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The differences between senior support engineers and systems support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a systems support engineer. Additionally, a senior support engineer has an average salary of $107,037, which is higher than the $82,561 average annual salary of a systems support engineer.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a systems support engineer are linux, troubleshoot, and technical support.
| Senior Support Engineer | Systems Support Engineer | |
| Yearly salary | $107,037 | $82,561 |
| Hourly rate | $51.46 | $39.69 |
| Growth rate | 10% | 5% |
| Number of jobs | 215,312 | 182,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 61% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them. They must assist the system support engineers in accomplishing any projects they are working with. They must troubleshoot servers, personal computers, and peripheral equipment while liaising with their customers. They must also create and maintain user accounts and implement group policy management through an active directory.
Senior support engineers and systems support engineers have different pay scales, as shown below.
| Senior Support Engineer | Systems Support Engineer | |
| Average salary | $107,037 | $82,561 |
| Salary range | Between $83,000 And $137,000 | Between $62,000 And $109,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | Washington | California |
| Best paying company | Amazon | Apple |
| Best paying industry | Technology | Finance |
There are a few differences between a senior support engineer and a systems support engineer in terms of educational background:
| Senior Support Engineer | Systems Support Engineer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Computer Science |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between senior support engineers' and systems support engineers' demographics:
| Senior Support Engineer | Systems Support Engineer | |
| Average age | 42 | 43 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 89.5% Female, 10.5% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 11.5% White, 62.5% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |