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The differences between senior support engineers and service engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior support engineer, becoming a service engineer takes usually requires 4-6 years. Additionally, a senior support engineer has an average salary of $107,037, which is higher than the $87,151 average annual salary of a service engineer.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a service engineer are customer service, infrastructure, and cloud.
| Senior Support Engineer | Service Engineer | |
| Yearly salary | $107,037 | $87,151 |
| Hourly rate | $51.46 | $41.90 |
| Growth rate | 10% | 2% |
| Number of jobs | 215,312 | 143,806 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 57% |
| Average age | 42 | 41 |
| Years of experience | 2 | 6 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
A service engineer is responsible for assisting the customers' concerns regarding the products and services offered by the company through technical support solutions. Service engineers conduct preventive maintenance, upgrade systems to boost optimal performance, create product manuals, record the occurring issues, perform adjustments on the systems infrastructure, identify business opportunities to generate more revenues, and analyze current market trends to meet client demands. A service engineer must have excellent communication skills, including extensive knowledge of the technology industry and network systems.
Senior support engineers and service engineers have different pay scales, as shown below.
| Senior Support Engineer | Service Engineer | |
| Average salary | $107,037 | $87,151 |
| Salary range | Between $83,000 And $137,000 | Between $62,000 And $122,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Amazon | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support engineer and a service engineer in terms of educational background:
| Senior Support Engineer | Service Engineer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 57% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | California State University - Long Beach | Michigan Technological University |
Here are the differences between senior support engineers' and service engineers' demographics:
| Senior Support Engineer | Service Engineer | |
| Average age | 42 | 41 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 91.8% Female, 8.2% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 3.3% Unknown, 4.6% Hispanic or Latino, 8.9% Asian, 13.2% White, 69.9% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 11% | 5% |