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Service assistant jobs in New Bedford, MA

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  • Patient Services Representative

    Koch Eye Associates 3.5company rating

    Service assistant job in Wakefield-Peacedale, RI

    Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients. Description The Lead Patient Service Representative is the point person for the Patient Service Representative Team. The team is tasked with coordinating communication, managing patient inquiries, and ensuring positive and efficient patient experience while adhering to patient confidentiality and privacy regulations. Duties And Responsibilities Patient registration, scheduling, data entry and processing. Educates patients regarding benefits and collects patient payments, at point of service. Complete and accurate management of patient data in practice management system. Verify health insurances and obtain referrals. Organize and maintain medical records. Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc. Must have a clear understanding of company policies including the company manual. Requirements Knowledge, Skills, and Abilities: Exceptional Customer Experience - Understands and anticipates customer needs, takes action to meet customer's needs and strives to exceed their expectations. Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor. Drive for Results - Strives for improving the delivery of services with a commitment to continuous improvement. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Education High School Diploma or equivalent preferred Typical Physical Demands Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting Ability to see, hear, and speak with sufficient capability to perform assigned tasks Driving independently to other facilities Our Full-time Employment Package Offers Medical, dental, and vision insurance begins first day of the month following date of hire FSA and HSA Paid long-term disability (LTD) Paid LIFE and AD&D insurance Paid Time Off (PTO) and holidays 401k Plan Competitive salary Career growth and leadership development We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.
    $34k-40k yearly est. 3d ago
  • Patient Service Representative-Bilingual

    Monument Staffing

    Service assistant job in Boston, MA

    Our client, a major hospital in Boston with a fantastic reputation, is seeking to hire multiple Bilingual Patient Care Representatives to support administrative and customer service functions. The ideal candidate is a recent college grad or someone with 1-2 years of administrative or customer service experience looking to make an impact with a healthcare organization that is helping to save lives. **Must be fluent in Mandarin OR Arabic *This a hybrid position requiring 4 days onsite, 1 WFH (after the training/probationary period). *Must be able to commute to Boston (parking is limited but very accessible via public transportation). Key Responsibilities Patient Services Support-Providing high-level support to international patients. Acting as the first point of contact, answering questions, and providing information via phone, email, or in person. Administrative Tasks-Completing necessary paperwork and documentation. Obtaining records from international offices as needed. Bilingual Communication:-Utilize bilingual fluency to communicate with patients and international offices as needed Requirements BA/BS Degree preferred Bilingual/Fluent in Mandarin or Arabic 1-2 years of administrative or customer service experience ideal Excellent verbal and written communication skills Computer skills including the Microsoft Office Suite Long-term interest in working in a healthcare setting **Full Job Description will be shared prior to an interview with my client **Apply here or email along with a copy of your resume to creid@monumentstaffing.net to be considered
    $32k-39k yearly est. 2d ago
  • BIM Coordinator

    Vanderweil Engineers 4.4company rating

    Service assistant job in Boston, MA

    If you are looking for an opportunity to break away from your silo to grow your career while being on projects across mission critical data centers, healthcare, science & technology, we are looking for you. Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors-Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project. We offer growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as a BIM Coordinator at our Boston, MA headquarters. (Hybrid - Seaport District three-minute walk from South Station) As a BIM Coordinator, you will be part of a designated team that covers all industry sectors across the company including Mission Critical Data Centers, Healthcare, Science & Technology. While making an impact on BIM improvement projects, you will have the opportunity to be mentored by our BIM Manager. Expand your skillset and have a voice by working outside the box with the way we approach projects at Vanderweil. Benefits: The compensation range is $80 - $100K Medical, Dental, Vision, matching 401K Vacation and paid holidays Mentorship Wellness program Responsibilities: Project model coordination (clash detections) using BIM360/ACC. Working on a variety of projects across different industries. Streamline BIM modeling processes. Research BIM applications and third parties. Assist BIM Manager with in-house BIM Webinars. Requirements: 3+ years BIM or VDC background Bachelor's degree or equivalent experience BIM 360/ACC (Autodesk Construction Cloud) Revit knowledge Our Work Culture: At Vanderweil Engineers, we recognize the importance of work-life synergy and believe our best work is done when flexibility is offered, and wellness is supported. Our flexible and hybrid work style allows team members to have the freedom to be innovative and drive results their way. Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority. If you would like to connect with us for more information, please contact a member of our recruitment team or to learn more about our work culture, please visit us at ******************* We are an equal opportunity employer committed to diversity in the workplace.
    $80k-100k yearly 1d ago
  • Workplace Exp Coordinator

    Pyramid Consulting, Inc. 4.1company rating

    Service assistant job in Boston, MA

    Immediate need for a talented Workplace Exp Coordinator . This is a 02+ months contract opportunity with long-term potential and is located in Boston, MA (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-93406 Pay Range: $23- $26/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: General Office assistant First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Coordinate with vendors who supply services or goods to the workplace. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Key Requirements and Technology Experience: Key Skills; ["Workplace Experience", "Office Coordination", "Event Support", "Customer Service"] Our client is a leading Commercial real estate services and investments Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $23-26 hourly 1d ago
  • Emergency Services Assistant BWH

    Massachusetts Eye and Ear Infirmary 4.4company rating

    Service assistant job in Boston, MA

    Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Emergency Services Assistant - 36hr Night - BWH Emergency Department A $750.00 sign on bonus is being offered to eligible new employees hired in our ESA positions. Job Summary Excellent Care to Patients and Families • The Best Staff • In the Safest Environment Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why we're committed to knowing our patients on a deeper level - not just as patients, but as individuals - to ensure that they, and their families, feel known and cared for. At BWH, we proudly work together with a spirit of inquiry and a deep commitment to providing the highest quality, evidence-informed and theory-guided care. We work each day to achieve our vision - to provide excellent care to patients and families, with the best staff, in the safest environment. Just as we have been able to reinvent health care, we have also transformed health care careers. Whether measured in terms of lives saved, awards earned, or the personal satisfaction of stretching your talents - a career with BWH is unlike any other in the health care field. Here you'll find a workplace where collaboration and teamwork are the norm, not the exception - physicians, nurses, technicians, staff and management form a close-knit bond, based on mutual respect and devotion to our patients. If you want an enormously fulfilling career, there's no better place to be. The PCA will be responsible for: - Supporting the RN with clinical tasks, including, but not limited to glucometry, EKGs, and vital signs. - Responding to the needs of patients and family members and takes a proactive role in the efficient operation of the unit. Qualifications - Certification as a CNA, PCT, MA, EMT or commensurate experience required. If the state of MA is not offering CNA exams at the time of hire, documentation of successful completion of full CNA course work will suffice. - Nursing student who has completed her/his fundamentals of nursing with a clinical component (clinical rotation or simulation lab). For nursing students hired as PCAs, strongly prefer nursing students enrolled in BSN programs or direct-entry Masters' programs. - Previous ESA/PCA experience preferred. - Bi-lingual skills preferred. - Knowledge of medical terminology. - May not currently hold a valid nursing license. Additional Job Details (if applicable) Remote Type Onsite Work Location 45 Francis Street Scheduled Weekly Hours 36 Employee Type Regular Work Shift Night (United States of America) Pay Range $18.22 - $26.06/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $18.2-26.1 hourly Auto-Apply 29d ago
  • Part Time Housing Assistant for our Warren Office

    Thrive Behavioral Health Inc. 4.1company rating

    Service assistant job in Warren, RI

    Do you want to make a positive difference in the lives of people that are challenged with mental illness and substance use disorders? Do you want to join a high-performing team of dedicated professionals who work effectively together, have fun, and share the joy of truly making the word a better place? Through the dedication and commitment of our staff, Thrive's clients receive the highest quality of care available, incorporating proven, effective treatment for substance use and mental health disorders. The ideal candidate will be results-driven, team-and detail-oriented professional who is comfortable working on multiple tasks in a deadline-oriented environment. Responsible for assisting in the day-to-day operations of Thrive's housing program to ensure compliance with all governmental regulations and monitoring requirements, and maintains relationships with tenants, partners, vendors, and landlords Responsibilities: Respond to tenants/clients, property owners, and the general public inquiries or complaints, or refer them to the appropriate person or persons. Maintain a record of calls and inquiries. Schedule and coordinate meetings, appointments and arranging program events or conferences. Process housing applications, verification of applicant information, selection of eligible families, and leasing of apartments. Compile and assess eligibility information in compliance with housing regulations. Develop and maintain tenant filing systems for accuracy, completeness and compliance in conjunction with HUD and funding Thrive regulations. Research tenant information and review housing program case files for accuracy, completeness and compliance with housing regulations, as well as participate in year-end file review. Prepare annual rent reasonableness survey according to HUD standards. Assist in property management, transportation, facilities, and maintenance functions as available and appropriate. Prepare monthly MTCS, PIH and VMS reporting for transmission. Set up and coordinate inspections of apartments to ensure conformance with HUD Housing Quality Standards or other governmental regulations. Participate in initial, annual and interim tenant interview process. Provide general administrative support for all year-end reporting, SEMAP and compliance audits. Accurately produce bills, and track collection of rents and tenant information on public housing authority software. Compile and evaluate wait list eligibility information including annual purge process. Orient applicants and participants to the requirements, policies, and other details of the housing program with ability to process applicant documents critically for errors, omissions and misstatements. Work on research and complete special projects as assigned with minimal supervision Requirements: Education, Experience and Competencies: Bachelor's Degree in Human Services or related field or equivalent combination of education and experience required. Three (3) years of experience preferable in a housing office or human service environment, with computer applications skills. Working knowledge of MS Office and proficiency using Internet. Certifications, Licenses Requirements: Valid driver's license required or ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job. Benefits: Thrive Behavioral Health provides a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development. Thrive offers generous benefits after 30 days, PTO, paid holidays, your birthday off, and a 401k plan. If you are excited to join Thrive Behavioral Health, go to ******************************************** to learn more about our career opportunities. ****************** No Phone Calls EEO/VET/LGBTQ+ Employer
    $31k-65k yearly est. Auto-Apply 60d+ ago
  • Customer Service Liaison

    Elevare Branding

    Service assistant job in Boston, MA

    Elevare Branding is a forward-thinking agency dedicated to refining how brands communicate, connect, and grow. We partner with companies that seek clarity, creativity, and consistency in the way they present their identity to the world. Our culture values innovation, professionalism, and the power of strategic messaging. At Elevare Branding, we believe every interaction is an opportunity to build trust, inspire loyalty, and elevate the customer experience. Job Description We are seeking a highly organized and customer-focused Customer Service Liaison to join our team in Boston. In this role, you will serve as the primary contact between clients and our internal departments, ensuring a smooth, responsive, and professional experience at every touchpoint. This position is ideal for individuals who enjoy problem-solving, communication, and contributing to a dynamic environment where quality and client satisfaction are top priorities. Responsibilities Serve as the main point of contact for client inquiries and service requests. Coordinate communication between clients and internal teams to ensure timely and accurate follow-up. Maintain detailed records of client interactions, requests, and solutions. Assist with project coordination by relaying updates, gathering information, and supporting workflow. Provide clear, professional, and client-centered communication at all times. Identify opportunities to enhance client satisfaction and streamline service processes. Support day-to-day administrative tasks related to customer service operations. Qualifications Strong communication and interpersonal skills. Exceptional organizational abilities and attention to detail. Ability to manage multiple tasks while maintaining a professional and polished approach. Reliability, punctuality, and a proactive mindset. Comfortable working in a fast-paced, client-oriented environment. Basic proficiency in office and administrative software tools. Additional Information Competitive salary between $52,000 and $57,000 per year. Opportunities for professional growth and advancement within the company. Supportive and collaborative work environment focused on long-term development. Skill-building and training opportunities to enhance your professional profile. Stable full-time position with consistent responsibilities and meaningful impact.
    $52k-57k yearly 14d ago
  • Program Support Assistant

    Healthcare Financial, Inc. 3.7company rating

    Service assistant job in Quincy, MA

    Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.
    $34k-51k yearly est. Auto-Apply 6d ago
  • Emergency Services Assistant BWH

    Brigham and Women's Hospital 4.6company rating

    Service assistant job in Boston, MA

    Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Emergency Services Assistant - 36hr Night - BWH Emergency Department A $750.00 sign on bonus is being offered to eligible new employees hired in our ESA positions. Job Summary Excellent Care to Patients and Families • The Best Staff • In the Safest Environment Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why we're committed to knowing our patients on a deeper level - not just as patients, but as individuals - to ensure that they, and their families, feel known and cared for. At BWH, we proudly work together with a spirit of inquiry and a deep commitment to providing the highest quality, evidence-informed and theory-guided care. We work each day to achieve our vision - to provide excellent care to patients and families, with the best staff, in the safest environment. Just as we have been able to reinvent health care, we have also transformed health care careers. Whether measured in terms of lives saved, awards earned, or the personal satisfaction of stretching your talents - a career with BWH is unlike any other in the health care field. Here you'll find a workplace where collaboration and teamwork are the norm, not the exception - physicians, nurses, technicians, staff and management form a close-knit bond, based on mutual respect and devotion to our patients. If you want an enormously fulfilling career, there's no better place to be. The PCA will be responsible for: * Supporting the RN with clinical tasks, including, but not limited to glucometry, EKGs, and vital signs. * Responding to the needs of patients and family members and takes a proactive role in the efficient operation of the unit. Qualifications * Certification as a CNA, PCT, MA, EMT or commensurate experience required. If the state of MA is not offering CNA exams at the time of hire, documentation of successful completion of full CNA course work will suffice. * Nursing student who has completed her/his fundamentals of nursing with a clinical component (clinical rotation or simulation lab). For nursing students hired as PCAs, strongly prefer nursing students enrolled in BSN programs or direct-entry Masters' programs. * Previous ESA/PCA experience preferred. * Bi-lingual skills preferred. * Knowledge of medical terminology. * May not currently hold a valid nursing license. Additional Job Details (if applicable) Remote Type Onsite Work Location 45 Francis Street Scheduled Weekly Hours 36 Employee Type Regular Work Shift Night (United States of America) Pay Range $18.22 - $26.06/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $18.2-26.1 hourly Auto-Apply 28d ago
  • Owner Services Liaison

    Metro Housing Boston 3.9company rating

    Service assistant job in Boston, MA

    SALARY: $48,050 - $54,299 This is a non-exempt, full-time position. ORGANIZATION Metro Housing|Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years' experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field. MISSION “We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.” OVERVIEW: The Owner Services Liaison is the key point of contact for owners participating in Metro Boston's Leased Housing Program. The individual is expected to build and maintain strong relationships with owners and manage all owner communication. Additionally, the individual is responsible for processing contract rent increases in the data system, where available. REPORTS TO Manager of Owner Services RESPONSIBILITIES MAY INCLUDE: Owner Liaison Serves as a main point of contact for property owners with subsidized tenants; Assists owners in complying with program requirements by communicating changes, sharing updated materials, and explaining how to follow policies and procedures; Receives, responds, and resolves written inquiries and complaints from landlords/owners; Connects property owners to additional staff if the inquiry cannot be solved within Owner Services; Provides copies of rent share letters Provides updates to property owners on contract rent increase requests being reviewed by the Market Analyst; Processes contract rent increases in the data system after they have been approved by the Market Analyst, when applicable Other Duties Provide coverage support as needed within the Owner Services; Attend meetings and trainings; and Performs other related duties as assigned. QUALIFICATIONS: Recommended: At least three (3) years of experience in residential property management and/or administration of rental assistance programs including at least one (1) year of experience performing data analysis or forecasting methods, or related activities, preferably in a Public Housing, Housing Choice Voucher, or other Federally-assisted housing program; Ability to complete complex and detailed tasks in a timely manner; Ability to plan and prioritize duties; Strong written and verbal communication skills; Accuracy in making mathematical calculations; Strong analytical and problem solving skills; Positive attitude with strong interpersonal and negotiation skills; Ability to work independently within a busy and diverse team setting; Strong computer literacy skills; working knowledge of Microsoft Office, specifically Word and Excel, tablets and Cloud interface. Experience using computer software to organize, store, and analyze data; Bachelor degree or equivalent experience required; AN EQUAL OPPORTUNITY EMPLOYER
    $48.1k-54.3k yearly Auto-Apply 9d ago
  • Customer Service Quality Assurance Spec II

    ASM Research, An Accenture Federal Services Company

    Service assistant job in Boston, MA

    Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Uploads communications to system after obtaining necessary approvals. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. + Coordinates with client and other Quality team members to obtain content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific Skills** + Extensive experience with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Superb Internet software and Windows operating systems and software skills. + Exceptional ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $24.09/hour EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $24.1 hourly 15d ago
  • Spring 2026 Northeastern Co-op: Nursing Service Assistant

    Tufts Medicine

    Service assistant job in Boston, MA

    This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Nursing Support duties: Provides basic care services to patients, but does not have an RN or LPN license. Positions in this nursing support work under the direction of physicians, mid-level practitioners, and may work under the direction of registered nurses depending on their unit. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. Job Overview Under general supervision, this position performs indirect patient care duties, which support the staff's ability to deliver patient care. Assures unit needs, within scope of practice, are met in a timely and efficient and supportive manner to support environment, which fosters the patient and family centered model of care. Functions as a member of the Health Care Team to assist the assigned inpatient area/unit with patient flow activity performing a variety of clerical and support duties based upon currently approved policies and procedures recognized by the Medical Center. Coordinates unit supplies and may transport patients/equipment for the patient care unit. Assists with special projects, including delivering specialty supplies to units and sorting the mail for the Nursing Staffing office. Job Description Minimum Qualifications: 1. High School Diploma or equivalent. 2. Obtain Basic Life Support (BLS) Certification within three (3) months of hire. Preferred Qualifications: 1. One (1) year of related experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Provides assistance to all floors/units by obtaining supplies from SCD, CPD or other areas as requested. 2. Delivers specimens if pneumatic tube system is down. 3. Responds to all medically emergent situations, i.e., CODE 99 and all STAT pages/emergencies, aiding the Unit Coordinator or other staff and performs duties as instructed. 4. Under the direction of the professional nurse, may transport patient or coordinates all appropriate personnel for safe transport of patients. 5. Obtains and delivers medical records and discharge summaries to floor/units. 6. Provides patient food supplies for admissions after 9:00pm as requested. 7. Serves as back up as needed to the Unit Coordinator. 8. Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk. 9. Monitors behavioral health patients as needed. Physical Requirements: 1. Works in a hospital setting. 2. Frequent exposure to infectious disease, radium and open needles. 3. Constant walking, standing, bending, lifting and pushing. 4. Occasional stress and pressure caused by multiple simultaneous demands. 5. Frequent contact with patients, families, visitors, nurses and other department staff. Skills & Abilities: 1. Demonstrates/applies the skills necessary to interact with the health care team in regards to the implementation of the medical/nursing plan of care. 2. Ability to read and write in English. 3. Ability to interpret and act on data needed and provide follow through on instructions. 4. Knowledge of computer systems and software with an ability to learn and retain new applications. 5. Knowledge of Microsoft Office. 6. Familiarity with a wide variety of medical equipment/supplies and their intended uses. 7. Interpersonal skills must be sufficient to develop effective relationships and interaction with patients, families and staff. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $17.00 - $20.77
    $17-20.8 hourly 60d+ ago
  • In-House Physical Therapy Assistant

    QRM Health

    Service assistant job in Boston, MA

    Job Description Edgar P. Benjamin Healthcare Center in Boston, MA has an amazing opportunity for a New Full Time and PRN Physical Therapy Assistant (PTA) to join their In-House Therapy Team. Benjamin Healthcare Center is a skilled nursing, rehabilitation, and long care facility. Located high atop Mission Hill, patients/residents can enjoy quiet urban surroundings. The grounds are well manicured and easily accessible. We make every effort to ensure that our living and work spaces are clean, comfortable, and pleasing to the eye. When a relative or friend needs a nursing home, Benjamin Healthcare Center is ready to take them in. Our focus on the individual and the person's well-being inspires feelings of confidence and comfort in those who will be staying with us, and our residents' loved ones. Our goal is to create an atmosphere of warmth and trust where patients/residents can maintain a true sense of security and belonging. Essential Duties and Responsibilities: Administer treatment to residents and patients with temporary or long-term disabilities to relieve pain, restore or improve function, and promote healing Assure all treatment is delivered in accordance with an established plan of care Provide clinical support and instruct patients, families, and caregivers Monitor patient response to treatment intervention Complete required forms and documentation in accordance with company policy and state/federal regulations Consulting with patients to learn about their physical condition. Assessing and interpreting patient evaluations and test results. Developing treatment plans using a variety of treatment techniques. Creating personalized fitness-oriented health care programs for patients. Administering medically prescribed physical therapy treatments to relieve pain and improve mobility. Advising patients on exercise techniques. Providing educational information about injury prevention, ergonomics, and ways to promote physical health. Consulting and collaborating with other healthcare professionals. Documenting patient care history. Complying with rules, regulations, and procedures Career Advantages: In-house opportunity Practice in an environment built on integrity and progressive, ethical care Clinical expertise & training available Electronic documentation system Work collaboratively with a supportive team of therapists and nursing staff Full Benefits/PTO The rehab team is strategically designed with growth, opportunity, and career enrichment in mind! We believe our commitment to compassionate care, innovative solutions, patient focused programs and a reward-for-results culture will enrich the lives of patients and employees alike. Don't wait to start making a difference - the change begins today. Apply today All inquiries will be held confidential AA/EEO/M/F/D/V #IND2
    $32k-63k yearly est. 19d ago
  • Veterinary Specialty Secretary - Surgery Service

    Mspca-Angell

    Service assistant job in Boston, MA

    Job Description This is a full time 40 hour a week position. Monday-Friday 8:00am-4:30pm. This position is mainly remote but applicants must live within commuting distance to MSPCA- Angell Boston as it may require intermittent onsite training and work. As a member of our Communication Center at Angell Animal Medical Center, the Surgery Secretary expedites communication between clients and Angell departments in a helpful, respectful, and comprehensive manner. This position works in tandem with another Surgery Secretary who works the same business hours. The Surgery Secretary is positioned as the administrative arm of our Surgery Department for our clients and referring community. The person in this position has the potential to have a profound impact on both patient care and our relationships with our clients and referring veterinarians In this position you would be responsible for; phone calls and booking appointments, conveying detailed information regarding patient status, doctors' reports/updates and instructions, providing effective delivery of client and patient surgical communication and care, as well as other hospital and MSPCA services. We are looking for applicants who demonstrate excellent judgment and decision-making skills with the ability to triage client calls and determining the appropriate response in an efficient yet compassionate manner. Applicants should be able to work efficiently and accurately while maintaining a positive and enthusiastic attitude. Traits needed to excel in this position include strong communication skills (written, listening, and verbal), sustained attention to detail, independent problem solving skills, and the ability to convey empathy for our clients and the animals in our care. Please detail your animal care experience in your cover letter. The surgery department is a very client-oriented specialty of veterinary medicine. If you would like a position where each work day you are an important part of an amazing team and will make a difference in the quality of life of our patients and clients this may be the type of career you are seeking. COMPENSATION: Starting $20-$22/hr Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications OUR BENEFITS Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center. MSPCA/Angell has an outstanding compensation package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking!
    $20-22 hourly 17d ago
  • WIC Program Assistant / Breastfeeding Support

    Wood River Health Services Inc. 3.7company rating

    Service assistant job in Hope Valley, RI

    Wood River Health is is now seeking a part time WIC Program Assistant / Breastfeeding Support ! If you are looking for a great work environment with work/life balance and fantastic benefits, this is the place! Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, retirement 403(b), work/life balance , tuition assistance, and much more! The WIC Program Assistant / Breastfeeding Support is responsible for accurately performing the clerical duties of the Women, Infants, and Children (WIC) Program and supporting the WIC Manager and Nutritionist in related duties. The BFPC supports WIC participants to initiate and succeed in breastfeeding. Essential duties include : Performs all clerical work including answering / returning phone calls, scheduling, confirming appointments, and enters correct certification data into the information system, scanning appropriate documents. Verify and determine the eligibility of participants based on income criteria, and other program requirements. Perform intake measurements including height, weight, and hemoglobin. Issues food benefits to participants, assuring food package is accurate. Maintains logs of medical supplies and testing of HemoCue machine. Provides outreach at local events and engages in community functions. Attends all support staff, Civil Rights and Voter Registration training through RI Department of Health. Contacts prenatal women within the state policy guidelines of receiving referral. Assess women's knowledge, interest, and choice in breastfeeding. Assists women in making informed choices about infant feeding. Follow up with breastfeeding participants after delivery to assess and support the chosen feeding method. Complete documentation requirements after each counseling/education contact with breastfeeding mothers. Identify common breastfeeding difficulties and provide problem-solving information and referral, if needed. Maintain contacts and counsel breastfeeding women for the entire duration of their breastfeeding experience. Attend all breastfeeding meetings, trainings, and curriculums, as assigned. Reports to and effectively communicates with the WIC Manager. Participates in WRH Committees as assigned Maintain strict confidentiality in all matters Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information Enliven and support the mission, vision, and values of Wood River Health Adhere to organizational policies and procedures and Wood River Health Compliance Program Standards Performing other duties as assigned to meet business needs The ideal candidate will have: High School Diploma or equivalent. Experience working in a Community Setting, preferred Previous breastfeeding experience, required WIC experience or knowledge of the program, preferred The ability to communicate clearly, both orally and in writing. The ability to establish rapport with individuals and small groups. Spanish speaking, preferred. Ability to effectively use MS Office Suite, Internet, and email Cultural sensitivity necessary to work with a diverse patient and staff population Wood River Health is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law.
    $30k-36k yearly est. Auto-Apply 29d ago
  • Peer Specialist Community Support Services $2,000 retention bonus

    Care New England Health System 4.4company rating

    Service assistant job in Providence, RI

    is eligible for a $2,000 retention bonus. The Providence Center Peer Specialist Community Support Services provides peer support services, serves as a consumer advocate, provides consumers with written and experiential information and resources to promote recovery. The Peer Specialist Community Support Services will perform a wide range of tasks which will assist consumers in regaining control over their own lives and over their recovery process. They will coordinate with multidisciplinary Integrated Health Home treatment teams to identify, support, assess and address consumers barriers to achieving goals and objectives. Duties and Responsibilities: As a member of the Peer Specialist team, the Peer Specialist will mentor and provide Recovery based coaching for SPMI clients to assist the client in pursuing his/her individual health and wellness journey. Provides individualized health coaching to clients in obtaining their health objectives. Support in managing their mental and physical health. Supports clients in learning how to make good choices for themselves. Creates and adapts wellness objectives to overcome barriers to good mental and physical health based on needs of, and with input from, clients. Co-facilitates groups/classes to support improved health outcomes for SPMI clients Works closely with TPC teams to engage clients in appropriate services and resources and assist with coordination of care. Promotes consumer engagement in therapy with clinicians, engagement with psychiatric appointments, compliance with the healthcare registry, involvement and engagement with wellness services and engagement with primary care. Completes all tracking and reporting requirements for outcomes and evaluation Maintains appropriate professional standards and provides appropriate follow-up for consumers. Provides self-help recovery services (WRAP, Pathways to Recovery) and other peer wellness services Coordinates with TPC teams to expand the reach of wellness/health focused peer specialist services. Other duties may be assigned. Requirements: High School diploma or GED required. Associates Degree or higher preferred. RI State certified Recovery Coach or plan to complete this within first year. Understanding of community resources and recovery oriented systems of care model. Knowledge of basic crisis intervention, motivational interviewing, and some case management techniques required. Ability to act as an advocate for the needs of the parent is required. Candidate must demonstrate an understanding of, and belief in, the SUD recovery process. Minimum of 2 years established recovery time. Positive communication skills. Must be 21 years old or older. Bilingual Spanish preferred. Must have valid driver's license, registration, current inspection and insured automobile. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $38k-57k yearly est. 60d+ ago
  • IT Services Support Specialist

    Igus Bearings Inc. 3.8company rating

    Service assistant job in East Providence, RI

    Job Description Job Purpose and Scope: A Computer Support Specialist is the first point of contact for computer users. He / She have the primary responsibility to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain user service. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. As an IT professional He / She is also required to have a working knowledge of Windows Servers, Active directory, DNS, DHCP, Windows Update and backup processes and be able to provide general server support under the supervision of the system administrator. Summary of Responsibilities: Responsibilities include, but are not limited to, help desk requests, troubleshooting, computer hardware, new PC installation and configuration, peripheral device maintenance, wireless installations, Active Directory maintenance, backups, imaging, administrative duties and any other duties assigned by IT services. Must be able to apply troubleshooting techniques to identify problems and research solutions. Must be able to do heavy lifting (40lbs.), be detail oriented and possess excellent communication skills and organizational skills. Essential Functions: -Primary contact for user help desk requests provides resolution of issues and basic training services. -Responsible for installation, moves, additions, changes and troubleshooting for workstations, printers and peripherals. -Maintains and adds user and computer accounts to AD as required. -Performs troubleshooting for DNS, AD, Terminal Server, WSUS, Server 2019 to 2025, Windows 11, Internet connections, Switches, Routers and DHCP issues. -Works with vendor support contacts to resolve technical problems with desktop and server computing equipment and software. -Responsible for proactive maintenance computers, printers, scanners, laptops and any other equipment utilized by the company that is the responsibility of the IT department. -Manages the return and repair of defective hardware including warranty repair/replacement. -Performs predefined routine maintenance functions on network servers and peripherals. -Performs, monitors and verifies various predefined computer processes and reports results on a defined schedule to various departments. -Documents standard work procedures and identifies ways to improve user support and efficiency. -Maintain inventory of all hardware and software resources and parts. -Any other duty assigned in any department that is deemed necessary by the company. Skill Requirements: - Demonstrated experience supporting corporate user groups of 50 users or more. - Experience in Microsoft Windows desktop and notebook computers. Including set up, imaging best practices, maintaining and troubleshooting. - Experience maintaining and troubleshooting DNS, DHCP, AD, WUS, Server 2019 to 2025, Windows 11, Internet connections, Switches, Routers. - Experience with Apple Mac OS a plus. - Experience in installations of hardware and software. Including set up, maintenance and troubleshooting. - Experience in network communications including set up, maintaining and troubleshooting. - Basic maintenance of wireless systems, network security and computing equipment. - Basic understanding of backup techniques and procedures. - Help Desk and/or Call Center Technical Support experience desired. Work Values: - Contributes to a continuous learning and process improvement environment. - Shares knowledge with others. - Respectful of others without regard to technical proficiency. - Translates business and department's needs into individual objectives. - Contributes to team environment. - Strong verbal, written and listening communication skills, including the ability to communicate technical issues with non-technical people. - Strong problem-solving and decision-making skills. - Strong commitment to results with timely attention to detail and quality. - Demonstrated ability to manage multiple priorities and projects under time sensitive constraints. - Ability to work independently. Education and Experience Requirements: - Associate degree in an IT related technical discipline, IT Technical Certification and Training or equivalent experience. - 2 - 5 years of progressively responsible experience in a networked Windows desktop/server support and a Help Desk support role. Apple support experience a plus. - 1 - 3 years experience performing administrative level functions in a Windows Domain environment. - Demonstrated ability to operate and support a Windows Server 2019, 2022, 2025 Domain Environment. - A+, Network+ and/or Microsoft Certifications desired or ability to demonstrate equivalent skills. Benefits: Competitive base salary with ongoing growth opportunities Complete benefits package: Co. paid HSA medical plan Co. paid Dental Co. paid Life Supplemental Life Insurance Vision Insurance Short and Long Term Disability Insurance Retirement with Company contributions 20 Paid Time Off days per year, plus 9 holidays Subsidized lunch on-site #INDSJ
    $31k-42k yearly est. 19d ago
  • Customer Service Support Specialist

    Scrub-A-Dub Auto Wash Centers

    Service assistant job in Natick, MA

    Full-time Description New England's top car wash is looking for a Customer Service Support rep to join our Natick team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of your customers. This is a permanent, full time position in our Natick Carwash and is an administrative and support role for the carwash managers. Monday through Friday, 8 am to 5 pm with a 1 hour lunch break. Our Core Values Care Like Family - go above and beyond for your team Show Pride - quality service with a smile Accountability - own your performance Drive Change - commitment to constant improvement Safety Always Dazzle - provide superior customer experiences Your Responsibilities and Duties · Field in person and phone inquiries by customers at the Natick carwash. · Provide information about our products and services to customers · Troubleshoot and resolve product issues and concerns · Document and update customer records based on interactions in our database · Develop and maintain a knowledge base of the evolving products and services · Site upkeep - maintain clean customer lounge and satisfaction cart · Other administrative and support duties to support the site as required Requirements Your Qualifications and Skills · Ability to build rapport with clients · Ability to prioritize and multitask · Positive and professional demeanor · Excellent written and verbal communication skills Benefits · Competitive Hourly Rate: $20 an hour starting · Medical: we cover 50% of medical and dental insurance premiums · Vacation: You will receive paid vacation, sick, and holiday pay · Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles · Retirement: 401K plan with a 3% employer match · Scholarships - Tuition reimbursement and educational scholarships available Salary Description $20+ per hour
    $20 hourly 60d+ ago
  • Family Shelter Support Staff

    Housing Assistance 3.6company rating

    Service assistant job in South Dennis, MA

    Salary: $19 per hour Summary/Objective Provide shelter coverage and to assist in the overall maintenance of structured shelter environment. As with all shelter staff, the support worker is responsible for developing trusting, supportive and respectful relationships with guests and maintaining a safe and secure environment. This position requires you to collaborate with team members throughout the shift in accordance with program guidelines. The support staff position is an excellent opportunity to enter the human service field and receive comprehensive training. Essential Functions Assist in orientation of new guests following the new arrival policy. Maintain a safe, clean, and secure environment for all shelter Monitor & participate in facility cleanliness, including office, staff bathroom, common area, kitchen, and grounds. Restock supplies as needed. Communicate maintenance issues appropriately and according to established guidelines. Monitor assigned POD by performing frequent safety rounds. Rounds must include hallways and the commonly used areas such as kitchen, laundry room, shower areas, child activity room, and computer room. Ensure guests are complying with EOHLC Uniform Shelter Rules and Love Lane program rules and guidelines as they apply to the shift. Be able to enforce rules and regulations to ensure smooth operation of site. Follow program guidelines to monitor guests entry and exit to site. Provide guest support as deemed appropriate with Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines. Keep shelter team informed of any situations that pose a threat to health & safety to residents and staff Maintain privacy of guest information in accordance with agency policies, procedures, practices, and as required by law. Transportation as required Required to attend and actively participate in meetings and trainings as requested. Manage evening activities. Complete all shift tasks according to program guidelines. Maintain record keeping on each shift following established guidelines. Additional Duties Be available for guest emergencies Other duties as assigned by Operations Director or Program Director Required Qualifications, Education, and Experience Valid driver's license Ability to work effectively with diverse groups of people Demonstrated ability to work independently and as part of a team Able to set and observe appropriate boundaries with clients Ability to multi-task and remain calm in demanding and unpredictable situations Preferred Qualifications, Education, and Experience Bilingual Previous experience working in a homeless shelter environment or human service field Physical and Mental Job Requirements Use of and/or subject to: o Vehicle o Computers/monitors Physical requirements: Occasional lifting/carrying up to 50 Ibs o Occasional pushing up to 75 lbs o Occasional pulling up to 75 lbs o Occasional bending Occasional squatting Occasional kneeling Occasional reaching Frequent standing Frequent sitting Frequent walking o Constant handwriting and typing Constant visual perception Frequent visual inspection Frequent color distinction Constant hearing Constant speaking o Occasional smelling Mental requirements: Understand and apply routine verbal and/or written instructions Understand and apply non-routine verbal and/or written instructions Understand complex problems and collaborate to explore alternative solutions o Organize actions to complete sequential and/or routine tasks Organize and prioritize individual work schedule to manage multiple tasks and/or projects Make decisions that have an impact on the individual's work o Make decisions that have an impact on the immediate work unit's operations and/or services o Make decisions that have significant impact on a department's credibility, operations, and/or services Make decisions that have an impact on the health and wellbeing of clients Communicate and exchange routine/basic information Communicate and explain a variety of information o Memorization/concentration o Learning/knowledge retention o Emotional/behavioral self-regulation o Interacting with others Work Environment The functions of this role are conducted in an office environment This role is paid on an hourly basis. The hours of work for this position are: Varied. Hours - Support Staff evening shifts are: Mon & Tues 3pm-11pm Wed-Fri 3pm-11pm Or Mon-Wed 3pm-11pm Thurs & Fri 3pm-11pm Support Staff weekend shifts are every other weekend: Saturday & Sunday 8am-3pm & 3pm-11pm AAP/EEO Statement The Housing Assistance Corporation ("HAC") is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution. It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. Please inform us of any necessary accommodations required during the application process and/or at any time during employment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $19 hourly 24d ago
  • Operations Service Repairperson 1

    Boston Water and Sewer Commission 4.2company rating

    Service assistant job in Boston, MA

    Residency Requirement Employees must be Boston residents on their date of hire and for the duration of their employment subject to BWSC policies and collective bargaining agreements. Responsibilities Investigate complaints and reported problems to water and sewer infrastructure and make necessary repairs. Excavate job sites. Operate pneumatic, hydraulic, electric, and gas hand tools and equipment necessary to perform assigned duties. Assist mechanic, craftsperson or semi-skilled maintenance person or repairperson as required. Complete required forms and reports. Responsible for the maintenance and security of all parts, materials and appropriate tools to perform assigned tasks. Instruct and direct other Commission personnel in the skills needed to perform OSRI, apprentice or other junior rating duties. Reconstruct streets, sidewalks, and other public/private ways as needed and regulate castings to grade. Perform a variety of maintenance tasks. Clean and inspect sewers, storm drains, catch basins and combined sewers and appurtenances. Perform shut-offs and let-ons of water controls as directed. Operate, inspect, repair and paint fire hydrants. Perform investigations and diagnostic tests of water and sewer systems. Load and unload stock and equipment. Assist in the use, maintenance, preparation, handling and moving of a variety of materials, tools and equipment. Execute simple sketches and plans. Fuel, wash and perform minor repairs to vehicles. May be required to perform the following: read, install, tag and seal meter and remote reading devices, clear obstructed water sources and remove snow. May be required to testify on behalf of the Commission regarding legal matters. Perform all duties as assigned or required to fulfill the functions of the position. Qualifications High School diploma or GED required. Must possess a valid Massachusetts Drivers License. Successful completion of the BWSC's Apprentice Program unless otherwise agreed. May be required to complete Waste Water Collection Course and obtain certification. May be required to complete Water Distribution Course. Must have knowledge of all safety procedures and be able to demonstrate the proper use of all required safety equipment. Required to work any emergency as directed by the Commission. Affirmative Action/Equal Employment Opportunity Employer
    $26k-32k yearly est. Auto-Apply 60d+ ago

Learn more about service assistant jobs

How much does a service assistant earn in New Bedford, MA?

The average service assistant in New Bedford, MA earns between $22,000 and $49,000 annually. This compares to the national average service assistant range of $23,000 to $43,000.

Average service assistant salary in New Bedford, MA

$33,000
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