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Director of Operations
Ascend Technologies Group
Senior director job in Tampa, FL
Salary Range: $125,000 - $150,000
Ascend Technologies Group is a technology-focused firm specializing in healthcare innovations, particularly at the intersection of AI, data analytics, and life sciences. We partner with leading organizations to develop and scale solutions that drive measurable improvements in patient care and operational efficiency.
Job Summary
Ascend Technologies Group is seeking an experienced and visionary Director of Operations to guide our operational strategy as we accelerate growth. The ideal candidate has direct experience scaling a company in revenue, with a proven ability to implement and manage processes for expanding teams and business (organic and M&A). We're looking for a highly positive, well-organized leader with hands-on expertise in building systems from the ground up, leading high-performing teams, and empowering others through effective delegation and mentorship. This role offers unlimited advancement opportunities in a fast-growing organization. As Ascend grows, the Director of Ops can advance to VP roles and take on broader responsibilities.
It is a 100% in-office position with very little travel required. If you're smart, hungry, humble, and excited to drive operational excellence in a dynamic healthtech environment, join us to shape our future.
Key Responsibilities
Develop and execute operational processes to support rapid scaling, ensuring efficiency and alignment as the company grows in revenue.
Lead day-to-day operations, including resource allocation, workflow optimization, and cross-functional coordination to drive business objectives.
Build, mentor, and scale operational teams, duplicating your expertise by training others and fostering a collaborative, high-performance culture.
Hands-on involvement in standing up new initiatives, systems, and processes, from inception to full implementation.
Collaborate with executive leadership, sales, finance, and tech teams to identify opportunities for improvement and mitigate risks.
Monitor key metrics, report on operational performance, and implement continuous improvements to enhance productivity and scalability.
· Building and maintaining operations scorecard to track productivity, profitability, and org-wide health
Required Qualifications
Demonstrated experience scaling operations in a company growing from $40M to $100M+ revenue, with a focus on process implementation and team expansion.
7+ years in operations leadership roles, with hands-on experience in building systems, running teams, and delegating effectively.
Exceptional organizational skills, a positive attitude, and the ability to thrive in fast-paced, growth-oriented environments.
Someone who measures by outcome and not by time on a clock, and desires to win for their personal, professional, and financial goals.
Bachelor's degree in business administration, Operations Management, or a related field (or equivalent experience).
Strong leadership presence with a commitment to mentorship and team development.
Willingness to work 100% onsite in Tampa, FL, with minimal travel.
Preferred Skills and Experience
Experience with ERP systems (e.g., ConnectWise, NetSuite, Intacct) and project management tools (Jira, Asana, Monday).
Background supporting data-driven or AI products
Collaborating in a fast-paced Agile environment with analytics and development teams
Background in technology, processes, and understands financials, with an understanding of scaling innovative tech-driven vendor operations.
Certifications such as PMP, Six Sigma, or similar, highlighting expertise in process optimization.
Proficiency in operational tools (e.g., ERP systems, project management software) and a track record of automating workflows.
Proven ability to maintain positivity and humility while delivering results in high-growth organizations.
Compensation
Salary Range: $125,000 - $150,000, commensurate with experience, plus performance-based bonuses, commission annually, and comprehensive benefits.
At Ascend Technologies Group, we empower leaders who are passionate about innovation and impact. If you're ready to grow with us and contribute to transformative healthcare solutions, apply today!
$125k-150k yearly 4d ago
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Vice President Advanced Practice Providers
Baycare Health System 4.6
Senior director job in Tampa, FL
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Click here for Leadership Position Profile
Vice President Advanced Practice Providers Summary:
Provides clinical and administrative leadership, direction and support to Advanced Practice Providers (APPs) in regards to practice development, decision-making and professional development for BayCare Health System.
Serves as an expert resource and creates an environment that promotes excellent critical care and professional development for advanced practice nurses, physician assistants and other advanced practice professionals.
In collaboration with the Chief Medical Officers and Chief Nurse Executive assists with the design and implementation of care delivery systems, seeking opportunities for improvement in the quality, timeliness, efficiency and cost-effectiveness of care that provides an environment for patient-focused care.
Develops and provides templates, resources and guidelines for administrative and clinical managers of APPs for consistency.
Establishes and sustains an APP leadership council to develop the strategic direction for the advanced practice provider team and implement its strategic plan.
Works with leadership in developing programs, services and initiatives to anticipate future APP needs.
Identifies shared opportunities between Medical Officer and APPs to increase efficiencies and to foster team-based care and a collaborative culture.
Minimum Qualifications:
Required Education:
Master's Degree in Nursing or
Master's Degree in Physician Assistant Studies
Required Experience:
Minimum 5 years of APP clinical Experience ideally in a complex and busy academic medical center setting.
Required Certification:
APRN (Advanced Practice Registered Nurse) - Nursing; OR
PA (Physician Assistant).
Other Information: Maintains a patient care practice
Facility:
BayCare Health System, Executive Payroll-BMGS
Location: Tampa, Florida
Status: Full Time, Exempt: Yes
Shift Hours: 8:00AM - 5:00PM
Equal Opportunity Employer Veterans/Disabled
$121k-190k yearly est. 4d ago
Program Management Director
Repkon Usa
Senior director job in Tampa, FL
REPKON USA is seeking a highly skilled and experienced Program Management Director to lead and manage complex defense programs from inception through completion, including construction, commissioning, and manufacturing. The ideal candidate will possess a strong background in program management within the defense industry, with a proven track record of delivering large-scale projects on time and within budget. This role requires exceptional leadership, strategic thinking, and the ability to work collaboratively with cross-functional teams and external stakeholders.
In this leadership role the individual will be responsible for overall program management and is accountable for program execution, customer satisfaction, and financial performance. This position will have a direct interface with customers, suppliers, and stakeholder leadership. The role includes responsibility for guiding REPKON USA employees in their work and influencing them to deliver their best.
Key Responsibilities:
Program Leadership: Lead the planning, execution, and delivery of complex defense programs. Develop and implement program strategies, objectives, and deliverables. Ensure alignment with customer requirements and company goals.
Stakeholder Management: Establish and maintain strong relationships with customers, partners, and key stakeholders. Act as the primary point of contact for program-related communications. Manage customer expectations and ensure high levels of customer satisfaction.
Project Management: Oversee all aspects of program management, including scope, schedule, budget, and risk management. Develop detailed project plans, milestones, and timelines. Monitor program progress and implement corrective actions as needed.
Team Leadership: Lead and mentor cross-functional teams, including engineering, operations, finance, and supply chain. Foster a collaborative and high-performance team culture. Provide guidance and support to team members to achieve program objectives.
Financial Management: Develop and manage program budgets and financial forecasts. Track program expenses and ensure financial targets are met. Identify and implement cost-saving measures without compromising quality.
Risk Management: Identify, assess, and mitigate program risks and issues. Develop and implement risk management plans and contingency strategies. Ensure compliance with all regulatory and contractual requirements.
Reporting and Documentation: Prepare and deliver regular program status reports to senior management and customers. Maintain comprehensive program documentation, including contracts, reports, and records. Ensure all program activities are well-documented and traceable.
Represents REPKON USA brand to external customers.
Provides executive level briefings to key internal and external stakeholders; presenting at both internal and external meetings, with government officials, REPKON USA Leadership, and various technical teams in Türkiye and the US.
Ability and drive to solve highly complex problems with significant business impact.
Direct the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contracts
Manage an integrated program team to include providing programmatic and technical leadership, coaching, mentoring, and succession planning
Cross-functional coordination with matrixed leadership to accomplish objectives
Ensure that all resources such as engineering, manpower, production, and facilities are available to support the program
Direct the work of employees assigned to the program from technical, manufacturing, and administrative areas
Develop and execute business roadmaps and strategies to grow the portfolio
Define program parameters and/or guiding internal research and development efforts
Ensure customer satisfaction, maintaining customer communication, and providing overall management of the customer relationship
Act with integrity, work collaboratively, meet commitments, and apply continual improvement methodologies in all work.
Other projects assigned and directed by Leadership.
Required Qualifications:
Bachelor's Degree with a minimum of 15 years of relevant experience
Strong knowledge of defense industry regulations and requirements, including ITAR, DFARS, and FAR (Federal Acquisition Regulation).
Proven experience managing large, complex programs with budgets exceeding $300 million.
Experience working under Un-definitized Contract Actions and construction and commissioning of manufacturing facilities.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders and customers.
Ability to work effectively in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills, with the ability to analyze complex data and make data-driven decisions.
Proficiency in Microsoft office suite: Ability to create project and milestone charts, and use data and create value added presentations to report updates, status reports, etc.
Proficiency in project management tools and software (ERP, Visio, Project etc.).
Program strategy and capture experience.
Strong organizational and interpersonal skills.
Excellent oral, written, negotiation, and presentation skills.
Experience with customer and stakeholder communication.
Must be authorized to work in the U.S.
Preferred Qualifications:
Master's degree preferred - MBA, Engineering, or related field
PMP or equivalent certification is highly desirable.
Experience building energetic or chemical factories.
Earned Value Management System experience
Experience leading cross functional teams and working across different business organizations and customer communities
Other Requirements:
Travel: ~50%, to support manufacturing sites, suppliers and customers.
Work Environment: Office work environment.
Background Investigation / Drug Screen / US Person: Required.
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.
$97k-141k yearly est. 60d+ ago
Director of Strategic Marketing & Corporate Business Development
Floodgate Medical
Senior director job in Tampa, FL
About OSSIO
OSSIO is a medical technology company pioneering the development of bio-integrative orthopedic fixation. OSSIO is redefining the future of orthopedic surgery with its flagship OSSIOfiber product. Their implants are designed to provide the strength and stability of traditional metal hardware while naturally integrating into the body over time, eliminating the need for removal surgeries. By combining innovative material science with advanced design, OSSIO aims to improve patient outcomes and transform the standard of orthopedic care.
Why You Should Join Us
This is a Director of Strategic Marketing & Corporate Business Development role. The Director of Strategic Marketing & Corporate Business Development is a critical leadership role reporting directly to the Executive Leadership Team. This individual will drive long-term growth strategy, with responsibility for market prioritization, international expansion planning, portfolio strategy, competitive insight, and corporate development initiatives. You will function as a strategic thought partner to the CEO and executive team, shaping decisions about where Ossio plays, how it wins, and where we invest. This is much more than a traditional marketing job: success in this role requires strategic judgment, business analysis, comfort with ambiguity, cross-functional influence, and the ability to translate complex insights into actionable decisions for the organization.
What You'll Do
As a Director of Strategic Marketing & Corporate Business Development, you will:
Lead strategic marketing initiatives that define target markets, competitive positioning, and portfolio value narratives.
Develop and maintain data-driven frameworks for market segmentation, sizing, and prioritization.
Translate clinical, commercial, and competitive insights into compelling positioning that resonates with surgeons, payors, and partners.
Evaluate global markets to identify high-impact expansion opportunities.
Lead opportunity assessment, entry model evaluation (e.g., direct vs distributor), and investment prioritization.
Partner with commercial and regulatory teams to operationalize international entry plans.
Support strategic deal evaluation, partnership modeling, and ecosystem engagement.
Conduct due diligence and landscape analysis for potential partnerships, licensing opportunities, and inorganic growth.
Develop business cases and ROI models to guide resource allocation decisions.
Serve as a trusted advisor to the executive team, synthesizing insights, shaping strategy discussions, and co-authoring strategic recommendations.
Partner with Clinical, Commercial, Regulatory, and Finance leaders to align strategy with execution.
Develop communication artifacts for internal stakeholders and external investors and partners.
What You'll Need
7+ years of relevant experience in strategy, corporate development, strategic marketing, or consulting, preferably within MedTech, healthcare, or adjacent life sciences.
Proven analytical problem-solving and business case modeling capabilities.
Excellence in written and verbal communication; comfort presenting to senior leadership.
Demonstrated experience leading cross-functional workstreams with influence (not authority).
High intellectual curiosity and comfort with ambiguity; ability to drive clarity in uncertain environments.
Location/Travel
Ideal Candidate HQ: Tampa/Sarasota.
Open to relocation and/or remote for the right candidate.
Compensation:
Base Salary: commensurate with experience
Eligeable for bonus package
Equity stake in the company
Benefits:
Blue Cross Blue Shield PPO plan (premiums 100% paid by the company, valued at $5,000-$7,000 cash value).
Dental and vision
401k
Basic life insurance and dismemberment insurance.
$82k-136k yearly est. 11d ago
Vice President of Revenue Operations
Greenbrook Medical 4.2
Senior director job in Tampa, FL
Job Description
This role will have a start date at the end of March 2026.
About Us
At Greenbrook Medical, we believe seniors deserve more from the healthcare system-more time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea: deliver the kind of care we'd want for our own parents.
Founded by two brothers inspired by their father's pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they're never alone in a complex system. Our business model is designed around patient outcomes, not volume-so we only succeed when our patients thrive.
With roots in Tampa Bay and a partnership with Tampa General Hospital, we're growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients.
About the Role
The Vice President of Revenue Operations will own and scale the systems, teams, and performance engines that drive Greenbrook's revenue integrity and growth across Medicare Risk Adjustment, HEDIS/Quality, Billing, and Medical Records.
This is a senior executive role responsible for translating our clinical excellence into predictable, scalable financial performance as we grow in full-risk Medicare Advantage. You will take an already successful model and elevate it-building enterprise-grade infrastructure, standardizing performance across clinics, and creating the reporting, governance, and accountability required to scale.
Reporting directly to the Chief Medical Officer, you will serve as a strategic partner to Clinical Operations, Clinical Care, Finance, and Population Health and Growth, ensuring that revenue strategy is tightly aligned with patient care, provider workflows, and growth plans.
This role is ideal for a leader who understands the economics of full-risk MA deeply, knows how to manage through layers, is a strong strategic, creative thinker, and thrives in high-accountability environments where precision and outcomes matter.
Location: Remote, must be located in FL, VA, NY, MO or TX to be eligible for this role.
Key Responsibilities
Enterprise Revenue Strategy & Ownership
Set and own the enterprise revenue strategy across MRA, HEDIS, Billing, and Medical Records
Define the key levers that drive RAF accuracy, quality performance, revenue integrity, and audit readiness
Ensure revenue strategy evolves in lockstep with growth, new clinics, and payer dynamics
Reporting, Analytics & Executive Visibility
Own company-wide revenue KPIs, dashboards, and executive reporting
Establish real-time visibility into performance, trends, risks, and opportunities
Partner with Finance to ensure forecasting, accruals, and revenue realization are accurate and defensible
Scalable Process & Systems Design
Architect and maintain standardized, scalable workflows across coding, documentation, billing, and quality capture
Reduce variation across clinics and markets through SOPs, audits, and automation
Partner across teams to optimize EMR workflows, tooling, and integrations
Leadership & Team Development
Lead and develop teams across Coding, Billing, HEDIS, and Medical Records
Build a high-performing organization through strong hiring, coaching, performance management, and incentives
Develop future leaders and succession plans within Revenue Operations
Cross-Functional Collaboration
Work closely with Clinical Ops and Providers to drive documentation quality, HCC capture, and gap closure
Partner with leadership to ensure local execution aligns with enterprise standards
Serve as a trusted advisor to executive leadership on revenue risks, opportunities, and tradeoffs
Accountabilities
RAF accuracy and completeness (e.g., year-over-year Delta RAF, validated HCC capture rate)
HEDIS performance (e.g., gap closure %, measure compliance, overall Stars score)
Billing accuracy & timeliness (e.g., clean claim rate, days in A/R, denial rate)
Medical records integrity (e.g., chart completeness %, retrieval success rate)
Team performance (e.g., productivity per coder, quality audit scores, hiring velocity)
Revenue realization (e.g., captured vs. expected revenue, leakage reduction, audit recovery wins)
Process consistency across markets (e.g., SOP adoption, variability reduction, error rates)
About You
Experience:
7-10+ years of progressive leadership in full-risk Medicare Advantage revenue operations (provider or payer side)
Demonstrated success scaling revenue programs across multiple markets
Experience leading leaders (not just individual contributors) across multiple revenue domains
At least 2 years of hands-on experience as an MRA coder strongly preferred
Prior experience overseeing or partnering closely with medical billing teams
Certification:
Preferred: CPC (Certified Professional Coder), CRC (Certified Risk Coder)
Preferred: Advanced degree (MBA, MPH, MHA, etc.)
Skills:
Deep expertise in MRA, HEDIS, billing, and quality-linked revenue
Strong systems thinker who can design for scale and sustainability
Data-driven executive who translates analytics into action
Confident, collaborative leader who builds trust with clinicians and operators
High standards, strong judgment, and comfort operating with accountability
Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.
Why You Should be Excited
Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care.
Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors.
Growth: We're building more than a company - we're building careers. As we grow, we're creating meaningful opportunities for you to expand your skills, take on new challenges, and shape your path forward.
Compensation & Benefits: Competitive base salary and performance-based bonus, paid time off, health, dental and vision benefits, and 401K with a company match.
Our Selection Process
Our selection process typically includes an online application, initial interview, functional and values interviews, a case study, and a reference check.
Equal Employment Opportunity and Commitment to Diversity
At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at ********************************.
$111k-185k yearly est. 21d ago
VP of Operations
National Roofing Contractors Association 3.6
Senior director job in Tampa, FL
Purpose of the Job: Provide leadership, management and mentoring necessary to ensure that the Service, and Production teams have the proper operational controls, administrative and reporting procedures, and talent in place to operate efficiently and support the growth of the Company. This role will manage daily operations, oversee procedures, and lead the field operations team while developing strategic plans based on revenue goals. Job Duties: • Provide day-to-day leadership and management for the following departments: Production and Service. • Ensure a strong culture of effective communication with Senior Management, within the install department, between departments, and with our customers at all times. • Responsible for the measurement and effectiveness of each area of oversight. • Create a success-oriented, accountable environment within areas of control. • Collaborate with CEO and COO to develop and implement growth strategies within areas of control. • Provide timely, accurate and complete reports to CEO and COO regarding progress of all operational areas. • Collaborate with Sales to ensure an effective operational strategy is in place to support the Company's sales plans. • Assess the operational infrastructure of systems, processes, and talent in area of oversight to ensure each is aligned for growth. • Develop and implement needed improvements and accountability measures. • Review SOPs for each department against current operations and processes and adjust as needed. • Establish assessment procedure to ensure quality of work is performed in the field and customer expectations are met. • Lead decisions on all escalated customer issues to ensure all are addressed in a timely manner. • Responsible for holding one or more state licensure where NAR operates • Provide operational support for Sales and Estimating departments • When requested, provide alternate design methods and review technical or difficult jobs prior to bid • Ensure a culture of safety on all projects for all operations team members • Responsible for fulfilling company goals • Complete detailed year-end evaluations for all Direct Reports. • Additional duties as assigned. Skills and Qualifications: • 15+ years commercial roofing experience managing projects • 10+ years of managerial experience coaching and mentoring staff • Bachelor's degree in management or applicable • Strong analytical and problem solving skills • Ability to review and understand project financials and estimates • Proficient in Microsoft Office products
APPLY
$102k-170k yearly est. 15d ago
Sr. Director, Finance - Record to Report
Coca-Cola Bottlers' Sales & Services Company 4.3
Senior director job in Tampa, FL
The Sr. Director, Finance - RTR is a visionary leader responsible for setting and executing the strategic direction of the RTR team, managing a $4.3 billion balance sheet across 12 legal entities, and delivering financial expertise and operational excellence to multiple clients. Role is a combination of technical accounting acumen and strategic vision. This role requires a balanced combination of accounting knowledge, strategy, execution, capability building and the ability to foster and grow relationships. Direct Accounting oversight includes General Accounting, Tax Accounting, Cost Accounting, Marketing Accounting, Contract Accounting, Financial Systems, and Finance Master Data, supporting all external client bottlers and internal operations. This role leads a highly skilled onshore and offshore team providing services for 7 large North America Coca-Cola bottlers. The Sr. Director fosters a culture of continuous improvement, talent development, and succession planning, while serving as a trusted advisor to both internal and external stakeholders.
Duties and Responsibilities
Develop and communicate a compelling vision and strategy for the RTR team, ensuring alignment with organizational objectives and client needs
Provide expert accounting guidance and oversight across General Accounting, Tax, Cost, Marketing Accounting, and related functions.
Ensure compliance with regulatory requirements and company policies, maintaining the highest standards of integrity and quality.
Serve as a key financial advisor to bottlers, delivering insights and recommendations that support decision-making and long-term success.
Identify champion and execute strategic and optimization initiatives to drive operational efficiency and support business growth by leveraging industry best practices and advanced technologies
Build and maintain productive relationships with executive-level stakeholders, BPO partners, third-party vendors, CONA, and other CCBSS towers
Oversee and manage a team of 90+ accounting professionals, including 6 direct reports, 38 indirect, and 46+ offshore team members. Employ strategies to foster engagement, collaboration, and talent development
Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice.
Key Skills and Abilities
Strategic vision and leadership, with the ability to set direction and inspire teams.
Exceptional financial accounting acumen and analytical skills.
Executive communication skills. Ability to articulate complex issues, influence, and relationship-building across CFO's, Controllers, and Business VP's
Demonstrated success in talent development and succession planning.
Expertise in process improvement and change management.
Customer focus: ability to build trusted partnerships with internal and external clients.
Well-organized, with advanced planning, time management, and prioritization skills.
Education Requirements
Required: 4 Year / Bachelor's Degree in Accounting
Preferred: Master's Degree in Accounting and/or CPA
Years of Experience
10 + years of experience in finance and/or accounting
Required Travel
Willingness and ability to travel domestically and internationally as required based on business need. Less than 30% of travel.
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
Rewards & Recognition- Acknowledging our employees' contributions
Retirement Plans & Guidance- Programs to assist associates in saving for retirement
Health & Welfare Plans- Medical, life, and disability insurance plans
Company Message
Coca-Cola Bottlers' Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$83k-131k yearly est. 7d ago
VP of Operations - Florida
Sparrow Partners
Senior director job in Tampa, FL
VP, Operations Are you a strategic thinker who is skilled at disciplined execution and scaling processes to set your team up for success during periods of rapid growth? Are you a servant leader who is passionate about creating a supportive and nurturing environment both for your team and for those your serve? Do you long to fill a role that is purposeful and fulfilling, where you and your team are excited about the impact you are making in the world? If this sounds like you, this may be the perfect fit!
[Note: This role is posted in multiple locations, but we are only hiring one individual]
The Role
We are looking for a VP of Operations to lead the operational strategy for a growing portfolio of Active Adult 55+ communities. Reporting to the President of Sparrow Living, this is an exciting opportunity to help us achieve our mission of building community for our community members and develop an amazing team of Regional Managers.
What You'll Do…
Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members
Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention and strong employee engagement
Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction)
Clearly define success for team including goals, expectations and KPIs
Embrace a culture that strives to be the most sales savvy operator in the Active Adult space
Lead a performance oriented team that focuses on disciplined execution
Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability
Foster strong engagement through encouragement, supportiveness, and ongoing professional development
Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders
Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes
Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies
Seek to understand and resolve root cause of issues
Represent Company to stakeholders including equity partners in a manner that instills confidence and trust
Regularly visit each community to maintain a strong connection to the teams and pulse on the market
Qualifications
Bachelor's degree in management or a related field or equivalent experience
A minimum of 10+ years professional management experience preferably in Active Adult, hospitality, multifamily housing or Sr. Living
Ability to travel up to 50%
Experience with lease-up properties required
Experience with property management software (Yardi/RentCafe) preferred, not required
Experience maintaining financial records, managing budgets and financial reporting
Sales acumen: working knowledge of sales processes and CRM systems
Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies
Servant leader mindset
Possesses strong communication skills with a proven ability to build collaborative partnerships
Experience hiring, developing and leading a team
Strong relationship building skills
Purpose driven and passionate about making a difference in other's lives
Drives Vision and Purpose - Paints a compelling picture of the vision and strategy that motivates others to action
Skilled at navigating conflict
Naturally curious and always striving to improve
Self-aware and coachable
Proactive, solutions oriented and accountable
Strong focus on continuous improvement
Some of the Reasons You'll Love Working With Us
Purpose driven culture
Health, dental and vision benefits
401K retirement plan with healthy employer match
Generous paid time off
Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more
Paid Parental Leave
Bonus opportunities
Flexible work environment
About Sparrow
Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow's mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Sparrow is based in Austin, Texas with communities across the southern US.
Equal Employment Opportunity Statement
We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.
If you've gotten to this point, we hope you're feeling excited about the possibility of joining our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
$103k-171k yearly est. Auto-Apply 60d+ ago
Payments Investigations Vice President - Operations
JPMC
Senior director job in Tampa, FL
Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations. This is your opportunity to drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture. Be at the heart of our mission to deliver exceptional payment solutions and make a meaningful impact on the future of digital payments. Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.
As a Payments Investigations Vice President - Operations within the Payments Global Investigations team at JPMorganChase, you will directly be responsible for the day to day operations, including transaction processing, client service and database controls. You will balance your focus on business results by offering options and finding solutions to help our customers with issues. You will be responsible for understanding the key metrics and risk components within each line of business (LOB's) and manage the team to meet the financial plans put forth by these LOB's, whilst partnering globally where the business operations/product are located. You will also be accountable for maintaining staff and budget requirements.
Job Responsibilities
Manage team performance and staff development.
Manage overall governance on the function, both people and process.
Ensure a daily review of all control execution aspects and track project completion.
Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy.
Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency/performance rating.
Review regularly procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
Interact with global location managers in an effective and professional manner.
Monitor all relevant Management Information System data ensuring all issues have been resolved expediently.
Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction.
Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure.
Required Qualifications, Capabilities, and Skills
Minimum 3 years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc.
Demonstrated ability in operations leadership or management within Payments, with at least 3 years of experience leading high-performing teams to achieve business priorities and objectives.
Experience in Work Queue management
Experience handling a diverse team composing of people managers and individual contributors, totaling to ~15 full time employees (FTEs)
Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives.
Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
Strong business management skills and robust ability for governance/transformation.
Amenable to working in Night hours and flexible to adjust as per business needs (would primarily support European Shift).
Preferred Qualifications, Capabilities, and Skills
Knowledge of ISO or Swift message processing or management.
$103k-171k yearly est. Auto-Apply 60d+ ago
COO / Integrator [HT-986930]
Visionspark
Senior director job in Tampa, FL
NEWSOM EYE
COO / INTEGRATOR
Are you a charismatic, growth-oriented operations leader with strong business expertise and the emotional intelligence to build trust, take extreme ownership, and deliver professional pushback when needed? Do you excel at managing up and down in complex organizations, supporting a busy, visionary CEO while ensuring clarity, accountability, and follow-through across teams? If you're committed to leading from the front, prioritizing what matters most, and getting the job done with precision and purpose, we want to talk to you.
Our ideal COO / Integrator is:
Operationally Grounded: You quickly build a deep understanding of how clinical, procedural, and operational workflows shape outcomes. You stay close to the work, partner effectively with physicians and clinical teams, and translate complexity into clear, executable decisions.
Accountable: You lead with data and purpose, take extreme ownership, and use dashboards, metrics, and team input to create clarity, drive performance, and ensure consistent follow-through. You set high standards, manage up and down with professionalism, and keep individuals and teams aligned and on track.
A Decisive Strategist: You quickly assess complex situations, seek to understand, and chart clear paths forward.
A Strong Communicator: Persuasive and adaptable, you set clear expectations, communicate with clarity under pressure, and navigate difficult conversations with professionalism and empathy.
Unifying: You build trust rapidly, value individuals as key resources, collaborate effectively, and create cohesion across teams working toward a shared vision.
Discerning: Proactive and resourceful, you extract clarity from complexity, leverage experts, and bring deep business acumen to decisions.
A Guide: A true mentor and trusted advisor, you develop others and nurture team growth.
You lead with self-reflection and data-driven insights, provide clear feedback, and maintain strong in person presence across clinic and administrative settings. Your daily visibility, organized communication, and willingness to deliver professional pushback ensure everyone stays aligned. Relentless in your pursuit of excellence, your leadership will shape the future success of our healthcare organization.
RESPONSIBILITIES
The COO / Integrator responsibilities include, but are not limited to:
Leadership
Drive organic growth and champion the Vision/Traction Organizer (VTO).
Build trust across the organization and serve as the key bridge between ownership and team.
Align leadership perspectives, make final decisions collaboratively, and lead positive change.
Promote and embody the Entrepreneurial Operating System (EOS).
Identify growth opportunities, including business deals and special projects execution.
Management
Understand and improve existing processes, removing obstacles to ensure smooth operations.
Manage and develop leadership roles, ensuring the Right Person, Right Seat and accountability.
Oversee performance and growth of physicians and office managers.
Expand HR functions and lead strategic sales and revenue cycle optimization.
Implement consistent clinical or procedural success processes.
Collaboration & Cross-Functional Leadership
Partner with HR to retain top talent aligned with culture and values.
Coordinate with finance to balance growth and fiscal responsibility.
Unite marketing and clinical teams for seamless patient care and acquisition strategies.
Foster communication and alignment across all departments.
Accountability & Execution
Own and track company KPIs, facilitate meetings, and ensure strategic priorities are met.
Maintain collaborative decision-making and set clear goals (Rocks) to support growth.
QUALIFICATIONS
Required
5+ years as a COO / Integrator or senior operations executive in a multi-site, high-volume environment
Experience leading operations in a large or complex organization
Experience developing leaders and managing high-performing teams
Experience leading or overseeing marketing leadership and strategy
BA/BS in business, health management, or relevant field
Preferred
Experience in ophthalmology or other elective, procedure-based specialties (e.g., cosmetic dentistry, dermatology), especially environments with ASC-style workflows or high-volume procedures
Leadership experience in organizations with $50M+ in revenue
Advanced degree in business or health management (MBA, MHA, etc.)
Experience with Entrepreneurial Operating System (EOS)
Proficiency with Electronic Medical Record (EMR) software or comparable systems
Certified Ophthalmic Executive (COE) credential
Desired
Experience with clinical services, technical service lines, or operational oversight of complex procedures
Experience with acquisitions, integrations, or multi-location expansion
** This is a full-time, in-person role based in Tampa, Florida, with regular regional travel to multiple office locations. **
THE COMPANY - NEWSOM EYE
Newsom Eye, led by renowned surgeon T. Hunter Newsom MD, is a nationally recognized ophthalmology practice offering comprehensive eye care, including cataract, LASIK, glaucoma, retina, oculoplastic treatments, and advanced contact lens fittings. Over 24 years, the practice has grown from 5 to 250+ staff, expanded through multiple acquisitions, and operates three AAAHC-accredited surgery centers along with multiple locations in Sebring, South Tampa, Carrollwood, Brooksville, and Gainesville. Newsom Eye also offers annual Refractive and Glaucoma Ophthalmology Fellowships and Optometric Residencies to train future physicians, which are part of a formal National Match Day process. Known for advanced technology, patient-centered care, and surgical excellence, Newsom Eye is a leading ophthalmology practice in Florida.
WHY WORK WITH US?
Join a top 1% nationally recognized ophthalmology practice with a 24-year legacy of innovation and excellence
Be part of a mission-driven organization dedicated to delivering life-changing patient outcomes and building meaningful careers
Partner with a physician-led leadership team that is strategic, financially sound, and committed to long-term vision
Work alongside high-performing, growth-minded professionals who are united by strong values and a results-driven culture
Collaborate in an open, transparent environment that values shared ownership, proactive decision-making, and cross-functional alignment
Step into a pivotal executive role where your leadership drives operational excellence, organizational alignment, and scalable growth
Lead the execution of a 10-year strategic plan to triple the size of the practice through disciplined operations and smart, sustainable systems
Play a key role in strengthening the infrastructure, culture, and execution required to support future surgeons, expanded services, and new locations
Core Values:
Treat EVERYONE like your Mom: No one thing is more critical to our success than the way we interact with and treat our patients. We must listen to and understand what our patients value, and what they need… and deliver it.
BELIEVE in the Newsom Eye Experience: We are a team, everyone's contributions are significant (No one person is bigger than the team). Take pride in each part of the experience and aspire to help others. We are all in 100% or nothing. Everyone contributes. It takes everyone to make the experience. Our reputation is our future.
Be the BEST: We are a company with the best people, who do the right thing. Everyday we provide patients with life-changing experiences. We must continually challenge ourselves and stretch our capabilities.
CHALLENGE the Status Quo: Be present, embrace change. Be willing and looking for ways to do our jobs better. We are pioneers in eye care and innovators in surgery.
Make it HAPPEN!: Have a sense of urgency to make sure patients' expectations are met. Foster the “whatever it takes” mentality. Always be willing to do more.
Benefits: Medical, Dental, In-Practice Vision, Short-Term Disability, Long-Term Disability, Accident Recovery, Life Insurance, 401k, and PTO
Salary: $200,000 to $300,000 annually (commensurate with experience and fit)
If you are looking for a unique opportunity to continue your career with a company that excels in a dynamic and high-impact environment, we want to talk with you! Apply today!
JOB CODE: Newsom Eye
$82k-138k yearly est. 11d ago
Cco/Coo
Scionhealth
Senior director job in Tampa, FL
Education\:
Bachelor's degree in nursing required.
Master's degree in healthcare administration, business administration, public health or clinical specialty required.
Licenses/Certification\:
Registered Nurse in the state.
Experience\:
Five years' experience in healthcare administration/management, with a minimum of two years' experience at a senior nursing management level, in a hospital setting with experience in operations.
Two years' prior COO or CEO level experience preferred.
Graduate level education may substitute on a year-to-year basis for the required experience.
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
Responsible for managing, directing, coordinating and controlling the overall operations of a hospital. Provides leadership to ensure attainment of strategic objectives and the delivery of quality, economical health care services and other related lines of business. Initiates and enforces organization-wide policies and procedures that support the accomplishment of the hospitals objectives and programs. Ensures nursing and clinical department's goals, objectives, standards of performance, policies and procedures are appropriate for the patient population served. Oversees the organizing of nursing and clinical departments according to administrative and nursing service guidelines; ensures compliance with legal, organizational, and medical staff standards. Has authority and responsibility for establishing, directing, and implementing the Standards of Nursing Practice and the clinical operations and financial matters related to all nursing and clinical care areas and functions.
Essential Functions
Embraces and works to advance the National Quality Program objectives and the journey towards a High Reliability Organization (HRO). Promotes a culture that encourages employees to identify safety issues and to speak up to enhance safety practices for employees and patients.
Responsible for all aspects of hospital operations; clinical, ancillary, and support departments.
Assures that all policies established by the Governing Body of the hospital are implemented appropriately.
In collaboration with the Market CEO, directs the strategic planning for the hospital.
Responsible for developing, interpreting and communicating hospital policies, objectives and operational procedures to the department managers and others as necessary. Includes assessing the patient population, risk factors and the scope of services.
Contributes to and/or leads the appropriate initiatives outlined in the Strategic Quality Plan. Maintains a system which verifies licensure/certification, qualifications, experience, and competency of each member of the nursing department and evaluates each member on a timely basis. Serves on the Hospital Quality Council. Understands and supports the organization's continuous quality initiatives. Represents nursing services on various corporate, hospital and medical staff committees/meetings.
Develops and monitors the hospital budget, ensuring operations does not exceed the approved budget.
Oversees the finance/business office functions of the hospital to ensure that funds are collected and expended appropriately.
Ensures staffing plans are appropriate for the hospitals departments.
In coordination with the Market CEO, hospital board, the medical staff and other hospital personnel, responds to the community's needs for quality health care services by monitoring the adequacy of the hospital's medical activities.
Serves as a member of the hospital executive committee and other administrative committees as designated. Attends governing board meetings.
Conducts job responsibilities in accordance with the standards set out in the Company's Code of Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Oversees and provides direction to hospital leadership grading hospital mission and objectives, expected productivity and efficiency, establishing policies and procedures are in compliance with federal state and local laws, regulations and ordinances. Works with hospital leadership to foster high employee morale and a positive work environment for employees.
Develops a strong working knowledge of the electronic medical record. Assures compliance with all regulatory and accreditation requirements. Always maintains survey readiness. Participates in and coordinates survey preparation.
Ensures maintenance of physical properties in good and safe state of repair and operation.
Promotes adherence to the Company's Code of Conduct and the Corporate Compliance Agreement by monitoring employee performance and identifying and responding to compliance issues.
Acts as Privacy officer for the hospital. Implements necessary privacy policies and procedures. Reviews all patient complaints regarding the hospitals privacy policies and procedures and/or privacy practice.
Collaborates with Regional leadership to advance safety and quality.
Knowledge/Skills/Abilities/Expectations
Ability to coordinate short- and long-term planning activities.
Ability to work with a large staff and diverse client base.
Basic computer skills with working knowledge of Microsoft Office, word processing and spreadsheet software.
Able to demonstrate knowledge of The Joint Commission, local, state, and federal laws, and regulations.
Knowledge of general budgeting, accounting, and management skills.
Knowledge of cost reporting, profit and loss and budget compliance.
Ability to work well with management teams and employees.
Ability to maintain confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
Ability to spend a limited amount of time on travel.
Must read, write and speak fluent English.
Must have good and regular attendance.
Performs other related duties as assigned.
$82k-138k yearly est. Auto-Apply 28d ago
Entry Level Management
Interview Hunters
Senior director job in Saint Petersburg, FL
We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions.
The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.
Responsibilities:
Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits.
Collaborate cross-functionally - Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
Requirements:
Sales or related field
Strong verbal and written communications skills
Excellent listening, negotiation, and presentation abilities
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers.
Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level
$78k-120k yearly est. Auto-Apply 60d+ ago
Vice President of Operations - Florida
Us Eye
Senior director job in Sarasota, FL
About US Eye: US Eye is a physician-led, patient-centric network of eye care practices and ASCs committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With over 60 eye care clinics and 5 surgery centers, led by 115 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas and Virginia. *************
Job Summary: The Vice President of Operations for Florida supports the growth and ongoing operational success of US Eye, collaborates with physicians and corporate team members to drive impactful strategic and operational outcomes, process and workflow improvements and efficient resource allocation, and provides oversight and guidance to regional operations at all locations within the Florida market.
Essential Job Functions:
Establishes, implements, and communicates the strategic direction of the organization's operational goals.
Establishes key performance indicators and specific targets for regional managers, monitors performance, and proactively identifies productivity gaps and propose solutions.
Collaborates with physicians, particularly US Eye's Executive Chairman, Chief Medical Officer and Florida's Medical Director, and the company's executive leadership to develop and meet company goals while supplying expertise and guidance on operational projects, processes and systems.
Ensures that all locations and physician teams are appropriately organized and staffed.
Oversees physician template management and fill rates.
Oversees the delivery of excellent customer service within each department, including our FL Patient Access Center and technician training programs.
Recruits, trains, and oversees director and management-level staff in assigned departments or regions.
Identifies, recommends, and implements new processes, technologies, and systems to increase operational, staffing and cost efficiencies, improve patient satisfaction, and increase clinical revenues.
Interacts and communicates effectively with all levels of management, physicians, staff, vendors, and patients.
Ensures compliance with company standards and policies.
Ensures attainment of budgeted financial performance goals.
Requirements:
Demonstrated knowledge of ophthalmology/optical vision care management and business operations
At least 10 years of previous healthcare management experience within a multi-site ophthalmology/optical vision care organization (PE experience not required)
Clinical experience is a plus
Strong financial management and budgetary preparation and analytical experience
Demonstrated ability to be an effective, results driven leader.
Demonstrated ability to collaborate, problem solve and think strategically.
Ability to build and foster strong working relationships with physicians and staff at all levels
Strong level of business acumen and analytical skills, including the ability to intelligently use data to drive key business decisions.
Demonstrated knowledge of practice management and EMR systems
Bachelor's degree required, MBA preferred
The position requires candidate to be local to or willing to relocate to the Sarasota/Bradenton FL area.
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Your Partner in Eye Care Practice Management | US Eye Enhance your eye care practice's capabilities by partnering with US Eye, a physician-led eyecare network that understands your business. Contact us!
$102k-169k yearly est. 60d+ ago
US Senior Pay & Time Manager
GE Aerospace 4.8
Senior director job in Clearwater, FL
GE Aerospace's US Pay & Time Center of Excellence (COE) is a team of dedicated specialists focused on delivering accurate and timely payroll and time & attendance services for exempt and non-exempt employee populations. The team ensures seamless integration and alignment of payroll and time & attendance processes with broader organizational goals, establishing standard work and governance to leverage best practices and support the successful preparation, processing, and documentation of payroll.
The US Senior Pay & Time Manager role is a critical leadership position responsible for overseeing a team of payroll and time & attendance specialists supporting exempt and non-exempt US employee populations across multiple sites and business units. This role drives sets direction and drives strategic initiatives to ensure timely, accurate, and compliant payroll processing, enabling employees to focus on delivering excellence in safety, quality, delivery, and cost (SQDC). As a key partner to site leaders and senior stakeholders, the US Senior Pay & Time Manager fosters strong connections across the organization, ensuring alignment with business priorities while using Flight Deck to implement process improvements, standardization, simplification, and operational efficiency. This role leverages best practices from across GE Aerospace and external benchmarks, guiding leaders and the team in creating innovative solutions to enhance payroll systems and practices. This role requires a forward-thinking approach to payroll operations, combining deep technical expertise with strategic leadership to deliver exceptional service and continuous improvement.
This role partners closely with HR Managers, Business Leaders, Digital Technology, and other People Operations teams, acting as a liaison across these functions to drive process improvements, enhance system functionality, and ensure compliance with federal, state, and local regulations. You will influence strategy and priorities across sites and programs, ensuring consistent execution and measurable impact on SQDC.
As a US Senior Pay & Time Manager, you will be responsible for leading the compliance, productivity and efficiency of the essential service and process delivery of payroll and time & attendance functions. You will provide strategic direction and insight on continuous improvement solutions to evolve and enhance payroll and time & attendance processes and systems, and you will build leadership capability to sustain results. Additionally you will be responsible for serving as a peer mentor to other team leaders in the NAM organization.
**Job Description**
**Essential Responsibilities:**
+ Ensuring pay is processed on time, accurately and in compliance with government regulations.
+ Leading a high-performing team, developing the team's technical proficiency, making training and development opportunities available and achievable.
+ Partner with others such as site leaders, vendors, HR Partners, Total Rewards, and People Ops teams on compliant and sustainable design, implementation, and governance of pay practices, resolving complex escalations and risk.
+ Manage the partnership with Digital Technology and time and attendance application support to provide feedback and direction on the time and attendance system road map & strategy, and partner on implementation and maintenance.
+ Drive process improvements and implement strategic initiatives.
+ Resolving complex escalations and risk, explaining complex payroll concepts to a range of employee personas from executives to HR to production employees in a clear and approachable manner.
+ Implement standard work for pay & time processes & procedures.
+ Building strong cross-functional relationships and executive stakeholder management; aligning objectives and resources across functions; surfacing risks with mitigation plans.
+ Analyzing payroll data and metrics to identify trends and opportunities for improvement, leading root cause analysis; translating insights into action plans with measurable outcomes.
+ Managing over/underpayment processes and partnership with HR and Union Relations / Employee Relations teams to ensure appropriate action.
+ Provide insight on team strategy and continuous improvement solutions.
+ Identifying opportunities and pain points, offering solution design options to improve payroll and time & attendance processes.
+ Providing payroll and time & attendance expertise and leadership during M&A activities.
+ Translating strategies into action plans and align team priorities to the business.
+ Obtaining certification in either Workday, Time System or Payroll within one year in role to ensure appropriate level of technical leadership for role.
+ Serve as a peer mentor to other team leaders in NAM organization.
**Qualifications/ Requirements:**
+ Bachelor's degree in Business Administration, Finance, Human Resources, or a related field from an accredited university with minimum of 5 years of experience in HR Function and/or Payroll/Time & Attendance area, or a high school diploma / GED with at least 9 years of experience in HR Function and/or Payroll/Time & Attendance area.
+ Expertise in Workday Payroll, time & attendance systems and integration with payroll processes.
+ Strong knowledge of federal, state, and local payroll regulations, including FLSA, tax compliance and reporting.
+ Willing to travel as needed up to 15%.
**Desired Characteristics:**
+ Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Workday, or time system certification.
+ Strong problem-solving skills to address complex payroll challenges.
+ Excellent executive communication and stakeholder management skills; ability to engage employees, leaders, and external partners.
+ Willingness to deep dive into current time and attendance site practices and develop strategy and execute resulting in standardization of work across sites.
+ Serve as a role model continuous improvement behaviors needed to encourage and embed change.
+ Strong interpersonal and leadership skills.
+ Strong problem solving and troubleshooting skills; solutions-oriented approach
+ Experience in managing internal & external audits.
+ Ability to manage and prioritize multiple urgent deliverables; experience in a matrixed leadership environment.
+ Experience with managing people virtually or a geographical dispersed team.
**Pay and Benefits:**
+ The base pay range for this position is $117,000 - 160,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on November 7th, 2025.
+ GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
$117k-160k yearly 40d ago
Senior Manager, Google Paid Media
Launch Potato
Senior director job in Tampa, FL
WHO ARE WE?
Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.
As The Discovery and Conversion Company, our mission is to connect consumers with the world's leading brands through data-driven content and technology.
Headquartered in South Florida with a remote-first team spanning over 15 countries, we've built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success.
WHY JOIN US?
At Launch Potato, you'll accelerate your career by owning outcomes, moving fast, and driving impact with a global team of high-performers.
COMPENSATION: $100,000 - $140,000 per year
MUST HAVE
Proven success profitably scaling multi-channel Google paid media campaigns across Search, Performance Max, YouTube, Display, Discovery, and Demand Gen spanning multiple verticals.
Deep analytical expertise with BI tools (Looker, Google Analytics, etc.) plus advanced Excel/Google Sheets skills (pivot tables, VLOOKUP, etc.)
Experience leading cross-channel growth strategies and building high-performing paid media playbooks for Google's full ecosystem.
Ability to leverage audience, creative, and bidding strategies to control front-end acquisition costs while maximizing down-funnel value and advertiser quality metrics.
Demonstrated platform ownership with a track record of delivering aggressive scale and ROAS goals across Google Ads.
Exceptional communication and collaboration skills; able to influence decision-making across creative, analytics, and executive teams.
Leadership experience mentoring and developing paid media teams.
EXPERIENCE: 6+ years managing large-scale digital media portfolios in affiliate marketing or lead generation ($20M+/year), including 2+ years in a leadership or people management role.
YOUR ROLE
You will lead Launch Potato's paid media strategy for FinanceBuzz across Google's advertising ecosystem including Search, Performance Max, YouTube, Display, and Demand Gen/Discovery, driving profitable growth and operational excellence.
You'll combine strategic leadership with hands-on execution, personally overseeing high-impact campaigns, testing roadmaps, and optimization strategies. You'll partner with existing media managers to plan and allocate resources to execute on your campaign strategies. You'll identify scalable opportunities, improve efficiency, and strengthen Launch Potato's competitive position in performance marketing.
This is a high-impact, high-visibility role with direct influence over budgets, strategy, and our intention is for you to grow to manage your own team. You'll partner with senior leadership to shape the future of our paid media roadmap while setting new standards for analytical depth, automation, and executional precision.
OUTCOMES (PERFORMANCE EXPECTATIONS)
Own paid media performance across Google Ads channels (Search, PMax, YouTube, Display, Discovery, Demand Gen).
Deliver consistent growth in spend and profitability, meeting or exceeding channel ROAS and your own margin targets towards aggressive YoY growth goals.
Mentor paid media manager, developing their strategic thinking, analytical rigor, and cross-functional skills with the intention to manage them once you master the business.
Partner with creative & yield teams to align your own ad copy messaging, landing page experience, and testing strategies that improve CTR, CVR, and ROAS.
Build scalable frameworks for campaign testing, data analysis, and creative iteration within Google's automation and audience systems.
Drive cross-functional collaboration to ensure Google paid media investments integrate with the broader company growth strategy.
Identify and champion new Google platform opportunities, betas, and expansion strategies.
Enhance the existing Launch Potato's Google media-buying playbooks to improve operational efficiency and data-driven decision-making.
SUCCESS LOOKS LIKE
You deliver growth beyond 2026 goals across spend, efficiency, and profitability.
You elevate the Paid Media team through leadership, structure, innovation, and coaching.
You set the standard for ownership, analytical rigor, and cross-team partnership.
You earn recognition as a trusted strategic leader by executives and peers.
COMPETENCIES
Strategic Leadership: Connect high-level business goals to tactical execution across Google's platforms.
Analytical Mastery: Deep understanding of performance metrics, cohort behavior, attribution, and financial modeling.
P&L Ownership: Experience managing large-scale budgets and achieving profitability goals.
Operational Excellence: Establish efficient workflows, testing frameworks, and best-in-class media-buying practices.
Communication: Clear, concise, and persuasive communication with executives, peers, and cross-functional partners.
Cross-Functional Collaboration: Proven success working across creative, analytics, product, and yield teams.
Innovation: Constantly testing, learning, and evolving to stay ahead of Google Ads ecosystem changes.
Leadership: Strong mentoring, coaching, and team development capabilities.
NICE TO HAVES
Experience with AI tools (ChatGPT, Gemini, Claude, etc.) to improve workflow efficiency or insights.
Understanding of personal finance and consumer financial services verticals.
Experience leading cross-channel media expansion strategies beyond Google.
TOTAL COMPENSATION
Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato's Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost of living adjustments.
Want to accelerate your career? Apply now!
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$100k-140k yearly Auto-Apply 14d ago
Business Operations Director - Transformation & Strategic Initiatives
Jpmorgan Chase & Co 4.8
Senior director job in Tampa, FL
JobID: 210663937 JobSchedule: Full time JobShift: : Join a premier global financial institution and help shape the future of operations. As a key member of our leadership team, you will drive impactful change and deliver innovative solutions. Collaborate with senior leaders and cross-functional partners to set a bold vision for operational excellence. Inspire high-performing teams and foster a culture of continuous improvement. Make a lasting impact on our customers, employees, and business outcomes.
As a Business Operations Director - Transformation & Strategic Initiatives at JPMorgan Chase within the Consumer & Community Banking Operations team, you will define and execute a multi-year transformation roadmap. You will leverage industry best practices and emerging technologies to deliver end-to-end improvements in customer and employee experiences. This role requires strong collaboration with senior leadership, business partners, and external advisors. You will ensure alignment with strategic objectives and deliver measurable wins along the way. The position is based in Columbus, OH; Wilmington, DE; Indianapolis, IN; Heathrow, FL; or Tampa, FL.
You will serve as a thought leader in operations, bringing expertise in large-scale change initiatives and consulting or advisory roles. The role involves championing a culture of innovation, agility, and continuous improvement. You will oversee operational risk identification and mitigation, ensuring compliance with regulatory requirements. The successful candidate will inspire and mentor teams, fostering collaboration and high performance. This is an opportunity to drive transformation at scale and influence the strategic direction of our operations function.
Job Responsibilities
* Define and communicate a compelling vision for the future of operations, aligned with organizational goals and industry trends.
* Lead the design and delivery of large-scale transformation programs to enhance efficiency, customer experience, and risk management.
* Build and maintain strong relationships with senior leadership, business partners, and external advisors to ensure alignment and successful execution.
* Champion a culture of innovation, agility, and continuous improvement using structured change management methodologies.
* Oversee the identification and mitigation of operational risks, ensuring robust controls and regulatory compliance.
* Inspire, mentor, and develop high-performing teams, fostering an open and collaborative culture.
* Develop and present robust business cases for strategic initiatives.
* Manage multiple priorities and deliver results under tight deadlines.
* Leverage data, technology, and process reengineering to drive operational improvements.
* Monitor progress and measure outcomes to ensure sustained results.
* Serve as a trusted advisor to stakeholders at all levels.
Required Qualifications, Capabilities, and Skills
* Several years experience as an Executive Director or similar external position
* Minimum of 10 years of experience in operations and/or technology, ideally in consumer banking.
* Bachelor's degree in Business Administration, Operations Management, or a related field.
* Proven track record of leading complex, cross-functional initiatives in a highly regulated environment.
* Experience in consulting or advisory roles, with demonstrated ability to influence at the executive level.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Demonstrated ability to manage multiple priorities and deliver results under tight deadlines.
* Experience with structured change management methodologies (e.g., Prosci ADKAR).
* Ability to develop and present robust business cases.
* Strong stakeholder engagement skills and team leadership and talent development.
Preferred Qualifications, Capabilities, and Skills
* Strong understanding of consumer banking operations and technology.
* MBA or advanced degree preferred.
* Experience with data-driven transformation initiatives.
* Familiarity with industry best practices in operational excellence.
* Ability to foster a culture of innovation and continuous improvement.
* Experience working with external advisors and consultants.
$102k-129k yearly est. Auto-Apply 12d ago
DIR BUSINESS DEVELOPMENT-Research Collaboration and Alliances
Moffitt Cancer Center 4.9
Senior director job in Tampa, FL
At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.
Summary
The Director of Business Development is responsible for leading the growth and expansion of Moffitt's research collaborations/alliances by developing and implementing strategic plans for meeting organizational goals. This role requires a blend of strategic thinking, business development expertise, and leadership skills to identify opportunities, build key partner relationships, negotiate and close business deals, and maintain extensive knowledge of current market conditions.
Negotiate Terms
* At an advanced level, negotiate key business terms for research collaborations and strategic alliances (negotiate budgets, payment terms, termination rights, data and IP rights, revenue share, etc.)
Manage Staff
* At an advanced level, directly manage a team of business development professionals. Provide leadership, mentoring, and coaching to the team to foster a culture of high performance, collaboration, and continuous improvement.
Quality Assurance
* At an advanced level, maintaining high quality assurance standards (reviews and scores work product from team members).
Forecast Revenue
* At an advanced level, analyzes historical data, deal pipeline, and Moffitt's strategic priorities to establish financial target Business Unit.
Infrastructure.
* At an advanced level, plan tools and SOPs to help identify, negotiate, and execute industry collaborations effectively and efficiently.
Lead Negotiator
* At an advanced level, leads negotiations on major Research Collaborations and Strategic Alliances (structure complex relationships that support Moffitt's business objectives).
Reporting
* At an advanced level, prepare regular reports and updates on business development activities and progress toward goals.
Develop Strategic Plan
* At an advanced level, develop and execute strategic plans to achieve revenue targets and expand the company's number of partners. Lead initiatives to explore new markets and potential business opportunities.
Identify Partnership Opportunities
* At an advanced level, identify partnership opportunities and develop relationships that lead to increased revenue.
Minimum Experience Required
* 7 years of business development experience, which includes but not limited to licensing technologies, forging industry collaborations, creating new companies, serving as a leader in a growing company, and evaluating investment opportunities
* 5 years of supervisory experience
* 9 years of business development experience with a lesser degree of Bachelor's Degree in Life Sciences or Business Administration or
Minimum Skills/Specialized Training Required
* Work independently or as part of a team
* Strong organizational and multitasking skills with high attention to detail
* Exceptional communication skills (oral, written, listening)
* Good computer literacy and proficiency with MS Office software (including and not limited to Word, Excel, Outlook, PowerPoint, etc.)
* Strong typing skills
* Deep problem-solving skills
* Knowledge of academic institutions such as cancer centers, research institutions or universities
* Highly organized with strong task management skills
* Effective interpersonal skills and high emotional intelligence
* Ability to work under pressure and meet tight deadlines.
Share:
$110k-156k yearly est. 60d+ ago
Director Catastrophe Risk Research & Development
Sagesure
Senior director job in Tampa, FL
If you're seeking the stability of a profitable, growing company combined with the entrepreneurial spirit of a startup, we're looking for you. SageSure, a leader in catastrophe-exposed property insurance, is looking for an experienced and innovative Director of Catastrophe Risk R&D to spearhead our research and development efforts in natural hazard modeling, exposure assessment, and enhancing our internal catastrophe view of risk. This leadership position is crucial in shaping how we evaluate, measure, and respond to catastrophe risk across our property portfolio while integrating the latest advances in science, technology, engineering, and climate analytics.
What you'd be doing:
Define and drive the catastrophe risk research agenda, including model evaluation, development of proprietary views of risk, and enhancement of decision-support tools for underwriting and portfolio risk management.
Evaluate and customize third-party catastrophe models (e.g., Moody's RMS, Verisk), and development of in-house modeling capabilities.
Incorporate climate and emerging scientific insights into the catastrophe modeling framework, including scenario analysis and long-term risk outlooks.
Leverage exposure, claims, hazard, and socioeconomic data to identify risk trends and inform product development and reinsurance strategy.
Partner with underwriting, actuarial, reinsurance, and technology teams to ensure R&D outputs meet business needs.
Translate technical findings into strategic insights for senior leadership and external partners.
Mentor and grow a team of catastrophe risk research analysts, fostering innovation, scientific rigor, and professional development.
We're looking for someone who has:
Master's or PhD in Earth Science, Atmospheric Science, Civil/Structural Engineering, Applied Mathematics, Statistics, or a related quantitative field.
10+ years of experience in catastrophe modeling, risk analytics, insurance/reinsurance, or related applied research fields.
3+ years of experience in leading analytical and technical teams with responsibility for research strategy.
Deep understanding of natural hazards (hurricanes, earthquakes, wildfires, floods, SCS) and their impacts on the built environment.
Proficiency with catastrophe models (RMS, AIR, etc.) and their underlying assumptions
Experience with programming/data analysis tools (Python, R, SQL) and geospatial tools (GIS, QGIS, ArcGIS).
Strong background in probabilistic risk modeling, statistics, and simulation techniques.
Demonstrated ability to lead cross-functional teams and manage complex research programs.
Exceptional communication skills, capable of conveying technical information to executive and non-technical audiences.
Strategic thinker with a proactive and collaborative approach to problem-solving.
Highly Preferred Candidates Also Have:
Experience in building and evaluating Hurricane/ Cyclone risk models, incorporating scientific insights into modeling frameworks.
Prior experience in a senior cat modeling/R&D role within a global (re)insurer, broker, or model vendor
Catastrophe Risk R&D:
At SageSure, the Catastrophe Risk R&D team is redefining how the industry understands and manages catastrophe risk. We operate at the intersection of science, technology, data, and industry insight, developing a proprietary view of risk that goes beyond traditional models. Our work shapes risk management strategy, capital allocation, and external market positioning, directly influencing how SageSure protects policyholders and partners in catastrophe-exposed regions.
Join the team that sees risk differently-and proves it.
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
$91k-146k yearly est. Auto-Apply 34d ago
Director - Pricing Systems Optimization
PODS 4.0
Senior director job in Clearwater, FL
At PODS (Portable On Demand Storage), we don't just lead the moving and storage industry, we redefined it. Since 1998, we've empowered customers across the U.S. and Canada with flexible, portable solutions that put customers in control of their move. Whether it's a local transition or a cross-country journey, our personalized service makes any experience smoother, smarter, and more human.
We're driven by a culture of trust, authenticity, and continuous improvement. Our team is the heartbeat of our success, and together we strive to make each day better than the last. If you're looking for a place where your work matters, your ideas are valued, and your growth is supported- PODS is your next destination.
JOB SUMMARY
The Director of Pricing Systems Optimization will lead all aspects of pricing optimization software development and implementation, moving PODS pricing towards a more dynamic environment, using advanced analytics and tools including Artificial Intelligence. This person will lead the though process and work closely with IT and current pricing system vendors to adapt and implement advanced pricing methods to maximize pricing and improve revenue generation.
General Benefits & Other Compensation:
* Medical, dental, and vision insurance
* Employer-paid life insurance and disability coverage
* 401(k) retirement plan with employer match
* Paid time off (vacation, sick leave, personal days)
* Paid holidays
* Parental leave / family leave
* Bonus eligibility / incentive pay
* Professional development / training reimbursement
* Employee assistance program (EAP)
* Commuter benefits / transit subsidies (if available)
* Other fringe benefits (e.g. wellness credits)
What you will do:
* Creates, leads and executes a roadmap of proposed enhancements to the Pricing Systems that optimize pricing and maximize revenue and/or margin, up to and including dynamic pricing methods and the use of artificial intelligence
* Identifies opportunities to apply advanced pricing techniques and models to improve pricing.
* Is the business leader responsible for the pricing system logic and functionality, keeping a deep understanding of how it works and how it serves the business goals.
* Works with IT and current or future pricing systems vendors to support major corporate system enhancement initiatives
* Keeps up to date with the use of new tools and methods to price in various industries and brings ideas to PODS.
* Works cross-functionally with business partners (pricing functions, marketing, operations, finance, logistics, IT) to ensure the pricing vision is shared, accepted and implications incorporated in operating processes.
* Lead cost/benefit analysis of proposed system changes
* Develops and presents improvement proposals to leadership and non-technical users in clear, concise, and convincing manners both in writing and interactive presentation setting
* Leads the pricing systems team in all aspects of current pricing systems support and development. Motivates and engages them to support the goal.
* Applies advanced statistical and data analytics concepts
* May perform other duties and responsibilities as assigned
What you will need to have:
* College Degree required in Mathematics, Marketing, Finance or systems / software engineering. MBA preferred.
* 10-15 years of pricing or closely related experience
* Minimum 5 years' experience operating with direct pricing responsibility in a corporate environment.
* Extensive knowledge of pricing methods, with hands-on experience in defining pricing rules, upgrading or improving pricing systems
* Experience in implementing pricing software working with outside vendors preferred (Vendavo, PROS, Saleforce CPQ, Pricefx, Zilliant, etc).
* Experience in pricing in the travel, hospitality, storage or logistics industry preferred.
* Strong proficiency in Microsoft Office applications; particularly advanced Excel functionality including Pivot Tables, Lookups, external data connectivity, and logic functions
* Working knowledge of SQL
* Strong problem-solving skills
* Excellent organizational skills
* Ability to manage competing priorities
* Possess math skills sufficient to perform required duties
* Or an equivalent combination of education, training or experience
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.
Equal Opportunity, Affirmative Action Employer
PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.
No Unsolicited Resumes from Third-Party Recruiters:
Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values.Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.
$81k-124k yearly est. 60d+ ago
Senior Manager Call Center (Tier 3)
Hillsborough County 4.5
Senior director job in Tampa, FL
This position is responsible for providing various day to day operational & administrative managerial duties as it relates to a particular county function/ section/department.
Salary
$77,001 - $105,955
Ideal Candidate
We are seeking a skilled and results-driven Senior Call Center (Contact Center) Manager with extensive, direct experience in fast-paced call center environments to lead and oversee the daily operations of our contact center team. The ideal candidate will have proven leadership experience, exceptional communication and analytical skills, and a proven ability to motivate, develop, and empower teams to achieve both individual and organization-wide performance goals. If you are passionate about customer service, fostering a culture of excellence, and driving team performance to deliver a world class customer service experience to Hillsborough County Water Resources residents, we want to hear from you!
Highly Complex Skills/Competencies: Proven experience as a Senior Call Center Manager or in a similar leadership role in a call center or customer service environment. Strong knowledge of contact center operations, including call handling procedures, CRM software, ACD and IVR systems, workforce management systems, reporting, and performance metrics. Exceptional leadership and people management skills with the ability to motivate, coach, and develop staff. A data-driven mindset with the ability to interpret complex data, identify key insights, and implement actionable strategies. Demonstrated success in driving significant improvements in operational efficiency, customer satisfaction, and employee performance. Advanced knowledge of call center KPIs (e.g., First Call Resolution, Average Handle Time, Abandoned Rate) and ability to create strategies for achieving them. Excellent communication skills with the ability to engage, influence, and collaborate with internal and external stakeholders. Ability to lead through change, with experience in change management and scaling operations to meet business growth.
Desirable Attributes: Strategic thinker with the ability to anticipate business needs and create forward-thinking solutions. Strong organizational and problem-solving skills with the ability to manage multiple projects simultaneously. In-depth knowledge of industry trends and emerging technologies that can enhance contact center performance. Customer-centric mindset with a passion for elevating the customer experience and building strong client relationships. A proven track record of building and maintaining high-performance, engaged teams that drive results. Comfort with change and adaptability to evolving business needs and technology.
Education: Bachelor's degree in Business Administration, Management, or a related field; Master's degree or relevant certifications preferred.
Core Competencies
Customer Commitment
- Proactively seeks to understand the needs of the customers and provide the highest standards of service.
Dedication to Professionalism and Integrity
- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence
- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork
- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 3
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Manages complex functions with subordinate managers, supervisors, professionals and other staff.
Directs major programs to achieve broad organizational goals and objectives.
Supervises and directs the activities of multiple professional level subordinates in achieving established organizational goals and objectives; coordinates functions; assigns, monitors and reviews work; evaluates performance, and initiates corrective action as needed, including termination.
Compiles and analyzes information to recommend changes and improvements to operations or service delivery methods.
Formulates and establishes goals and administrative policies, procedures and guidelines to ensure operational efficiency and effective administration of assigned programs and staff.
Serves as an internal consultant to senior management.
Presents informational sessions to departmental staff and staff from other agencies and departments.
Determines funding requirements, develops budget submissions, monitors status of allocated funds, and controls expenses.
Assesses staffing needs and identifies shortfalls; interviews, recruits, and hires new staff.
May serve as liaison to technical, operations, or administrative staff to analyze new legislation, work methods or legislative requirements.
Performs other related duties as required.
Job Specifications
Knowledge of the principles and practices of management.
Knowledge of the functions, activities, requirements, and objectives of the specific programs/functional areas to which assigned.
Knowledge of federal, state and local regulations pertaining to assigned functional area.
Ability to analyze data and present ideas and information effectively, both orally and in writing.
Ability to anticipate and meet the need of clients with a commitment to improving services.
Ability to establish objectives and strategies, identify required resources, and develop plans to carry out work.
Ability to use considerable initiative, think independently, and exercise sound judgment.
Ability to establish operation or program objectives and strategies for a functional or operational area.
Ability to analyze and report upon operating conditions and problems.
Ability to take a long-term view and recognize opportunities to help the organization accomplish its objectives.
Physical Requirements
Frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Work Category
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Minimum Qualifications Required
Graduation from an accredited four year degree granting college or university; AND
Five years of experience directly related to the position duties; three of which must have been in a supervisory capacity;
OR
An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
Graduation from an accredited four year degree granting college or university; AND
Five years of experience directly related to the position duties; three of which must have been in a supervisory capacity;
OR
An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
How much does a senior director earn in Clearwater, FL?
The average senior director in Clearwater, FL earns between $91,000 and $191,000 annually. This compares to the national average senior director range of $105,000 to $219,000.
Average senior director salary in Clearwater, FL
$132,000
What are the biggest employers of Senior Directors in Clearwater, FL?
The biggest employers of Senior Directors in Clearwater, FL are: