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The differences between senior support engineers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a technical support manager. Additionally, a senior support engineer has an average salary of $107,037, which is higher than the $106,760 average annual salary of a technical support manager.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Senior Support Engineer | Technical Support Manager | |
| Yearly salary | $107,037 | $106,760 |
| Hourly rate | $51.46 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,312 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Senior support engineers and technical support managers have different pay scales, as shown below.
| Senior Support Engineer | Technical Support Manager | |
| Average salary | $107,037 | $106,760 |
| Salary range | Between $83,000 And $137,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | Washington | California |
| Best paying company | Amazon | BitGo |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support engineer and a technical support manager in terms of educational background:
| Senior Support Engineer | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Business |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between senior support engineers' and technical support managers' demographics:
| Senior Support Engineer | Technical Support Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |