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The differences between senior support engineers and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support engineer and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $107,037 average annual salary of a senior support engineer.
The top three skills for a senior support engineer include java, customer service and troubleshoot. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Support Engineer | Technical Support Senior Engineer | |
| Yearly salary | $107,037 | $107,429 |
| Hourly rate | $51.46 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,312 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support engineer specializes in providing technical support to clients. They are typically in charge of working on complicated technical issues, resolving them promptly and efficiently. Their responsibilities include communicating with clients, addressing their needs, troubleshooting, and providing step by step solutions. They may also arrange repair appointments or refer clients to other services. Furthermore, as a senior support engineer, it is essential to lead and serve as a mentor to junior engineers, all while implementing the company's policies and regulations.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior support engineers and technical support senior engineers have different pay scales, as shown below.
| Senior Support Engineer | Technical Support Senior Engineer | |
| Average salary | $107,037 | $107,429 |
| Salary range | Between $83,000 And $137,000 | Between $82,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | Delaware |
| Best paying company | Amazon | PayPal |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a senior support engineer and a technical support senior engineer in terms of educational background:
| Senior Support Engineer | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 64% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | California State University - Long Beach | California State University - Long Beach |
Here are the differences between senior support engineers' and technical support senior engineers' demographics:
| Senior Support Engineer | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 88.1% Female, 11.9% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |