Service operator vs switchboard operator assistant

The differences between service operators and switchboard operators assistant can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service operator and a switchboard operator assistant. Additionally, a switchboard operator assistant has an average salary of $38,484, which is higher than the $36,971 average annual salary of a service operator.

The top three skills for a service operator include customer service, food handling and emergency calls. The most important skills for a switchboard operator assistant are customer service, multi-line switchboard, and AFE.

Service operator vs switchboard operator assistant overview

	Service Operator	Switchboard Operator Assistant
Yearly salary	$36,971	$38,484
Hourly rate	$17.77	$18.50
Growth rate	-4%	-8%
Number of jobs	87,078	27,713
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 43%
Average age	53	53
Years of experience	2	2

Service operator vs switchboard operator assistant salary

Service operators and switchboard operators assistant have different pay scales, as shown below.

	Service Operator	Switchboard Operator Assistant
Average salary	$36,971	$38,484
Salary range	Between $19,000 And $71,000	Between $29,000 And $50,000
Highest paying City	Mountain View, CA	-
Highest paying state	New York	-
Best paying company	Google	-
Best paying industry	-	-

Differences between service operator and switchboard operator assistant education

There are a few differences between a service operator and a switchboard operator assistant in terms of educational background:

	Service Operator	Switchboard Operator Assistant
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Service operator vs switchboard operator assistant demographics

Here are the differences between service operators' and switchboard operators assistant' demographics:

	Service Operator	Switchboard Operator Assistant
Average age	53	53
Gender ratio	Male, 50.1% Female, 49.9%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 14.2% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.5% White, 59.0% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.7% Hispanic or Latino, 16.4% Asian, 3.4% White, 60.7% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between service operator and switchboard operator assistant duties and responsibilities

Service operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Train to be CDL certify by PVTA.
Comply with HIPAA standards and procedures.
Operate and drive commercial HAZMAT liquid nitrogen transports.
Operate CDL trucks in a safe manner to and from location.
Hang drywall, painting; install windows, plumbing, and walls.

Switchboard operator assistant example responsibilities.

Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
Plan and coordinate logistics and materials for board meetings.
Conduct recruiting, hiring, training and supervise PBX operators
Provide logistics support to the Dallas ISD administration in the event of any issues.
Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
Direct, supervise and evaluate work activities of admitting and switchboard personnel.

Service operator vs switchboard operator assistant skills

Common service operator skills

Customer Service, 19%
Food Handling, 18%
Emergency Calls, 9%
CDL, 7%
Inbound Calls, 4%
Service Calls, 3%

Common switchboard operator assistant skills

Customer Service, 20%
Multi-Line Switchboard, 14%
AFE, 7%
Purchase Orders, 5%
Schedule Appointments, 5%
Financial Transactions, 4%

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Service Operator vs Switchboard Operator Assistant

Updated January 8, 2025

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