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Uncommon Elite
Senior operations manager job in New Orleans, LA
About the Company
We're hiring a proven leader to run day-to-day operations and drive performance across an established HVAC and plumbing business in NOLA. This role owns execution-people, process, and profit.
About the Role
You'll be responsible for turning strategy into results, setting standards, and building a disciplined, accountable operation that scales without chaos. This is not a desk role. You'll be in the business, with the team, driving outcomes. Military leadership experience is required. Home services experience is strongly preferred.
Responsibilities
Own P&L performance, including revenue growth, margin, and operating efficiency
Lead and develop field leaders, technicians, dispatch, and office staff
Establish and enforce operating rhythms, KPIs, and accountability
Improve scheduling, dispatch efficiency, and job execution
Drive sales execution and pricing discipline without sacrificing customer trust
Implement and optimize systems (CRM, dispatch software, reporting)
Set and maintain clear standards for performance, behavior, and execution
Serve as the senior leader responsible for culture, tempo, and results
Qualifications
Prior military leadership experience (officer, senior NCO, or SOF preferred)
Experience leading teams in a high-tempo, operational environment
Home services experience (HVAC, plumbing, electrical, or similar) strongly preferred
Demonstrated ownership of results-not just oversight
Comfortable leading through structure, clarity, and accountability
Strong communicator who sets expectations and follows through
Required Skills
Military leadership experience, home services experience, strong communication skills, ability to lead through structure and accountability.
Preferred Skills
Experience in HVAC, plumbing, electrical services, and operational leadership in high-tempo environments.
Pay range and compensation package
$150,000 base salary
30% performance-based bonus tied to company results
Leadership autonomy with clear authority and expectations
Opportunity to scale a growing home services operation
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
$41k-74k yearly est. 3d ago
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VP of Operations
Emerging Blue Jobs
Senior operations manager job in New Orleans, LA
Job DescriptionWe are currently searching for a Vice President, Operations for our client in the eyewear industry to be responsible for establishing a strong foundation of company operations to support the rapid and profitable growth of the brand. This individual will lead end-to-end operational strategy and execution across manufacturing, supply chain, inventory, fulfillment, logistics, customer service, and operational planning. The VP, Operations partners closely with the CEO and executive team to build a culture of accountability and operational excellence in a high-growth company. This is a commercially driven role, charged with optimizing operations with a forward-thinking and solution-oriented mindset.This role is based in our New Orleans Headquarters 5 days a week.
Key Responsibilities:
Identify and prioritize operational initiatives with a clear roadmap and timeline enabling achievement of 2026 goals and scalable growth into 2027+.
Optimize and redesign an end-to-end omni-channel order lifecycle spanning DTC e-commerce, retail, and wholesale (BOPIS, ship-from-store, store-to-home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
Establish an agile PMO and governance model (intake, prioritization, resourcing, stage-gates, post-mortems) with clear RACI across cross-functional programs.
Establish a single source of truth for operational performance and KPI definitions; partner with Finance/FP&A to design and optimize dashboards for leadership visibility.
Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, WMS best practices, and performance SLAs.
Recruit, coach, and develop a high-performing, lean operations organization with clear roles, metrics, and career paths that scale with the business.
Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem-solving.
Define and operationalize a best-in-class customer service model across channels with clear SLAs and VOC feedback loops.
Manageoperations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
Strengthen operational controls across order-to-cash and procure-to-pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
Establish and publish a 12-18 month operations roadmap with business cases/resourcing; track progress via weekly/monthly reviews and QBRs.
Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates.
Ensure the brand ethos and core values come to life in all operational touchpoints - from vendor relationships to internal business partners - and drive a modern approach to scale.
Requirements:
10-15+ years of progressive leadership in operations for consumer or retail brands (preference for omni-channel DTC e-commerce with wholesale and/or retail).
Hands-on depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics.
Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle).
Excellence in people leadership, cross-functional influence, and building lean, high-performing teams that scale with growth.
Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses.
Familiarity with OKRs and stage-gate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus.
Clear, concise communicator, customer-obsessed, quality-driven, and metrics-led.
Bachelor's degree required; MBA or relevant advanced degree preferred.
$114k-189k yearly est. 3d ago
VP, Operations
Open Positions at Krewe
Senior operations manager job in New Orleans, LA
Key Responsibilities:
Identify and prioritize operational initiatives with a clear roadmap and timeline enabling achievement of 2026 goals and scalable growth into 2027+.
Optimize and redesign an end-to-end omni-channel order lifecycle spanning DTC e-commerce, retail, and wholesale (BOPIS, ship-from-store, store-to-home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
Establish an agile PMO and governance model (intake, prioritization, resourcing, stage-gates, post-mortems) with clear RACI across cross-functional programs.
Establish a single source of truth for operational performance and KPI definitions; partner with Finance/FP&A to design and optimize dashboards for leadership visibility.
Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, WMS best practices, and performance SLAs.
Recruit, coach, and develop a high-performing, lean operations organization with clear roles, metrics, and career paths that scale with the business.
Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem-solving.
Define and operationalize a best-in-class customer service model across channels with clear SLAs and VOC feedback loops.
Manageoperations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
Strengthen operational controls across order-to-cash and procure-to-pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
Establish and publish a 12-18 month operations roadmap with business cases/resourcing; track progress via weekly/monthly reviews and QBRs.
Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates.
Ensure the brand ethos and core values come to life in all operational touchpoints - from vendor relationships to internal business partners - and drive a modern approach to scale.
Requirements:
10-15+ years of progressive leadership in operations for consumer or retail brands (preference for omni-channel DTC e-commerce with wholesale and/or retail).
Hands-on depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics.
Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle).
Excellence in people leadership, cross-functional influence, and building lean, high-performing teams that scale with growth.
Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses.
Familiarity with OKRs and stage-gate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus.
Clear, concise communicator, customer-obsessed, quality-driven, and metrics-led.
Bachelor's degree required; MBA or relevant advanced degree preferred.
Benefits and Perks:
Competitive wage
Group health plans: health, vision and dental insurance
Welfare benefits: life, ad&d, supplemental voluntary coverage
FSA Plan & HSA Program
401(K) Investment Options
Adoption Assistance, EAP, Commuter Benefits
Paid Parental Leave
Quarterly Cultural Spend
Ongoing Training and Development, an Educational Allowance
10 paid holidays and Paid Time Off accrual
KREWE employee quarterly frame allowance (of course!)
Diversity and Inclusion:
KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.
$114k-189k yearly est. 42d ago
Wholesale Operations Director
Emerging Blue, Inc.
Senior operations manager job in New Orleans, LA
We are seeking an experienced and solutions-driven Director of Wholesale Operations to lead the operational backbone of our client's wholesale division and elevate the service experience we provide to our partners. This leader will bring deep expertise in wholesale process management, sales operations, analytics, and cross-functional partnership ideally within fashion, retail, or consumer goods. Previous experience in the optical industry is a plus.
The Director will oversee the execution of wholesale selling strategies, streamline operational workflows, enhance sell-in and sell-through optimization, and ensure seamless coordination between Sales, Planning, Customer Service, Logistics, Marketing, and Finance. This role also serves as the operational “voice of the customer,” influencing inventory allocation, product flow, and account-level support to optimize growth and profitability. If you excel at building scalable systems, driving operational excellence, and supporting high-performing teams, this is an opportunity to make a significant impact within a fast-growing independent brand.
Key Responsibilities
Wholesale Operations Strategy & Process Excellence
Build and implement scalable operational workflows that support wholesale revenue growth and account expansion.
Optimize the full order lifecycle including order processing, fulfillment accuracy, shipping timelines, and return management.
Drive continuous improvement across systems, reporting, SOPs, and customer service frameworks.
Own the wholesale marketing and promotional calendar to align campaigns with sales objectives.
Partner with Brand, Creative, and Product in developing seasonal assets, line sheets, merchandising guides, and sell-in tools.
Communicate product stories, launch details, and merchandising strategy to wholesale partners with clarity and consistency.
Oversee all trade show and market-week logistics, ensuring elevated brand presentation and efficient operational execution.
Systems, Tools & Reporting
Lead optimization of ERP, CRM, and B2B ordering platforms (NetSuite preferred).
Build dashboards and reporting tools that increase visibility into:
- sales performance & sell-through
- account ordering behavior
- operational & sales related KPIs
- fulfillment accuracy & returns
Support accurate forecasting and demand planning in partnership with Planning and Production.
Analyze sales trends, product adoption, and account performance to identify operational opportunities and risks.
Improve reporting automation and data flows to support decision-making across the wholesale organization.
Team Leadership & Partner Support
Lead the Wholesale Operations and Customer Service teams, ensuring efficient daily operations and a best-in-class partner experience.
Support onboarding and enablement of sales reps and key accounts by delivering scalable tools, training, and SOPs.
Partner with the Sales Director to operationalize sales tools, service protocols, and trade show strategies.
Implement tiered service standards and escalation pathways to maintain exceptional support for wholesale partners.
Develop, refine, and maintain documentation for process governance across the wholesale ecosystem.
Cross-Functional Collaboration
Serve as the primary operational liaison between Wholesale, Planning, Logistics, Finance, Marketing, and CX.
Align inventory, production timelines, and assortments with wholesale demand and sell-through data.
Coordinate merchandising assets, color kits, sample delivery, and seasonal timelines.
Ensure alignment between Marketing and Sales on go-to-market cadence, messaging, and partner communication.
Requirements
Minimum 8+ years of experience in wholesale operations, sales operations, planning, or revenue operations - preferably within fashion, apparel, eyewear, or premium consumer goods.
Advanced Excel skills, including pivot tables, building dashboards and reporting frameworks, and ability to translate data into actionable insights
Proven ability to design and scale operational processes that drive efficiency and revenue growth.
Strong leadership experience with the ability to inspire & motivate high-performing teams.
Exceptional communication and interpersonal skills with cross-functional partners and executives.
Highly organized operator with strong analytical, problem-solving, and project-management capabilities.
Proficiency with ERP and inventory management systems (NetSuite strongly preferred).
Familiarity with wholesale account structures, seasonal product cycles, forecasting, inventory allocation, and replenishment strategies.
Ability to thrive in a fast-paced, entrepreneurial environment with shifting priorities.
$65k-120k yearly est. 13d ago
Associate Center Operations Director
Chenmed
Senior operations manager job in New Orleans, LA
**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ **Patient Experience:** Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
+ **Slot Utilization:** Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
+ **Slots Quality:** Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
+ **Available and Accessible:** Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
+ **Disenrollment:** Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
+ **Orphan Patients:** Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
+ **Center Culture (Engagement):** Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
+ **Center Workforce Planning:** Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
+ **Onboarding of Line Staff:** Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
+ **Teammate Retention (Turnover):** Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
+ Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
+ Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
+ Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
+ Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
+ Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
+ Spoken and written fluency in English
+ This position requires use and exercise of independent judgment
**EDUCATION AND EXPERIENCE CRITERIA:**
+ BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required **OR** additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
+ A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
+ A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
**PAY RANGE:**
$83,638 - $119,482 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
**EMPLOYEE BENEFITS**
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (**************************************************
Current Contingent Worker please see job aid HERE to apply
\#LI-Onsite
$83.6k-119.5k yearly 60d+ ago
Louisiana Director of Operations
River City Security and Investigations 3.7
Senior operations manager job in New Orleans, LA
River City Security is seeking a Director of Operations to manage our private security company's operations in Louisiana. This role involves overseeing security services, optimizing operations, and ensuring client satisfaction. Responsibilities include operational strategies, logistics management, administrative oversight, personnel management, client relations, compliance, continuous improvement, and crisis management.
Requirements:
3-5 years of verifiable security management experience.
Minimum age of 21, or as per state security license requirements.
U.S. citizenship or authorization to legally work in the U.S.
High school diploma or GED.
Background check, motor vehicle report, and drug testing required.
Self-motivation and excellent communication skills.
Proficiency in Microsoft Office Suite.
Reliable transportation and punctuality.
Responsibilities:
Obtain necessary state-required training or licensing.
Oversee day-to-day operations across Louisiana.
Approve/deny overtime, review termination disciplinary forms.
Order necessary equipment and manage company cards.
Maintain financial/capital budget for the region.
Ensure compliance with security contracts' policies.
Conduct regular meetings with staff and executive administration.
Supervise Assistant Directors and Area Managers.
Approve vacations/time off and make staffing adjustments.
Coordinate with executive/GM management teams for client relations.
View all jobs at this company
$61k-105k yearly est. 60d+ ago
Hotel General Manager
American Cruise Lines 4.4
Senior operations manager job in New Orleans, LA
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.
* Hold officers and crew accountable to American Cruise Lines' standards.
* Comply with American Cruise Lines' Operations Manual, service standards, and procedures.
* Responsible for assessing the management team and providing immediate corrective feedback.
* Anticipate the needs of guests and crew.
* Respond quickly to guest requests and ensure follow-up.
* Identify and resolve problems immediately and request home office support as needed.
* Ability to speak and present in front of all guests in person using a microphone.
* Management presence during meals services, cocktail hour, and onboard events.
* Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
* Ensure Chefs are following approved menus and recipes.
* Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
* Lead and direct ship officers in achieving weekly sales goals.
* Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
* Manage shipboard business transactions, accounting, timecards, and home office reporting.
* Responsible for managing all hotel and food inventories.
* Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
* Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
* Create positive crew experiences.
* Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
* Perform bartending duties as needed with other management personnel.
* Other duties as assigned.
Qualifications:
* 3+ years of hotel or food and beverage management experience.
* Bachelor's degree in business or hospitality management is preferred.
* Proficiency in Microsoft Office Suite applications.
* Willing to live and work aboard the ship.
* Optimism and a hardworking drive to succeed.
* Cruise industry experience not required.
* Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
* Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Commit to our American mission and share our American key values.
* Live our American core competences.
* Be the solution. It may not be my job, but it is my responsibility.
* Always do right. This will gratify some and astonish the rest.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary travel accommodations.
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
$50k-68k yearly est. 50d ago
Director of Operations
Hamdallah
Senior operations manager job in Metairie, LA
Brief description
The OperationsManagermanage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for Ideal Market. This person must ensure safe and efficient operations, serve as a company representative on regulatory issues and carry out supervisory responsibilities in accordance with Ideal Market's policies and applicable laws.
Responsibilities:
Develop, motivate, and direct Store Directors in a manner that maximizes sales, earnings, and customer satisfaction via regular store visits and constructive feedback
Provide supportive leadership to store staffs by recommending insight and direction for personal development
Responsible with the Store Director for the hiring, orientation, and training of store department managers.
Maintain active participation at store level to minimize employee conflict and complaints; facilitate resolution when necessary
Initiate the completion of company required forms and correspondence timely and accurately
Responsible for managing P & L statements within assigned district
Review all store schedules. Ensure that projections are real and attainable
Give all stores weekly/monthly sales projections
Give all stores weekly/monthly payroll projections
Supervise all monthly deep cleaning procedures in stores. Enforce current schedule.
Enforce all company policies and procedures in a timely manner
Complete weekly reports of progress, goals and achievements to the company Business Manager and/or VP of Operations.
Conduct weekly or biweekly meetings with Store Directors of existing and upcoming procedures and sales objectives.
Responsible for meeting with all department supervisors to ensure proper objectives are met such as sales etc.
Responsible for overseeing new store openings and development (If Applicable)
Requirements Qualifications:
3-5 years of experience managing others
Logistics background and experience a plus
Must be comfortable working in a fast-paced busy environment
Knowledge of P&L Management
Ability to assist with moves when necessary
Self-motivated with the ability to prioritize and problem solve
View all jobs at this company
$65k-121k yearly est. 60d+ ago
US Senior Pay & Time Manager
GE Aerospace 4.8
Senior operations manager job in New Orleans, LA
GE Aerospace's US Pay & Time Center of Excellence (COE) is a team of dedicated specialists focused on delivering accurate and timely payroll and time & attendance services for exempt and non-exempt employee populations. The team ensures seamless integration and alignment of payroll and time & attendance processes with broader organizational goals, establishing standard work and governance to leverage best practices and support the successful preparation, processing, and documentation of payroll.
The US Senior Pay & Time Manager role is a critical leadership position responsible for overseeing a team of payroll and time & attendance specialists supporting exempt and non-exempt US employee populations across multiple sites and business units. This role drives sets direction and drives strategic initiatives to ensure timely, accurate, and compliant payroll processing, enabling employees to focus on delivering excellence in safety, quality, delivery, and cost (SQDC). As a key partner to site leaders and senior stakeholders, the US Senior Pay & Time Manager fosters strong connections across the organization, ensuring alignment with business priorities while using Flight Deck to implement process improvements, standardization, simplification, and operational efficiency. This role leverages best practices from across GE Aerospace and external benchmarks, guiding leaders and the team in creating innovative solutions to enhance payroll systems and practices. This role requires a forward-thinking approach to payroll operations, combining deep technical expertise with strategic leadership to deliver exceptional service and continuous improvement.
This role partners closely with HR Managers, Business Leaders, Digital Technology, and other People Operations teams, acting as a liaison across these functions to drive process improvements, enhance system functionality, and ensure compliance with federal, state, and local regulations. You will influence strategy and priorities across sites and programs, ensuring consistent execution and measurable impact on SQDC.
As a US Senior Pay & Time Manager, you will be responsible for leading the compliance, productivity and efficiency of the essential service and process delivery of payroll and time & attendance functions. You will provide strategic direction and insight on continuous improvement solutions to evolve and enhance payroll and time & attendance processes and systems, and you will build leadership capability to sustain results. Additionally you will be responsible for serving as a peer mentor to other team leaders in the NAM organization.
**Job Description**
**Essential Responsibilities:**
+ Ensuring pay is processed on time, accurately and in compliance with government regulations.
+ Leading a high-performing team, developing the team's technical proficiency, making training and development opportunities available and achievable.
+ Partner with others such as site leaders, vendors, HR Partners, Total Rewards, and People Ops teams on compliant and sustainable design, implementation, and governance of pay practices, resolving complex escalations and risk.
+ Manage the partnership with Digital Technology and time and attendance application support to provide feedback and direction on the time and attendance system road map & strategy, and partner on implementation and maintenance.
+ Drive process improvements and implement strategic initiatives.
+ Resolving complex escalations and risk, explaining complex payroll concepts to a range of employee personas from executives to HR to production employees in a clear and approachable manner.
+ Implement standard work for pay & time processes & procedures.
+ Building strong cross-functional relationships and executive stakeholder management; aligning objectives and resources across functions; surfacing risks with mitigation plans.
+ Analyzing payroll data and metrics to identify trends and opportunities for improvement, leading root cause analysis; translating insights into action plans with measurable outcomes.
+ Managing over/underpayment processes and partnership with HR and Union Relations / Employee Relations teams to ensure appropriate action.
+ Provide insight on team strategy and continuous improvement solutions.
+ Identifying opportunities and pain points, offering solution design options to improve payroll and time & attendance processes.
+ Providing payroll and time & attendance expertise and leadership during M&A activities.
+ Translating strategies into action plans and align team priorities to the business.
+ Obtaining certification in either Workday, Time System or Payroll within one year in role to ensure appropriate level of technical leadership for role.
+ Serve as a peer mentor to other team leaders in NAM organization.
**Qualifications/ Requirements:**
+ Bachelor's degree in Business Administration, Finance, Human Resources, or a related field from an accredited university with minimum of 5 years of experience in HR Function and/or Payroll/Time & Attendance area, or a high school diploma / GED with at least 9 years of experience in HR Function and/or Payroll/Time & Attendance area.
+ Expertise in Workday Payroll, time & attendance systems and integration with payroll processes.
+ Strong knowledge of federal, state, and local payroll regulations, including FLSA, tax compliance and reporting.
+ Willing to travel as needed up to 15%.
**Desired Characteristics:**
+ Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Workday, or time system certification.
+ Strong problem-solving skills to address complex payroll challenges.
+ Excellent executive communication and stakeholder management skills; ability to engage employees, leaders, and external partners.
+ Willingness to deep dive into current time and attendance site practices and develop strategy and execute resulting in standardization of work across sites.
+ Serve as a role model continuous improvement behaviors needed to encourage and embed change.
+ Strong interpersonal and leadership skills.
+ Strong problem solving and troubleshooting skills; solutions-oriented approach
+ Experience in managing internal & external audits.
+ Ability to manage and prioritize multiple urgent deliverables; experience in a matrixed leadership environment.
+ Experience with managing people virtually or a geographical dispersed team.
**Pay and Benefits:**
+ The base pay range for this position is $117,000 - 160,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on November 7th, 2025.
+ GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
$117k-160k yearly 40d ago
Fixed Ops Service Manager
Ross Downing Chevrolet, Inc.
Senior operations manager job in Hammond, LA
Job Description
Automotive Service Manager / Leadership Opportunities
Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk!
Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven.
Our Automotive Service Manager Essential Duties
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers a monthly, annual operating budget for the service department.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Monitors technicians' daily productivity reports and corresponding payroll records.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Serves as liaison with factory representatives.
Input pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment.
Maintains a professional appearance.
Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs.
Microsoft office suite (Teams, Outlook, Excel)
X-Time/Dealer FX
Dealertrack
Other tasks as assigned.
The Chosen Candidate should have;
A successful record of accomplishment within the industry.
Leadership skills
Excellent customer service skills. (CSI / Customer Experience)
Outstanding communication skills, both verbal and written.
The ability to work well in a process driven environment.
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
License/Certification:
Driver's License (Required)
Benefit Conditions:
Waiting period may apply
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$45k-86k yearly est. 12d ago
Fixed Ops Service Manager
Ross Downing
Senior operations manager job in Hammond, LA
Automotive Service Manager / Leadership Opportunities
Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk!
Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven.
Our Automotive Service Manager Essential Duties
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers a monthly, annual operating budget for the service department.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Monitors technicians' daily productivity reports and corresponding payroll records.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Serves as liaison with factory representatives.
Input pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment.
Maintains a professional appearance.
Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs.
Microsoft office suite (Teams, Outlook, Excel)
X-Time/Dealer FX
Dealertrack
Other tasks as assigned.
The Chosen Candidate should have;
A successful record of accomplishment within the industry.
Leadership skills
Excellent customer service skills. (CSI / Customer Experience)
Outstanding communication skills, both verbal and written.
The ability to work well in a process driven environment.
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
License/Certification:
Driver's License (Required)
Benefit Conditions:
Waiting period may apply
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$45k-86k yearly est. Auto-Apply 60d+ ago
Security Operations Manager
Cox Enterprises 4.4
Senior operations manager job in Slidell, LA
Company Cox Enterprises Job Family Group Facilities Job Profile Enterprise Security Analyst II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation
Compensation includes a base salary of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Cox Enterprises, Inc. is seeking a Security OperationsManager I who will be accountable for planning, developing, implementing, investigating, and managing the organization's investigative and physical security programs and strategies to include Business Continuity, safety, and crisis management.
Primary Responsibilities and Essential Functions:
* Plans, organizes and conducts investigations related to both internal and external security issues, including but not limited to theft of services and equipment, i.e., piracy, the possession, use, or sale of illegal equipment; fraud, identity theft, credit card fraud, avoidance of payment; damage to property and assaults against Cox employees. Testifies in court or administrative hearings as required.
* Analyzes and evaluates investigative progress to assess priorities, leads, and predetermines goals and objectives. Participates in the identification of resources to support investigations.
* Develops, trains, and directs external security personnel within the organization or functional area.
* Establishes connections between suspects and other violators by linking evidence uncovered from various sources.
* Develop investigative strategy, interview employees and vendors, obtain admissions, and document investigation with evidence so that criminal and civil procedures are facilitated.
* Implements the policies, procedures, and systems required to maintain and enhance the organizational mission.
* Interprets and apply to laws, orders, rules, and regulations pertaining to enterprise policy and procedure.
* Collaborate with all company stakeholders, including but not limited to Human Resources, legal, operations, etc.
* Maintains a liaison with local, state, and federal law enforcement agencies to achieve maximum results and business support.
* Prepares clear, comprehensive, and cohesive investigative reports and statistical data in a timely manner.
* Reviews and analyzes functional business operations businesses and associated processes to identify security vulnerabilities and weaknesses to recommend strategies for prevention, mitigation, and recovery.
* Develops and presents training programs for employees, contractors, and temporary employees on a plethora of security-related topics, including but not limited to personal security, robbery, information security, due diligence, workplace violence, building access control, and BCP.
* Management of assigned equipment and property. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of Cox Enterprises, Inc. are expected to perform tasks as assigned by Cox Enterprises, Inc.
Qualifications
Minimum:
* Bachelor's degree in a related discipline and 2 years' experience in a related field (law enforcement, intelligence, public, or private sector security organization). The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field.
* Supervisor experience preferred.
* Proven self-starter who works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
* Proficient interviewing and interrogation techniques to conduct independent, thorough investigations in the areas of theft, fraud, violent acts, vandalism, etc., to obtain information.
* Requires strong knowledge of CCTV, access control, alarms, and use of covert equipment, MS Office applications, i.e., Excel, Word, Outlook, and PowerPoint.
* Excellent decision-making, interpersonal, written, verbal, presentation, and collaborative skills to work effectively with teams throughout the organization and external contacts.
* This position requires teamwork, adaptability, and problem-solving skills.
* Ability to travel up to 15%
Preferred:
* Bilingual preferred.
* Ability to effectively present information to business leaders. Corporate Security experience is a plus.
* Security Clearance eligible.
* Experience in incident management and business continuity preferred.
* Certification or accreditation from a Risk or Security Management Association or governing body.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
As our primary divisions Cox Automotive and Cox Communications drive new waves of innovation, Cox Enterprises is entering spaces like cleantech, healthcare, esports and more. We're a family business guided by a legacy of bold innovation that's driven by those who want to make their mark. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$67.1k-100.7k yearly Auto-Apply 13d ago
Executive Director, Revenue Cycle and Business Operations
Tulane University 4.8
Senior operations manager job in Harahan, LA
The Executive Director will be a strategic leader responsible for advancing ambulatory revenue cycle (RCM), financial and technological advancement focusing on optimization, enterprise growth, and data-driven decision-making. This role will focus on developing and executing business strategies that align with growth priorities, leveraging analytics, AI relating to business operations, and predictive modeling to identify revenue opportunities, control costs, and improve financial performance across outpatient operations. The Executive Director will harness insights to guide strategic business planning, address challenges like no-shows and referral leakage, and position clinics for long-term success. By driving financial and strategic transformation, ensuring sustainable growth, competitive advantage, and high-value care for patients and communities.
Responsible for achieving and maintaining high functioning patient accounting processes across the organization. Develops and implements Patient Accounting policies and procedures that support organizational mission, vision and values while promoting efforts to improve the financial health of the organization. Ensures operation of data exchange across various platforms. Responsibilities of this role include the achievement of annual and periodic goals for statistical indicators of financial performance, in particular cash collections, maintaining the integrity of financial reporting and facilitating the efficient operation of functions and management of the Patient Accounting Department.
Drives revenue cycle operational performance and key financial metrics. Responsible for strategic planning to achieve revenue and reimbursement goals, while maximizing cash flow and ensuring compliance with federal and state regulations. This role involves identifying opportunities for financial improvement, formulating and implementing best practices, and maintaining fiscal responsibility for all revenue cycle activities. Additionally, this position sits on the Finance Committee and is the single source of leadership to all areas of the Revenue Cycle Team which includes Finance and Billing Software systems and staff while developing its strategic plan and ensuring all goals and objectives are met. Works with and manages analytical reporting requirements of teams, project managers, leaders and staff, mentoring, and scaling effectively with growth. Foster a culture of continuous learning, hiring top talent, holding rigorous technical discussions, and promoting high standards. Collaborate closely with product, data science, infrastructure, vendors, partners, and executive stakeholders to align applications and drive innovation and technological decisions and efforts with strategic business goals. Implement best practices for workflows- scalability, observability, incident response, and reliability of all applications.
* Demonstrated leadership, diplomacy and relationship building skills.
* Excellent interpersonal, verbal and written communication, and presentation skills.
* Analytical reporting and staff benchmarking and report card outcomes accountability.
* Proven problem-solving, mediation, and negotiation skills.
* Strong overall technology foundation and understanding of the evolving landscape.
* Information Technology/Billing Software, preferably IDX experience in medical practices utilizing in-house billing, accounts receivable systems, electronic medical records systems, interfaces with hospitals, payers, and third-party clearing houses.
* Knowledge of governmental and private third-party payor regulations, compliance issues, and other insurance processing rules and regulations, accounting principles and procedures, ICD9, ICD10, CPT and HCPCS knowledge and experience with all aspects of the reimbursement cycle including registration, charge capture, data entry and claims submissions.
* Knowledge of Fair Debt Collection and HITECH Policies.
* Experience with compiling and analyzing data and producing focused/relevant reports for presentations to multiple stakeholders.
* Excellent organizational and time management skills.
* Demonstrated ability to prioritize and effectively manage multiple projects simultaneously and meet established deadlines.
REQUIRED BACKGROUND CHECK:
CMS requires TUMG to perform initial and monthly exclusion screenings on all employees and vendors who have access to PHI or patient billing information. SanctionCheck searches Office of Inspector General (OIG)- LEIE, General Services Administration (GSA) -System for Award Management (SAM) for compliance.
Additionally, TUMG performs screenings with the Louisiana Department of Health (LDH)- Louisiana Public Exclusions (LAM) databases for compliance.
These screenings ensure that individuals or entities excluded from federal healthcare programs are not involved in patient care or billing activities-protecting patients, preventing fraud, ensuring accurate claims, and maintaining CMS compliance.
* Master's Degree: minimum four (4) years' experience with an emphasis on finance, ambulatory revenue cycle and IT transformations.
* 8 years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi-location hospital environment.
* Experience with IDX suite of revenue cycle applications
* 10 years of progressive revenue cycle leadership experience in a teaching hospital healthcare system or multi-location hospital environment.
* 5- 8 years of experience dealing with rules/regulations of Medicare/Medicaid and other government payers as well as commercial insurers.
* Demonstrated experience in championing a compelling vision and leading by example while guiding a large team through transitions to new achievement
* Working knowledge of CACHE & SQL databases and languages as well as UNIX & Microsoft operational environments.
* Embrace a business mindset that involves thinking strategically to align engineering efforts with the overall business goals, prioritizing high-ROI projects, and cultivating an entrepreneurial spirit of ownership and continuous improvement within the teams.
* Extensive knowledge of IDX and patient portal software.
* Expert level competence in AR and Front-End operationsmanagement, financial systems, and data integration.
$77k-111k yearly est. 25d ago
Food Operations Manager 1 - Airport Lounge
Sodexo S A
Senior operations manager job in Kenner, LA
Role OverviewSodexo Live! has an exciting opportunity for a Food OperationsManager at the United Club within Louis Armstrong New Orleans International Airport (MSY). Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure.
Join our team of experience-makers and food fanatics and be part of creating memorable experiences! Venues and events don't just bring people together, they create exceptional moments and lasting memories.
Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more.
Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people.
IncentivesPaid Airport ParkingWhat You'll Dobe responsible for purchasing, menu compliance, inventory, food cost analysis and food production forecasting;ensure Sodexo service standards including recipe compliance and food quality are implemented;have the ability and willingness to develop and motivate team members to embrace culinary innovations;ensure food safety, sanitation and workplace safety standard compliance; and/orhave working knowledge of automated food inventory, ordering, production and management systems.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringa restaurant/hotel/lounge food and beverage background;excellent leadership and communication skills with the ability to maintain the highest of service standards;strong coaching and employee development skills; and/orhave a passion for hospitality and elevating the guest experience.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
$32k-51k yearly est. 2d ago
Regional Operations Manager
Riverstone Logistics
Senior operations manager job in Slidell, LA
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.
RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
MUST LIVE IN LA OR FL PANHANDLE
Position Summary
The Regional OperationsManager will manage the operations of an assigned region of profit centers, specifically focused on supporting major strategic clients. They will play a critical role in ensuring the uniformity of Riverstone's client blueprints across the assigned region, while also driving exceptional service levels and optimizing financial performance. The Regional OperationsManager will be responsible for fostering strong professional relationships with the client.
Competencies
* Customer Focus
* Drive for Results
* Ethics and Values
* Problem Solving
* Conflict Resolution
* Functional/Technical Learning
* Managing and Measuring Work
* Timely Decision Making
* Strategic Agility
* Developing Direct Reports & Others
* Organizing
* Interpersonal Savvy
Essential Duties and Responsibilities
* Provide effective leadership and direction to profit centers within the assigned region, fostering a culture of excellence, teamwork, and accountability
* Drive, maintain, and evangelize the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within their assigned region
* Serve as the primary point of contact for the local and regional client representatives within the region, ensuring clear communication, understanding of operational needs, and alignment of services to exceed expectations
* Monitor and evaluate the operational performance of each profit center within the region, implementing strategies to optimize productivity and quality of service
* Ensure adherence to Riverstone's client blueprints and operational standards across all sites within the region, driving consistency in processes, procedures, and service offerings
* Take ownership of the financial performance of the assigned sites/profit centers
* Conduct regular onsite performance reviews and analysis of key metrics, identifying trends, areas for improvement, and implementing corrective actions as necessary to meet or exceed targets.
* Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities
* Proactively identify and mitigate operational risks within the region, ensuring compliance with regulatory requirements, health and safety standards, and company policies
* Travel to all assigned profit centers on a regular basis based on the operational demands of each location
* Conducts and/or participate in regional client/customer meetings as needed
* Provides and ensures local site leadership coverage when needed
* Perform other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
* Bachelor's degree in business administration, OperationsManagement, or related field preferred
* 3-5 years of progressive experience in operationsmanagement, with a proven track record of success
* Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment
* Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, stakeholders, and team members
* Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives
* Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability
* Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve business goals
* Flexibility to travel within the assigned region and work evenings or weekends as needed
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person, and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.
$57k-79k yearly est. 41d ago
Commercial Business Manager
Roto-Rooter 4.6
Senior operations manager job in New Orleans, LA
Commercial Business Manager
Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited!
Roto-Rooter has an opportunity available for a Commercial Business Manager at our New Orleans branch. The primary responsibilities of the Commercial Business Manager are to grow commercial sales in their respective Branch by developing and maintaining relationships with new and existing commercial customers. The Commercial Business Manager generates sales by promoting all our lines of business to prospective and existing commercial customers, including through the direct supervision of the commercial jetting and sales team.
The salary range for this position is $75,000-$85,000, depending on experience. There is also an opportunity to earn a branch performance based bonus.
Responsibilities
Your responsibilities will also include but not limited to:
Develop additional business opportunities by selling Roto-Rooter's preventative maintenance and priority care programs.
Spend majority of their time in the field visiting existing and prospective commercial customers and establishing relationships
Assist National Sales Team to with processing work orders and to ensure paperwork is completed in accordance with approved standardized procedures for work being performed or quoted by jet technicians and commercial field supervisors
Conduct job completion follow-up with customers ensuring satisfactory completion of work performed by jet technicians and commercial field supervisors
Manage productivity of commercial jet techs and commercial Field Supervisors to ensure attainment of performance goals.
Join local trade associations and participate in tradeshows and events when applicable.
Provides coaching and counseling to jet technicians and commercial field supervisors who are not meeting published production goals. Establishes performance improvement goals.
Oversees scheduling of jet techs and commercial field supervisor to ensure there is adequate manpower coverage to complete all required work.
Develop relationships with customers to build customer loyalty.
Requirements
Highschool diploma or equivalent
At least 5 years of sales and management experience.
Commercial Sales experience with proven year-over-year record of successful development and growth of a territory.
Must posess sound problem-solving skills and good communication skills.
Valid driver's license with acceptable driving record according to company policy.
Benefits
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 90 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Not ready to apply? Connect with us for general consideration.
$75k-85k yearly Auto-Apply 36d ago
Office Operations Manager
Cooper Septic Service
Senior operations manager job in Slidell, LA
Are you a detail-oriented individual with a passion for overseeing office operations? Cooper Septic Service is seeking a full-time Office OperationsManager in Slidell, LA. This role offers the exciting opportunity to play a crucial part in the daily functions of a busy septic service company.
WHAT'S IN IT FOR YOU?
The pay for this position ranges from $16 to $22 per hour, based on experience and qualifications. You will typically work 40 hours per week, 7 AM - 4 PM with a 1-hour lunch.
All that you need is:
Bachelor's degree in business administration, management, communications, finance, or other related field
2+ years of experience as an office manager or similar administrative role
Preferred:
Experience in a home services industry such as electrical, plumbing, or HVAC
Experience with a customer relationship management or field management software, such as ServiceTitan, Jobber, or House Call Pro
Familiarity with a methodical business management system such as Entrepreneurial Operating System (EOS)
HOW DO WE CARE FOR OUR TEAM?
Our well-deserved reputation of excellence is due in part to our incredible team. We are taking important steps to ensure our employees' and clients' health and safety. Our team members also enjoy competitive pay, a supportive company culture, and an environment that promotes continuous professional development, leadership, and independent decision-making.
OUR INCREDIBLE BENEFITS
Bi-annual bonuses
Overtime opportunities
10 PTO days
Weekly pay
Direct deposit
Performance reviews with pay advancement opportunities (at 3 months, 6 months, 12 months, and annually thereafter)
Growth opportunities
WHAT CAN YOU EXPECT AS OUR OFFICE OPERATIONSMANAGER?
As the Office OperationsManager,you will play a crucial role in overseeing the work of all office employees to ensure productivity, meeting deadlines, and upholding company standards. You will serve as the primary point of contact for the office, handling phone calls, emails, and general inquiries with professionalism and efficiency. Additionally, you will collaborate closely with seniormanagement to develop, document, and implement internal systems, including processes, procedures, and workflows, to streamline operations, extract and compile data to generate reports for seniormanagement, and enhance our overall efficiency. This administrative management position offers a unique opportunity to make a direct impact on the success of our company!
A LITTLE BIT MORE ABOUT US
Cooper Septic Service LLC is a 4th-generation business and is known for resolving residential and commercial wastewater/septic system issues throughout St. Tammany Parish, Louisiana. With the goal of being the best in the business, we are dedicated to delivering value to our customers by providing smart, sensible, and affordable septic solutions through the use of only high-quality products and professional service.
TAKE THE NEXT STEP!
So, what do you think? If you can meet these requirements and perform this administrative job as described above, we would be happy to have you as part of our team! Apply now with our quick and easy initial application!
$16-22 hourly 35d ago
Wholesale Operations Director
Open Positions at Krewe
Senior operations manager job in New Orleans, LA
Key Responsibilities
Wholesale Operations Strategy & Process Excellence
Build and implement scalable operational workflows that support wholesale revenue growth and account expansion.
Optimize the full order lifecycle including order processing, fulfillment accuracy, shipping timelines, and return management.
Drive continuous improvement across systems, reporting, SOPs, and customer service frameworks.
Own the wholesale marketing and promotional calendar to align campaigns with sales objectives.
Partner with Brand, Creative, and Product in developing seasonal assets, line sheets, merchandising guides, and sell-in tools.
Communicate product stories, launch details, and merchandising strategy to wholesale partners with clarity and consistency.
Oversee all trade show and market-week logistics, ensuring elevated brand presentation and efficient operational execution.
Systems, Tools & Reporting
Lead optimization of ERP, CRM, and B2B ordering platforms (NetSuite preferred).
Build dashboards and reporting tools that increase visibility into:
- sales performance & sell-through
- account ordering behavior
- operational & sales related KPIs
- fulfillment accuracy & returns
Support accurate forecasting and demand planning in partnership with Planning and Production.
Analyze sales trends, product adoption, and account performance to identify operational opportunities and risks.
Improve reporting automation and data flows to support decision-making across the wholesale organization.
Team Leadership & Partner Support
Lead the Wholesale Operations and Customer Service teams, ensuring efficient daily operations and a best-in-class partner experience.
Support onboarding and enablement of sales reps and key accounts by delivering scalable tools, training, and SOPs.
Partner with the Sales Director to operationalize sales tools, service protocols, and trade show strategies.
Implement tiered service standards and escalation pathways to maintain exceptional support for wholesale partners.
Develop, refine, and maintain documentation for process governance across the wholesale ecosystem.
Cross-Functional Collaboration
Serve as the primary operational liaison between Wholesale, Planning, Logistics, Finance, Marketing, and CX.
Align inventory, production timelines, and assortments with wholesale demand and sell-through data.
Coordinate merchandising assets, color kits, sample delivery, and seasonal timelines.
Ensure alignment between Marketing and Sales on go-to-market cadence, messaging, and partner communication.
Requirements
Minimum 8+ years of experience in wholesale operations, sales operations, planning, or revenue operations - preferably within fashion, apparel, eyewear, or premium consumer goods.
Advanced Excel skills, including pivot tables, building dashboards and reporting frameworks, and ability to translate data into actionable insights
Proven ability to design and scale operational processes that drive efficiency and revenue growth.
Strong leadership experience with the ability to inspire & motivate high-performing teams.
Exceptional communication and interpersonal skills with cross-functional partners and executives.
Highly organized operator with strong analytical, problem-solving, and project-management capabilities.
Proficiency with ERP and inventory management systems (NetSuite strongly preferred).
Familiarity with wholesale account structures, seasonal product cycles, forecasting, inventory allocation, and replenishment strategies.
Ability to thrive in a fast-paced, entrepreneurial environment with shifting priorities.
Benefits & Perks
Competitive compensation
Medical, dental, and vision insurance
Life, AD&D, and voluntary supplemental coverage
FSA & HSA programs
401(k) investment options
Adoption Assistance, EAP, and commuter benefits
Paid Parental Leave
Quarterly Cultural Spend
Training & development + educational allowance
10 paid holidays + PTO accrual
Quarterly employee eyewear allowance
Diversity, Equity & Inclusion
KREWE is committed to an inclusive, equitable workplace. We welcome all qualified applicants and provide equal employment opportunities without discrimination or retaliation based on any protected characteristic under applicable law.
$65k-120k yearly est. 34d ago
Wholesale Operations Director
Emerging Blue Jobs
Senior operations manager job in New Orleans, LA
Job Description We are seeking an experienced and solutions-driven Director of Wholesale Operations to lead the operational backbone of our client's wholesale division and elevate the service experience we provide to our partners. This leader will bring deep expertise in wholesale process management, sales operations, analytics, and cross-functional partnership ideally within fashion, retail, or consumer goods. Previous experience in the optical industry is a plus.
The Director will oversee the execution of wholesale selling strategies, streamline operational workflows, enhance sell-in and sell-through optimization, and ensure seamless coordination between Sales, Planning, Customer Service, Logistics, Marketing, and Finance. This role also serves as the operational “voice of the customer,” influencing inventory allocation, product flow, and account-level support to optimize growth and profitability. If you excel at building scalable systems, driving operational excellence, and supporting high-performing teams, this is an opportunity to make a significant impact within a fast-growing independent brand.
Key Responsibilities
Wholesale Operations Strategy & Process Excellence
Build and implement scalable operational workflows that support wholesale revenue growth and account expansion.
Optimize the full order lifecycle including order processing, fulfillment accuracy, shipping timelines, and return management.
Drive continuous improvement across systems, reporting, SOPs, and customer service frameworks.
Own the wholesale marketing and promotional calendar to align campaigns with sales objectives.
Partner with Brand, Creative, and Product in developing seasonal assets, line sheets, merchandising guides, and sell-in tools.
Communicate product stories, launch details, and merchandising strategy to wholesale partners with clarity and consistency.
Oversee all trade show and market-week logistics, ensuring elevated brand presentation and efficient operational execution.
Systems, Tools & Reporting
Lead optimization of ERP, CRM, and B2B ordering platforms (NetSuite preferred).
Build dashboards and reporting tools that increase visibility into:
- sales performance & sell-through
- account ordering behavior
- operational & sales related KPIs
- fulfillment accuracy & returns
Support accurate forecasting and demand planning in partnership with Planning and Production.
Analyze sales trends, product adoption, and account performance to identify operational opportunities and risks.
Improve reporting automation and data flows to support decision-making across the wholesale organization.
Team Leadership & Partner Support
Lead the Wholesale Operations and Customer Service teams, ensuring efficient daily operations and a best-in-class partner experience.
Support onboarding and enablement of sales reps and key accounts by delivering scalable tools, training, and SOPs.
Partner with the Sales Director to operationalize sales tools, service protocols, and trade show strategies.
Implement tiered service standards and escalation pathways to maintain exceptional support for wholesale partners.
Develop, refine, and maintain documentation for process governance across the wholesale ecosystem.
Cross-Functional Collaboration
Serve as the primary operational liaison between Wholesale, Planning, Logistics, Finance, Marketing, and CX.
Align inventory, production timelines, and assortments with wholesale demand and sell-through data.
Coordinate merchandising assets, color kits, sample delivery, and seasonal timelines.
Ensure alignment between Marketing and Sales on go-to-market cadence, messaging, and partner communication.
Requirements
Minimum 8+ years of experience in wholesale operations, sales operations, planning, or revenue operations - preferably within fashion, apparel, eyewear, or premium consumer goods.
Advanced Excel skills, including pivot tables, building dashboards and reporting frameworks, and ability to translate data into actionable insights
Proven ability to design and scale operational processes that drive efficiency and revenue growth.
Strong leadership experience with the ability to inspire & motivate high-performing teams.
Exceptional communication and interpersonal skills with cross-functional partners and executives.
Highly organized operator with strong analytical, problem-solving, and project-management capabilities.
Proficiency with ERP and inventory management systems (NetSuite strongly preferred).
Familiarity with wholesale account structures, seasonal product cycles, forecasting, inventory allocation, and replenishment strategies.
Ability to thrive in a fast-paced, entrepreneurial environment with shifting priorities.
$65k-120k yearly est. 12d ago
Associate Center Operations Director
Chenmed
Senior operations manager job in New Orleans, LA
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
* Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
* Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency.
* Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients
* Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
* Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
* Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
* Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
* Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
* Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
* Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
* Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
* Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
* Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
* Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
* Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
* Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
* Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
* Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
* Spoken and written fluency in English
* This position requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
* BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
* A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
* A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
PAY RANGE:
$83,638 - $119,482 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
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We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
How much does a senior operations manager earn in New Orleans, LA?
The average senior operations manager in New Orleans, LA earns between $79,000 and $188,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.
Average senior operations manager salary in New Orleans, LA
$122,000
What are the biggest employers of Senior Operations Managers in New Orleans, LA?
The biggest employers of Senior Operations Managers in New Orleans, LA are: