Service operator vs communication center operator

The differences between service operators and communication center operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service operator and a communication center operator. Additionally, a service operator has an average salary of $36,971, which is higher than the $30,490 average annual salary of a communication center operator.

The top three skills for a service operator include customer service, food handling and emergency calls. The most important skills for a communication center operator are customer service, emergency situations, and CCTV.

Service operator vs communication center operator overview

	Service Operator	Communication Center Operator
Yearly salary	$36,971	$30,490
Hourly rate	$17.77	$14.66
Growth rate	-4%	4%
Number of jobs	87,078	55,730
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 43%
Average age	53	53
Years of experience	2	2

Service operator vs communication center operator salary

Service operators and communication center operators have different pay scales, as shown below.

	Service Operator	Communication Center Operator
Average salary	$36,971	$30,490
Salary range	Between $19,000 And $71,000	Between $23,000 And $39,000
Highest paying City	Mountain View, CA	Los Gatos, CA
Highest paying state	New York	Minnesota
Best paying company	Google	Rockwell Collins
Best paying industry	-	Technology

Differences between service operator and communication center operator education

There are a few differences between a service operator and a communication center operator in terms of educational background:

	Service Operator	Communication Center Operator
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 43%
Most common major	Business	Criminal Justice
Most common college	-	-

Service operator vs communication center operator demographics

Here are the differences between service operators' and communication center operators' demographics:

	Service Operator	Communication Center Operator
Average age	53	53
Gender ratio	Male, 50.1% Female, 49.9%	Male, 60.2% Female, 39.8%
Race ratio	Black or African American, 14.2% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.5% White, 59.0% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 4.0% Hispanic or Latino, 17.6% Asian, 3.7% White, 59.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	19%	19%

Differences between service operator and communication center operator duties and responsibilities

Service operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Train to be CDL certify by PVTA.
Comply with HIPAA standards and procedures.
Operate and drive commercial HAZMAT liquid nitrogen transports.
Operate CDL trucks in a safe manner to and from location.
Hang drywall, painting; install windows, plumbing, and walls.

Communication center operator example responsibilities.

Interpret and respond to system messages through use of JES2, MVS, SDSF and automate commands.
Utilize Microsoft PowerPoint to create visual representations of banker diagrams; and graphic objects.
Maintain the mainframe job scheduling system monitoring CA7 production support, filling customer request for change orders.
Answer Lenel alarms, monitor CCTVs, conduct camera audits, conduct incidents reports and submit work orders.
Perform UNIX backups and report any necessary abnormalities.
Train new console operators on new Honeywell security system.

Service operator vs communication center operator skills

Common service operator skills

Customer Service, 19%
Food Handling, 18%
Emergency Calls, 9%
CDL, 7%
Inbound Calls, 4%
Service Calls, 3%

Common communication center operator skills

Customer Service, 26%
Emergency Situations, 8%
CCTV, 6%
Incident Reports, 6%
Security Systems, 4%
Background Checks, 4%

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Office and Administrative Industry
Service Operator
Service Operator vs Communication Center Operator

Updated January 8, 2025

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