Service operator vs relay operator

The differences between service operators and relay operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service operator and a relay operator. Additionally, a service operator has an average salary of $36,971, which is higher than the $36,743 average annual salary of a relay operator.

The top three skills for a service operator include customer service, food handling and emergency calls. The most important skills for a relay operator are phone calls, customer service, and speech patterns.

Service operator vs relay operator overview

	Service Operator	Relay Operator
Yearly salary	$36,971	$36,743
Hourly rate	$17.77	$17.66
Growth rate	-4%	7%
Number of jobs	87,078	30,971
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 34%	High School Diploma, 31%
Average age	53	53
Years of experience	2	2

Service operator vs relay operator salary

Service operators and relay operators have different pay scales, as shown below.

	Service Operator	Relay Operator
Average salary	$36,971	$36,743
Salary range	Between $19,000 And $71,000	Between $24,000 And $54,000
Highest paying City	Mountain View, CA	-
Highest paying state	New York	-
Best paying company	Google	-
Best paying industry	-	-

Differences between service operator and relay operator education

There are a few differences between a service operator and a relay operator in terms of educational background:

	Service Operator	Relay Operator
Most common degree	Bachelor's Degree, 34%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Service operator vs relay operator demographics

Here are the differences between service operators' and relay operators' demographics:

	Service Operator	Relay Operator
Average age	53	53
Gender ratio	Male, 50.1% Female, 49.9%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 14.2% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.5% White, 59.0% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 3.9% Hispanic or Latino, 17.1% Asian, 4.0% White, 59.3% American Indian and Alaska Native, 1.4%
LGBT Percentage	19%	19%

Differences between service operator and relay operator duties and responsibilities

Service operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Train to be CDL certify by PVTA.
Comply with HIPAA standards and procedures.
Operate and drive commercial HAZMAT liquid nitrogen transports.
Operate CDL trucks in a safe manner to and from location.
Hang drywall, painting; install windows, plumbing, and walls.

Relay operator example responsibilities.

Translate from written ASL to English.
Relay calls for deaf people using tty machines and VCO 's
Receive calls via CRT or similar device from speech/hearing impair users.
Identify customer needs and present an appropriate solution by upselling calling plans.
Attend workshops that deal with learning ASL and the daily living of that particular community.
Acknowledge call and communicate with user via CRT or other terminal until conversation are complete.

Service operator vs relay operator skills

Common service operator skills

Customer Service, 19%
Food Handling, 18%
Emergency Calls, 9%
CDL, 7%
Inbound Calls, 4%
Service Calls, 3%

Common relay operator skills

Phone Calls, 24%
Customer Service, 19%
Speech Patterns, 10%
Deaf Community, 6%
Inbound Calls, 6%
Outbound Calls, 3%