Senior field applications engineer vs sales support engineer

Differences between senior field applications engineer and sales support engineer duties and responsibilities

Senior field applications engineer example responsibilities.

• Assist customers in FPGA tool usage / issue, and sometimes write application VHDL code to achieve a module function.
• Manage all technical interactions (RFP responses, job site walk-through, design reviews, statement of work creation, etc . )
• Provide customer support for XILINX FPGA circuit board system consisting of PCI, USB, API and JTAG interfaces.
• Develop and maintain product history and applications database for FAE use.
• Visit customer sites to provide 1st level response and debugging issue.
• Work and collaborate with the FAE team and other organizations within the company.
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Sales support engineer example responsibilities.

• Manage inbound domestic and international logistics and domestic shipping with respect to carrier selection, forwarding, brokering and expediting.
• Complete RFP responses with technical specs for project hardware.
• Assist with HVAC design-build for several high profile projects :.
• Prepare cost estimates and scheduling for plan and spec HVAC projects.
• Used Microsoft CRM to document activities of customer issues from start, to resolution.
• Retain existing clients and perform cold calls to potential new clients and keep record in CRM database.
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