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The differences between senior support engineers and network engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a network engineer. Additionally, a senior support engineer has an average salary of $107,037, which is higher than the $83,557 average annual salary of a network engineer.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a network engineer are switches, troubleshoot, and network infrastructure.
| Senior Support Engineer | Network Engineer | |
| Yearly salary | $107,037 | $83,557 |
| Hourly rate | $51.46 | $40.17 |
| Growth rate | 10% | 5% |
| Number of jobs | 215,312 | 72,346 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
A network engineer is responsible for managing a network system, monitoring its performance, and upgrading its features to optimize performance and boost efficiency. Network engineers also create new systems, designing them based on clients' specifications and business needs. They also check network defects, perform troubleshooting, improve data security systems, and install security updates. A network engineer must have excellent knowledge of the technology industry, as well as a broad understanding of system codes, programming languages, and network configurations.
Senior support engineers and network engineers have different pay scales, as shown below.
| Senior Support Engineer | Network Engineer | |
| Average salary | $107,037 | $83,557 |
| Salary range | Between $83,000 And $137,000 | Between $62,000 And $111,000 |
| Highest paying City | San Francisco, CA | Menlo Park, CA |
| Highest paying state | Washington | California |
| Best paying company | Amazon | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support engineer and a network engineer in terms of educational background:
| Senior Support Engineer | Network Engineer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | California State University - Long Beach | California State University - Long Beach |
Here are the differences between senior support engineers' and network engineers' demographics:
| Senior Support Engineer | Network Engineer | |
| Average age | 42 | 43 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 90.6% Female, 9.4% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.7% White, 61.5% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |