How to hire a senior system support analyst

How to hire a senior system support analyst, step by step

Here's a step-by-step senior system support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior system support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior system support analyst
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a senior system support analyst, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect senior system support analyst also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents senior system support analyst salaries for various positions.

   Type of Senior System Support Analyst	Description	Hourly rate
   Senior System Support Analyst	Computer systems analysts study an organization’s current computer systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. They bring business and information technology (IT) together by understanding the needs and limitations of both.	$32-50
   Analyst Lead	The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials... Show more	$35-58
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Application Support
   • Desktop
   • SQL Server
   • Technical Support
   • Java
   • Unix
   • Linux
   • System Support
   • SME
   • Data Analysis
   • Technical Documentation
   • Troubleshoot
   • OS
   • Test Cases

   Check all skills

   Responsibilities:

   • Train team to manage Linux systems thru new GUI interface.
   • Develop and alter UNIX scripts to streamline and promote efficiency, automate system processes, and increase system availability.
   • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
   • Provide backup and restore solution for VMware servers.
   • Upgrade credit card processing software to meet VPN requirements.
   • Utilize experienced in IPX/SPX, TCP/IP, and NETBUI configurations.

   More senior system support analyst duties

3. Make a budget

   Including a salary range in your senior system support analyst job description is a great way to entice the best and brightest candidates. A senior system support analyst salary can vary based on several factors:

   • Location. For example, senior system support analysts' average salary in utah is 31% less than in california.
   • Seniority. Entry-level senior system support analysts earn 35% less than senior-level senior system support analysts.
   • Certifications. A senior system support analyst with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a senior system support analyst's salary.

   Average senior system support analyst salary

   $85,220yearly

   $40.97 hourly rate

   ---

   Entry-level senior system support analyst salary

   $68,000 yearly salary

   Updated December 5, 2025

   Average senior system support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$108,315	$52
   2	New York	$99,473	$48
   3	District of Columbia	$98,927	$48
   4	Virginia	$96,972	$47
   5	Pennsylvania	$92,656	$45
   6	Minnesota	$91,954	$44
   7	Illinois	$89,949	$43
   8	Georgia	$86,795	$42
   9	Arizona	$86,336	$42
   10	Massachusetts	$86,307	$41
   11	New Hampshire	$85,301	$41
   12	North Carolina	$85,059	$41
   13	Colorado	$82,560	$40
   14	Indiana	$82,197	$40
   15	Texas	$80,919	$39
   16	Kentucky	$76,332	$37
   17	Tennessee	$75,085	$36
   18	South Carolina	$72,754	$35
   19	Utah	$70,814	$34

   Average senior system support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	National Grid plc	$94,683	$45.52	1
   2	Lowe's Companies	$92,882	$44.65	49
   3	Sears Holdings	$92,287	$44.37	7
   4	Walmart	$91,465	$43.97	30
   5	eClinicalWorks	$88,267	$42.44
   6	Palmetto GBA	$87,186	$41.92	9
   7	Scotiabank	$86,497	$41.59	1
   8	Targa Resources	$85,816	$41.26	2
   9	Con Edison Development	$85,779	$41.24
   10	Tech International	$85,774	$41.24	1
   11	Intercontinental Exchange Holdings Inc	$85,772	$41.24
   12	Dover	$85,200	$40.96	6
   13	FIS	$84,982	$40.86	16
   14	Con Edison	$84,649	$40.70	2
   15	Fidelity Technologies	$84,314	$40.54
   16	American Woodmark	$84,263	$40.51
   17	LifePoint Health	$83,355	$40.07	10
   18	Fidelity National Information Solutions	$82,100	$39.47	23
   19	Fidelity Investments	$81,702	$39.28	114
   20	Methodist Health System	$79,876	$38.40	8

4. Writing a senior system support analyst job description

   A good senior system support analyst job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a senior system support analyst job description:

   Senior system support analyst job description example

   The Senior System Support Analyst provides world class, real time IT second level support for 8,000+ users worldwide while maintaining the excellent operation of and seeking opportunities to improve and evolve all ancillary functions, tools, processes and infrastructure supporting that effort. The Senior System Support Analyst sets up and configures branch and desktop printers and monitors the enterprise network. May act as lead to lower level employees.
   •Provides excellent customer service that will enhance and support Company operations and sales.
   •Completes time critical assignments on time to meet company goals and customer deadlines.
   •Completes assigned tasks as assigned by the System Support Manager.
   •Provides level two support for PCs, printers, scanners, aircards and PDA devices.
   •Installs and configures replacement PCs and peripherals.
   •Assists the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
   •Performs on-site technical PC support for corporate employees.
   •Ensures compliance with Motion Industries' Performance Standards, with proper recognition of investment for long-term growth.
   •May act as lead to lower level employees.
   •Performs other duties as assigned.
   
   EDUCATION & EXPERIENCE
   Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination.
   
   KNOWLEDGE, SKILLS, ABILITIES
   •Strong customer service skills and excellent written and verbal communications skills.
   •Strong working knowledge of Microsoft Office applications.
   •Strong analytical/trouble shooting skills.
   •Excellent organizational and time-management skills.
   •Flexible, adaptable attitude and a willingness to learn.
   •Patient and logical, linear problem-solving approach.
   •Experience with asset management as it relates to the discovery, delivery, deployment and recovery of a wide range of pc hardware and communications gear a plus.
   •Experience with IT work in an industrial environment with responsibility for troubleshooting and maintaining a wide variety of automation and production machines and technology is a plus.
   •Experience installing, configuring and troubleshooting complicated AV systems a plus.
   •Experience with monitoring and troubleshooting a variety of network and local security layers a plus.
   
   PHYSICAL DEMANDS:
   Must be able to perform on site, physical duties as related to PC, peripheral, hardware, AV, communications and automation system deployment, troubleshooting, shipping, receiving and repair including crawling under desks, lifting, packing, sorting, stacking, and moving.
   
   LICENSES & CERTIFICATIONS: CompTIA+, CCNA or other, relevant certifications required.
   
   GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right senior system support analyst for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   To find senior system support analyst candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit senior system support analysts, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   If your interviews with senior system support analyst applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior system support analyst

   Once you've selected the best senior system support analyst candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new senior system support analyst. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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