adaptability in managing evolving project priorities or business requirements. * Ability to track progress on outstanding items and ensure timely completion of all tasks. * Ability to prioritize tasks. * Ability to work occasional overtime during peak periods * Strong problem-solving skills with the ability to troubleshoot and resolve operational challenges. Supervisory Responsibility This position has supervisory responsibilities of staff in multiple locations. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Travel is required for this position. Education and Experience Required Qualifications: * Bachelor's degree or above in business administration, finance, or a related field; or equivalent additional related experience. * Minimum of 3 years' experience in data collection, quality assurance, auditing, or a similar role. * At least 3 years of experience managing staff, including conducting performance evaluations and providing training. Desired Qualifications: * Knowledge of regulatory compliance, legal processes, and financial institutions is an asset. * Relevant professional certification (e.g. CBA, CRCM, CMCP) is a plus. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for managing patient entry points into the healthcare system, including scheduling, registration, and verifying insurance. Patient access staff ensure that patients can efficiently navigate administrative processes while maintaining data accuracy and enhancing the patient experience. Individual contributors who provide organizational related support or service (administrative or clerical). Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience. Fully competent and productive individual contributor. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Position Compensation Range: $14.78 - $29.55 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associate) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associate) Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Summary/Objective The Senior Loan Servicer is responsible for overseeing and executing complex loan servicing functions, including payment processing, account maintenance, payoff processing, and problem resolution. This role provides guidance to Loan Servicing team members, ensures adherence to internal controls and regulatory requirements, and coordinates closely with internal departments such as Loan Processing, Credit Administration, Escrow, and Collateral & Insurance. The Senior Loan Servicer also supports system enhancements, audits, and servicing-related projects. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform and review complex loan maintenance transactions such as rate adjustments, interest recalculations, reamortizations, payment restructures, and loan reclassifications. Resolve discrepancies in loan account setup, payment application, or system errors in coordination with IT and system vendors when necessary. Process and verify payoff calculations for complex loans including multi-advance facilities, construction loans, or participation loans. Serve as a resource and mentor to junior servicing staff by providing training, answering questions, and reviewing complex transactions. Assist the Loan Servicing Manager with workflow monitoring and work allocation to ensure timely processing. Daily loan balancing, including non-post, suspense and GL accounts. Conduct quality checks on booked loans and servicing activities to ensure accuracy and consistency with credit approvals and legal documentation. Identify and report recurring servicing errors, recommend corrective actions, and assist in the development of improved servicing procedures. Ensure servicing activities comply with applicable regulations, internal controls, and audit standards. Other Duties Liaise with Escrow, Secondary Market, and Collateral & Insurance teams to resolve exceptions related to loan documentation, escrow tracking, insurance lapses, or lien releases. Collaborate with Loan Processing to resolve booking discrepancies identified during the post-booking servicing process. Act as backup to Loan Servicing leadership during absences and represent the team in cross-functional meetings as assigned. Support internal and external audits and exams by gathering servicing documentation, reconciling balances, and preparing responses. Monitor servicing reports and system alerts to proactively identify issues related to payment posting, maturities, or system misalignments. Participate in servicing-related projects such as system upgrades, merger integrations, or servicing conversions. Provide subject matter expertise in drafting or updating procedures, workflows, or job aids. Perform other duties as assigned. Skills/Abilities Computer skills, including Microsoft Office, especially Excel. Strong understanding of loan servicing systems (preferably Silverlake). In-depth knowledge of loan servicing processes and regulatory requirements (e.g., RESPA, Reg Z, FDCPA). Knowledgeable in accounting and reconciliation. High degree of accuracy and attention to detail in reviewing loan documentation and system data. Strong problem-solving skills with the ability to think critically and recommend solutions. Excellent communication and collaboration skills. Ability to lead by example and coach team members effectively. Comfortable working independently while balancing team responsibilities. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Limited local travel may be required for this position. Education and Experience Minimum 3-5 years of experience in loan servicing or loan operations at a financial institution. Hish school diploma or equivalent. Experience with complex commercial loan structures, participations, or escrowed loans preferred. Familiarity with imaging systems, loan ticklers, and compliance documentation is a plus. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associate) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associate) Education: High School Graduate or Equivalent. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. + General Expectations: + Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. + Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. + Maintains privacy during all interactions including check-in. + Independently takes calls, schedules and registers patients. + Completes requests for service and associated tasks following established timelines. + Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. + Answers telephones, screens calls, confirms appointments, and maintains appointment schedule + Refers callers to appropriate individuals, and provides routine information following established procedures. + Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. + Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. + Working with management and care team to help resolve scheduling conflicts and issues. + Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. + Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. + Achieves expected metric targets applicable to scheduling and registration + Scheduling: + Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. + Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. + Maintain and demonstrate effective and accurate scheduling skills including following established processes. + Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. + Registration, Check-In and Check-out: + Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly + Prints medication lists and gives them to the patient/family for review during check-in + Promptly and accurately updates patient tracking system + Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, + Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. + Customer Service & Patient Experience: + Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. + Demonstrates exceptional customer service both for in-person and telephone activities. + Maintains a positive attitude when speaking with customers and internal and external service representatives. + Optimizes listening skills to address customer requests and needs. + Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. + In addition to the above job responsibilities, other duties may be assigned. **MINIMUM REQUIREMENTS (Access Associate)** Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. **MINIMUM REQUIREMENTS (Senior Access Associate)** Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. **PHYSICAL DEMANDS** Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. _The_ _University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (************************************************************************** _to read more about UVA's commitment to non-discrimination and equal opportunity employment._

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associates) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associates) Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associates) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associates) Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associate) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associate) Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.

Offering a competitive sign on bonus to the hired candidate. Please discuss with the hiring manager or recruiter for more details. This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UPG is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting. Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. * General Expectations: * Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible. * Constantly and consistently evaluates processes, identifies opportunities for improvement and offers constructive ideas and solutions; actively participates in solutions and implementation. * Maintains privacy during all interactions including check-in. * Independently takes calls, schedules and registers patients. * Completes requests for service and associated tasks following established timelines. * Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request. * Answers telephones, screens calls, confirms appointments, and maintains appointment schedule * Refers callers to appropriate individuals, and provides routine information following established procedures. * Ensure patient communications are customer oriented, appropriate and professional. Documents should be professional in appearance and current. * Requests and/or sends records to Health Information Management promptly. Ensure documents are appropriate and correctly labeled. * Working with management and care team to help resolve scheduling conflicts and issues. * Utilizes electronic medical record functionality (e.g., InBasket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines. * Creates patient no show and cancellation letters according to office policy. Calls to reschedule as appropriate. * Achieves expected metric targets applicable to scheduling and registration * Scheduling: * Obtains, load and verify required demographic and insurance information and loads or verifies for each appointment scheduled. * Performs verification functions. Obtains two patient identifiers consistently. Verifies patient legal name including spelling before creating a new MRN. * Maintain and demonstrate effective and accurate scheduling skills including following established processes. * Ensure referrals are attached to appointments, and the appropriate insurance information is documented. Research and update insurance carrier requirements as necessary. Correctly identify referring provider. * Registration, Check-In and Check-out: * Completes all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings are completed when indicated and promptly * Prints medication lists and gives them to the patient/family for review during check-in * Promptly and accurately updates patient tracking system * Check out patients following their appointments , schedule follow-up and specialty appointments as appropriate, * Update, print, and provide an after-visit summary (AVS) to patients. Provides school/work excuses as appropriate. * Customer Service & Patient Experience: * Serves as a role model for the ASPIRE values while maintaining and expanding patient relationships. Prioritizes tasks to meet customer needs. * Demonstrates exceptional customer service both for in-person and telephone activities. * Maintains a positive attitude when speaking with customers and internal and external service representatives. * Optimizes listening skills to address customer requests and needs. * Describes individual role and accepts personal responsibility for how it affects and enhances the work of the group and impact to Patient Experience. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS (Access Associate) Education: High School Graduate or Equivalent. Customer service experience preferred. Experience: Preferred not required. Licensure: None required. MINIMUM REQUIREMENTS (Senior Access Associate) Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.