Service manager jobs in Reston, VA - 4,328 jobs

Amazon LEO is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Amazon LEO business operations team is looking for a Service Delivery Manager (SDM) to join our Global Enterprise Services (GES) organization supporting the Maritime sector. SDMs serve as centers of excellence across verticals (Enterprise, Telco, Land Mobile, Maritime, Aviation, Partners); they align business readiness activities with Product, Engineering, Operations, Support, and Field priorities, ensuring metrics are consistent with business objectives, scalability, and continuous improvement. This team enhances customer experience and accelerates revenue realization by building systems and programs that streamline complexity during the implementation, installation, integration, and testing processes. Key job responsibilities - Manage end to end product readiness for direct and indirect customers in the Maritime sector. - Build and develop sector intimacy through partnering with internal Product and Business teams, occasionally interacting with external partners and customers. - Maintain crisp communication across all entities, driving readiness and issue resolution, and conducting regular check-ins with leadership. - Be the customer champion with internal teams, advocating for customer experience, and managing delivery requirements within the scope of Amazon LEO's business goals. - Ensure Amazon LEO's delivers against all committed SLAs. Work with quality, engineering, security, supplier organizations and customer stakeholders to oversee solution performance and reliability. - Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization. - Work with supply chain to ensure smooth, on-time production deliveries to customers. - Participate in regular status reviews with Amazon LEO's leadership and customers to ensure successful implementation and timely resolution of service readiness issues. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. A day in the life In this role you will work with cross-functional customer delivery teams, product management, business development, sales, solutions architects, and enterprise customers to ensure optimal experience during technical onboarding, on-site testing, and ongoing support for Amazon LEO's maritime customers. You will develop system integration best practices, processes, and tools to ensure solution deployment can be documented, automated, and scaled globally. Join us and make a difference for people and businesses around the world. About the team You will be joining a team primarily staffed with Technical Program Managers (TPMs), Technical Account Managers (TAMs) and Customer Delivery Engineers (CDEs) performing all service readiness coordination, and technical onboarding and implementation of services contracted by customers. SDMs will work with other internal and external-facing roles such as Customer Delivery Managers (CDMs), Customer Care Team, Customer Success Managers (CSMs), Engineering, Product Management, Business Development and Sales (BD/Sales), and Solutions Architects (SAs). Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Basic Qualifications - Bachelor's degree in engineering, computer science or equivalent - 5+ years of experience developing program strategies and plans, diving execution, and influencing senior stakeholders in the Maritime sector - 2+ years of experience with end-to-end product delivery for satellite services and hardware installed in vessels Preferred Qualifications - Experience making business recommendations and influencing stakeholders - Experience communicating and delivering presentations to customers, stakeholders, and/or teammates - Knowledge of all phases of the maritime product lifecycle, including design, development, testing, certification, production, fulfillment, maintenance and support. - Experience working with or at onboard connectivity services provider. - Familiar with field installation best practices, lab test equipment, and back-office integration. - Experience working with regulatory bodies within the maritime sector is a requirement. - Experience working cross-team and able to synthesize complex problems with input from product, engineering, testing, and business owners, and create smart, cogent solutions. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Private Tax is a growing practice within EY, and you'll see that growth reflected in your career. The team has a dedicated focus towards serving privately held companies and their owners and their families. These clients span from family owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multi-billion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and acumen. Your key responsibilities Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include private entities (including C-Corp, S-Corp and Partnerships) as well as high-profile individuals. That will make you a trusted advisor and role model for your clients and for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value. You'll also team with our partners and your teams to develop account strategies and identifying and deliver additional services to our clients. Skills and attributes for success Researching tax issues to develop effective tax planning strategies Open to leading teams on all types of tax work from entity to individual Translating complex data from a range of sources into client-ready insights and deliverables Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service Communicating complex tax issues to non-tax professionals and clients Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge Supervising high-performing teams and sharing your experience and knowledge of leading-practices Identifying and reacting to risks and opportunities to improve our services and processes To qualify for the role you must have, A bachelor's degree in a related field, supported by significant tax, business or financial planning experience and a CPA certification or membership in The Bar Minimum of 8 years of work experience in professional services or professional tax organization A thorough understanding of estate and wealth planning; as well as experience with federal and state personal and trust income tax Experience with flow through entities (S-Corps, Partnerships, LLC's) Experience with C-Corps including income tax provisions and consolidated federal and state tax returns Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds A thorough understanding of automated tax processing systems and laws within your area of technical professionalism Experience managing budgets and projects Willingness to travel as needed, and working in a balanced hybrid environment Ideally, you'll also have A proven record in tax planning for owner and their families A proven record in a professional services environment Experience in coaching and mentoring junior colleagues Executive presence and business development skills Strong analytical skills and attention to detail The ability to adapt your work style to work with both internal and client team members What we look for We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from C-Suite executives to owners and their families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $132,100 to $301,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $158,500 to $342,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** . #J-18808-Ljbffr

We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality. Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables. Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind. Who we are & Where we're going (with your help) Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow. Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change. To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand! Responsibilities: Maintenance and Repair Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects Track and report updates internally and externally to clients Conduct on-site property inspections a few times per year Problem solve maintenance issues and meet vendors on-site at the properties Own SOPs for certain maintenance processes and innovate on them to create a better client experience Property Enhancement Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done Establish a project plan for large projects/capital improvements Manage to project plan to ensure milestone deadlines are met and completed within budget Condo Association Administration and Financial Management Manage and onboard a portfolio of clients Maintain meticulous records for each property in the portfolio Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials Prepare budgets for several real estate properties and present them to the board of directors Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs Ability to review, interpret and ensure compliance with condominium association documentation Vendor Management Liaise directly with vendor technicians Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships Facilitate competitive bidding for contracts as required by Association contracts Required Skills & Experience: 5-10 years of relevant work experience High School Diploma, GED or equivalent (College degree preferred) Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist) The ability to work in DC The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team Top notch communication skills - both written and verbal A track record of proven excellence in providing customer service Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required Spanish skills are a plus but not required Proficient skills in Excel, PowerPoint, and Google Workspace Products Able to work independently, anticipate problems, and implement effective solutions Necessary Traits You have a passion for problem solving maintenance problems and providing excellence in customer service You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs You are committed to following established Standard Operating Procedures and delivering high quality work You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes. You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment You are rock solid reliable You consistently offer solutions and look for additional ways to support your team You treat the business as if you owned it You like building community, in particular in DC neighborhoods, and meeting new people You have superb attention to detail and don't need reminders to complete assignments What We Offer: Healthcare benefits Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success Opportunities to grow in your career within the company without the need to manage owner/tenant relations Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home Extensive experience with the latest tech and software solutions in property management Modern office space in the vibrant Dupont Circle neighborhood Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)

Vertex Integration Partners is partnered with a top tier national electrical contractor to identify a Division Manager to lead and scale operations in Northern Virginia, one of the most active data center markets in the world. This is a senior leadership role with full ownership over people, projects, and performance in a high growth region. Why this opportunity stands out This is not a maintenance role. This is a build and lead opportunity. The incoming Division Manager will have real authority to shape strategy, grow market share, and build a high performing team within a well capitalized, nationally respected organization that is deeply entrenched in mission critical and data center construction. If you are currently operating as a Senior Project Executive, Operations Manager, or Division level leader and want more influence, scale, and upside, this role offers that path. Responsibilities Lead all operational aspects of the division including project execution, staffing, safety, and financial performance Oversee multiple large scale mission critical and data center projects simultaneously Build, mentor, and retain Project Executives, Project Managers, Superintendents, and support staff Drive client relationships with hyperscale, colocation, and mission critical customers Partner with preconstruction and estimating teams to support pursuit strategy and backlog growth Own division level P and L, forecasting, and operational metrics Ensure safety, quality, and schedule excellence across all active projects Ideal background 15 plus years of experience in electrical construction or mission critical construction Proven leadership experience managing large teams and complex projects Strong background in data centers, mission critical, and large scale commercial electrical work Experience operating at the Project Executive, Operations Manager, or Division Manager level Ability to lead in a fast paced, high accountability environment Strong financial and operational acumen Location Northern Virginia Local leadership presence expected Relocation support available for the right candidate Compensation and benefits Highly competitive base salary Performance based bonus structure Long term incentive and ownership mindset culture Comprehensive benefits package Backing of a large, financially strong national contractor Exact compensation will be commensurate with experience and scope of responsibility. Why partner with Vertex Vertex Integration Partners specializes exclusively in mission critical and data center leadership recruitment. We work closely with our clients and candidates to ensure long term alignment, not transactional placements. All inquiries are handled with strict confidentiality.

A leading elevator solutions provider is looking for an Area Sales Director for the Mid-Atlantic Area. This role involves driving service and repair sales while fostering a culture of safety and compliance. The ideal candidate will enhance sales performance, mentor regional sales teams, and support business development efforts by engaging with key customers. If you have a strong sales background and a commitment to innovation, this opportunity is for you. #J-18808-Ljbffr

Are you a hands-on leader with a passion for operations and field excellence? Do you want to be part of a global company that's redefining vertical transportation? If so, our client has an opportunity for you. We're looking for a Service Superintendent to join our client's growing team in Washington, DC. In this role, you'll be instrumental in ensuring efficient, safe, and high-quality service operations while supporting field teams and driving customer satisfaction. What You'll Do: You'll oversee day-to-day service operations, supporting field personnel, improving quality, and ensuring that work is completed safely, efficiently, and profitably. Support & Coach Field Teams: Conduct job site visits, troubleshoot technical issues, and provide on-the-job training to field mechanics. Foster a culture of safety and quality. Ensure Profitability: Use accounting reports to review route performance and call-back data. Provide insights and recommendations to optimize performance. Lead with Safety: Support and participate in safety training programs to uphold high safety standards across all job sites. Collaborate with Sales: Partner with sales teams by providing technical input on repair scopes and material needs for proposals. Provide Quality Oversight: Perform timely quality checks on newly completed repair or modernization work to ensure reliability, identify potential issues, and share insights to improve future projects. Procure Materials: Determine and order the necessary parts and materials for repairs, ensuring minimal downtime. Stay Current: Maintain up-to-date knowledge of elevator codes, company product offerings, and industry developments. Engage with regional field trainers and attend training sessions as needed. Solve Problems & Adapt: Perform additional duties as needed to support service operations and ensure customer satisfaction. What You Bring to the Team: 2+ years of management experience in a field service or construction environment, or equivalent combination of education and hands-on leadership experience Strong knowledge of the construction and elevator industries Ability to interpret technical documents, blueprints, and diagrams Excellent communication skills with experience presenting to both teams and management Strong analytical and problem-solving abilities Confidence working independently and making decisions in fast-paced environments Location: Washington DC- Local travel required to client sites and projects Salary range: $102,000-$143,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered: Medical, dental, and vision coverage Flexible spending accounts (FSA) Health savings account (HSA) Supplemental medical plans Company-paid short- and long-term disability insurance Company-paid basic life insurance and AD&D Optional life and AD&D coverage Optional spouse and dependent life insurance Identity theft monitoring Pet insurance Company-paid Employee Assistance Program (EAP) Tuition reimbursement 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: 15 days of vacation per year 11 paid holidays each calendar year (10 fixed, 1 floating) Paid sick leave, per company policy Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Terms of Employment • W2 Contract-to-Permanent, 12 Months • This position is primarily remote. Candidates must be comfortable working onsite from time to time in Reston, VA or Washington, DC. This would be highly infrequent. • Candidates based in Maryland, Washington, DC, Virginia, or West Virginia are highly preferred. Candidates based in Pennsylvania, Delaware, New Jersey, New York, North Carolina, Florida, or Texas will be considered secondarily. • Candidates must be comfortable conducting a final round, in-person interview in Reston, VA. Overview & Responsibilities Work with a leading health insurance organization as a Technical Lead, Mainframe Managed Services. You will act as a vital technical conduit between internal application teams and an external managed service provider (MSP), driving the modernization, security, and transformation of the z/OS mainframe platform. You will… • Lead and participate in the analysis, design, and implementation of mainframe engineering activities. • Provide technical instruction and guidance to a team of 10-15 senior system programmers at the Managed Service Provider (Ensono). • Support internal application teams (20+ Cobol and Java developers) by building CICS regions, MQ environments, and supporting DB2. • Oversee cyber security initiatives, including mainframe encryption (TLS/SSL) and TCP/IP connectivity. • Manage technical efforts related to a major 2026 project to de-couple a Sysplex environment into a standalone infrastructure. • Participate in troubleshooting and Root Cause Analysis (RCA) for complex system failures. Required Qualifications • 8+ years of experience as a Mainframe z/OS Systems Programmer. • Minimum 5 years of experience in RACF Security Administration (this is a critical need). • Strong hands-on experience with CICS TS and MQ Systems Programming. • Proficiency in mainframe networking components: TCP/IP, VTAM, Policy Agent, and FTP. • Experience working in a Sysplex environment. • Strong leadership skills with the ability to manage technical tasks through a third-party vendor. Preferred Qualifications • Experience with IBM z16 hardware and Dell/EMC storage subsystems. • Specific experience in de-coupling or breaking apart Sysplex environments. • Prior experience in the Health Insurance industry, specifically with claims processing or enrollment systems. • Knowledge of Pervasive Encryption and Ransomware solutioning for Mainframe. • Familiarity with IBM RMM for tape management.

Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Service team in the aviation industry. In this role, you'll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You'll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.

ID 2025-1442 Remote No JOB TITLE: Service Desk Lead GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC) POSITION INFORMATION: Full-Time Position LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. POSITION TIMING: Contingent on Contract Award ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. Program Overview: The Federal Law Enforcement Training Centers (FLETC), a component of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad. Headquartered in Glynco, Georgia, with additional training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on reliable, secure, and efficient IT systems and user support across its nationwide infrastructure. This program provides comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) to sustain FLETC's mission. The Service Desk Lead will play a vital role in managing user support operations, ensuring timely and effective issue resolution, and maintaining high levels of customer satisfaction across all FLETC locations. Position Summary: The Service Desk Lead will oversee the day-to-day operations of the IT Service Desk, providing leadership, coordination, and technical guidance to ensure efficient incident management and resolution. This position requires hands-on experience with ITIL-based service delivery, industry-standard ticketing tools, and a strong customer service orientation to support FLETC's diverse user community. The successful candidate will bring a blend of technical expertise, leadership experience, and a collaborative approach to drive service excellence and continuous improvement across IT support operations. Responsibilities RESPONSIBILITIES: Lead and manage Service Desk operations to ensure prompt, professional, and effective IT support for all users across FLETC facilities. Oversee the use and configuration of ITIL-based Service Desk ticket management systems, such as Ivanti HEAT, to track, monitor, and report on service requests and incidents. Provide technical guidance and mentorship to Service Desk staff, ensuring adherence to best practices and performance standards. Coordinate with other IT teams, vendors, and stakeholders to escalate and resolve complex technical issues. Develop, document, and implement standard operating procedures (SOPs) and service level agreements (SLAs) to ensure consistent service delivery. Monitor ticket queues, performance metrics, and customer feedback to identify trends and drive process improvements. Support IT projects by providing input on user impact, communication strategies, and service transition planning. Promote a culture of customer service excellence, accountability, and teamwork within the Service Desk environment. Qualifications REQUIRED: Bachelor's degree in Information Systems, Computer Science, Computer Engineering, or a related field, or equivalent experience. Minimum of 5 years of detailed experience in Help Desk or Service Desk operations. Minimum of 5 years of experience in IT operations, support, or management services. Hands-on experience implementing ITIL-based service management methods and using recognized Service Desk ticketing systems (e.g., Ivanti HEAT). Strong organizational, communication, and problem-solving skills. Proven ability to lead and motivate a team in a fast-paced technical environment. Ability to obtain a USCIS Public Trust security clearance. DESIRED: HDI, ITIL, and/or Project Management (PMP) certifications. Demonstrated experience managing enterprise-level Service Desk environments supporting federal or large-scale organizations. Experience implementing service improvement initiatives, performance metrics, and end-user satisfaction programs Commitment to continuous improvement and professional development within IT service management disciplines WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment. ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. About The Role We are seeking enthusiastic and dedicated an Assistant General Manager for our Fresh Baguette Georgetown bakery cafe, 1737 Wisconsin Ave NW, Washington, DC 20007. When you become part of the team at Fresh Baguette, you become part of the personal connection that strengthens the relationship people have with our products. Every customer conversation we have or guidance we share is another opportunity for us to enrich their culinary journey. When a person enters our bakery, it's a beginning of a relationship. And this team helps make sure that the relationship thrives. When customers visit Fresh Baguette, you'll put your own passions to work to help bring their ideas of French products to life. You might help one customer choose something for lunch, show another how to pair baguettes with their meal, or even save the day with an amazing pastry. If you have a talent for hands-on problem-solving, you can have address customers' needs to connect them with Fresh Baguette experiences they love. Roles include Baking, Barista, Sandwich Making, and Customer Service. This is a full-time, hourly position designed for someone with a minimum of 1 year of experience in management or leadership roles. The ideal candidate will uphold Fresh Baguette's core values including Integrity, Respect, Reliability, Teamwork, Commitment, and Customer Oriented. If you have a passion for coffee, bread, and delivering an exceptional customer experience, this is the perfect opportunity for you! What You'll Do Assist the General Manager in overseeing daily store operations while ensuring the highest standards of service quality. Delegate tasks effectively and support the team to ensure a smooth and efficient workload distribution. Train team members on critical components such as food safety and product knowledge. Lead by example, offering customers a warm, inviting, and top-tier experience in a clean and welcoming environment. Support recruitment processes, including hiring and scheduling, alongside the General Manager. Foster team growth by mentoring and developing staff members. Continuously seek opportunities to enhance customer satisfaction and operational efficiency. Champion the love for French baked goods by sharing your passion with both staff and customers. Demonstrate expertise in all tasks and activities within the store environment. Complete inventory management and track stock levels to ensure product availability. Promote Fresh Baguette's core values and standards with integrity and enthusiasm. Benefits Compensation: 25.00$ per hour to 26.00$ per hour including tips Base pay starts at 16.00$ per hour with room for growth Paid Time Off Health and Dental Insurance after 90 days 40% Employee Discount Paid Training No late nights Monthly Wellness Reimbursement 401K and 401K Match Free Lunch Anniversary Gift Card Exciting growth potential Shifts Our shifts typically start as early as 4:40AM and end as late as 7PM, 7 days per week. Morning shifts: 6AM-1PM Afternoon shifts: 1PM-7PM Baking shifts: 4:40AM to 1PM 7-8 hour shift 5 Days a week including Saturday and Sunday Qualifications Physical stamina and dexterity to work in demanding environments such as lifting 50lbs+, reaching, bending, standing for 8+ hours 1+ years of experience in management or leadership roles. Strong commitment to Fresh Baguette's core values: Integrity, Respect, Reliable, Team player, Committed, and Customer Oriented. Proven ability to delegate tasks effectively while maintaining high standards of service and operational efficiency. A warm and inviting presence with excellent interpersonal and communication skills. Passion for coffee, bread, and French baked goods. Ability to thrive in a fast-paced environment. Desire for continuous learning and personal development. Experience in training and supporting team members on daily operational practices. Hands-on experience in handling customer complaints and resolving issues. Knowledge of local and national health and food safety codes, with the ability to enforce policies effectively. Commitment to Fresh Baguette's core values: Integrity, Respect, Reliable, Team Player, Committed, and Customer Oriented. Learn more about us at ****************************** PI36bb4266d6c8-37***********3

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia. The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations. Key Responsibilities · Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites · Support clinical and administrative teams to ensure smooth daily operations · Collaborate with vendors and property managers to maintain facility standards and address site-specific needs · Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts · Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies · Assist with onboarding and training support staff in collaboration with HR and department leads · Identify process improvement opportunities and implement solutions to enhance service delivery · Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel) Qualifications · Bachelor's degree required; healthcare, business administration, or related field a plus · Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment · Healthcare background is required, especially in a specialty or ambulatory care setting · Proficiency in Microsoft Excel and other office productivity tools · Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment · Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors Benefits · 401(k) retirement plan with company match · Comprehensive insurance: Health, Dental, and Vision · Paid Time Off: 10 days annually · Sick leave and national company-paid holidays · Professional growth and development opportunities

Role: AV Manager (Autonomous Vehicle Operations Manager) The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management. Key Responsibilities Lead, coordinate, and manage AV Driver/Operator teams across assigned locations. Conduct daily shift planning, scheduling, task delegation, and attendance tracking. Ensure compliance with all safety, security, and operational protocols. Train, coach, and mentor new and existing AV operators on operational procedures and program standards. Conduct performance reviews, provide feedback, and manage disciplinary actions when required. Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues. Monitor site productivity metrics and implement improvements to enhance efficiency. Respond to on-ground escalations and operational emergencies promptly. Prepare weekly operational status reports and performance summaries. Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime. Qualifications 5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field. Prior experience in a managing or lead role managing teams. Strong understanding of safety protocols and compliance-driven environments. Excellent communication, leadership, and people management skills. Ability to analyze performance metrics and identify process improvement opportunities. Comfortable working in dynamic and fast-paced field settings. Valid driver's license with a clean driving record. Ability to travel between assigned cities as needed. Preferred Skills Experience working with autonomous vehicles, fleet operations, or mobility transportation programs. Knowledge of incident reporting, compliance documentation, and operational audits. Technical aptitude to understand basic AV system operations and diagnostics Work Environment On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules. Field-based work involving both indoor and outdoor environments. Significant travel required - approximately 90% of the time across locations.

Molly Maid has been a trusted provider of professional residential cleaning services for over 30 years. Known for delivering quality and thorough home cleaning, the company helps homeowners create valuable "me time" through reliable service. Every employee is professionally trained and committed to excellence, embodying the care and passion that define Molly Maid. With over 1.7 million cleans performed annually, Molly Maid has become a nationally recognized brand in the residential cleaning industry. The company is dedicated to maintaining high standards and giving customers peace of mind. Job Summary We are seeking a dynamic and strategic Operations Manager to lead and optimize our daily business activities, drive operational excellence, and foster sustainable growth. Your leadership will inspire teams, enhance efficiency, and promote a culture of continuous improvement. This is an exciting opportunity for a proactive professional passionate about extraordinary customer service, managing complex operations and delivering exceptional results. Responsibilities Leadership o Drive the company's sales growth and increase profit o Responsible for all aspects of business operations and fulfillment of company goals and initiatives o Cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level Staffing - Office Staff o Identify hiring needs for management team o Recruit, interview, hire, train, review office staff o Hold office staff meetings o Establish individual and team goals o Track and monitor staff members performance o Coach, counsel, discipline staff o Budget and administer office staff compensation o Create and implement office incentives programs o Make and execute termination decisions o Recover company property o Issue final paycheck o Respond to inquiries from governmental agencies, file response Assist/Backup Field Manager with HSP Staff Supervision o Identify staffing needs o Interview applicants o Extend job offer(s) o Review and complete Orientation Checklist with trainee(s) o Close probationary period & promote HSP's to a team o Assign HSP's to a team o Hold HSP team meetings o Address unresolved employee complaints and concerns o Create & implement employee retention program o Coordinate & celebrate HSP anniversary dates and birthdays Managing Employees o Review and monitor teams performances & productivity using CCS reports o Scan and file all employee performance documents (complaints, “wows”) o Review HSP staff with Field Manager's input o Grant employee time off requests o Authorize employee to use company vehicles o Respond to vehicle accidents and notify insurance company o Review daily Quality Check Schedule w/Field Manager o Handle unresolved employee complaints o Document and follow company's disciplinary procedures o Document and execute termination decisions for HSP position o Recover company property o Issue final paycheck Customers o Respond, resolve, and follow-up with customer complaints and concerns o Create and implement action plan for customer retention o Validate MOLLY MAID gift certificates through CCS o Redeem MOLLY MAID gift certificates Breakage/Damage o Inspect broken & damaged items o Determine course of action o Approved to spend up to $100 for replacement or repair. o Discuss issues with supervisor for more than $100 Estimating (only as back-up) o Perform in-home estimates o Utilize estimate script o Utilize estimate worksheet o Increase the addition of new customers o Meet or exceed quarterly and annual sales goals o Maintain and update estimate binder o Inventory and order estimating materials o Pass estimate sheet to CSR for action Marketing o Assist owners in the creation of the yearly marketing plan o Implement yearly marketing plan o Meet with marketing reps o Place marketing orders o Order marketing material o Track, monitor and review marketing results Financial o Assist owners in the creation of the yearly financial plan o Implement yearly financial plan o Achieve revenue and profit goals o Implement systems to achieve financial goals o Make bank deposits (in owners' absence) o Distribute pay checks Operations o Main point of contact for Book Keeper for any payroll questions o Track and monitor petty cash o Review and monitor LMS reports o Review and monitor Phone Lead Source Report o Research and negotiate contracts with vendors o Place orders with vendors, after approval from owners o Send collection letters o Implement, maintain and update OHSA program o Work with Field Manager(s) to ensure: o Track, monitor and review gas usage o Track and monitor car expenses - Includes: vehicle repairs, maintenance, replacement, purchase o Ensure homes are cleaned as scheduled o Monitor and track employee attendance & vacation hours o Monitor vehicle maintenance program o Review and monitor working rate, make changes accordingly o Review and monitor open customer receivables using Receivables Report Experience Needed 1. Minimum of 5 years of recruiting, hiring, training and supervisory experience 2. Customer Service 3. Sales 4. Proficient in Microsoft Office 5. Self-directed individual who is analytical and with initiative and problem solving skills 6. Demonstrate the ability to learn quickly and juggle multiple situations concurrently 7. Organizational Skills with the ability to set priorities and meet challenging deadlines 8. Verbal and Written Communication Skills, 9. Customer Focus, Collaboration and Teamwork 10. Flexibility, Team Orientation, ability and willingness to learn Requirements o Valid driver's license with good driving record o Able to work office hours (7am to 3pm) o Legally able to work in the United States o Physically and mentally capable of performing Operation Manager's duties o Pass criminal background check o Must be bonded and insured for employee dishonesty. This requires that she cannot have any known record of dishonest acts or convictions for criminal or felonious acts o Self-directed individual who is analytical, with initiative and problem-solving skills o Demonstrate the ability to learn quickly and juggle multiple situations concurrently o Organizational skills, ability to set priorities and execute a plan of action o Verbal and Written Communication Skills o Bilingual (English & Spanish) mandatory Job Type: Full-time Language: English and Spanish (Bilingual) (Required) License/Certification: Driver's License (Required) Work Location: In person, Woodbridge, VA

A leading property management company seeks a dynamic General Manager to lead leasing, marketing, and operations for a student housing community in Washington, DC. This role requires a strategic leader who can drive occupancy, enhance brand awareness, and develop high-performing teams. Candidates should have a Bachelor's degree and at least 3 years of management experience in student housing. Join us to make a significant impact on the resident experience and grow your professional career. #J-18808-Ljbffr

Scale's Public Sector business is growing based on demand from government customers for AI / ML products like computer vision and agentic generative AI applications. As an Operations & Strategy Manager on the Public Sector Business Operations (BizOps) team you will be on the front lines of enabling and accelerating this growth. We are looking for a hard-charging generalist who combines analytical rigor and an obsessive focus on outcomes with an empathetic interpersonal style. If you enjoy solving hard problems while building strong teams & relationships, we'd love to hear from you! You will: Report directly to the Head of Business Operations (BizOps), Public Sector Leverage the full complement of your business toolkit to drive results (business analytics, strategic thinking, operational execution, project/program management, problem framing, executive communication, etc.) Tackle ambiguous, open-ended questions in support of high-priority outcomes, often with a broad set of stakeholders (engineering, analytics, product managers, geospatial experts, delivery, etc.) Help mature key business processes while innovating 01 on new systems; Quickly develop and iterate on solutions, eventually handing them off to the appropriate team member Craft strategies that propel public sector operations growth and organizational evolution Identify cross-project blind spots across our customer programs and uplevel our operational approaches Ideally you'd have: 5+ years of experience in an operations, strategy, or consulting role requiring a blend of operational, strategic, and cross-functional work Experience in product, project, or program management - you can take projects from conceptual problem definition to implemented solution A penchant for digging deep into data, thinking from first principles, and iterating quickly to deliver results A strong orientation towards outcomes and a history of being scrappy when it counts An easygoing interpersonal style and ability to work and build relationships with a wide range of people Experience leading small teams and managing multiple, complex work streams A deep intellectual curiosity about AI and machine learning, particularly in applications that advance national security Nice to haves: MBA or relevant technical degree Experience using Python, SQL, or similar analytical tools to translate insights into actionable outcomes Background in intelligence work and working with / within the U.S. government Previous private sector experience in computer vision, GenAI applications / agents, or similar technologies Active U.S. security clearance (Secret or Top Secret) Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$145,200-$220,000 USDPlease reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado is:$130,900-$217,800 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference . Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION. Introduction Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Protective Services Hotline Supervisor. The successful candidate will join the Preventive and Protective Services Division within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self- determination. Job Summary This Protective Services Hotline Supervisor provides leadership and oversight of staff responsible for receiving and screening referrals to the Child Protective Services (CPS) and Adult Protective Services (APS) Hotline. This position plays a vital role in ensuring timely, consistent, and effective responses to reports of abuse, neglect, and exploitation in accordance with the Code of Virginia and departmental policies. We're seeking an experienced and inspiring leader to supervise staff responsible for screening and determining the validity of both Child and Adult Protective Services referrals through the hotline. The ideal candidate is skilled at motivating and supporting a team in a fast-paced environment, demonstrates sound judgment in decision-making, and ensures timely and accurate responses to community concerns. Core Responsibilities: Supervise and support hotline staff handling CPS and APS referrals, ensuring quality, accuracy, and compliance. Provide case consultation and guidance on assessing safety and risk, ensuring consistency in screening and documentation. Monitor and analyze workflow to identify efficiencies and implement process improvements. Oversee program documentation, case record reviews, and data entry in OASIS and related systems. Maintain program compliance with all state, federal, and local mandates. Address client concerns and complaints with professionalism and empathy. Develop staff skills through coaching, feedback, and performance evaluations. Collaborate with internal and external partners to ensure effective service coordination. Participate in the department's on-call rotation to provide leadership during after-hours emergencies. This position is eligible for a $3,000 hiring bonus in accordance with the county's hiring and retention bonus program. Hiring salary commensurate with experience. Minimum Qualifications Bachelor's degree in Human Services or a related field; four (4) years of directly related human services experience, including one (1) year of supervisory experience. Preferred Qualifications: Master's degree in Social Work or a related field Clinical license (LCSW, LSW). Proficiency with OASIS, Compass, and PeerPlace systems. Experience working in local government. Proven success in creating and implementing efficient processes that improve workflow and service delivery. Experience supervising hotline or protective services staff. Demonstrated expertise in APS and CPS intake policies, procedures, and best practices. Bilingual. Job Contingencies and Special Requirements Pass pre-employment background checks to include criminal, credit, DMV, and CPS checks. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification). Hold and maintain any required licenses for assigned department. Must be able to serve in an on-call rotation and work evenings or weekends as needed. May be required to conduct home visits and transport clients.

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it. We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us. About the Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience. What You'll Do Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators Drive profitable sales through forecasting and scheduling Manages store budget for daily operations in support of the P&L Builds highly productive teams through sourcing, selecting and developing people Accountable for team performance through coaching and feedback. Teaches and trains to build capabilities. Leads the implementation and execution of all Standard Operating Procedures and initiatives Creates an inclusive environment Implements action plans to maximize efficiencies and productivity Performs Service Leader duties Represents the brand and understands the competitors Promotes community involvement Leverages OMNI to deliver a frictionless customer experience Ensures all compliance standards are met Who You Are 3-5 years of retail experience leading others College degree or equivalent experience preferred Demonstrated ability to deliver results Ability to effectively communicate with customers and employees College degree preferred Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays Ability to travel as required Business Acumen skills Established time management skills Strong planning and prioritization skills Benefits at Gap Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry.* Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* Employee stock purchase plan.* Medical, dental, vision and life insurance.* See more of the benefits we offer. *For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Salary Range: $60,800 - $82,100 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customer's needs and grow the business. You will guide your team in being positive, inclusive, and collaborative while helping your customers achieve their goals. Hiring immediately. Get great perks. Full-time hours, generous paid time off, career development program and weekly pay Bonus plan eligible Compensation is based on qualifications and experience 401(k) with company match Full medical, dental and vision insurance Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more And many more benefits Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer Develop team to deliver results through coaching, training, and role playing Attain sales and services goals, profit margin and execution of store operations Establish business cadence for sales readiness Provide direction daily for merchandising opportunities within the store Assist with delegating operational tasks in partnership with the GM Shared responsibility for total store operations and cost control as well as acting as the Floor Leader Champion company initiatives, being adaptable and flexible to change and responsibilities Essential skills and experience: 2+ years managing a sales team in a retail or services industry Experience managing and coaching a team in a customer-centric, solutions-based environment Must be able to engage and speak to customers and understand their needs Strong communication, organization, planning and adaptive to changing business priorities Review results against business goals and strategies and deliver plans for growth and improvement Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to work cooperatively in a high paced and sometimes stressful environment Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously Preferred skills and experience: Experience using financial metrics to track sales progress to drive profitable sales and margins Ability to network and engage with the community Staples does not sponsor applicants for work visas for this position. #LI-RR1 #MGT At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.