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The differences between senior support engineers and senior infrastructure engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a senior infrastructure engineer. Additionally, a senior infrastructure engineer has an average salary of $117,765, which is higher than the $107,037 average annual salary of a senior support engineer.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a senior infrastructure engineer are cloud, AWS, and linux.
| Senior Support Engineer | Senior Infrastructure Engineer | |
| Yearly salary | $107,037 | $117,765 |
| Hourly rate | $51.46 | $56.62 |
| Growth rate | 10% | 5% |
| Number of jobs | 215,312 | 78,855 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 63% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. They have the duty to identify and understand the project's needs, streamline project requirements, produce drafts, create prototypes and models, and establish tests to identify potential issues and ensure the projects' quality. Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines.
Senior support engineers and senior infrastructure engineers have different pay scales, as shown below.
| Senior Support Engineer | Senior Infrastructure Engineer | |
| Average salary | $107,037 | $117,765 |
| Salary range | Between $83,000 And $137,000 | Between $87,000 And $158,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Amazon | Meta |
| Best paying industry | Technology | Hospitality |
There are a few differences between a senior support engineer and a senior infrastructure engineer in terms of educational background:
| Senior Support Engineer | Senior Infrastructure Engineer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 63% |
| Most common major | Computer Science | Computer Science |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between senior support engineers' and senior infrastructure engineers' demographics:
| Senior Support Engineer | Senior Infrastructure Engineer | |
| Average age | 42 | 43 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 75.3% Female, 24.7% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.1% Hispanic or Latino, 12.3% Asian, 10.7% White, 62.9% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |