Manager, Clinical Operations
Senior operations manager job in Dearborn, MI
Job Summary: The Manager, Clinical Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within NorthStar Care Community service areas.
Essential Functions
Ensures effective organizational strategic results are achieved, working collaboratively with others.
Maintains oversight of all patient care activity and outcomes within a designated geographic region(s) within NorthStar Care Community service areas and ensures that a culture of compliance, accountability and excellence are fostered. Collaborates extensively with staff and management from multiple departments to achieve outcomes.
Proactively assesses, leads, participates, and promotes core care delivery process redesign efforts to continuously improve quality in defined patient care and service satisfaction outcomes.
Effectively analyzes data to evaluate the quality of patient care services and utilization of resources. Interprets and conveys benchmarking standards and processes to staff in order to ensure quality of services are met and/or exceeded.
Responsible for managing all team human resources as efficiently as possible and within budget; oversite of each staff member would include number of weekly visits, length of visits, travel time, achieving required visit frequency, scheduling that meets the organization's needs, effective use of the virtual care team, caseload management, minimizing after hours deployments that are unnecessary, completing same day documentation, etc.; achieving overall budgeted cost per day for pharmacy, DME, and medical supplies through chart reviews, IDT discussion, medical director engagement, with a focus on clinical efficacy and proper disease management as evidenced in each patient's plan of care.
Proactively works with referral sources to meet their needs, which might include flexible hours.
Proactively works with the team in assigned territories to develop and implement specific marketing and customer service tactics and actions, and to effectively resolve any customer complaints.
Works directly with marketing leadership and clinical managers to develop a marketing & business development and customer service orientation among team members.
Collaborates with market operations leadership and clinical managers to develop annual and short-term marketing & business development plans that promote growth.
Proactively participates as a member of NorthStar Care Community market operations team and attends monthly meetings to oversee the deployment of the Marketing & Business Development Plan. Attends quarterly Marketing & Business Development Training.
Responsible for the professional relationship development with the referral sources in assigned territory.
Ensures implementation of and compliance with regulatory and accreditation standards.
Proactively keeps abreast of hospice and palliative care trends, best practices, and compliance requirements.
Develops staff within assigned areas of responsibility.
Provides ongoing support, education and resources for clinical practice based on assessment, analysis, and evaluation of clinical practice within a designated region.
Facilitates and provides ongoing collegial collaboration and sharing of best practices within the clinical and leadership areas.
Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes the organization's vision, mission, and values.
Qualifications
Bachelor's degree in a clinical and/or administrative field or actively enrolled in an accredited bachelor's degree program with completing expected within two (2) years of assuming role.
Current State of Michigan Registered Nurse (RN) license.
Minimum of three (3) years of health care management experience required; five (5) years preferred.
A minimum of three (3) years of hospice/home health experience required; five (5) to seven (7) years' experience and clinical expertise in hospice preferred.
Certification in hospice nursing (CHPN) preferred.
Expertise in regulatory requirements and compliance as it pertains to hospice required.
Must be able to travel extensively through region, including overnight stays if needed. Frequently works variable hours/days; activities and workload may require extended days.
Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different background, ethic origins and skill levels required.
Understands performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level.
Ability to effectively use technology in support of management and clinical operations.
Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions.
Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented.
Must have reliable transportation.
Must be eligible to work in the United States
Head of Pharmaceutical Sterile Filling Operations
Senior operations manager job in Rochester, MI
Korn Ferry has partnered with our client on their search for the role, Head of Pharmaceutical Sterile Filling Operations.
The Company
Endo Inc. [$2B; 3K FTEs], is a global specialty pharmaceutical company that develops and sells various pharmaceutical products worldwide. The company is recognized for its diverse portfolio comprised of Branded Pharmaceuticals, Generic Pharmaceuticals, and Sterile Injectables encompassing therapeutics for Pain Management, Urology, Endocrinology, CNS, Immunosuppression, Oncology, Cardiovascular, and Women's Health.
The Branded and Generic Pharmaceuticals segment provides products with dosage forms to include solid oral extended-release, solid oral immediate release, liquids, semi-solids, patches, powders, gels, ophthalmics, and sprays amongst others. The Sterile Injectable segment offers ADRENALIN for emergency treatment of certain allergic reactions including anaphylaxis and VASOSTRICT which increases blood pressure in adults with vasodilatory shock.
The International Pharmaceuticals segment sells a range of specialty pharmaceutical products primarily to customers in Canada. Its principal products serve various therapeutic areas, including attention deficit hyperactivity disorder, pain, women's health, oncology, transplantation, and over-the-counter products.
Endo places a strong emphasis on research and development (R&D) as a cornerstone of its operations. With state-of-the-art facilities and a team of skilled scientists, the company invests heavily in advancing therapies that address critical gaps in healthcare. Its R&D pipeline focuses on enhancing drug formulations, developing novel delivery methods, and exploring new therapeutic areas.
Endo is now looking ahead to capitalize on its strategic growth initiatives by expanding its global presence and continuing to address the evolving needs of patients. The company's strategic focus includes strengthening its core therapeutic areas, exploring emerging markets, and leveraging advancements in biotechnology. By combining its expertise with a patient-centric approach, Endo strives to enhance lives worldwide to solidify its position as a trusted leader in the pharmaceutical industry.
The company has global headquarters in Dublin, Ireland and its U.S. corporate office in Malvern, Pennsylvania.
Position Overview
The Director, Head of Filling Operations will oversee the establishment, implementation, maintenance, and execution of cleaning, sanitization, and/or sterilization of production equipment and facilities at the Rochester, MI site. These responsibilities include but are not limited to raw material sampling, dispensing, product formulation, and aseptic/sterile primary packaging of liquid, suspension, or lyophilized products in plastic bottles, vials or syringes with oversight for inspection, secondary labelling, and packaging of the finished product.
The Director, Head of Filling Operations must bring proven team management and leadership development experiences at similar scope/scale to the position being able to demonstrate clear communication and collaboration skillsets. This individual will work extensively with direct staff members and cross-functional teams to accomplish overall organizational objectives that includes sustaining the site's positive performance record associated with Quality Management System (QMS), cGMP and EHS compliance.
The Director, Head of Filling Operations will have significant budgetary management responsibilities and lead a direct team of 6-8 FTEs with 15 indirect FTEs. In addition, this individual will have broader managerial oversight for more than 150 hourly employees. In partnering with and reporting directly to the General Manager of Site Operations, this executive must coordinate work between teams and functions to ensure alignment with the Rochester site's overall Vision, Mission and Execution Strategy.
Key Responsibilities
Operations and Compliance:
Oversees execution of commercial production to meet patient, quality, business, and financial objectives as well as supporting developmental and technical transfer production activities across three shifts.
Directs production in Sanitation, Preparation Services, Drug & Chemical Dispensing, Bulk Manufacturing, Sterile Filling, Inspection & Packaging.
Establishes and drives expectations for production schedules & reducing non-value-added waste while meeting weekly delivery schedule and financial objectives
Provides management reporting through development and use of department metrics aligned with Site Objectives and Scorecards.
Sets priorities to meet internal cycle times and delivery schedules. Maintains proper staffing and training levels to meet requirements.
Participates and develops long-term strategies and risk management programs that increase the compliance, efficiency and effectiveness of operations. Assures adequate maintenance of department machinery and supplies.
Develops and maintains a safe manufacturing environment in accordance with plant and corporate policies in addition to local, state, and federal EHS regulations. Participates in safety meetings, investigates accidents, ensures proper PPE and industrial hygiene controls, and takes appropriate corrective actions to eliminate hazardous conditions.
Promotes a quality and compliance focused culture which embraces RFT (right first time) and CI (continuous improvement) methodologies.
Performs site performance assessments and risk assessments based on business development and new product/process/technical transfer activities associated with employee operations, GMP Compliance, and safety.
Directs change controls related to processes, equipment, documentation and safety practices in accordance with Quality System requirements.
Manage audits and inspections by regulators, corporate office and contract customers by escorting and facilitating information sharing, document review and response commitments. Assures cGMP compliance with regulatory agencies (FDA, EMA, etc.)
Lead initiatives for root cause analysis to implement effective corrective actions, reducing the potential for deviations related to human error.
Budgetary Management & Delivery Performance:
Oversight for five budgetary departments representing seven operational working units 1) Sanitation, Drug & Chemical Dispensing, Bulk Manufacturing; 2) Preparation Services; 3) Sterile Filling; 4) Inspection & Packaging, and 5) Manufacturing Administration
Team Supervisory & Development:
Responsible for interviewing, hiring, onboarding, and the continued training of employees being able to plan, assign, and direct daily work in alignment to site needs.
Leads team and individual employee performance reviews being able to address complaints or resolve problems accordingly.
Develops, trains, and mentor's functional supervisors and managers for more effective performance across current assignments. Leads continuous personnel development initiatives and succession planning objectives for ensuring successful business continuity.
Secures effective training programs and resources through a current partnership with the WorkForce Development Team to support compliance with CFR, OSHA regulations, and manufacturing execution demands.
Assures compliance with procedures, cGMP's regulations, safety, and contract obligations. Reviews documentation produced by management for violations of company policy and recommends disciplinary actions accordingly.
Team & Cultural Leadership:
Establishes expectations, drives accountability, and influences effective team building to further an established organizational culture based in collaborative teamwork.
Motivates, engages, and inspires shop floor management by continuing to foster a transparent, open communication, and collective team workforce environment.
Ensures that all site related compliance, quality, transformation, employee learning & development, and financial objectives are met.
Supports capital planning initiatives for the site in compliance with local, state and federal requirements.
Sponsors Operational Excellence Program (OEP) improvements as development opportunities for all staff. Manages special projects as requested and/or assigned by Executive Team.
The Candidate
Experience and Professional Qualifications
Minimum 10 years of direct team leadership experience within specific functions to include Operations, Quality, and/or Compliance Management is required. Career experience must showcase an emphasis on team building, problem solving, and employee development inclusive of succession planning.
Minimum 6 years of progressively responsible work-related experience in designing, customizing, managing, and evaluating manufacturing operations inclusive of programs to support ongoing personnel development are required.
Undergraduate or advanced educational degree from an accredited college or university within the fields of Science, Packaging, Engineering, or Business are highly preferred but not required.
Direct parenteral manufacturing and quality related experiences are highly preferred but not required.
High level proficiencies in employee training, education, and learning development programs with strong group presentation experiences are required. Familiarity with different team management styles, methodologies, and approaches for ongoing personnel development are highly preferred.
Working proficiency in relational databases or CRMs and computerized software to support management reporting to include word processing, spreadsheets, charts/graphs, and presentations are required.
Vice President - Operations
Senior operations manager job in Wixom, MI
Job Title: Vice President - Operations
Department: Product Development
Reports To: Chief Operating Officer
Terms: Full time, in office
SuperStroke is a leader in golf grip innovation, trusted by over 600 tour professionals worldwide. The company is committed to delivering performance-enhancing products that combine cutting-edge technology with bold design. Our team thrives on creativity, collaboration, and a relentless pursuit of excellence in creating golf equipment for the best players in the world.
Key Responsibilities
1. Operational leadership: leading and managing multi-site manufacturing operations, ensuring alignment with the company's strategic goals and objectives.
2. Strategic planning: develop and implement manufacturing strategies that enhance productivity, reduce costs, and improve quality.
3. Compliance and safety: ensure compliance with health, safety, environmental, and regulatory standards across all manufacturing facilities.
4. Performance management: establish key performance indicators (KPI's) to monitor manufacturing performance and drive continuous improvement initiatives.
5. Team development: build and lead a high performing operations team, providing mentorship and professional development opportunities.
6. Budget management: oversee the budgeting process for manufacturing operations, ensuring efficient allocation of resources and cost control.
7. Cross functional collaboration: collaborate with other departments, to include sales, marketing, and finance, to align production capabilities with market demand.
8. Project management: spearhead major manufacturing projects and capital investment that drive long term competitive advantage.
9. Research and innovation: conduct market analysis, competitor benchmarking, end user interviews to collaborate with engineers to prototype and test new grip technologies.
10. Lifecycle management: monitor performance through reporting and customer feedback to drive continuous improvement and manage end of life transition.
Qualifications
· Education: bachelor's degree in engineering, operations management, or a related field; a Master's degree or MBA is preferred.
· Experience: 10+ years of progressive leadership experience in manufacturing or operations with a proven track record of managing multi-site operations.
· Skills: strong analytical and problem-solving skills, excellent communication ability, and a deep understanding of production systems and manufacturing practices, specifically injection molding and tooling.
Director, Corporate Governance
Senior operations manager job in Auburn Hills, MI
The Director of Corporate Governance & Project Management supports the CLO and Secretary in ensuring legal and governance compliance across the Board and 150+ global subsidiaries. This role blends company secretarial expertise with strategic project management, overseeing governance standards, corporate transactions, and reporting. It also leads the Manager of Corporate Governance and collaborates with senior leadership, investors, and external advisors in a dynamic private equity environment.
Key Responsibilities
Manage board governance processes, including agendas, minutes, and Diligent Boards tracking.
Maintain corporate records and entity data via Diligent Entities.
Ensure global entity compliance across 26 jurisdictions.
Lead and mentor the Manager Corporate Governance.
Draft and coordinate board/shareholder resolutions and filings.
Oversee director onboarding, training, evaluations, and disclosures.
Project manage acquisitions, disposals, refinancing, and reorganizations.
Coordinate stakeholders, track milestones, budgets, and risks.
Support due diligence, authorizations, and data room management.
Liaise with legal, finance, tax, and audit teams for timely execution.
Deliver quarterly governance reporting and respond to KPI/Treasury queries.
Build strong relationships with shareholders, directors, and executives.
Standardize governance frameworks across portfolio entities.
Develop dashboards and templates for compliance and reporting.
Drive entity simplification and group restructuring initiatives.
Education & Experience
5+ years in company secretarial or governance roles, ideally in PE-backed or investment-driven environments
Chartered or part-qualified Company Secretary (CGI or equivalent) preferred
Proven project management experience in fast-paced corporate or private equity settings
Strong knowledge of company law, governance frameworks, and PE deal structures
Skilled in drafting resolutions, board minutes, and compliance documents
Confident communicator with investors, directors, and external advisers
Proficient in governance and collaboration tools (e.g., Diligent, Teams, SharePoint)
Center Operations Director
Senior operations manager job in Eastpointe, MI
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to joinour team.
The Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Patient Experience: Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency.
Slots Quality: Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients
Available and Accessible: Ensure that the team is readily available and accessible to all patients, reducing wait times and barriers to care.
Disenrollment: Monitor and manage patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care.
Orphan Patients: Identify and manage orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care.
Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement.
Center Workforce Planning: Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
Onboarding of Line Staff: Oversee the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team.
Teammate Retention (Turnover): Implement strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth.
Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Spoken and written fluency in English
This position requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required
A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
PAY RANGE:
$88,510 - $126,442 Salary
EMPLOYEE BENEFITS
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Branch Operations Manager
Senior operations manager job in Rochester Hills, MI
Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!
Job Overview:
The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal. This position is the face of the branch helping local personnel in coordination with the corporate office to focus on safety, employee engagement, customer satisfaction, performance, profitability and sound asset management.
Education/Experience:
Minimum 5 years' experience in materials handling operations
Minimum 3 years' leadership experience
Capable of financial acumen desired
Proven experience with customer driven roles
Excellent interpersonal and verbal communication skills
Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written
Must be a team-oriented professional who can handle multiple projects in a fast-paced environment
A demonstrated ability to lead, train, mentor, and implement be practices amongst reports
Proficient in MS Office Suite required
Principle Responsibilities:
Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources
Establish and implement safety programs in line with company values and programs
Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets
Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
Management of both internal and external property and systems installations and repairs including systems and landscaping
Provide support and direction sales and sales support team
Collaborate with leadership to implement new or improve existing processes
Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies
Measure and analyze employee performance and operational metrics
Provide mentoring and guidance to employees
Establish a work environment conducive to maintaining good employee morale
Head of Legal Operations
Senior operations manager job in Auburn Hills, MI
The Legal Operations Manager is a strategic, resourceful professional responsible for optimizing and managing the business operations of the legal department. This role focuses on improving efficiency, managing legal technology and budgets, and partnering across the organization to support the department's goals. It's ideal for a detail-oriented, tech-savvy individual who can manage multiple priorities in a fast-paced environment.
Key Responsibilities
Process Improvement: Evaluate and refine legal processes and workflows to boost efficiency and reduce costs. Build and maintain playbooks, policies, and templates to support consistent, scalable operations.
Technology Management: Implement, administer, and optimize the legal tech stack and e-billing systems. Assess and roll out new tools to drive productivity (e.g., entity management, board management, e-billing, document repositories).
Financial Management: Oversee the legal budget, track expenses, manage legal fee and matter accruals, and deliver regular financial reporting and forecasts.
Vendor & Outside Counsel Management: Maintain relationships with external legal providers, negotiate rates, and ensure billing compliance.
Data & Reporting: Develop and monitor KPIs and other operational metrics to provide leadership with clear, data-driven insights.
Cross-Functional Collaboration: Work closely with Finance, IT, Procurement, and PE stakeholders to align legal operations with broader business goals.
Knowledge Management: Build and maintain systems for organizing and sharing legal knowledge, documents, and templates. Support management of internal and external legal/compliance content.
Project Management: Lead or support department projects requiring strong planning and execution skills.
Qualifications
Bachelor's degree in a relevant field (required); experience in a corporate legal department or law firm strongly preferred.
3+ years of experience in legal operations, project management, or process improvement.
Proven experience implementing and managing legal technology tools.
Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
Effective communication and relationship-building skills.
Proficiency in Microsoft Office (especially Excel and PowerPoint) and familiarity with legal tech platforms.
Experience with change management is a plus.
General Manager
Senior operations manager job in Troy, MI
Reports to Corporate Director of Operations
THE FORBES COMPANY
The Forbes Company is a nationally recognized owner, developer and manager of iconic regional shopping centers, that are known throughout their respective markets for their retail innovation, fashion leadership, distinctive architecture and luxury appointments. The Forbes Company creates exceptional retail destinations with no equal.
SOMERSET COLLECTION
This luxurious shopping center in Troy crowns Michigan's Golden Corridor. Situated in the heart of Oakland County, one of the wealthiest regions in the U.S., Somerset Collection is the epicenter for luxury retail in the state of Michigan. Underneath Somerset Collection's palatial ceilings and connected by its 700-foot stunning glass skywalk, more than 150 revered retailers await with 60 unduplicated in the market. Renowned names include anchor stores: Neiman Marcus, Saks Fifth Avenue, Nordstrom and Macy's as well as Hermès, Louis Vuitton, Dior, Gucci, Prada, Balenciaga, Ferragamo, Burberry and Tiffany & CoT
GENERAL MANAGER OVERVIEW
The General Manager of Somerset Collection is responsible for all Center operations including, but not limited to:
Leads the management team in partnership with the Marketing Director.
Directs the activities of security, building & grounds maintenance, landscaping, janitorial, construction, risk management, human resources, financial reporting, budgeting, forecasting and planning.
Works in partnership with the Marketing Director ensuring programs are being executed and supporting the marketing team with available resources.
Strong understanding of luxury retailers' brand and image and the ability to support their growth and success.
Develops and maintains an appropriate level of involvement in community affairs and activities representing both the Center and ownership.
LEADERSHIP
The General Manager is the leader of the operations management team, works in partnership with the marketing director and sets the overall tone for the office operations, by creating a culture of a “yes” before “no” mindset each and every day . This includes:
Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives.
Maintaining open and clear communication with the management office team, home office, vendors and other staff members.
Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services.
Actively seeks new ways to grow and be challenged.
Earns the trust of others through honesty, integrity and authenticity.
Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately.
Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape.
OPERATIONS
Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations.
Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them.
Create a safe and aesthetically pleasing environment throughout the building and grounds.
Motivate the team to be passionate about the operations so the Center is “show ready” daily.
Demonstrate proficiency in the following areas:
o Safety and security
o Repairs and maintenance
o Mechanical, Electrical, Plumbing
o Information Technology
o Construction, permitting, inspections, architecture
o Landscaping
o Janitorial
o Risk and crisis management
ADMINISTRATION/FINANCIAL
Works closely with home office staff, including: accounting, development/construction and leasing departments.
Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success.
Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards.
Recommends and manages capital improvements and upgrading existing programs.
Produces the annual CAM budget and manages the approved budget throughout the year
Oversees human resources, which include: labor law, hiring practices, employee handbook, staff evaluations and training & development.
Demonstrates knowledge of lease administration and often serves as the liaison between the home office and the merchants.
Experience with regulatory agencies including: Federal, State and local statutes & ordinances.
MARKETING
Supports the marketing team with resources in the following areas:
o Merchant relations
o Special events / sponsorship & merchant activations
o General strategies.
Awareness of merchant sales performance and retail trends and partner with the marketing team to support sales generating initiatives.
Establishes a positive working relationship with all merchants at a local, district and, if appropriate, home office level.
COMMUNITY RELATIONS
Works in partnership with the marketing team to position the Center as the prominent market square in the local economy and community.
Identify opportunities to create meaningful partnerships and experiences that drive community connections with the Center.
Develop mutually beneficial relationships with local leaders, governmental officials and community organizations & associations.
SKILLS & QUALIFICATIONS
Bachelor's degree, Masters degree a plus. Relevant work experience may qualify as a substitute
5+ years of experience in upper management, leading sizeable shopping centers, mixed use or similar large format properties
Proven track record of successfully running multi-million dollar businesses, along with a strong financial acumen.
Exceptional leadership skills focusing on a creating and maintaining a positive and compassionate high performing culture.
Commitment to maintaining the highest standards of guest, merchant and staff relations.
A critical thinker with demonstrated problem solving skills.
Excellent oral and written communication skills.
BENEFITS
We offer generous medical and dental insurance, along with voluntary insurance options. Our benefits package also offers employer contributed 401K retirement plan, paid time off and Company holidays.
EOE
Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives.
Maintaining open and clear communication with the management office team, home office, vendors and other staff members.
Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services.
Actively seeks new ways to grow and be challenged.
Earns the trust of others through honesty, integrity and authenticity.
Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately.
Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape.
OPERATIONS
Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations.
Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them.
Create a safe and aesthetically pleasing environment throughout the building and grounds.
Motivate the team to be passionate about the operations so the Center is “show ready” daily.
Demonstrate proficiency in the following areas:
o Safety and security
o Repairs and maintenance
o Mechanical, Electrical, Plumbing
o Information Technology
o Construction, permitting, inspections, architecture
o Landscaping
o Janitorial
o Risk and crisis management
ADMINISTRATION/FINANCIAL
Works closely with home office staff, including: accounting, development/construction and leasing departments.
Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success.
Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards.
Recommends and manages capital improvements and upgrading existing programs.
Produces the annual CAM budget and manages the approved budget throughout the year
General Manager
Senior operations manager job in Utica, MI
At Stash Ventures we aren't just your run-of-the-mill cannabis company… Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking to dominate the relatively new and hungry market. Through all our companies: High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we strive to offer not only the opportunity to grow and learn, but to develop and become the best you that there is! At Stash Ventures, we live true to our core values to not only better ourselves, but better the communities we live in and do business in.
We Connect, Care, Be Authentic, Inspire, and Drive the Business.
We are easy to do Business with and focus on Adaptability, Diversity, Inclusivity.
Our focus is on Education, Diversity, and Inclusion - Both Employee and Customer.
We are in love with our customers and their needs.
We offer consistent, reliable, efficient, honest, and high-standard work and products.
We strive to give back to the communities where we live and work.
General Manager Essential Functions:
The essential functions include, but are not limited to the following:
Ensure the dispensary's compliance with security, inventory and local and state regulations
Manage and inspire internal staff to deliver the highest level of customer service
Ensure the safety and satisfaction of every customer and employee
Responsible for providing a high level of education and development for staff pertaining to medical cannabis strains, edibles, concentrates and consumption mechanisms
Set sales, service, and profit goals and lead staff to exceed them
Work closely with Inventory Specialist and Procurement Manager to procure an adequate supply of quality products
Fulfill staffing needs and coordinate scheduling?
Communicate with and coach staff on a regular basis to ensure the dispensary's excellence in service and labor practices within the community
Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Develop operations plans and implement and manage dispensary policies and procedures
Document financial, Inventory and customer trends; maintain sales and purchasing reports
Manage and maintain dispensary sales and inventory management software
Job Requirements:
Bachelor's degree in Business or equivalent related experience
Five years of experience in a retail management environment
Excellent customer communication and service skills
Strong interpersonal communication and conflict resolution skills
Passionate about serving the Michigan cannabis community
Strong accounting, math and computer skills
Must be at least 21 years old.
Must be able to accommodate scheduling expectations including weekends, holidays and evening hours.
General Manager
Senior operations manager job in Plymouth, MI
Fourgrounds General Manager - Fourgrounds Coffee Studio (Plymouth, MI)
About Fourgrounds:
Fourgrounds is a new coffee shop and creative media hub in downtown Plymouth, MI-where craft coffee meets local storytelling. As we prepare for launch, we're hiring a General Manager to lead our team, own operations, and build a best-in-class guest experience. This is a ground-floor opportunity to grow with a unique hybrid concept.
Position Overview:
The General Manager is responsible for all aspects of store operations, from guest service and staff development to inventory management and financial performance. You'll lead a team of baristas and front-of-house staff, while managing costs, enforcing standards, and creating an outstanding environment for customers and employees alike.
Job Responsibilities -
Front of House:
Hire, onboard, train, schedule, and coach a high-performing team
Motivate employees to deliver excellent service
Provide feedback, coaching, and development to team members
Enforce store policies and foster a positive, productive workplace
Maintain a clean, welcoming, and well-organized space
Address guest concerns promptly and professionally
Back of House & Operations:
Oversee all store operations and report to ownership/corporate staff
Manage P&L, meet sales targets, and control labor and operating costs
Maintain accurate par levels, ordering guides, and prep sheets
Ensure consistency in food and beverage quality, following recipes and procedures
Keep inventory and retail coolers organized, stocked, and visually appealing
Maintain high standards for cleanliness, organization, and health code compliance
Oversee sanitation of workstations, tools, and storage areas
Ensure compliance with food safety, health codes, and cash handling policies
Reconcile cash deposits with POS system daily
Coordinate event strategy with WDIV events team/coordinator
Administrative & Strategic Duties:
Create, manage, and adjust team schedules; approve shift changes and fill-in for absences
Provide insights and feedback to ownership; help manage workplace change(s)
Manage employee relations by addressing conflict resolution, performance challenges, and fostering positive interpersonal dynamics.
Represent and promote the Fourgrounds brand in the community
Support cross-functional collaboration with the in-house media studio
Coordinate store operations with local programming staff and daily broadcast of station lifestyle show
Report performance to ownership and help implement operational improvements
Key Qualifications:
3+ years of experience managing a café or restaurant preferred
Strong understanding of café operations, food safety, and customer service
Skilled in balancing supply and demand, ordering, and inventory
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal, organizational and problem-solving skills
Familiarity with coffee equipment, drinks, and café operations is a plus
Effective leader with experience coaching and mentoring teams professionally
Proficiency in POS systems and basic financial reporting
Skill in maintaining detailed communication and organization in restaurant industry
Positive and enthusiastic attitude
Experienced in managing budgets, costs, and business metrics (sales, labor, profitability, etc.).
ServSafe or food safety certification (or willingness to obtain)
Ability to work full-time including early mornings, evenings, weekends and holidays.
Location & Schedule:
Location: Downtown Plymouth, MI
Schedule: Full-time (Includes mornings, evenings, weekends, and holidays)
No Phone Calls Please
Fourgrounds Coffee is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, Fourgrounds Coffee will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Electrician I - GM Warren Annex C - Skilled Trades
Senior operations manager job in Warren, MI
The Electrician executes projects and work orders by installing, maintaining, testing, troubleshooting, andrepairing electrical equipment. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
The Electrician executes the timely and correct performance of scheduled assignments, work requests and projects.
Maintains a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers.
Anticipates and responds to customer needs.
Reads and interprets drawings, blueprints, schematics, and electrical code specifications to determine correct layout and troubleshoot industrial electrical equipment installations.
Installs, examines, replaces, or repairs electrical wiring, receptacles, switch boxes, conduits, feeders, Ethernet and coaxial cable assemblies, lighting fixtures and other electrical components.
Tests electrical and electronic equipment and components for continuity, current, voltage and resistance.
Maintains, repairs, installs and tests switchgear, transformers, switchboard meters, regulators, and reactors.
Conducts preventive maintenance programs and keeps maintenance records.
May install, maintain and calibrate industrial instrumentation and related devices.
Researches and specifies repair parts from manuals and computer sources.
Participates in continuous improvement efforts to optimize reliability and value.
Follows all Aramark and safety standards, requirements by the appropriate accredited local agencies and operating procedures.
Adheres to all Aramark appearance standards and always wears the required uniform and personal protective equipment (PPE) while working.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
1-3 years? experience in a process driven electrical maintenance position required.
Must have the ability to read drawings and blueprints and interpret specifications.
Must have the ability to understand and apply industry standards for installation, repairs, and safety.
Demonstrates interpersonal and communication skills, both written and verbal.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
EducationAbout Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Store Manager-Unassigned
Senior operations manager job in Imlay City, MI
Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.
Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?
The primary responsibility of a Family Farm and Home Store Manager - Unassigned is to learn the company's culture by consistently supporting and strengthening the basic philosophies of the company. They must have strong leadership skills with the ability to motivate and supervise team members. The Store Manager - Unassigned will learn merchandising, shrink control and operational aspects of the store. A successful Store Manager - Unassigned will be knowledgeable of the local market, customer base, seasonal opportunities, competitors and other specifics of the local market that may influence the business. A Store Manager - Unassigned is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals.
Store Manager - Unassigned will be responsible for learning how to properly operate a store within 6 months to 12 months. They must then be willing and able to relocate.
Essential Duties and Responsibilities, Include but are not limited to:
Promote Family Farm and Home mission statement and family values.
Promote an aggressive sales culture with an intense focus on superior customer service.
Responsible for maintaining a highly motivated team by hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results.
Maintains professionalism and positive store morale.
Responsible for execution and performance of all store job responsibilities through his/her key associates and/or his or her own actions.
Completes store operational requirements by scheduling and assigning team members; following up on work results.
Provides feedback to the office, i.e., buyers, district managers and all other company officials.
Full profit and loss accountability for individual store locations.
Achieves financial objectives by assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers.
Establishes relationships and supports local community groups consistent with company values.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
Protects employees and customers and maintains the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
Helps determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
All other duties as assigned by supervisor or company official.
Manager Trainee Requirements:
A successful Store Manager - Unassigned must demonstrate excellent leadership and problem solving skills. They will be able to manage with limited supervision. Store Manager - Unassigned need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. It is necessary they be comfortable in the hiring and firing of team members. A successful Store Manager - Unassigned needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. Additionally, it is necessary they understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations. They need to be detail oriented and able to handle multiple tasks in a fast paced environment. Store Manager - Unassigned must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.
At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.
Customer Operations Manager
Senior operations manager job in Detroit, MI
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact you will make with the role
In this new role, you will make a direct impact by ensuring 3M deliveries in response to customer portal and survey requests are timely, accurate, and consistent. Your work will strengthen trust with key customers, enable key account and sales team to stay focused on growth, and position 3M to compete successfully for new business.
By developing best practices and streamlining how we manage requests across functions, you will not only create efficiencies for the organization but also shape how 3M engages with customers in the automotive segment. This role offers a unique opportunity to influence both customers' satisfaction and business outcomes while building cross-functional expertise and leadership visibility.
As a Customer Operations Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
Monitor customer portals daily to identify incoming customer requests
Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
Follow up with stakeholders to confirm timely entry of information in portals
Act as a collection point for customer survey and other data requests received outside the portals
Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
Communicate directly with customers to clarify requests and ensure alignment
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's degree or higher (completed and verified prior to start)
Five (5) years of experience working at 3M, with knowledge of 3M systems in a private, public, government or military environment
Additional qualifications that could help you succeed even further in this role include:
Experience in supply chain management
Experience in manufacturing
Project management skills
Operating with a sense of urgency
Strong track record of navigating complex, multi-functional organizations
Ability to work in a highly dynamic environment
Excellent written and verbal communication skills
2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management
Work location: Onsite (Job Duties allow for some remote work but require travel to a 3M hub at least 4 days per week)
Relocation Assistance: Not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 10/15/2025 To 11/14/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
3M Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
Auto-ApplyProgram Manager - eCommerce & Merchandise Operations
Senior operations manager job in Troy, MI
Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.
LOCATION REQUIREMENT
This role follows a flexible onsite schedule and requires working onsite four (4) days per week, with one (1) remote day, at one of the following BDA office locations: Atlanta, GA, Austin or Dallas, TX, Troy, MI, Indianapolis, IN or Woodinville, WA.
To be considered, candidates must live within a reasonable commuting distance of one of these offices, as regular in-person collaboration is essential to this role.
POSITION OVERVIEW
This is not a technical or IT-focused role. Experience in promotional merchandise, retail, or eCommerce programs is strongly preferred.
Position Overview: The Program Manager oversees various aspects of program operations, ensuring smooth execution and continuous improvement. This role involves strategic planning, cross-functional collaboration, and data-driven decision-making to enhance program efficiency and effectiveness. The Program Manager will own the success of program health and execution in alignment with the strategic roadmap. They will partner with the sales team to drive success from ideation to execution. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a proven track record in program management.
Key Responsibilities:
Cross-Functional Collaboration: Collaborate and communicate effectively with cross-functional teams to traffic inbound requests and ensure seamless program execution.
Data-Driven Performance: Leverage data and reporting expertise to drive sales performance and increase Net Promoter Score (NPS).
Client Contract Expertise: Act as an expert for client contract specifics, monitoring for compliance to ensure all terms are met.
SKU Lifecycle Management: Own the end-to-end SKU lifecycle, determining when items have reached the end of their lifecycle to maximize sales and reduce inventory liability, in partnership with Merchandising and Planning.
Marketing Execution: Oversee and manage marketing execution, including the implementation of site optimization tactics.
Inventory Management: Partner with Planning to monitor inventory levels and identify liquidation tactics to manage stock efficiently.
Qualifications:
Bachelor's degree in Business, Marketing, or related field.
3-5 years of experience in program management or a related role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Experience with Smartsheet or similar project management tools.
Ability to work cross-functionally with multiple stakeholders and manage conflicting priorities.
We are pleased to share the base salary range for this position is $70,000 to $80,000 with additional bonus opportunities. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA's total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.
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BDA is more than a workplace - it's a family. For more than four decades we've promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.
Connect With Us! Not ready to apply? Connect with us for general consideration. For more information: ************** For information about BDA's privacy policy for job applicants click here. Must be 18 years or older to apply.
Auto-ApplyVice President of Operations
Senior operations manager job in Auburn Hills, MI
The Vice President of Operations is a key member of the senior leadership team and serves as the second-in-command to the EVP of Operations. This role is responsible for leading and optimizing end-to-end warehouse and delivery operations, driving operational excellence across the organization, and embedding Lean principles into the culture. The VP will partner closely with the Supply Chain team to ensure efficiency, scalability, and continuous improvement throughout all operational areas.
Job Responsibilities:
Leadership & Strategy
Serve as the strategic and operational right hand to the EVP of Operations, driving alignment between company goals and operational execution.
Lead and supervise all functions within the Operations department, including Warehouse Operations, Delivery Operations, and Process Optimization.
Develop, communicate, and execute operational strategies that support scalability, profitability, and customer satisfaction.
Act as a visible leader across warehouse, delivery, and customer experience teams, fostering accountability, consistency, and a culture of operational discipline.
Build a leadership pipeline by coaching and developing high-performing managers and supervisors across all operational functions.
Oversee the implementation of company Standard Operating Procedures (SOPs) throughout the entire operations lifecycle, ensuring compliance, consistency, and excellence in execution.
Furniture-Specific Operational Excellence
Ensure the safe, efficient, and accurate handling of high-value, large-scale furniture products across warehouse and delivery operations.
Oversee storage optimization, packaging integrity, staging, and loading processes to minimize product damage and maximize throughput.
Lead initiatives to improve white-glove delivery execution and in-home service standards, ensuring the brand's reputation for quality and care is consistently upheld.
Partner with merchandising, sales, and customer service to ensure flawless coordination of order fulfillment, returns, and customer satisfaction.
Continuously refine space planning and inventory flow strategies to meet the unique needs of bulky product logistics and seasonal furniture demand.
Operations Management
Monitor and drive performance across warehouse and delivery operations through KPIs, dashboards, and on-site leadership.
Implement Lean and Six Sigma principles to eliminate waste, increase throughput, and improve service levels.
Collaborate cross-functionally with IT, HR, Finance, and Supply Chain to align systems, resources, and people processes with operational needs.
Manage labor utilization, fleet performance, and operational costs to achieve budgetary and service goals.
Ensure compliance with safety standards, DOT regulations, and company policies.
Collaboration with Supply Chain
Partner with Supply Chain leadership to develop procurement, inventory, and logistics strategies that optimize cost, service, and quality.
Support vendor and carrier relationship development to ensure timely, damage-free delivery and consistent performance.
Collaborate on demand planning, warehouse replenishment, and inventory forecasting to support business growth and promotional cycles.
Utilize analytics and technology to enhance transparency, predictive planning, and operational decision-making.
Continuous Improvement & Lean Implementation
Champion continuous improvement and Lean transformation across all operational areas.
Implement structured problem-solving, root cause analysis, and visual management practices.
Train and mentor operational leaders and associates in Lean principles, instilling a mindset of ongoing improvement and operational rigor.
Drive initiatives that enhance safety, product quality, customer experience, and overall operational efficiency.
Supervisory Responsibilities:
Directly oversees the full Operations Department, including Warehouse Operations, Delivery Operations, and Process Optimization.
Provides leadership to managers, supervisors, and support teams to ensure execution of company SOPs and attainment of departmental goals.
Establishes clear accountability, performance metrics, and succession planning for all direct and indirect reports.
Work Environment:
This job operates in the corporate setting as well as the retail store and warehouse settings.
Requirements
Qualifications needed to perform this position:
Bachelor's degree in Business, Supply Chain Management, or related field; MBA preferred.
10+ years of progressive experience in operations, with at least 5 years in a leadership role within a furniture, retail, or logistics environment.
SAP experience preferred
Proven success leading multi-site warehouse and delivery operations in a high-growth or fast-paced setting.
Strong background in Lean, Six Sigma, or continuous improvement methodologies.
Exceptional communication, leadership, and organizational skills.
High sense of urgency, hands-on leadership style, and ability to thrive in a dynamic environment.
Key Competencies
Strategic leader with a hands-on, operational mindset.
Strong process orientation with a track record of improving efficiency and effectiveness.
Data-driven decision-maker with the ability to balance cost, service, and quality.
Change agent with the ability to introduce Lean and drive cultural transformation.
Collaborative partner with excellent problem-solving and execution skills.
Travel:
This role will require travel as needed.
Physical Requirements:
Occasional standing and walking; Ability to lift-up to 100 pounds.
Frequent talking and hearing; Usage of hands and fingers.
Position Type/Expected Hours of Work:
This is a full-time position typically scheduled Monday through Friday, with occasional evening and weekend availability as required by business demands.
Director, Aseptic Operations - Sterile Fill
Senior operations manager job in Rochester, MI
**Why Us?** We want the best and brightest people to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.
** Summary**
The Director of Operations at the Rochester MI facility leads the establishment, implementation, maintenance and execution of: cleaning, sanitization, and/or sterilization of production equipment and facilities; raw material sampling, dispensing and product formulation; aseptic/sterile primary packaging of liquid, suspension, or lyophilized product in plastic bottles, vials or syringes; inspection, secondary labeling and packaging of the finished product. Work requires excellent teamwork, ability to communicate clearly, and cooperate with other staff members to achieve overall organizational objectives and sustain site's positive performance record associated with Quality Management System (QMS), cGMP and EHS compliance. The individual must have the ability to coordinate work between functions to ensure alignment with overall site Vision, Mission and Execution Strategy.
**Job Description**
Scope of Authority _- span of control_ _(work unit, site, department, division, etc.), monetary value of budget/spend authority_ _( capital, operating, etc.), P&L responsibility, etc._
+ Span of Control: oversight of five (5) budgetary departments representing seven (7) operational working units: 1) Sanitation, Drug & Chemical Dispensing, Bulk Manufacturing; 2) Preparation Services; 3) Sterile Filling; 4) Inspection & Packaging, and 5) Manufacturing Administration
+ Operating Budget ~$15M; Spend/signing authority at $25K
Key Accountabilities _- key outcomes/deliverables, the major responsibilities, and % of time_
Accountability
Responsibilities
% of Time
Operations
+ Directs production in Sanitation, Preparation Services, Drug & Chemical Dispensing, Bulk Manufacturing, Sterile Filling, Inspection & Packaging.
+ Oversees execution of commercial production to meet patient, quality, business, and financial objectives as well as supporting developmental and technical transfer production activities across three shifts.
+ Maintains proper staffing and training levels to meet requirements.
+ Provides management reporting through development and use of department metrics aligned with Site Objectives and Scorecard.
+ Sets priorities to meet internal cycle times and delivery schedules.
+ Assure adequate maintenance of department machinery and supplies.
+ Establishes and drives expectations for production schedules & reducing non-value-added waste while meeting weekly delivery schedule and financial objectives.
+ Participates and develops long-term strategies and risk management programs that increase the compliance, efficiency and effectiveness of operations
20%
Compliance
+ Develops and maintains a safe manufacturing environment in accordance with plant/corporate policies and with local, state and federal environmental, health and safety regulations. Participates in safety meetings, investigates accidents, expects proper PPE and industrial hygiene controls, and takes appropriate corrective actions to eliminate hazardous conditions.
+ Promotes a quality and compliance focused culture which embraces RFT (right first time) and CI (continuous improvement)
+ Assures cGMP compliance with regulatory agencies (FDA, EMA, etc.)
+ Performs assessments and risk assessments based on business development and new product/process/technical transfer activities associated with employee operations, GMP Compliance and safety.
+ Lead initiatives for root cause analysis to implement effective corrective actions, reducing the potential for deviations related to human error.
+ Manage audits and inspections by regulators, corporate office and contract customers by escorting and facilitating information sharing, document review and response commitments.
+ Directs change controls related to processes, equipment, documentation and safety practices in accordance with Quality System requirements.
20%
Supervisory Responsibilities
+ Interviews, hires, and ensures training of employees; plans, assigns, and directs work; appraises performance; rewards and redirects employee's activities; addresses complaints and resolves problems.
+ Develops and trains managers & supervisors for more effective performance in current assignments as well as future leadership roles to meet on-going personnel development and succession planning objectives for continued business continuity.
+ Secures effective training programs or resources thru partnership with the WorkForce Development Team to support compliance with CFR, OSHA regulations, and manufacturing execution demands.
+ Assures compliance with procedures, cGMP's regulations, safety, and contract obligations. Reviews documentation produced by management for violations of company policy; recommends disciplinary actions.
+ Number of exempt employees - direct: 6-8; indirect: 15-25
+ Number of Hourly employees - indirect: 100-150
20%
Leadership
+ Establishes expectations, drives accountability & influences effective team building and team work.
+ Creates an atmosphere of team effort, open communication and inspirational shop floor management.
+ Interacts productively with peers across all site work streams.
+ Leads operations managers, supervisors, and hourly staff.
+ Develops cooperative relationships with contractual bargaining agreement leadership team and colleagues
+ Meets site objectives in compliance, quality, transformation, employee learning & development, and financial areas.
+ Supports capital planning initiatives to ensure site remains compliant with local, state and federal requirements.
+ Sponsors Operational Excellence Program (OEP) improvements as development opportunities for all staff.
+ Manages special projects as requested/assigned by Executive Team.
40%
Total
100%
Qualifications
Education & Experience
_Minimal acceptable level of education, work experience and certifications required for the job_
+ Direct parenteral manufacturing/quality experience preferred.
+ Bachelors/Master's degree from an accredited college or university with a major in Science, Packaging Engineering or Business
+ Six-ten years of progressively responsible work-related experience designing, customizing, managing and evaluating manufacturing operations inclusive of programs to support ongoing personnel development.
+ Minimum of 10 years supervisory/leadership experience with specific involvement with Operations, Quality and/or Compliance Management. Emphasis on team building, problem solving and employee development inclusive of succession planning.
+ High level of proficiency in adult education and training, and group presentation
+ Must be familiar with different approaches to staff and management development using various delivery systems
+ Skilled in relational databases and ability to use computerized software to support management reporting including word processing, spreadsheets, charts/graphs and presentations
Knowledge
_Proficiency in a body of information required for the job_
_e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc._
+ Microsoft Office Suite, Quality Management Systems(QMS: Trackwise, LMS, LIMS), Enterprise Resource Planning (ERP) Systems, Calibration Maintenance Management Systems (CMMS)
+ CFR 210, 211, 610, Part 11, and Parenteral Manufacturing Guidance (FDA/EU Annexes)
Skills
&
Abilities
_Often referred to as "competencies", leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing_ _etc._
+ **Managing People** - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
+ **Leadership** - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
+ **Interpersonal Skills** - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
+ **Oral Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
+ **Written Communication** - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
+ **Teamwork** - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
+ **Strategic Thinking** - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Excellent communication skills, including the ability to speak clearly and persuasively in all situations, listen and gain clarification, respond well to questions and write clearly and informatively
+ **Ethics** - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
+ **Organizational Support** - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
+ **Motivation** - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
+ **Planning/Organizing** - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
+ **Professionalism** - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
+ **Adaptability** - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
+ **Dependability** - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
+ **Initiative** - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
+ **Skilled and Determined** **-** Committed to removal of the eight non-value-adding wastes: **Overproduction:** Producing product or operating processes where orders do not exist; **Waiting:** Workers standing around and waiting for the next process step or a process to commence; **Unnecessary transport:** Carrying Work In Process (WIP) long distances and/or in a "back and forth" repeated manner; **Overprocessing:** Taking unneeded steps to process the product; **Excess inventory:** Excess Raw Material, WIP, or Finished Product leading to exaggerated cycle times, obsolescence and storage costs; **Unnecessary movement:** Any wasted motion of workforce to produce product or operate a process; **Defects:** Production of defective and/or non-usable products; **Unused employee creativity:** Loosing time, ideas, skills and improvements by not engaging and/or listening to our employees. _Passion for Right First Time (RFT) Processing_
Physical Requirements
_Physical & mental requirements e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc._
+ Stand, walk, sit, lift, talk and hear in office, laboratory and manufacturing work areas
+ Frequent walkthroughs of shop floor operations
**_Disclaimer:_** _The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required._
**EEO Statement:**
We firmly believe in the principles of equal employment opportunity and strive to create an atmosphere where all employees, regardless of their race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability (including pregnancy), age, or military or veteran status, feel valued, respected, and empowered. Our commitment to EEO extends to every aspect of employment, including recruitment, hiring, training, promotions, compensation, benefits, transfers, terminations, and all other employment practices. We are dedicated to ensuring that all employment decisions are based on qualifications, skills, and merit.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Senior Group Event Operations Manager
Senior operations manager job in Detroit, MI
Description & Requirements is contingent upon contract award* We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
Essential Duties and Responsibilities:
- Responsible for hiring, training, supervising and developing staff.
- Serve as liaison to clients and other outside agencies as assigned.
- Maintain active and professional communication with program contacts to ensure program goals are met successfully.
- Collaborate with program management staff and leadership to ensure departmental performance and operational goals are met.
- Actively manage any issues or concerns brought up by clients or program staff and provide immediate and effective resolution.
- Communicate on a weekly basis with respective program staff to ensure all required tasks and assignments are being adhered to and completed.
- Serve as a resource to staff by properly managing and resolving departmental escalated issues as well as policy and procedure clarification and support.
- Participate in the development and review of program materials and resources.
- Participate in the development, implementation and ongoing oversight of Client server data exchange.
- Promote program image and goals through public speaking engagements and professional presentations.
- Submit activity reports to the senior program leadership.
- Ensure that all departmental performance goals are met.
- Monitor and communicate issues, risks and concerns to the senior program leadership.
- Audit, review and approve expense reports.
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.
- Participate in strategic planning and ongoing process improvement for the program.
- Perform other duties as assigned by the senior program leadership.
Minimum Requirements
- Bachelor's degree in a health, social services, business or communications field required, or equivalent combination of education and experience.
- Minimum of 7 years of experience working in community settings involving health and/or human services required.
- Minimum of 3 years of people management experience required.
- Demonstrated ability to manage and motivate direct reports.
- Extensive experience managing staff in a call center environment.
- Experience managing remote staff.
- Demonstrated ability to establish and maintain relationships with key stakeholders.
- Knowledge of Microsoft Office Products (MS Word, Excel, PowerPoint).
- Highly developed written and oral communication skills.
- Strong interpersonal skills.
- Ability to work in a dynamic and changing environment.
- Ability to work independently with minimal supervision while adhering to professional code of ethics, performance expectations and all policies and procedures as outlined by the Program and Organization.
- Capacity to foster and maintain a positive and productive work environment.
- Training, coaching, and mentoring skills preferred.
#maxcorp #LI-AM1
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
111,300.00
Maximum Salary
$
151,300.00
Director of Operations- Troy
Senior operations manager job in Oakland, MI
Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As Senior Manager of Retail Performance and Store Operations, you will manage resources and uphold operational performance to support and maximize sales and profitability. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site in the assigned store and will report to the Store General Manager.
What You'll Do
* Oversee the daily exception of all store operations
* Inbound and Outbound and accurate order fulfillment
* Support merchandise price changes
* Manage expenses to guide profitability
* Manage non-payroll and payroll expenses including labor, scheduling, and staffing
* Flex resources, processes, and behaviors to maximize operational efficiency
* Directly manage performance of Sales Support Managers and Loss Prevention Leaders
* Responsible for store inventory accuracy and process
What You Bring
* 7 years of experience, luxury retail fashion experience
* History of leading, motivating, and coaching teams
* In-depth knowledge of profit and loss management
* Microsoft Office Suite proficient
* Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
* Schedule will include evenings, weekends, and holidays
Inclusive Benefits
* We offer an inclusive and comprehensive range of benefits to our valued associates, including:
* Medical, Dental, Vision Benefits
* Disability Benefits
* Paid Parental Leave, Paid Family Leave, and Adoption Support
* Paid Time Off
* Retirement Savings Plan (401K) and Life Insurance
* Financial Solutions
* NMG Associates Core Discount of 30%
* Personal and Professional Development Opportunities
* For more information, please click "Our Benefits" section on our career site or reference the link here: ******************************************
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000 of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at *********************************.
Director of Operations - Tire Trac
Senior operations manager job in Detroit, MI
DIRECTOR OF OPERATIONS
Tire Trac is Detroit's new premiere tire retail and service center!
Role Description
The Director of Operations is the driving force behind daily performance at Tire Trac, ensuring the store operates with efficiency, accuracy, and exceptional customer service. This role oversees all shop, sales floor, and inventory functions, supporting technicians and sales staff while maintaining strong operational standards. The Director ensures workflows run smoothly, inventory is accurate, customer issues are resolved quickly, and the location consistently hits its sales, productivity, and safety targets.
This leader is both strategic and hands-on-someone who can analyze financial and operational metrics, implement process improvements, coach and develop team members, and uphold Tire Trac's high standards across service, safety, and customer experience. The Director partners closely with purchasing, distribution, HR, and executive leadership to keep the business running effectively while driving growth, accountability, and operational excellence.
Responsibilities
Operational Leadership
Oversee daily operations across the store to ensure efficiency, safety, and high-quality customer
service.
Establish and enforce SOPs for tire sales, installation, inventory handling, and shop workflow.
Monitor shop productivity, technician performance, and service turnaround times.
Ensure compliance with company policies, warranty rules, safety regulations, and labor standards.
Inventory & Cycle Count Management
Develop and execute a strict cycle count schedule for all SKUs.
Audit inventory accuracy through random spot checks and full-cycle reviews.
Investigate and resolve discrepancies.
Maintain par levels and reorder points.
Coordinate with purchasing and distribution teams.
Financial & Sales Performance
Analyze sales trends, margins, labor hours, and profitability KPIs.
Approve pricing strategies and promotions.
Control operational expenses.
Implement revenue growth programs.
Staff Leadership & Development
Hire, train, and develop store personnel.
Conduct performance evaluations and coaching.
Lead weekly team meetings.
Build a culture of service and accountability.
Customer Experience & Issue Resolution
Oversee customer interactions for exceptional service.
Handle escalated concerns and warranty disputes.
Implement customer retention programs.
Ensure store cleanliness and presentation.
Compliance, Safety & Facility Management
Maintain OSHA and safety standards.
Schedule facility and equipment maintenance.
Conduct periodic safety inspections.
Ensure proper waste disposal.
Reporting & Strategic Planning
Provide weekly and monthly performance reports.
Track KPIs including inventory accuracy and customer satisfaction.
Identify operational gaps and implement improvements.
Lead expansion and equipment rollout projects assigned
Project Manager, Operations
Senior operations manager job in Livonia, MI
On purpose:
a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
On growth:
we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
On making a difference:
we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
On culture:
USA Today named us a 2024 top workplace nationwide
Who are we looking for?
We are seeking a dynamic and detail-oriented Project Manager who thrives in a fast-paced environment. You should be passionate about delivering results and taking on responsibility, highly organized, and able to manage multiple projects simultaneously. The ideal candidate is a natural leader with strong communication skills, capable of driving cross-functional teams toward a common goal. You are a problem solver with a proactive approach, who enjoys overcoming challenges and is committed to continuous improvement. Your ability to anticipate risks and manage resources effectively will be key to your success.
Responsibilities
Project Planning & Initiation
Collaborate with stakeholders to gather requirements and define project scope, objectives, and success criteria of multi million strategic Operations projects
Develop comprehensive project plans outlining timelines, milestones, resource allocation, and key deliverables
Create detailed work breakdown structures and task assignments to ensure clear understanding of roles and responsibilities
Team Leadership & Collaboration
Lead and motivate cross-functional teams, ensuring all members understand project goals and their specific contributions
Facilitate effective communication within the team, fostering a collaborative environment that encourages knowledge sharing and problem-solving
Follow up diligently and consistently with task owners to ensure deadlines are met and the project progresses according to plan
Whenever things do not go as planned, redefine plan, assign new timelines, and communicate effectively
Stakeholder Management
Serve as the primary point of contact for all project-related communications, ensuring stakeholders are informed of progress, risks, and issues
Facilitate regular status meetings and produce comprehensive reports that summarize project status, potential risks, and mitigation strategies
Manage expectations by aligning project deliverables with stakeholder needs and addressing any changes in scope or priorities
Risk Management
Identify potential risks throughout the project lifecycle, assessing their impact and likelihood
Develop and implement risk mitigation strategies to minimize the impact on project timelines, costs, and quality
Monitor ongoing risks, adjust plans as necessary, and communicate risk management activities to stakeholders
Budget & Resource Management
Develop and manage project budgets, ensuring projects are delivered within financial constraints
Track project expenses, approve expenditures, and ensure accurate financial reporting throughout the project lifecycle
Optimize resource utilization, balancing team capacity with project demands and reallocating resources as necessary to meet project objectives
Timeline & Milestone Management
Develop and maintain detailed project schedules, ensuring all tasks are assigned, tracked, and completed on time
Monitor progress against the project plan, identifying and addressing any delays or deviations from the schedule
Ensure critical milestones are met, coordinating with team members to expedite tasks where necessary
Qualifications
Pragmatic self-starter
Ability to thrive in a fast-paced work environment within a growing company and successfully manage multiple priorities at the same time
3 to 10 years of experience in project management
Strong proficiency in project management software (e.g., MS Project, Jira, Trello)
Solid understanding of project management methodologies (Agile, Waterfall, etc.)
Excellent communication and interpersonal skills
Certification in PMP, PRINCE2, or Agile (preferred but not required)
Bachelor's degree in any field
#LI-Hybrid
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