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  • Director Dietary Services

    St. Mary's General Hospital 3.6company rating

    Service supervisor job in Passaic, NJ

    St. Mary's General Hospital , located in Passaic, NJ, is a community-based tertiary medical center focused on providing quality, compassionate care. It is an acute care hospital providing a broad range of services including cardiovascular services as well as a comprehensive program for cancer care. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. It is the only hospital in Passaic and with over 550 physicians and 1,000 employees, and is one of the largest employers in the county. Every member of the St. Mary's General team is committed to providing respectful, personalized, high-quality care. St. Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a "Top 15 Healthcare System" by Truven Health Analytics. For information, visit *************** Our Director of Dietary Services oversees the food safety and nutritional care aspects of the Food and Nutrition Services Department to ensure full compliance with federal, state and other regulatory agencies. Ensures the efficiency of food prepared in the department taking into consideration food safety, nutritional adequacy and appropriate patient nutritional care responsible for the development and enforcement of policies and procedures that direct clinical services, food preparation, distribution and service, purchasing, sanitation, safety practices, performance improvement, and staff education and development. Education and Work Experience Registered Dietitian (RD) required. Bachelor's Degree, preferably in Food & Nutrition or related field or relevant experience. Two (2) years experience in the fields of nutrition and food service management desirable. Food Safety Certification from an accredited organization and maintain current. St. Mary's General Hospita l offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $76,090.00 to $103,584.00 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ********************************************************************************************
    $76.1k-103.6k yearly 2d ago
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  • Maintenance Operations Supervisor

    Summerhill Associates

    Service supervisor job in Katonah, NY

    At Summerhill Associates, this role leads the delivery of high-end landscape maintenance across a portfolio of premier properties, ensuring every landscape reflects the company's commitment to exceptional quality and horticultural excellence. The position collaborates closely with clients, landscape architects, and internal teams to preserve design intent while identifying opportunities to enhance and elevate each property. This is an exciting opportunity to play a key role in shaping maintenance standards, supporting design initiatives, and influencing the long-term success. Essential Functions: Oversee and lead the execution of all landscape maintenance functions including weekly landscape maintenance, plant health care, tree pruning and replenishment planting Responsible for submitting detailed reports every Friday afternoon and communicating completed work performed that week and the upcoming schedule to the company for all assigned accounts Design, estimate and communicate enhancement and planting opportunities for all landscape maintenance clients with Landscape Architects, Clients and Ownership/Client Representatives Assist with landscape design projects and become familiar with all aspects of design technology Effectively work, communicate and follow-up with landscape architects, designers, clients and builders to ensure maintenance of projects matches design intent Execute all work to the highest horticultural standards Assist in the development of a maintenance manual for all assigned projects that graphically outlines and adheres to horticultural best practices Lead the oversight of maintenance accounts, including coordination with sub-contractors, to ensure jobs are executed to the highest standard Coordinate with sub-contractors, clients and all entities involved in assigned jobs to make sure all aspects of the work are organized, efficient and effectively communicated Coordinate and communicate information on assigned projects between office and field operations Role Responsibilities: Assist with plant sourcing including visiting nurseries to tag plant material for Summerhill Associates as needed Assist with phases of design projects as needed and if schedule allows. This includes design development, sourcing, plant layout and maintenance Assist in the execution of safety training for landscape crews on assigned projects. Ensure that training is executed on a frequent basis and reinforced on job sites Responsible for the training of landscape crews in accordance with the best management practices in all facets of landscape maintenance and horticulture Ensure job sites are organized and clean Perform job start up inspections and recommendations with foreperson/field PM Verify contract specifications for maintenance of plant material are being met Required Skills/Abilities: Good verbal and written communication skills Strong horticultural knowledge AutoCad, Lumion, Sketch Up and Rhino Extremely detail-oriented Ability to read, understand, and execute drawings, and plans
    $48k-82k yearly est. 1d ago
  • Food Services Supervisor

    Christian Health 3.7company rating

    Service supervisor job in Wyckoff, NJ

    Salary Range: $58,000 - $63,500 When determining a base salary or hourly rate, several factors may be considered as applicable such as years of relevant experience, education, credentials. We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are. Why Join Our Team Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference - come join us! We have an exciting opportunity for a Full-time, Food Services Supervisor to join the Dining & Nutrition Services department. The Food Services Supervisor is responsible for providing quality food service to residents, patients and employees, and for maintaining a clean, sanitary unit including organizing and directing dietary personnel to accomplish aforementioned standards. Supervises Dietary employees in absence of Director of Food Services. Demonstrates an understanding of, and embraces, the mission statement of the Christian Health Care Center. Competencies: Supervises tray line for Dinner and Breakfast according to resident tray ticket: Accuracy of resident trays Timeliness according to truck schedule Ensures job flows are followed by all staff for all positions. Completes food production sheets for Cooks and Diet Aides. Ensures staff coverage is adequate, makes necessary changes. Responsible for achieving and maintaining high levels of sanitation in the department. Completes daily paper orders. Monitors, updates and adjusts hours worked by and paid to Food Services staff, in the Enterprise Time and Attendance system, to provide payroll with accurate payroll information. Sets up for special cleaning on unit. Qualifications: 3 years' experience in the food service industry, preferably in a supervisory capacity. Must have experience working in a Senior Living Facility or in a healthcare industry. Experience with State Survey as well as Board of Health Inspection. Active ServSafe Certification. Schedule: 6am-2pm & 12pm-8pm, Monday- Friday and Every other weekend. Education: High School Diploma or equivalent. Secondary education in Food Services/Preparation preferred. Christian Health offers a wide variety of benefits to full-time employees that includes: Discounted health insurance Dental Program Paid Vacation, Personal days, Holidays and New Jersey Sick leave 401k plan for all employees who are 21 years old or older Group Life Insurance & Voluntary Life Insurance Tuition Reimbursement Flexible Benefit plan Employee Assistance Program Direct Deposit Credit Union Child Day Care Center on campus Gift shop on campus Free onsite parking on campus Free meals for all employees Pay differentials Exclusive employee discounts and special offers Access to earned wages prior to payday If you are interested in this great opportunity, please apply today on our website listed below. *************************************
    $58k-63.5k yearly 3d ago
  • Division Service Leader - Personal Lines

    World Insurance Associates 4.0company rating

    Service supervisor job in Brewster, NY

    World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions. Position Summary The Division Service Leader is responsible for leading, developing, and scaling service operations across multiple units within the Personal Lines division. This role provides strategic and operational leadership to Unit Leaders and Service Leaders, ensuring consistent execution of service delivery models, operational excellence, colleague development, and client experience across the division. This position partners closely with senior leadership to implement enterprise strategies, drive profitable growth, support acquisition integration, and ensure alignment with World's operating model, workflows, and professional standards. The Division Service Leader is accountable for division-wide performance, talent strategy, and continuous improvement while fostering a collaborative, high-performance culture. Primary Responsibilities Strategy, Business, & Financial Leadership Partners with executive, divisional, and unit leadership to execute enterprise and divisional strategies Leads division-wide implementation and monitoring of methods, processes, measurements, controls, and structure that drive profitable growth and operational efficiency Establishes and drives utilization of KPIs and performance dashboards to measure results and inform decision-making Provides regular updates on division performance, risks, opportunities, and key initiatives through established governance and meeting cadences Ensures strategic objectives are effectively cascaded to Unit Leaders and service teams Oversees workforce planning, including management of new and replacement hire requests across the division Accountable for division-level billing accuracy, cash collections, and financial controls Ensures integrity and consistency of key data elements across systems and locations Supports acquisition onboarding and integration efforts, including service model alignment, colleague transition, and process adoption Client Experience Owns the Personal Lines client experience strategy and delivery model across the division Ensures consistent quality, timeliness, and service standards across all units and locations Partners with Unit Leaders and Producers to align service delivery with client expectations and growth objectives Ensures service teams maintain disciplined adherence to established workflows, standard operating procedures, and professional excellence standards Establishes and oversees division-wide new business and renewal planning cadences Drives consistency in roles, responsibilities, and team structures across all Personal Lines locations Acts as an escalation point for complex or at-risk client situations and ensures proactive resolution strategies Ensures delivery of Client Service Plans and adherence to defined scopes of service Builds strong partnerships with Shared Services to promote a “one team” culture and seamless client experience Colleague Development & Leadership Creates a high-performance, accountable culture focused on engagement, development, and results Establishes a consistent evaluation and talent review cadence to assess leadership capabilities, competencies, and succession readiness Identifies and supports leadership development opportunities through coaching, mentorship, and stretch assignments Partners with recruiting to attract, assess, and retain top Personal Lines talent Ensures onboarding, training, and ongoing education are delivered consistently across the division Champions diversity, inclusion, and colleague mentorship initiatives Leads change management efforts related to growth, acquisitions, process enhancements, and technology adoption Serves as a subject matter expert in the advancement and implementation of new systems, workflows, and best practices Placement & Carrier Strategy Support Maintains strong knowledge of Personal Lines products, market trends, and carrier strategies Builds and sustains senior-level relationships with carrier partners and intermediaries Ensures placement processes meet quality, timeliness, and consistency standards across the division Drives alignment with Personal Lines placement specialists and carrier engagement strategies Oversees adherence to marketing protocols, timelines, and underwriting guidelines Supports complex placement initiatives and escalations as needed Ensures carrier insights and changes are communicated effectively to Unit Leaders and service teams Executive Client & Operational Oversight Provides strategic oversight for complex or high-value Personal Lines client relationships as needed Partners with Producers and leadership on client strategy, retention, and growth initiatives Ensures consistent standards for documentation, system accuracy, and workflow compliance Oversees effective delegation and utilization of service, support, and shared services resources Uses data and insights to identify trends, risks, and opportunities for improvement across the division Position Specific Skills/Qualifications 10+ years of Personal Lines insurance experience with a comprehensive understanding of personal insurance coverages and service models Demonstrated experience leading and developing leaders across multiple teams, locations, or units Prior experience supporting or integrating acquisitions strongly preferred Active state Property & Casualty insurance license required Proven ability to drive operational excellence, change management, and scalable service models Strong strategic, analytical, and financial acumen with the ability to interpret and act on performance metrics Exceptional written, verbal, and interpersonal communication skills Strong functional knowledge of Excel and Microsoft Office products Ability to influence across levels, build trust, and partner effectively with internal and external stakeholders Strong problem-solving, decision-making, and critical-thinking skills Ability to operate effectively in a fast-paced, growth-oriented environment with a high degree of accountability Physical Demands & Working Conditions Physical Demands Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally. Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #LI-HZ1
    $80k-115k yearly est. Auto-Apply 8d ago
  • Service Desk Supervisor

    Bio-Reference Laboratorie

    Service supervisor job in Elmwood Park, NJ

    The Service Desk Supervisor role is responsible for supporting daily Service Desk operations and ensuring that end users receive timely and effective assistance. This includes supervising frontline support staff, coordinating incident and request workflows, and overseeing basic procedures related to the identification, prioritization, and resolution of service issues. The supervisor will collaborate with a managed services call center as well as internal desktop support team members to maintain consistent quality of service across BioReference Health LLC. The Supervisor will support Desktop Services operations, partially outsourced and partially internal and will work closely with the Director of Operations, IT Infrastructure & Operations to contribute to continuous improvement of technologies and processes supporting end users. Responsibilities: Duties may include but are not necessarily limited to the following: * Oversee day-to-day Service Desk operations including incident management, service request fulfillment, ticket escalations, and tracking of service commitments. * Ensure adherence to ITIL processes, specifically Incident, Request, Problem, and Knowledge Management. * Maintain and help improve SLAs, KPIs, and service quality metrics in coordination with the Director of Operations. * Drive continuous service improvement initiatives to enhance responsiveness, user satisfaction, and operational efficiency. * Support compliance-related processes and documentation relevant to SOX, SOC 2, and internal audit functions, ensuring controlled handling of confidential information. * Facilitate and support the installation, testing, and setup of new hardware and software. * Assist desktop engineers with escalated or complex issues as needed. * Provide hands-on technical support as required, including software installation, hardware configuration, system/application setup, and backup processes. * Validate and test fixes to ensure proper resolution and avoid recurring issues. * Supervise Level I -- Level II internal support staff, offering coaching, guidance, and support to improve team performance and technical capabilities. * Manage scheduling, workload assignments, and coverage planning to ensure consistent support availability. * Conduct performance feedback discussions, assist with hiring processes, and support training and development of team members. * Lead by example and foster a service-oriented culture emphasizing ownership, responsiveness, and continual improvement. * Monitor Service Desk and Desktop Support performance metrics and escalate trends affecting service quality. * Capture and analyze operational data to make recommendations for process improvements. * Assist in enforcing policies, procedures, and standards to ensure consistent service levels. * Promote effective collaboration between Service Desk, Desktop Support, Infrastructure, and other IT teams. * Support tracking of IT inventory, deployment of devices, and forecasting equipment needs. * Assist with IT purchasing and asset lifecycle processes in coordination with Infrastructure & Operations leadership. Qualifications * Bachelor's degree preferred; equivalent experience considered. * 2--4+ years of IT support or service desk experience; healthcare experience is a plus. * Strong organizational, communication, and follow-up skills; ability to multitask in a fast-paced environment. * Experience providing guidance or mentorship to junior technical staff. * Familiarity with ITIL processes and incident/request workflows. * Basic understanding of asset management and compliance-related requirements (e.g., SOX, SOC 2). * Strong written and verbal communication skills; ability to interact professionally with stakeholders at all levels. * Proficiency with Microsoft Office tools; familiarity with Visio and project-tracking tools is helpful. * Working knowledge of Microsoft technologies including Windows, M365, and user/device administration. * Exposure to cloud environments such as Azure is a plus. * Awareness of security best practices and standard end-user support procedures. BioReference Health, LLC is an Equal Opportunity Employer. This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority.
    $51k-95k yearly est. 25d ago
  • Meter Service Supervisor

    Veolia 4.3company rating

    Service supervisor job in New Rochelle, NY

    Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions. Primary Duties/Responsibilities: Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis. Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely. Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely. Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies. Manage call escalations for customers with appointments, and scheduling conflicts. Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division. Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs. Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's. Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State. Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives. Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies. As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management. Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results. Computer skills are required. Incumbent must have a passion for serving customers and providing an exceptional customer experience. Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary. Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns. Qualifications Education/Experience/Background: Bachelor's Degree or 5 years of experience managing a team. Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance. Plumbing experience is a plus, but not required. Direct supervision of union workforce. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Knowledge of field service/metering operations. Leadership qualities needed to motivate and direct staff. Ability to multitask, handling multiple deadlines and projects. Strong oral, written, and interpersonal skills. Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc. Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. Knowledge of NYS Regulations, meter testing and NY Sanitary Code. Budgeting for Meter Service operations. Required Certification/Licenses/Training: Valid Driver's License. New York State Backflow Testing Certification (not required for employment). Additional Information Pay Range: $73000 to $89000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $73k-89k yearly 7d ago
  • Director of Youth Development Services

    Community Charter School of Paterson 3.7company rating

    Service supervisor job in Paterson, NJ

    The Director of Youth Development Services is responsible for leading, managing, and overseeing all youth development programs and initiatives. This role includes strategic planning, program development, staff supervision, and community engagement to ensure the holistic growth and development of young people in Paterson NJ Essential Duties and Responsibilities Key Responsibilities & Outcomes * Leads the School Based Youth Services Team committed to helping young people build on existing assets to make positive choices about their health and well-being, academic achievement, interaction with others, and out-of-school opportunities. * Oversees the development and facilitation of workshops and events geared towards healthy youth development, academics, life skills, health, and other positive topics. * Ensures delivery of individual and group support services to students. * Ensure programs comply with all relevant regulations, policies, and standards. * Develop and implement policies and procedures to ensure the safety and well-being of youth participants. * Building and maintaining relationships with program partners and sites, meeting regularly with school administrators and partners * Recruiting and hiring program staff and independent service contractors as per grant requirements * Direct supervision and evaluation of staff members, teachers/tutors and independent service contractors * Leading staff meetings and professional development trainings * Assists students in connecting to resources within and outside of their school community. * Completes reports and documentation needed for the program. * Maintains program files and ensures effective data collection for evaluation purposes and program compliance. * Manage discretionary budget for program; includes following expenditure guidelines as per the funding source and CCSP Administration. * Advocate for youth development issues and represent the organization in community meetings and events * Other duties as assigned Qualifications * Bachelor's degree required and Master's Degree preferred with documented 5 years of * experience in youth development programming. * Computer literate with proficiency in MS office products (Word, Excel, PowerPoint). * Skilled at managing outreach to community partners and employers. * Ability to multi-task. * Ability to work effectively as a member of a team. * Ability to work flexible hours, including evenings and weekends, as required. * Strong leadership and organizational skills. * Excellent communication and interpersonal abilities. * Experience with program development, strategic planning, and budget management. * Knowledge of best practices in youth development and a commitment to fostering positive outcomes for young people. Compensation & Benefits In addition to a competitive salary, CCSP offers a full comprehensive benefits plan. The Community Charter School of Paterson is an equal-opportunity employer.
    $93k-134k yearly est. 27d ago
  • Operations Supervisor, Jackpocket

    Draftkings 4.0company rating

    Service supervisor job in Newburgh, NY

    At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As an Operations Supervisor, you'll lead a team at the heart of our innovative lottery courier product, Jackpocket. You'll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You'll shape key decisions on personnel management, process development, and operational improvements to maintain excellence. In this fast-growing industry, your leadership will directly impact and elevate the digital lottery courier experience for our customers. What you'll do as an Operations Supervisor * Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands. * Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks. * Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages. * Accurately and promptly handle the redemption of high-value lottery tickets. * Manage inventory and ensure office supplies and equipment are ordered as needed. What you'll bring * Availability to support a continuous operation including nights, weekends, and holidays. * A commitment to promoting safety, efficiency, and adherence to industry regulations. * Ability to promote a positive work environment through strong leadership and problem-solving skills. * Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel. * Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently. * Leadership experience in recruiting, hiring, training, and motivating employees. * Physical capability to stand and walk frequently and occasionally lift up to 25 lbs. #LI-AJ2 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US hourly rate for this full-time position is 23.08 USD - 28.85 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $41k-71k yearly est. Auto-Apply 60d+ ago
  • SERVICE SUPERVISOR - COMPUTER REPAIR

    Micro Center C Corporation

    Service supervisor job in Yonkers, NY

    Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
    $64.4k yearly 14d ago
  • Service Supervisor - Computer Repair

    Opportunities To

    Service supervisor job in Yonkers, NY

    MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
    $64.4k yearly 60d+ ago
  • Manager - Peer Recovery Services

    Eva's Village 3.6company rating

    Service supervisor job in Paterson, NJ

    Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva's Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program. Job Duties 1. Embodies Eva's Village's core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers. 2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff. 3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards. 4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services. 5. Maintains effective intra-office and inter-office communication within departments. 6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up). 7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment. 8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following: · Number of reported opioid overdose reversals by Emergency Department. · Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender · Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC) · Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.) · Number of follow-up phone calls by Recovery Specialists per month 9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter. 10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel. 11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs. 12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed. 13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery. 14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services. 15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment 16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system. 17. Advocating on behalf of the patient. 18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program. 19. Shall assist the Recovery Specialists when necessary. 20. As the Patient Navigator shall also engage in, but not limited to, the following: a. Will be on-call at all times for the OORP program after the scheduled employment shift. b. Document the integrated case plan in the individual's case file, as well as document how the warm hand-off was conducted. 21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator. Qualifications 1. Must possess a master's degree in health, psychology, counseling, social work, education or other behavioral health profession. 2. Must possess a Certified Peer Recovery Specialist Certification. 3. Experience working within evidence-based practices. 4. Ability to speak, read, and write English. 5. Must be able to work independently and complete assignments with minimal supervision. 6. Good interpersonal skills are required. 7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. EXPERIENCE: 1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities. 2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices. 3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques. 4. Knowledge of the principles of recovery for either substance use or mental health disorders. 5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values a. and beliefs and how to access; faith-based organizations and how to access. 6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports. 7. Must be nonjudgmental of or adults who have a substance use or mental health disorder. 8. Must have ability to establish empathy with the individual. 9. Must have ability to work with diverse populations and cultural backgrounds. 10. Must be comfortable in working independently in community settings. 11. Must have willingness and open-mindedness to follow established procedures. 12. Must have acceptance of extremely flexible working hours
    $59k-78k yearly est. Auto-Apply 60d+ ago
  • Director of Services

    HG 4.2company rating

    Service supervisor job in Wanaque, NJ

    As a pivotal leader within our organization, the Director of Services is responsible for overseeing all service-related activities, ensuring exceptional outcomes and alignment with our strategic objectives. This role demands a seasoned leader who can effectively manage, supervise, and enhance our service offerings. Key Responsibilities: Leadership and Management: Act as a senior leader and manager within the organization, providing strategic and operational oversight for the services team. Supervise all service-related functions and ensure alignment with the organization's goals and objectives. Strategic Planning: Develop and implement strategic plans to build the team both strategically and operationally. Ensure that all products and services meet the high standards and requirements set by the President. Budgeting and Metrics: Oversee budgeting, training, and manpower planning. Utilize metrics to drive decisions in support of business development, product execution, and customer satisfaction. Product and Service Execution: Ensure the successful execution of services and products, maintaining a focus on quality, efficiency, and customer satisfaction. Support Business Development: Collaborate with the business development team to identify and capitalize on new opportunities, fostering growth and enhancing service delivery. Stakeholder Management: Maintain effective communication with all stakeholders, including the President, to ensure transparency and alignment on service delivery expectations and organizational goals. Qualifications: Proven experience in a leadership role within a service-driven environment. Strong understanding of organizational metrics, including budgeting, training, and manpower allocation. Exceptional strategic planning and management skills. Excellent communication and interpersonal skills. Ability to lead, motivate, and manage teams to achieve exceptional performance. Requirements: Bachelor's degree or relevant professional experience 7 to 10 years of investigative or intelligence experience with progressive 5 years of management experience. Superb communication, writing, speaking, and interacting with individuals and groups at all levels. Fundamental understanding and execution of business competencies (personnel, finance, resource management, customer service, marketing, and reporting) Demonstrated experience leading product and project development efforts. Advanced skills with computer programs and online resources for course development, delivery, project management, and other aspects of the job. Detail-oriented and comfortable in a collaborative and agile team environment. Excellent judgment and people skills; ability to forge strong working relationships with stakeholders and clients. Obtain OSMOSIS OSC certification within 6 months. Preferred: Recent and senior experience conducting investigations and intelligence analysis using techniques and tradecraft. Experience in entrepreneurship and business management. Possess Open-Source Intelligence (OSINT) or Cyber Investigation Certification.
    $91k-127k yearly est. 7d ago
  • Regional Supervisor, Pre-K Before & After School Programs

    Healthy Kids Programs

    Service supervisor job in Yonkers, NY

    WHO WE ARE: Healthy Kids is not just another childcare provider. We are Inc. 5,000's fastest-growing provider of Early Learning, Before and After School, and Summer Camp Programs with over 100 locations and growing. We are a certified benefit corporation on a mission to reinvent accessible and affordable childcare for today's families and create opportunities for our team to do what they love (and feel valued while doing it). Join our award-winning community and dive into a world of excitement, growth, and endless possibilities. Check out what it's like to work with us at *********************************************** We are seeking a dedicated and experienced Part-Time Regional Supervisor to oversee Before and After School Programs serving Pre-K students across multiple locations in Westchester and Putnam Counties. The Supervisor will provide leadership, operational oversight, and program quality assurance for several school-based sites, ensuring that all programs meet Healthy Kids, district, and OCFS standards. This position is ideal for an educator or administrator passionate about early learning, child development, and team leadership who is looking for a flexible, school-year schedule. PAY: $35.00 - $40.00 per hour (based on qualifications and experience) JOB STATUS: Part-time, non-exempt SCHEDULE: 200 days total 180 school days (aligned with district calendar) 20 planning days (5 in July and 15 in August prior to the school year) HOURS: Approximately 25-30 hours per week (typically mid-morning through afternoon; some flexibility required for site visits and meetings) KEY RESPONSIBILITIES: Oversee daily operations of multiple Before and After School programs for Pre-K students in Westchester and Putnam Counties. Supervise and support Site Directors, Teachers, and Assistants to ensure consistent program quality and compliance. Ensure adherence to OCFS regulations, district contracts, and Healthy Kids policies. Collaborate with school district administrators to maintain strong partnerships and ensure alignment with district goals. Monitor classroom environments and provide coaching to enhance early learning practices. Support implementation of developmentally appropriate activities promoting social, emotional, and academic growth. Manage staff schedules, ratios, attendance, and professional development. Assist with hiring, onboarding, and training of new staff members. Build strong relationships with families and school partners through open, positive communication. Participate in program evaluation and continuous improvement processes (ECERS, QUALITYstarsNY, NAEYC). Requirements MINIMUM QUALIFICATIONS: Current NYS teaching certificate valid for service in early childhood or elementary grades (Birth-Grade 2, N-6, or equivalent). Bachelor's degree (Master's preferred) in Early Childhood Education, Elementary Education, Child Development, or a related field. Minimum 3 years of experience in early childhood education, school-age childcare, or program administration. At least 2 years of experience as a Pre-K lead teacher. Demonstrated ability to manage multiple sites and lead a team of educators effectively. ADDITIONAL QUALIFICATIONS: Strong knowledge of OCFS regulations and early childhood education standards. Familiarity with Creative Curriculum, ECERS, and QUALITYstarsNY preferred. Warm, professional, and approachable leadership style with strong communication and organizational skills. Commitment to diversity, inclusion, and family engagement. Ability to travel between multiple sites within Westchester and Putnam Counties. Must have the physical ability to participate in program activities and lift up to 50 lbs. if needed. PART-TIME PERKS: Telehealth Benefits: Stay healthy and happy with access to virtual care Vision Insurance: Keep your vision clear-because we want you to see your future with us! Dental Insurance: Smile bright with dental coverage that keeps you healthy from the inside out. AFLAC Supplemental Plans: Because we believe in going above and beyond to take care of our team. 401(k) for eligible employees: Yep, we're serious about your future too! Paid Sick Time Off: Because your health should always come first. On-Demand Pay: Why wait for payday when you can have your money when you need it? Career Development: Level up your skills and expertise on us! Growth Opportunities: We're growing and we need people to grow with us! Healthy Kids is dedicated to creating a workforce that promotes and supports diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Healthy Kids Programs makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, visit: healthykidsprograms.com Salary Description $35.00 - $40.00 per hour
    $35-40 hourly 7d ago
  • Branch Operation Supervisor

    Alma Bank 3.8company rating

    Service supervisor job in Fort Lee, NJ

    Alma Bank, headquartered in Long Island City, New York and having 13 branches located throughout Queens, NYC, New Jersey, Brooklyn, Long Island and the Bronx, brings personal service back to personal banking. We have genuine banking professionals ready to serve our customers, and offer a full range of products and services. Alma delivers a private banking style experience to our business banking customers. Come join our winning team! Alma Bank is looking for an experienced Branch Operation Supervisor to work out its Fort Lee, NJ Branch. SUMMARY Coordinate with branch manager in implementing and carrying out bank policy with respect to overall operations of the branch. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assigns duties and work schedules to workers to ensure efficient functioning of the branch. Train employees in customer service and banking procedures. Assist Branch Manager in the accomplishment of branch goals. Oversee day to day operation of the branch. Oversee the flow of cash and financial instruments in accordance with company policy. Assess risk of all financial transactions executed by organization personnel. Monitor activities to implement institution's policies, procedures, and practices Effectively communicate with customers to resolve account problems. Approve & authorize checks and assist teller to solve any operational issues. During peak periods assist Universal Bankers in opening new accounts and assure quality of customer service of the Branch. Manage & report to Branch Manager of any teller shortages or overages. Conduct security check of building and all tellers stations. Ensure completion of daily assigned tasks and responsibilities. Maintains harmony among workers and resolves grievances. Ensure completion of daily assigned tasks and responsibilities. Monitor and review financial institution's security procedures and control access to vault. Continually updates and apprises Branch Manager of status of branch operations and pending issues. EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or one year+ related experience and/or training; or equivalent combination of education and experience. Benefits: Salary is commensurate with experience. Alma Bank employees work in an open and collaborative environment. Alma Bank Offers its eligible employees a generous matching 401(k), excellent healthcare coverage (medical/dental/vision), short and long term disability, life insurance and long term care options. Alma Bank is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law. No Agencies Please
    $45k-75k yearly est. Auto-Apply 60d+ ago
  • ABM & Lead Management Supervisor

    Lancesoft 4.5company rating

    Service supervisor job in Hoboken, NJ

    This is a HYBRID role with expected onsite work Tue-Thur. Lead the strategy, operating model, and performance governance for our Account-Based Marketing (ABM) and Lead Management across U.S. Food service operators. You will design the plays, handoffs, SLAs, and measurement that connect insight →samples →pilots →rollouts →retention. You'll partner closely with Sales, Culinary (chef team), Marketing, Data/Tech team (who execute tracking, integrations, and campaigns). Key Responsibilities 1. Strategy & Planning o Define ICP, account scoring& tiers (leveraging multiple 1st, 2nd and 3rd party data sources) and channel mix (Acquire: Social, Search, Programmatic, Offline Event/ SR;Engage: Website/ APP/ SMS/ EDM;Convert: SR/ Sysco/US Foods/RD/Amazon/FSD). o Set account- and lead-level qualification (MQA/IQA & MQL/SAL/SQL) and the ABM roadmap. 2. Process & Orchestration o Build playbooks for each segment: triggers, offers (samples/pilots), content by role (Culinary, Procurement, Ops, Owner/GM), and sales SLAs. o Own lead routing & handoff design, event workflows and conversion feedback loop. 3. Measurement & Optimization o Define KPI tree and dashboards (account engagement, conversion rate) and generate data-driven insights and iterations. o Run monthly experiments (audience, offer, creative, cadence) and drive QBRs with clear insights and actions. 4. Cross-Functional Leadership o Partner with Data/MarTech to implement tracking and ABM signals (e.G., 6sense) into CRM/CDP. o Enable Sales with account insights and role-based assets; Qualifications & Experience Requirements ·5+ years in B2B growth/ABM/demand gen or marketing operations with proven strategy + program ownership (not just execution). ·Demonstrated success designing ABM plays and lead lifecycles that improved pilot/rollout rates and reduced cost-per-SAL. ·Familiar with ABM platforms (e.G. 6sense) and Marketing Automation Platforms (e.G.
    $73k-107k yearly est. 49d ago
  • Call Center Supervisor

    Turn2Partners

    Service supervisor job in Hackensack, NJ

    We are seeking a detail-oriented and experienced Call Center Supervisor to oversee a team of Intake and Outbound Representatives handling sensitive, high-volume claimant interactions. The Supervisor will be responsible for ensuring quality, compliance, team performance, and client satisfaction, while supporting daily operations and coaching a team of 10-15 agents. Key Responsibilities Team Management & Daily Operations Supervise, schedule, and support a team of 10-15 Call Center Representatives. Monitor call queues, response times, and service level metrics in real time. Ensure appropriate coverage during high-volume spikes or time-sensitive campaigns. Serve as the first point of escalation for challenging or sensitive calls. Performance Management Track and review agent productivity, attendance, and call metrics. Provide coaching, feedback, and recognition to team members. Assist with onboarding and training reinforcement for new hires. Process & Workflow Oversight Enforce consistent use of scripts, intake protocols, and CRM documentation standards. Recommend improvements to workflows, escalation processes, and call handling. Cross-Department Collaboration Communicate campaign-specific updates, process changes, or urgent instructions across teams. Partner with leadership and technical support to resolve operational issues. Required Qualifications 1-3 years of experience in a call center supervisory role. Experience in high-volume, compliance-driven environments strongly preferred. Strong understanding of call center KPIs and performance metrics. Excellent communication, coaching, and problem-solving skills. Familiarity with call center systems such as dialers, CRMs, and e-signature platforms. Bilingual (Spanish) skills are a plus.
    $31k-52k yearly est. 60d+ ago
  • Airport Service Concierge - (Part- Time)

    Delux Public Charter, LLC

    Service supervisor job in White Plains, NY

    Job Description This Is How We Fly At JSX, we're not just a lifestyle carrier - we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. This is a part-time opportunity. At this time, part-time Airport Service Concierge Cremembers will work no more than 25 hours per week and will not be scheduled for overtime. About the Role: As an Airport Services Concierge, you'll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience-guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You'll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential. A Day in the Life: You'll be assigned to one of the following key roles each shift, depending on the needs of the day: Check-in Agent: Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials. Boarding Agent: Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures. Security Screening Support: Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance. Ground Security Coordinator (GSC): Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities. Additional responsibilities include: Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers. When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures. Why You'll Love This Role: Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support. No Two Days Are the Same: With rotating posts and a variety of responsibilities, you'll enjoy a fast-paced, engaging work environment. Make a Meaningful Impact: You'll be part of the Customer journey from start to finish, helping create memorable travel experiences. Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations. What Makes a Successful Airport Service Concierge? We're looking for someone who is: Approachable: You create a welcoming environment where Crewmembers and Customers feel comfortable asking questions, sharing feedback, and collaborating. Customer-Focused: You're passionate about exceeding Customer expectations. Collaborative: You know how to work seamlessly with cross-functional teams. Organized: You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks. Proactive: You anticipate needs, take initiative, and solve problems after they arise. Entrepreneurial: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience Requirements: In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment. High school diploma or GED Ability to occasionally lift 75+ pounds Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing. Available to work flexible shifts including early mornings, late nights, holidays, and weekends. Preferred Experience: 2+ years of customer service experience. Aviation experience. Skills, Licenses, & Certifications: Current and valid Driver's license required. Important Safety and Security Requirements: All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggaged security screening, and are responsible for: Monitoring the operational environment and reporting safety risks in real time Ensuring compliance with updated policies, alerts, and regulatory guidance Maintaining personal readiness for safety-sensitive duties Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines Pay & Perks: Compensation is $20.00/hour. This was established after performing market research and is aligned with our approach to compensation. Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family. 401(k) match: 50% of your first 8% Additional Information: May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, Security Screening, etc). JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law. Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!
    $20 hourly 27d ago
  • Airport Service Concierge - (Part- Time)

    JSX

    Service supervisor job in Harrison, NY

    This Is How We Fly At JSX, we're not just a lifestyle carrier - we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. This is a part-time opportunity. At this time, part-time Airport Service Concierge Cremembers will work no more than 25 hours per week and will not be scheduled for overtime. About the Role: As an Airport Services Concierge, you'll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience-guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You'll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential. A Day in the Life: You'll be assigned to one of the following key roles each shift, depending on the needs of the day: Check-in Agent: Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials. Boarding Agent: Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures. Security Screening Support: Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance. Ground Security Coordinator (GSC): Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities. Additional responsibilities include: Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers. When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures. Why You'll Love This Role: Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support. No Two Days Are the Same: With rotating posts and a variety of responsibilities, you'll enjoy a fast-paced, engaging work environment. Make a Meaningful Impact: You'll be part of the Customer journey from start to finish, helping create memorable travel experiences. Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations. What Makes a Successful Airport Service Concierge? We're looking for someone who is: Approachable: You create a welcoming environment where Crewmembers and Customers feel comfortable asking questions, sharing feedback, and collaborating. Customer-Focused: You're passionate about exceeding Customer expectations. Collaborative: You know how to work seamlessly with cross-functional teams. Organized: You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks. Proactive: You anticipate needs, take initiative, and solve problems before they arise. Entrepreneurial: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience Requirements: In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment. High school diploma or GED Ability to occasionally lift 75+ pounds Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing. Available to work flexible shifts including early mornings, late nights, holidays, and weekends. Preferred Experience: 2+ years of customer service experience. Aviation experience. Skills, Licenses, & Certifications: Current and valid Driver's license required. Important Safety and Security Requirements: All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggaged security screening, and are responsible for: Monitoring the operational environment and reporting safety risks in real time Ensuring compliance with updated policies, alerts, and regulatory guidance Maintaining personal readiness for safety-sensitive duties Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines Pay & Perks: Compensation is $20.00/hour. This was established after performing market research and is aligned with our approach to compensation. Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family. 401(k) match: 50% of your first 8% Additional Information: May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, Security Screening, etc). JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law. Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!
    $20 hourly 26d ago
  • Team Leader, RN

    Christian Health 3.7company rating

    Service supervisor job in Wyckoff, NJ

    Hourly Rate Range: $43.58 - $46.15 When determining a base salary or hourly rate, several factors may be considered as applicable such as years of relevant experience, education, credentials. We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are. Why Join Our Team Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference - come join us! We have an exciting opportunity for a Full-Time Team Leader, RN to join Heritage Manor. The Team Leader LTC is responsible to provide leadership, direction and support in accordance with the goals and objectives of Christian Health and Nursing Department. Such supervision must be in accordance with current Federal, State and local standards, guidelines and regulations that govern the facility and as may be required by the Director/Assistant Director or Shift Supervisor to ensure that the highest degree of quality care is maintained at all times. Demonstrates an understanding of, and embraces, the mission statement of Christian Health. Competencies: Ensures that all personnel involved in providing care to the resident are aware of the Plan of Care in administering daily care to the resident. Review incident reports and initiate investigation. Attend Interdisciplinary meetings and reviews Plan of Care with resident/families and charts notes in an informative and descriptive manner that reflects the care provided to the resident as well as the residents' response to the care. Notifies the resident's attending physician and next of kin when there is a change in the resident's condition. Completes accident/incident reports, as necessary. Accompanies WOCN in weekly wound rounds. Review weekly wound logs; ensures that new wounds are measured and log is completed. Ensures appropriate interventions are ordered and in place and that weekly assessment are being completed by wing nurse. Monitor call bell response time. Participates in the maintenance of the infection control program for monitoring communicable and/or infectious diseases among the residents and personnel. Reviews, prepares and administers medications and treatments as ordered by the physician and within the guidelines of good nursing practice. Develops work assignments and/or assists in completing and performing such tasks. Reviews medication administration records for completeness of information, accuracy in the transcription of the physician's order, and adherence to stop policies. Directs the day-to-day functions of the nursing activities in accordance with current rules, regulations, and guidelines that govern the long term care facility ensuring that policy and procedures are followed. Admits, transfers, and discharges residents as required. Provides direct patient care. Obtains sputum, urine and other lab tests as ordered. Makes independent decisions concerning nursing care. Ensures resident's rights are being met by all nursing staff. Ensures that narcotic records are accurate for shift, for the unit Omni cell and for those residents assigned. Notifies the Supervisor of all drug and narcotic discrepancies noted on your shift. Maintains effective discipline through communication, coaching, counseling and corrective action. Completes performance evaluations for Certified Nursing Assistants and provide feedback to staff regarding performance. Consults with the resident's physician in planning resident care, treatment, rehabilitation, etc. as necessary. Schedules daily rounds to observe resident status, staff needs, as well as staff adherence to Policy and Procedure. Maintains the confidentiality of all resident care information and staff maintains resident's dignity and confidentiality. Reviews complaints and grievances made by the resident/family and makes a written/oral report to the Supervisor. Assures that a stock level of medications, medical supplies, equipment, etc. is maintained on premises at all times to adequately meet the needs of the resident. Meets with residents, and/or family members, as necessary. Reports problem areas to the Supervisor. Assists the staff nurse in monitoring seriously ill residents. Gives/receives the nursing report upon reporting in and ending shift duty hours. Orders prescribed medications, supplies and equipment as necessary and in accordance with established policies. Participates in the orientation of new residents/family members to facility. Ensures that all nursing service personnel follow established departmental policies and procedures. Transcribes physician's orders to electronic Physician Order record, medications administration records and treatment/care plan as required. Provides information to the Quality Assurance and Assessment Committee as requested. Monitors shift's personnel to assure that they are following established safety regulations in the use of equipment and supplies. Keeps the Supervisor informed of the status of residents and problem areas through written/oral reports. Recommends to the supervisor the equipment and supply needs of the department. Reports problem areas to the Supervisor. Performs administrative duties such as completing Medical forms, reports, evaluations, studies, charting, etc. as necessary. Monitors medication passes and treatment schedules to assure that medications are being administered as ordered and that treatments are provided as scheduled. Requisitions and arranges for diagnostic and therapeutic services as ordered by the physician and in accordance with established procedures as necessary. Administers professional services such as; catheterization, tube feeding, suction, applying and changing dressings/bandages, packs, colostomy, and drainage bags, taking blood, giving massages and range of motion exercises, care of the dead/dying, etc. as required. Develops work assignments, and/or assists Staff nurses in completing and performing such tasks. Conduct regular rounding & makes reports and recommendations to Nursing Administration concerning operations of their unit. Attends and participates in continuing educational programs designed to keep abreast of changes in this profession, as well as to maintain licensure on a current status. Participates in survey (inspections) made by authorized government agencies. Assists in the preparation of the Nursing Services Department's budget for equipment, supplies and labor. Assists in developing, implementing and maintaining safety standards, infection control protocols and procedures for reporting hazardous conditions or equipment. Carries out QAPI roles and responsibilities as assigned in an effort to improve processes involved in health care delivery and resident quality of life. Follows established policies and procedures in support of CH QAPI efforts to ensure high quality care. Qualifications: Must possess, as a minimum, one year experience in a hospital, long-term care facility, or other related health care facility. Must have training in rehabilitative and restorative nursing practices. Must possess a current, unencumbered license to practice as a RN in New Jersey. Schedule: 8am-4pm, Monday - Friday. Education: A graduate of an accredited school of nursing. BSN Preferred. Christian Health offers a wide variety of benefits to full-time employees that includes: Discounted health insurance Dental Program Paid Vacation, Personal days, Holidays and New Jersey Sick leave 401k plan for all employees who are 21 or older Group Life Insurance & Voluntary Life Insurance Tuition Reimbursement Flexible Benefit plan Employee Assistance Program Direct Deposit Credit Union Child Day Care Center on campus Gift shop on campus Free onsite parking on campus Free meals for all employees Pay differentials Exclusive employee discounts and special offers Access to earned wages prior to payday If you are interested in this great opportunity, please apply today on our website listed below. *************************************
    $43.6-46.2 hourly 3d ago
  • Meter Service Supervisor

    Veolia 4.3company rating

    Service supervisor job in New Rochelle, NY

    Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions. Primary Duties/Responsibilities: Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis. Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely. Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely. Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies. Manage call escalations for customers with appointments, and scheduling conflicts. Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division. Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs. Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's. Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State. Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives. Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies. As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management. Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results. Computer skills are required. Incumbent must have a passion for serving customers and providing an exceptional customer experience. Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary. Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns. Qualifications Education/Experience/Background: Bachelor's Degree or 5 years of experience managing a team. Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance. Plumbing experience is a plus, but not required. Direct supervision of union workforce. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Knowledge of field service/metering operations. Leadership qualities needed to motivate and direct staff. Ability to multitask, handling multiple deadlines and projects. Strong oral, written, and interpersonal skills. Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc. Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. Knowledge of NYS Regulations, meter testing and NY Sanitary Code. Budgeting for Meter Service operations. Required Certification/Licenses/Training: Valid Driver's License. New York State Backflow Testing Certification (not required for employment). Additional Information Pay Range: $73000 to $89000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $73k-89k yearly 37d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Clarkstown, NY?

The average service supervisor in Clarkstown, NY earns between $44,000 and $120,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Clarkstown, NY

$73,000

What are the biggest employers of Service Supervisors in Clarkstown, NY?

The biggest employers of Service Supervisors in Clarkstown, NY are:
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