Vice President Operations USA
Senior operations manager job in Virginia Beach, VA
Vice President of Operations is a senior leadership role responsible for overseeing all operational activities across U.S. ports and marine terminals. This position ensures excellence in service delivery, regulatory compliance, vendor performance, and customer engagement. As a key member of the U.S. executive team, the VP of Operations plays a strategic role in driving operational efficiency, financial performance, and organizational growth.
This highly visible role directs daily port operations, manages critical relationships with customers, regulatory bodies, and partners, and leads the invoice verification process for all terminal, port, vessel, and crew operational expenses nationwide.
Key Responsibilities
Strategic & Operational Leadership
Provide strategic direction and hands-on leadership for port and terminal operations across the U.S.
Develop and implement operational programs to optimize revenue, vessel turnaround, and service excellence.
Monitor regulatory compliance, ensuring adherence to U.S. Coast Guard, HAZMAT, and other maritime regulations.
Lead crisis and emergency response initiatives, including medical evacuations and vessel incidents.
Drive continuous improvement through strategic planning aligned with organizational objectives and industry trends.
Team Leadership & Development
Mentor, coach, and develop operations team to enhance performance and foster a culture of accountability and safety.
Oversee workforce planning, staffing, training, and performance evaluation.
Promote operational best practices and process optimization.
Port & Terminal Management
Oversee daily vessel and terminal operations to ensure efficient port productivity.
Monitor port time, idle time, berth utilization, and crane/gateway productivity to meet or exceed performance KPIs.
Ensure accurate invoicing and expense management for all operational activities.
Vendor & Stakeholder Relations
Lead negotiations of operational agreements with vendors, port authorities, and service providers.
Act as a key liaison with government agencies, regulatory authorities, customers, and industry partners.
Requirements:
Minimum of 10 years leadership experience in maritime, port operations, or shipping industry. Prior experience at the VP level or equivalent operational leadership role is strongly preferred.
Education: Bachelor's degree in Maritime Studies, Transportation, Logistics, or related field required.
Certifications: Master License or Chief Officer credentials highly desirable.
Commercial sea time experience is a plus.
Market Associate Center Operations Director
Senior operations manager job in Norfolk, VA
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to joinour team.
The Associate Center Director directs and administers the day-to-day operations of a medical center. The incumbent in this role is responsible for the overall performance of the operational, economical, sales and people-related center level goals. He/She partners closely with the center's clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. The Associate Director Center is an individual that, first and foremost, has a strong desire to serve others. The incumbent must be equally comfortable greeting patients in the waiting room, engaging with PCPs to further the ChenMed Way, leading a diverse staff, growing a business and owning a profit and loss budget. This service-oriented individual has a keen understanding of how serving others results in staff that is better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Owns and operates an average annual budget in excess of $20M for a medical center; staffing up to 30 employees and regularly servicing an average of less than 12,000 patients per year.
Leads growth strategy for center around membership growth and community outreach.
Leads people, coordinates and inspires the team and achieves results under challenging circumstances.
Works comfortably with financial statements, and financial concepts, in a service organization.
Provides extraordinary customer service to all internal and external customers (
including patients and other Chen Medical team members
).
Monitors office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner.
Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
Attends all growth related events.
Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.
Addresses and resolves all customer-service or team member issues.
Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.
Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership.
Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and systems resolutions before increasing costs and complexity.
Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center.
Collaborates with the Leadership Team and Administrators in relation to strategic business planning.
Demonstrates an astute sense of ownership; the successful Director, Center drives center success from all dimensions - people, finance, service, growth and outcomes, as if they owned the organization.
Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed's family of companies' level of service exceeds all other healthcare providers.
Performs other duties as assigned and modified at manager's discretion.
Other responsibilities may include:
Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart.
Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients.
Reviews reports to ensure target metrics are achieved and processes are being followed.
Ensures co-pays are compliantly collected and cash is reconciled and deposited.
Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files.
Monitors transportation and housekeeping activities.
Monitors and/or alters team member work schedules, including approval of overtime or vacations.
Competencies:
Drives Results: Consistently achieves results, even under tough circumstances.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Builds Effective Teams: Building strong identity teams that apply their diverse skills and perspectives to achieve common goals.
Situational Adaptability: Effectively building formal and informal relationship networks inside and outside the organization.
Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions.
Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
KNOWLEDGE, SKILLS AND ABILITIES:
Highly developed business acumen and acuity
Dynamic individual with outgoing, energetic, and collaborative personality
Possesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $20M in annual revenue
Introductory knowledge and understanding of and experience with full risk management contracts
Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals
Analytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data
Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking
Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels
Strategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancements
Openness to learning with a curiosity about the ChenMed Way and willingness to adapt to our innovative approach to improving health outcomes
Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner
Keen ability to manage multiple projects and processes and work effectively with other team members
Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 20% of the time
Spoken and written fluency in English
This position requires use and exercise of independent judgment
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Spoken and written fluency in English
This position requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
PAY RANGE:
$88,510 - $126,442 Salary
EMPLOYEE BENEFITS
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
General Manager
Senior operations manager job in Virginia Beach, VA
We at Pearl Pools are looking for a General Manager to join our team and lead the operation for our Virginia Beach office. Pearl Pools is the expert in plaster, tile, and coping for builders and general contractors nationwide. Our purpose is to inspire and create happier and healthier moments. As General Manager you will play a key role in supporting this mission by steering the comprehensive business operations of the local business unit, focusing on plastering, renovations, and all pool construction services offered to our clientele - both commercial and residential.
This strategic position entails full accountability for staff management, all project management, and the seamless integration of corporate strategies into local operations, encompassing sales growth, technology adoption, and alignment with company driven directives. Reporting directly to the Chief Operating Officer, the General Manager is a key interface with the Executive Team and plays a vital role in the operation's budget and revenue growth, and the development of our teams.
ESSENTIAL RESPONSIBILITIES
Strategic Execution: Implement and enforce directives from the Executive Team, driving operational excellence.
Operational Oversight: Proactively recommend and execute operational enhancements, maintaining alignment with corporate objectives. Oversee all day to day operations and establish policies for the given market to ensure operational excellency.
Business Growth: Drive sales innovations, strategic development, and profitability in line with company goals. Responsible for overseeing all sales and revenue growth, including all bids and contract proposals.
Team Management: Lead management teams and field teams, including Project managers, warehouse & administrative staff, field crews, and subcontractors, to surpass performance, operational efficiency and sales targets and foster a culture of excellence.
Customer Experience: Supervise delivery of exceptional customer service, reflecting the company's premium standards.
Safety and Compliance: Champion a safety-first approach in all operational aspects.
Financial Stewardship: Manage full P&L responsibilities, ensuring robust financial health and reporting to executive leadership.
Market Analysis: Stay abreast of market trends, competitor activities, and potential growth opportunities.
SKILLS AND QUALIFICATIONS
Strong preference for candidates with experience in the pool construction or renovation industry, with experience leading sales and field teams.
Demonstrated ability in both qualitative and quantitative analysis and decision-making.
Proficient in budgeting, setting sales targets, and P&L management.
Skilled in guiding teams through transitions and changes.
Consistent record of meeting and surpassing goals.
Expertise in hiring, training, and coaching teams to deliver top-tier brand experiences.
Ability to build a strong team and foster a culture of excellence.
Solid background in sales; CRM and Salesforce experience advantageous.
Valid US Driver's License and a clean driving record.
Currently hold a Current CDL Class A or B license, or be willing to obtain the license.
Preference for candidates bilingual in Spanish.
Ability to travel regionally and nationally.
BENEFITS
By joining the Pearl Pools team you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include:
Growth & development opportunities
Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays
Comprehensive health benefits package including access to medical, vision and dental coverage
Employee Assistance Program
Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
401(k) benefits with a company match and access to financial wellness educational materials & resources
LOCATION
This position is based out of our corporate office located in Virginia Beach, VA. Travel to client locations across the region will be required.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. The Amenity Collective is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Retail Multi Unit Manager
Senior operations manager job in Norfolk, VA
Retail Multi-Unit Manager
Grow
With
Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
The Retail Multi-Unit Manager provides operational leadership at Norfolk International Airport - supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for cleanliness, staffing, operational readiness and financial performance by holding management accountable for results.
Salary Range: $62,780 - $76,000
Key Responsibilities:
Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
Oversee planned maintenance and address repair needs promptly to maintain operational standards.
Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
Monitor and maintain retail equipment; schedule routine service and repairs as needed.
Drive adoption of new retail technologies to improve efficiency and customer experience.
Maintain working knowledge of brand standards, lease agreements, and landlord relations.
Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
Ensure compliance with all federal, state, and local safety and health standards.
Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.
Qualifications:
Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.
Technical Skills
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Familiarity with category management, retail space optimization, and seasonal merchandising strategies.
Competencies
Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.
Financial Acumen: Interprets P&L and KPIs to deliver sustainable growth and profitability.
People Development: Builds positive work environments through coaching, mentoring, and leadership.
Customer Focus: Ensures superior service and brand compliance across all locations.
Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues.
Change Leadership: Champions technology adoption and process improvements to enhance efficiency.
Schedule & Reporting
Reports directly to the Senior Director or Director of Operations.
Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
Weekend and holiday availability required based on business needs.
Regular on-site presence across store locations to maintain standards and engage leadership teams.
Please Apply: ***************************************************************************************
Store Manager
Senior operations manager job in Virginia Beach, VA
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
Senior Director, Fleet Operations (Virginia Beach, VA)
Senior operations manager job in Virginia Beach, VA
Groundworks is seeking a talented Sr Director, Fleet Operations to join our tribe in Virginia Beach, VA!
The Senior Director of Fleet Operations is responsible for overseeing the strategic direction, performance, and operational efficiency of a 4,000+ fleet assets across 80+ locations in the US and Canada. This role ensures scalable, cost-effective, compliant, and safe fleet operations that align with Groundworks rapid growth and evolving organizational needs.
Duties & Responsibilities
Lead the strategic planning and execution of all fleet operations, ensuring optimal utilization, maintenance, and lifecycle management of fleet assets.
Direct, manage, and develop regional fleet operations teams to maintain high standards of safety, compliance, and operational excellence.
Collaborate cross-functionally with supply chain, operations, and finance teams to align fleet performance with Groundworks operational goals.
Develop and implement fleet policies, programs, and systems that support efficiency and sustainability initiatives.
Oversee vendor and contract management for fleet-related services including leasing, fuel, maintenance, compliance, and telematics.
Monitor KPI's and analytics to drive data-informed decision-making and continuous improvement.
Ensure adherence to all federal, state and local regulations, including DOT, EPA, OSHA, and other applicable compliance standards for both vehicles and drivers.
Develop and implement strategies for fleet acquisition, maintenance, utilization, and disposal, aligning with the company's overall objectives.
Manage budgets, track expenses, and identify cost-saving opportunities related to fuel, maintenance, and other operational costs.
Perform other duties as assigned.
Qualifications
Bachelor's degree in business administration, Logistics, Transportation, Engineering, and/or related field.
Minimum of 10-15 years of progressive experience in fleet management, including 5+ years in a senior leadership capacity.
Experience in the procurement and maintenance of cars, trucks and heavy equipment.
Preferred certifications: Certified Transportation Professional (CTP), or equivalent.
Experience with 3rd party and in-house fleet management systems.
Excellent communication and interpersonal skills to effectively collaborate with stakeholders and manage relationships.
Working Conditions
The Senior Director of Fleet Operations will be in an office environment with up to 40% travel within the US and Canada.
This role is in-person at our Virginia Beach, VA headquarters. Relocation assistance is available.
What we provide for our employees
Competitive base compensation with lucrative bonus potential
Equity ownership in the nation's largest and fastest growing foundation repair and water management company
The best-in-class training programs
Advanced leadership training opportunities
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
Paid time off including 6 holidays after applicable waiting period
Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
Auto-ApplyAssistant Maintenance and Operations Superintendent
Senior operations manager job in Williamsburg, VA
Do you have 1-3 years of supervisory and project execution experience in the stormwater system operations, maintenance, and repair industry? Have you planned and overseen construction activities for one or multiple crews on horizontal construction projects, stormwater maintenance, dredging, or similar work? Prince William County is seeking a qualified individual to serve as a Assistant Superintendent for Maintenance and Operations, overseeing County crews as well as subcontractors.
About This Role:
This Assistant Superintendent position will report to and support the Principal Engineer in coordinating, supervising, and overseeing three- to five-person crews performing various stormwater system maintenance and operations tasks. Applicants must be able to read and interpret reports, work orders, plans and specifications and develop quantities for proposed and ongoing work. The ability to anticipate constructability issues and potential conflicts is essential. Strong candidates will have working knowledge of the Virginia Department of Environmental Quality (DEQ) regulations and the Prince William County Design and Construction Standards Manual. Must be able to accurately run basic calculations for determining grade and excavation yardage/tonnage quantities. Strong conflict resolution skills are required, both in managing personnel and in addressing unforeseen conditions and conflicts on job sites. Communication skills, both oral and written, are critical to successful interactions with County officials, staff, and the public. The ideal candidate will be able to successfully coordinate and collaborate with engineering staff, surveyors, the Assistant Director, Field Supervisors, and subcontractors to ensure successful project completion. All work must be performed in compliance with OSHA regulations and applicable construction guidelines.
Minimum Requirements:
* High School Diploma or G.E.D. and 3-5 years of related experience, including 1-3 years of supervision.
* Related experience includes:
* Coordination, supervision, and oversight of inspection and/or construction crews performing drainage and/or sanitary sewer tasks;
* Prioritizing daily crew work activities to achieve mid- to long-term program objectives;
* Reading and interpreting construction plans and specifications, work order requests, and as-builts;
* Ability to review, investigate, and evaluate computer based inventory and GIS systems to generate proposed solutions to requests for repair/maintenance.
* 3-5 years experience operating heavy construction equipment for drainage maintenance/repair/installation or related activities , including minor maintenance and repair of the equipment;
* Working knowledge of excavations and underground pipe installation;
* Inspection of construction activities for compliance with scope of work and quality standards;
* Developing basic quantity "take-offs" for proposed construction work of various sizes;
* Anticipating, identifying, and resolving constructability concerns, both in plans and unforeseen conditions the field;
* Conflict resolution for direct subordinates and with citizens.
Preferences:
* Certification in Trenching and Excavation, Confined Space, Chainsaw Safety, Minimum of OSHA 10;
* Proficient in use of office software such as email, spreadsheets, and word processing.
Special Requirements:
* Must possess a valid driver's license and maintain less than 10 negative points.
* Must foster a positive work environment with managers, subordinates, and citizens.
* Position may be required to exert in excess of 100 pounds of force occasionally, and in excess of 50 pounds of force frequently. Position will be subjected to moving mechanical parts, electrical currents, and typical industrial/construction activities.
Work Schedule:
* Full-time; Monday-Friday, 7:00 a.m.- 3:00 p.m
Starting Salary Range:
$70,921 to $97,968
Note
The above position description is intended to represent the key areas of responsibilities specific to this role. To view the class description in its entirety, please click here.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Part-Time Senior Operations Manager/Janitorial
Senior operations manager job in Yorktown, VA
Senior Operations Manager
Embark on a transformative career journey with Peninsula Cleaning Service, Inc., a distinguished commercial cleaning enterprise known for its commitment to excellence. We are currently seeking a skilled part-time Senior Operations Manager to lead our janitorial operations. In this crucial role, you will oversee a dedicated team. Join us and elevate your professional trajectory, where success is consistently maintained.
ABOUT OUR COMPANY:
With over 30-years history, our independently owned commercial cleaning company serves businesses with 125 employees or more in Newport News, Richmond, Williamsburg, and surrounding cities. We focus on cleaning floors, carpets, surfaces, and restrooms with dedication and precision, adhering to the latest techniques and regulations. Our commitment extends to keeping the community clean, safe, and healthy. Embracing a team-based management style, we value the aspirations of our employees, offering competitive compensation, full-time benefits, and cultivating a positive and supportive work environment.
YOUR DAY AS A SENIOR OPERATIONS MANAGER:
You lead a team to conquer daily cleaning challenges and ensure client spaces maintain a high standard of cleanliness. Your day involves client meetings, strategic planning sessions, and a dynamic mix of leadership and innovation. Your day starts with a team meeting, setting the tone for the day. You then continue to optimize processes, coordinate resources, and make sure our clients' spaces radiate with perfection.
MINIMUM REQUIREMENTS:
A bachelor's degree or 5 years of senior management experience
Significant experience in commercial cleaning or facility management
Proven expertise in janitorial or facilities services operations management
Strong leadership skills with a track record of motivating teams for outstanding results
Exceptional organizational and problem-solving abilities
Excellent communication skills to foster collaboration across departments.
Proficiency in utilizing technology to streamline janitorial operations.
WORK SCHEDULE:
This part-time position operates 29 hours per week. Weekend availability may be required for special projects. The role is based in Yorktown, VA.
READY TO EMBRACE THE OPPORTUNITY?
Initiate your journey with a straightforward 3-minute, mobile-friendly application. Apply now and become an integral part of a team where success is consistently maintained. Your future awaits you at Peninsula Cleaning Service, Inc
Location: 23692
Regional Marine Operations Manager - East
Senior operations manager job in Norfolk, VA
Regional Marine Operations Manager - Eastern Region Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard. Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy.
The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development.
The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules.
Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, NavMates, Mates, Third Mates, and SrDeckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support.
Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations.
Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry.
Our company's values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands.
* Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries.
* Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders.
* Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy.
* Review, Observe, and Enforce shipboard company and regulatory standards across the fleet.
* Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements.
* Guide Performance, Assessment, and Posting of Marine Officers.
* Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps.
* Directly supervise and evaluate Captains. Supervise NavMates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains.
* Ensure Shipboard Marine Department perform to ACL Operations Manual Standards.
* Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks.
* Set professional example and builds genuine teamwork within Deck Departments.
* Identify and Resolve Challenges: Personnel, Operations, Logistics.
* Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations.
* Sustain Professional Relationships with Dock, Port, Logistics Stakeholders.
* Assist with Interviewing, Onboarding, Developing new Captains, NavMates, Mates and 3rdMates.
* Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers.
* Maintain Proficiency to Sail as Captain.
* Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers.
* Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance.
* Build Teamwork across Marine, Hotel, and Engineering Operations.
Minimum Qualifications:
* Masters License 100T.
* 3-yrs+ experience as a Captain.
* Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred.
* Poised leadership, communication, and problem-solving skills.
* Desire to travel and work a flexible schedule.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test and periodic consortium testing.
* Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region.
Attributes for Success:
* Ability to supervise, mentor, critique, and coach.
* Confidence to constructively assess performance and assertively guide performance to standards.
* Poise to adapt, problem solve, and make decisions in dynamic environment
* Superior time management.
* Commitment to lead and live by example.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Field Service Operations Manager
Senior operations manager job in Virginia Beach, VA
Full-time Description
Acoustical Sheetmetal Company (ASC) is a leading industrial manufacturing company specializing in the integration of systems for back-up power generators. With a strong focus on precision sheet metal & welding fabrication, sound attenuation, and integrated mechanical/electrical systems, ASC delivers high-quality, custom-engineered solutions to data and infrastructure clients across the U.S.
Position Overview:
The Field Service Operations Manager will support the field service department in coordinating and executing field service projects for Acoustical Sheetmetal Company. This role focuses on operational planning, scheduling, and logistics, ensuring field teams are equipped and projects are executed safely, on time, and within budget. Acting as a key partner to the Field Service Manager, this position will help manage resource allocation, track project progress, provide thorough, complete and timely status of all current and planned field service activity and ensure compliance with company safety and quality standards.
Key Roles & Responsibilities:
· Work with the Field Service Manager to develop and maintain master schedules for all field service projects.
· Coordinate field service project execution between customers, operations, engineering, purchasing and field teams in conjunction with the Field Service Manager.
· Assist with coordinating resources across operations, engineering, purchasing, and field teams.
· Support the Field Service Manager with development of project scope, timelines, deliverables, and budgets while ensuring compliance with customer requirements.
· Coordinate dispatching and scheduling of field service technicians, ensuring efficient use of labor resources.
· Track, monitor and report progress to appropriate stakeholders, particularly Project Managers, flagging risks and recommending corrective actions.
· Support client relations by providing updates, addressing concerns, and ensuring satisfaction through completion.
· Ensure all field operations comply with company safety policies, OSHA requirements, and state/local regulations.
· Develop tools to assist with labor forecasting, equipment utilization, and resource planning.
· Develop process improvements to enhance efficiency, reduce installation time, and improve customer satisfaction.
· Oversee logistics related to vehicles, tools, and specialized equipment used in field service projects.
· Partner with administrative staff to ensure accurate documentation, billing readiness, and receipt compliance.
· Support technician development and morale by coordination of training, periodic evaluations, and team communication.
Key Performance Indicators (KPIs):
· Develop and execute timely and accurate scheduling support. Develop KPI's to measure effectiveness for the field service department.
· High-quality project tracking and reporting of actual vs. expected costs for each project executed by the field service department.
· Resource Utilization: Efficient allocation of labor, tools, and materials.
· Customer Satisfaction: Positive client feedback.
· Safety Compliance: Zero OSHA recordable incidents in field operations.
· Retention and development of field technicians supported, measured as turnover rate.
Work Environment:
· Industrial warehouse/manufacturing floor with exposure to machinery, noise, and fluctuating temperatures.
· Must wear appropriate PPE and follow all safety protocols.
· Field work will be performed at data centers and other industrial sites.
· Domestic travel required (approximately 25-40%).
Requirements
· Bachelor's degree in project management, Business, Industrial Engineering, or related field (preferred).
· Minimum 5 years of project management and scheduling experience in industrial manufacturing, power generation, or field service operations.
· Proven experience with master scheduling and resource planning in a manufacturing or service-based environment.
· Strong understanding of industrial manufacturing processes, sheet metal fabrication, and/or generator packaging.
· Excellent leadership, organizational, and communication skills.
· Ability to work in a fast-paced environment with shifting priorities.
· Knowledge of OSHA, NFPA, and other industry-specific safety and compliance standards.
· OSHA 30, First Aid/CPR, Forklift, Manlift, and TWIC (preferred).
Personal Qualities for Success:
· Highly organized and detail oriented.
· Strong problem solver with proactive decision-making skills.
· Collaborative team leader who has a demonstrated ability to influence and drive decisions within the organization.
· Resilient under pressure and adaptable to changing priorities.
· Customer-focused mindset with a commitment to quality and service excellence.
SURTASS Operations Manager
Senior operations manager job in Norfolk, VA
Serco is seeking a motivated Operations Manager to join our talented and fast-paced Systems Integration and Installation team in supporting PMS 485 with SURTASS Operations and Maintenance.
As part of this effort, Serco would execute the shoreside and underway operations and maintenance of the US Navy and allied partner SURTASS mission by providing a team of 100+ highly qualified SURTASS Operations & Maintenance (O&M) Technicians, Field Support Technicians (FSTs), and program support staff across multiple global locations.
The SURTASS Operations Manager position would be responsible for technical and operational management and oversight of the O&M technician crew of 70+ technicians.
In this role you will:
Manage staffing, qualifying, training, operations, and organizational level maintenance execution of the O&M crews.
Direct all the day-to-day operations of the O&M technician staff.
Develop and maintain the contractor Operations Integrated Master Schedule (IMS)
Responsible for the timely completion of all O&M crew maintenance and operational tasks from a technical standpoint
In support of the Program Manager, be primarily responsible for O&M crew support to the government in execution of the SURTASS mission.
Other duties may be assigned.
Qualifications
To be successful in this role, you will have:
An active DoD Secret Clearance or the ability to obtain and maintain a DoD Secret level security clearance, current active DoD Secret Clearance is preferred.
An associate's degree (or higher) in Business Administration, Resource Management, Information Technology, Engineering, or equivalent related to the listed above. Additional years of experience may be substituted for the associate degree or Four-year degree.
10 years' experience in managing personnel related to the listed above.
Other Competencies:
Proven skills in leading large, geographically disperse technical teams.
Strong working knowledge of the SURTASS or other acoustic intelligence missions and systems
Strong leadership and organizational skills
Exceptional interpersonal skills with ability to establish and maintain effective working relationships.
Strong understanding in developing and maintaining rotational schedules across broad geographies to ensure mission success.
Demonstrated good judgment, a well-developed sense of propriety, critical thinking and problem solving, the ability collaboratively works with the customer to find effective and efficient solutions.
Enjoy working in a fast-paced and collaborative team environment.
Additional preferred skills and qualifications:
Program Management Professional (PMP) certification.
10 years' experience managing technical teams executing operations and maintenance on Navy C4I systems and/or acoustic intelligence gathering systems related to the stated above.
Five years' experience in manpower planning, scheduling, qualification programs, and training program related to the job description stated above.
Be able to travel 50% of the time.
Prior Formal Navy Training/Education/Schooling for FSTs missions:
RDC C-School
IT C-School
SURTASS FST School
Former military, Navy experience is preferred.
Some of these position are located in Yokohama, Japan!
Although operations are based in Norfolk Virginia, SURTASS routinely operates from ports in Glasgow Scotland, Rota Spain, Japan, Pearl Harbor Hawaii, Port Hueneme California, and many other ports of opportunity to include Yokohama Japan and Kure Japan (15 miles from the city of Hiroshima) Please provide your preferred work location in order of preference.
Prior Experience as a Field Technician, Field Engineer, Deployment Technician, Sonar Technician , Sonar Tech, Sonar Operator, Underwater Acoustics Technician, Acoustic Sensor Technician , Acoustics Specialist, Array Handling Technician, Towed Array Operator, Field Technician, Field Engineer, Deployment Technician, test technician, Crew Member Technician, Crew Tech, Marine Systems Technician, Undersea Systems Technician, Subsea Technician, Ocean Systems Technician, Naval Acoustic Technician, ASW Technician, Acoustic Engineer, Sensor Technician, Marine Acoustic Operator, Acoustic Array Operator, Electro-Mechanical Technician, Instrumentation Technician, Marine Technician, Hydroacoustic Technician, Underwater Systems Technician
Benefits:
*****************************************
Relocation assistance may be available.
If you are ready to lead a world class global support team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Military Veterans and Spouses are encouraged to apply!
Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.
In compliance with state and local laws regarding pay transparency, the salary range for this role is $95,000 to $190,000.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
Benefits:
Visit the following link for more information about how Serco supports our Veterans ***************************************************
The contract is scheduled to be awarded later this year, so apply now to meet your future mission and team-mates.
Apply today to discover your place in our world!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Auto-ApplyRegional Operations Manager
Senior operations manager job in Chesapeake, VA
Full job description
Regional Operations Manager - Logistics & Warehouse Services
Travel: 75%+ (Multi-State, Overnight/Weekly Stays Required)
About Us
At Precision Lumping Services, we specialize in third-party logistics (3PL), inbound and outbound freight handling, and production-based unloading services. With multiple sites across several states, we pride ourselves on operational excellence, safety, and building long-term client relationships. We're seeking a dynamic Regional Operations Manager to join our leadership team and oversee operations across multiple warehouses and distribution centers.
Position Overview
The Regional Operations Manager will oversee day-to-day operations across multiple client locations within a designated geographic region. This role is highly travel-intensive (75%+ with overnight stays) and requires a hands-on leader who can ensure consistency, compliance, and high performance across all sites. The ideal candidate will have strong logistics/warehouse experience, excellent leadership skills, and the ability to build and coach high-performing teams.
Key Responsibilities
Oversee and support operations across multiple warehouses, DCs, and client sites.
Ensure execution of unloading, palletizing, and other production-based warehouse services in line with client expectations.
Partner with site leads and supervisors to resolve staffing, safety, performance, and service issues.
Conduct regular site visits to audit processes, deliver training, and ensure compliance with safety protocols and company standards.
Serve as an escalation point for client concerns and strengthen relationships at the local and regional levels.
Monitor and analyze KPIs, labor metrics, and site profitability, implementing improvements where needed.
Recruit, onboard, and train employees and site leadership.
Roll out operational initiatives, pilot programs, and process improvements across the region.
Promote a culture of accountability, teamwork, and continuous improvement.
Qualifications
Experience: 3-5+ years in warehouse/logistics/3PL leadership, with multi-site management preferred.
Education: Associate degree required; Bachelor's degree in Business, Logistics, or related field strongly preferred.
Travel: Must be willing and able to travel 75%+ with weekly overnight stays.
Language: Bilingual (English/Spanish) strongly preferred.
Skills & Knowledge:
Strong leadership and team development capabilities.
Client-focused with excellent communication and problem-solving skills.
Knowledge of 3PL operations, inbound/outbound freight, and production unloading.
Proficient in Microsoft Office and warehouse productivity tools.
Familiar with OSHA standards and warehouse safety compliance.
Why Join Us?
At Precision, we are building something greater than just a logistics operation-we're building a culture of performance, accountability, and growth. As Regional Operations Manager, you'll play a critical role in shaping our success across multiple states and ensuring our clients receive industry-leading service.
If you're a motivated, results-driven leader with the ability to thrive in a fast-paced, travel-heavy environment, we want to hear from you.
Apply today and take the next step in your logistics leadership career with Precision.
Job Type: Full-time
Pay: From $84,000.00 per year
Work Location: Multi-State
#hc194163
Director of Strategic Operations
Senior operations manager job in Norfolk, VA
Posting Details Posting Details Job Title Director of Strategic Operations Department GRADUATE SCHOOL Number FP551A The position provides leadership and oversight of Graduate School operations, ensuring effective planning, forecasting, and stewardship of resources. Responsibilities include strategic planning, annual budget development, stakeholder engagement, and other administrative tasks that impact operations and business practices.This position also forecasts and tracks financial performance, leads in managing complex budgets involving multiple units and funding sources, works cooperatively with university senior leadership, and implements appropriate internal controls to maintain quality and compliance.
Position Type
FullTime
Type of Recruitment
General Public
Minimum Qualifications
Master's degree in Business Administration, or a related field.
Experience in handling sensitive or confidential information.
Experience in planning, analyzing and coordinating activities and establishing priorities.
Experience in managing, supervising and evaluating assigned staff.
Ability to work collaboratively with diverse stakeholders.
Minimum of 5 years of administrative experience in business operations and fiscal management, which includes supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Experience in problem solving and decision-making.
Preferred Qualifications
Experience in thinking strategically, anticipating future consequences and trends and incorporating them into the decision process.
Experience in developing and maintaining effective and cooperative working relationships both within and across organizational areas.
Experience in management and supervisory principles and practices.
Conditions of Employment
Job Open Date
10/30/2025
Open Until Filled
Yes
Application Review Date
11/13/2025
Job Close Date
Special Instructions to Applicants / Additional Materials Required
Criminal Background Check
The final candidate is required to complete a criminal history check.
Department Information
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at *************.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
ODU Statement
Old Dominion University, located in Norfolk, is Virginia's forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia's economy.
Director of 3rd party Operations
Senior operations manager job in Hampton, VA
Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
The Director, Operations works with Senior Management to create the vision of the Company and the type of business philosophy and culture the Company aspires to attain. They are accountable for the overall performance and budget of their multiple client groups/ business segmentation/ cross-geographic footprint (where applicable). They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
What You'll Do:
* Work with the President and senior management to create and ensure the Company vision and core values are integrated into our operational strategies.
* Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
* Understand Client SLAs and contractual requirements to ensure we meet objectives - Overall client facing responsibility
* Manage all inventory in line with company requirements
* Ensure that all necessary facilities and/or tools are available for use by employees
* Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
* Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
* Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
* Manage all client reporting and internal reporting and billing requirements in a timely manner
* Performance manage direct reports and overall team to ensure we grow and develop our talent
* Develop strategies to enhance productivity or improve processes and procedures
* Prepare monthly forecasts, revenue and expenses for portfolios
* Motivate staff through established incentive programs or ad hoc contests
* Establish work schedules to meet Company and client requirements
* Responsible for performance by the firm of its obligations under the SMCR, including implementation and oversight (UK specific)
* Champion company core values and other company programs to engage and motivate our employees
* Other duties as assigned
Education
North America - Minimum High School Diploma or equivalent is required
Philippines - Minimum of 2 years post-secondary or equivalent is required
Costa Rica - No Minimum requirement
United Kingdom - No Minimum requirement
Experience
5 years experience in an Operations Manager role or equivalent external experience
Certificates/Licenses
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
What We're Looking For:
INFORMATION SECURITY RESPONSIBILITIES
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.
Why Join Us?
* Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
* Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
* Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
* Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
* Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
* State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
* Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - ***********************************
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!
Auto-ApplyFA200-Office Manager/Director of Administrative Operations
Senior operations manager job in Norfolk, VA
Title: FA200-Office Manager/Director of Administrative Operations
Hiring Range: Commensurate with experience and credentials
Pay Band:
Recruitment Type: General Public - G
Job Duties
The Director of Administrative Operations oversees the day-to-day responsibilities for coordinating administrative processes and providing executive-level, confidential, and detail-oriented administrative support to the Director of Athletics, senior level athletics staff members, university officials, student-athletes, and the public; to include travel, electronic communication, and traditional correspondence. This position will support the Director of Athletics in external and internal committees' preparation, projects and speaking engagements and assist the Director of Athletics by providing research and reports on athletics department strategic initiative. The Director of Administrative Operations will also serves as a liaison to the MEAC Conference Office, NCAA, and other external and internal committees on which the Director of Athletics serves. This position will report directly to the Director of Athletics.
Duties include but not limited to providing administrative knowledge to develop successful office standards and will be responsible for screening and directing phone calls and visitors. Maintains the Director of Athletics calendar including scheduling and coordinating leadership team meetings. Prepares, processes and tracks payroll forms, onboarding paperwork, invoices, affiliation agreements, and other forms. Will assist game day operations and serves as an event coordinator for department meetings and athletics special events to prepare and deliver positive experiences for student-athletes, alumni and fans. The individual must regularly lift and/or carry up to 20 pounds and occasionally lift and/or move up to 30 pounds. Supervises and trains work study students as needed. Provides back up to other support staff.
EEO STATEMENT
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply.
Minimum Qualifications
1. Candidate must have a Bachelor's Degree
2. Candidate should have at least three years of related experience in administrative operations
3. Strong time management, organizational, and attention to detail skills
4. Demonstrated ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved
5. Proficient with Google and MS Office, including Excel, and able to learn and utilize new software programs
6. Experience with virtual meeting platforms such as Zoom and Microsoft Teams
7. Excellent oral and written communication
Preferred Qualifications:
1. Minimum three years' experience working in Division I college athletics department/conference office/Higher Education
2. Experience with managing or hosting athletic/special events
Special Instructions:
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.
Contact Information:
Name: Tanesha Chesson
Phone: **********
Email: *****************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at ************, or DBVI at ************.
Easy ApplyOperations Project Manager
Senior operations manager job in Newport News, VA
Job Description
**
The Operations Project Manager oversees the execution and readiness of parts and assemblies moving through the manufacturing process, ensuring commitments are met for schedule, quality, and customer expectations. This role acts as the central coordinator between Operations, Supply Chain, Quality, Manufacturing Engineering, Planning, and other supporting teams. Day-to-day work includes monitoring build progress, identifying risks, managing action items, and ensuring all required documentation and activities stay on track. The Operations Project Manager provides regular internal and customer-facing updates, drives escalations when necessary, and ensures issues are resolved quickly and thoroughly. First Article Inspections (FAIs) are part of the scope, but the role also spans overall production readiness, process alignment, communication management, and ensuring timely delivery of both prototype and sustaining parts. Background and drug screen is required prior to hire. Generally are expecting candidates with 5+ years of experience.
Responsibilities
Coordinate all operational activities required to deliver assigned parts and assemblies on time, from release through shipment.• Serve as the primary point of contact for customer updates, status reviews, and escalations related to part readiness and manufacturing progress.• Track and manage build status, material availability, documentation, resource needs, and quality requirements across multiple departments.• Lead cross-functional meetings to drive alignment, action closure, issue resolution, and schedule adherence.• Support completion of First Article Inspections (FAIs), ensuring FAI documentation and build activities are executed correctly and on schedule.• Maintain detailed project schedules, dashboards, action logs, and risk registers; ensure accuracy of data in enterprise systems.• Identify risks to schedule, capacity, quality, or material; initiate recovery plans and escalate as needed to meet delivery commitments.• Facilitate root-cause investigations and corrective actions for issues impacting part readiness or production flow.• Ensure clear, consistent, and timely communication across Operations and support functions, establishing accountability for deliverables.• Participate in continuous improvement efforts by capturing lessons learned and contributing to enhancements in operational workflows and readiness processes.
Restaurant Operations Manager
Senior operations manager job in Newport News, VA
Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins - each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.
A Few of The Perks (and not just the coffee!)
All employees are eligible for the following:
* One Shift - No Night Shifts. Ever.
* Opportunity to grow your career with a great company and great people!
* 24/7 Employee Assistance Program
* 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)*
* As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance.
* Life Insurance*
* Short Term Disability*
* Long-Term Disability*
* Dental*
* Vision*
* Health Insurance*
* Bright Horizon - back up child and elder care*
* Spot Insurance*
* Supplemental Insurance (accident, critical illness, indemnity) *
* Meal Discount
* Complimentary premium access to the Calm App, plus 5 gift subscriptions
* Unlimited access to medical and behavioral telemedicine through Cirrus MD
* Tuition Reimbursement & High School Diploma Program
* Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
* Childcare Discount Program
* Paid Time Off (PTO)
* Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment
Responsibilities
About the Position
First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We're not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others - and thus the beautiful cycle of restaurant life continues.
We have immense pride in our food which is why we don't subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.
Key Responsibilities
* Learns and supports our You First culture and core values
* Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
* Understands that we source great food for a reason and that our recipes must be followed
* Knows the restaurant sales and traffic goals - and works to exceed them
* Coaches and observes the First Watch Five Steps of Service being implemented at every table
* Understands the background story of our 10 Commitments - and puts them into action
* Responds with a sense of urgency to both customer and employee concerns
* Communicates and takes immediate ownership of repair and maintenance issues
* Is certified in food safety - and identifies and coaches in all areas of safe food handling
* Is continuously scouting for and interviewing candidates to join our team
* Keeps our company assets secure; including computers, point of sale, security systems and equipment
* Understands the key responsibilities of every position in the restaurant
* Puts an immediate stop to any inappropriate behavior, investigates as needed
* Trains, coaches, and develops team members daily
* Recognizes performance that goes above and beyond
* Accounts for all daily revenues and deposits
* Completes our admin duties - and gets required paperwork in on time
Who We Are
First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its "Follow the Sun" culinary philosophy, First Watch's chef-driven menu rotates five times a year to feature the highest-quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid's meal served, First Watch proudly donates a portion to organizations and causes making a positive impact in our communities - raising more than $1.7 million to date. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" awards, First Watch was voted 2025's #1 Best Breakfast by Newsweek's Readers' Choice Awards and was also named 2025 and 2024's #1 Most Loved Workplace in America by the Best Practice Institute (as seen in The Wall Street Journal), after appearing on the list in 2022 and 2023 as well. With a commitment to quality, hospitality and community, First Watch is redefining Daytime Dining across more than 620 restaurants in 32 states. For more information, visit *******************
First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Auto-ApplyBUSINESS MANAGER
Senior operations manager job in Virginia Beach, VA
Position: Business Manager
S&K Sales Co., a family-owned Military Resale Broker, is looking to fill a business manager position. This position is charged with achieving company sales goals and objectives as well as those of the assigned manufacturer portfolio. The ideal candidate is a strategic thinker with a proven track record of success in the consumer products industry, a passion for innovation, and a commitment to delivering exceptional results.
Job Responsibilities:
Develop and implement strategic plans to drive growth and profitability.
Execute key initiatives, including marketing campaigns and sales strategies.
Develop and present business and category reviews by using category management principles to analyze market trends, consumer insights, and competitive landscapes, identifying growth opportunities.
Manage budgeting, forecasting, inventory, and financial performance.
Build and maintain strong relationships with key customers, suppliers, and partners to drive business development and expansion.
Monitor and evaluate the performance of product lines, identifying areas for improvement and implementing corrective actions as needed.
Facilitating communication and collaboration across different departments and levels of the organization. Providing regular updates to senior management and stakeholders on business performance and strategic initiatives.
Addressing challenges and resolving conflicts that arise by employing critical thinking and analytical skills to develop creative solutions to complex problems.
Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field preferred.
Experience in business management roles with the consumer products.
Strong strategic planning and analytical skills, with the ability to translate market insights into actionable business plans.
Excellent communication skills, with the ability to influence cross-functional teams and build strong relationships with internal and external stakeholders.
Proven ability to thrive in a fast-paced, dynamic environment, with a results-oriented mindset and a commitment to excellence.
S&K Sales Co. is proud to be an Equal Opportunity Employer
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Market Associate Center Operations Director
Senior operations manager job in Virginia Beach, VA
**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center Director directs and administers the day-to-day operations of a medical center. The incumbent in this role is responsible for the overall performance of the operational, economical, sales and people-related center level goals. He/She partners closely with the center's clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. The Associate Director Center is an individual that, first and foremost, has a strong desire to serve others. The incumbent must be equally comfortable greeting patients in the waiting room, engaging with PCPs to further the ChenMed Way, leading a diverse staff, growing a business and owning a profit and loss budget. This service-oriented individual has a keen understanding of how serving others results in staff that is better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Owns and operates an average annual budget in excess of $20M for a medical center; staffing up to 30 employees **and** regularly servicing an average of less than 12,000 patients per year.
+ Leads growth strategy for center around membership growth and community outreach.
+ Leads people, coordinates and inspires the team and achieves results under challenging circumstances.
+ Works comfortably with financial statements, and financial concepts, in a service organization.
+ Provides extraordinary customer service to all internal and external customers ( _including patients and other Chen Medical team members_ ).
+ Monitors office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner.
+ Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
+ Attends all growth related events.
+ Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.
+ Addresses and resolves all customer-service or team member issues.
+ Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.
+ Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership.
+ Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and systems resolutions before increasing costs and complexity.
+ Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center.
+ Collaborates with the Leadership Team and Administrators in relation to strategic business planning.
+ Demonstrates an astute sense of ownership; the successful Director, Center drives center success from all dimensions - people, finance, service, growth and outcomes, as if they owned the organization.
+ Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed's family of companies' level of service exceeds all other healthcare providers.
+ Performs other duties as assigned and modified at manager's discretion.
**_Other responsibilities may include:_**
+ Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart.
+ Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients.
+ Reviews reports to ensure target metrics are achieved and processes are being followed.
+ Ensures co-pays are compliantly collected and cash is reconciled and deposited.
+ Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
+ Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files.
+ Monitors transportation and housekeeping activities.
+ Monitors and/or alters team member work schedules, including approval of overtime or vacations.
**_Competencies:_**
+ Drives Results: Consistently achieves results, even under tough circumstances.
+ Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Builds Effective Teams: Building strong identity teams that apply their diverse skills and perspectives to achieve common goals.
+ Situational Adaptability: Effectively building formal and informal relationship networks inside and outside the organization.
+ Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions.
+ Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
+ Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
+ Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Highly developed business acumen and acuity
+ Dynamic individual with outgoing, energetic, and collaborative personality
+ Possesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $20M in annual revenue
+ Introductory knowledge and understanding of and experience with full risk management contracts
+ Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals
+ Analytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data
+ Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking
+ Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels
+ Strategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancements
+ Openness to learning with a curiosity about the ChenMed Way and willingness to adapt to our innovative approach to improving health outcomes
+ Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner
+ Keen ability to manage multiple projects and processes and work effectively with other team members
+ Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
+ Ability and willingness to travel locally, regionally and nationwide up to 20% of the time
+ Spoken and written fluency in English
+ This position requires use and exercise of independent judgment
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
+ Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
+ Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
+ Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
+ Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
+ Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
+ Spoken and written fluency in English
+ This position requires use and exercise of independent judgment
**EDUCATION AND EXPERIENCE CRITERIA:**
+ BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required **OR** additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
+ A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
+ A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
**PAY RANGE:**
$88,510 - $126,442 Salary
**EMPLOYEE BENEFITS**
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (**************************************************
Current Contingent Worker please see job aid HERE to apply
\#LI-Onsite
Director of 3rd party Operations
Senior operations manager job in Hampton, VA
Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where
fun meets results
!
The Director, Operations works with Senior Management to create the vision of the Company and the type of business philosophy and culture the Company aspires to attain. They are accountable for the overall performance and budget of their multiple client groups/ business segmentation/ cross-geographic footprint (where applicable). They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients. They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
What You'll Do:
Work with the President and senior management to create and ensure the Company vision and core values are integrated into our operational strategies.
Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
Understand Client SLAs and contractual requirements to ensure we meet objectives - Overall client facing responsibility
Manage all inventory in line with company requirements
Ensure that all necessary facilities and/or tools are available for use by employees
Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
Manage all client reporting and internal reporting and billing requirements in a timely manner
Performance manage direct reports and overall team to ensure we grow and develop our talent
Develop strategies to enhance productivity or improve processes and procedures
Prepare monthly forecasts, revenue and expenses for portfolios
Motivate staff through established incentive programs or ad hoc contests
Establish work schedules to meet Company and client requirements
Responsible for performance by the firm of its obligations under the SMCR, including implementation and oversight (UK specific)
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned
Education
North America - Minimum High School Diploma or equivalent is required
Philippines - Minimum of 2 years post-secondary or equivalent is required
Costa Rica - No Minimum requirement
United Kingdom - No Minimum requirement
Experience
5 years experience in an Operations Manager role or equivalent external experience
Certificates/Licenses
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
What We're Looking For:
INFORMATION SECURITY RESPONSIBILITIES
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - ***********************************
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.
If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!
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