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The differences between service operators and pbx operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service operator and a pbx operator. Additionally, a service operator has an average salary of $36,971, which is higher than the $29,942 average annual salary of a pbx operator.
The top three skills for a service operator include customer service, food handling and emergency calls. The most important skills for a pbx operator are customer service, patients, and emergency codes.
| Service Operator | PBX Operator | |
| Yearly salary | $36,971 | $29,942 |
| Hourly rate | $17.77 | $14.40 |
| Growth rate | -4% | - |
| Number of jobs | 87,078 | 30,866 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 34% | High School Diploma, 33% |
| Average age | 53 | 53 |
| Years of experience | 2 | 2 |
A service operator is responsible for providing the best customer service by responding to the callers' inquiries and concerns, depending on which business they are employed. Service operators process callers' requests by directing them to specific resources or coordinate with the appropriate person to resolve callers' issues. They also keep an organized record of resolutions for the business reference, as well as for immediate callbacks as needed. A service operator must have excellent knowledge of the industry they are working for, as well as impeccable communication skills to verify and address the callers' needs.
A PBX operator is an individual who works in an office environment and is responsible for answering incoming calls and transferring calls to other individuals within the organization. PBX operators are required to provide excellent customer service and must handle basic questions of customers, such as hours of operation, directions, and direct phone numbers for individuals and departments. They should know how to use the private branch exchange switchboard that can include new connections for long-distance and transmit messages. PBX operators must also perform various tasks such as typing, checking, and recording information.
Service operators and pbx operators have different pay scales, as shown below.
| Service Operator | PBX Operator | |
| Average salary | $36,971 | $29,942 |
| Salary range | Between $19,000 And $71,000 | Between $24,000 And $36,000 |
| Highest paying City | Mountain View, CA | San Francisco, CA |
| Highest paying state | New York | North Dakota |
| Best paying company | Colusa Casino Resort | |
| Best paying industry | - | Hospitality |
There are a few differences between a service operator and a pbx operator in terms of educational background:
| Service Operator | PBX Operator | |
| Most common degree | Bachelor's Degree, 34% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service operators' and pbx operators' demographics:
| Service Operator | PBX Operator | |
| Average age | 53 | 53 |
| Gender ratio | Male, 50.1% Female, 49.9% | Male, 14.5% Female, 85.5% |
| Race ratio | Black or African American, 14.2% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.5% White, 59.0% American Indian and Alaska Native, 1.2% | Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 19% | 19% |