Service counselor vs service advisor

The differences between service counselors and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service counselor and a service advisor. Additionally, a service advisor has an average salary of $46,308, which is higher than the $35,402 average annual salary of a service counselor.

The top three skills for a service counselor include social work, crisis intervention and patients. The most important skills for a service advisor are customer service, product knowledge, and basic math.

Service counselor vs service advisor overview

	Service Counselor	Service Advisor
Yearly salary	$35,402	$46,308
Hourly rate	$17.02	$22.26
Growth rate	12%	-4%
Number of jobs	44,284	222,424
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 33%
Average age	43	40
Years of experience	12	12

What does a service counselor do?

Service counselors provide guidance to couples, individuals, groups, and families who are going through issues that influence their well-being and mental health. They comprehensively approach their clients by utilizing a "wellness" model that focuses on and motivate the client's potentials. Their duties include inspiring clients to talk about their emotions and experiences, helping them determine their action plans and goals, as well as designing therapeutic methods. Also, they may refer their clients to other services or psychologists.

What does a service advisor do?

Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.

Service counselor vs service advisor salary

Service counselors and service advisors have different pay scales, as shown below.

	Service Counselor	Service Advisor
Average salary	$35,402	$46,308
Salary range	Between $24,000 And $51,000	Between $26,000 And $79,000
Highest paying City	Urban Honolulu, HI	New York, NY
Highest paying state	Hawaii	New Jersey
Best paying company	Google	BP America Inc
Best paying industry	Education	Finance

Differences between service counselor and service advisor education

There are a few differences between a service counselor and a service advisor in terms of educational background:

	Service Counselor	Service Advisor
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 33%
Most common major	Psychology	Business
Most common college	SUNY at Binghamton	-

Service counselor vs service advisor demographics

Here are the differences between service counselors' and service advisors' demographics:

	Service Counselor	Service Advisor
Average age	43	40
Gender ratio	Male, 33.3% Female, 66.7%	Male, 69.4% Female, 30.6%
Race ratio	Black or African American, 12.2% Unknown, 4.7% Hispanic or Latino, 19.7% Asian, 7.1% White, 54.7% American Indian and Alaska Native, 1.6%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between service counselor and service advisor duties and responsibilities

Service counselor example responsibilities.

Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
Implement patient financial services department to assist patients and family members to ensure successful patient representation and expeditious benefit recovery.
Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Service advisor example responsibilities.

Manage refurbishment of used vehicles and writing orders.
Manage the refurbishment of used vehicles, writing repair orders.
Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Start as a certify Mazda technician performing routine maintenance services and repairs.
Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.

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Service counselor vs service advisor skills

Common service counselor skills

Social Work, 16%
Crisis Intervention, 9%
Patients, 7%
Support Services, 6%
Social Services, 6%
Rehabilitation, 6%

Common service advisor skills

Customer Service, 8%
Product Knowledge, 8%
Basic Math, 7%
Commercial Vehicles, 5%
Work Ethic, 5%
CSI, 4%

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Updated January 8, 2025

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