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The differences between senior support engineers and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a senior support specialist. Additionally, a senior support engineer has an average salary of $107,037, which is higher than the $106,515 average annual salary of a senior support specialist.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Senior Support Engineer | Senior Support Specialist | |
| Yearly salary | $107,037 | $106,515 |
| Hourly rate | $51.46 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,312 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Senior support engineers and senior support specialists have different pay scales, as shown below.
| Senior Support Engineer | Senior Support Specialist | |
| Average salary | $107,037 | $106,515 |
| Salary range | Between $83,000 And $137,000 | Between $71,000 And $159,000 |
| Highest paying City | San Francisco, CA | Piscataway, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Amazon | Eclaro |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a senior support engineer and a senior support specialist in terms of educational background:
| Senior Support Engineer | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 55% |
| Most common major | Computer Science | Business |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between senior support engineers' and senior support specialists' demographics:
| Senior Support Engineer | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |