Service supervisor jobs in Huntersville, NC

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives. Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys. Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces. Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities. Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps. Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership. Represents USAA at selected public events engaging the military community. Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations. Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience. Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners. Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy. 3 years of direct team lead or management experience required. 20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer). Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment. Strong leadership, communication, and interpersonal skills Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions. Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights. Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics. Possession of Military ID card required. What sets you apart: Military assignment serving in a senior military leadership position. Staff and leadership experience serving at a major military command or higher headquarters. Extensive knowledge of military leadership structure and military installation functions. Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services. Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary. Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends. 10-years or more experience engaging the military community. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Charlotte, NC. We are actively seeking a HVAC Service Manager with extensive experience in HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction. Key Responsibilities • Oversee the planning, execution, and delivery of HVAC service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines • Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements • Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion • Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities • Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns • Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites Qualifications • Proven track record managing HVAC service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance • Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows • Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives • Proficiency in service and construction project management software and tools • Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred Benefits • 401(k) matching • Dental insurance • Employee discount • Health insurance (free plan for one individual employee) • Life insurance: $20,000 benefit after 6 months • Paid time off • Parental leave • Referral program • Relocation assistance • Vision insurance Schedule • 10 hour shift Supplemental Pay Types • Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency

Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships. Responsibilities Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses. Manage and develop client relationships to increase repeat business and long-term partnerships. Oversee commercial plumbing service agreements, including renewals, proposals, and contract management. Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations. Coordinate scheduling, budgeting, and resource allocation for plumbing services. Conduct site visits, attend client meetings, and provide technical support as needed. Track and report on client satisfaction, project progress, and service performance. Identify opportunities for additional services and support sales efforts to grow the plumbing division. Ensure compliance with company safety standards, local codes, and industry best practices. Qualifications Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience). 2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry. Strong knowledge of plumbing systems, codes, and service operations. Excellent communication, negotiation, and relationship management skills.

Hiring Range: $62,282 - $77,853 Starting salary will be determined based upon experience and qualifications. Town of Cornelius offers an impressive benefits package including: 13 paid holidays per year Employer paid health, dental, & vision with discounts for dependents Paid Parental Leave Impressive residency incentive for Cornelius citizens who work for the town Enrollment in the NC Local Government Retirement System Vacation accrual based upon total service time in the NC Retirement system 5% contribution to 401K 5% salary increase after 1st year $1500 sign on bonus Job Summary Performs difficult work overseeing customer accounts, service, billing, collection, and the preparation and/or maintenance of related records; does related work as required. Work is performed under the limited supervision of the Director of Finance. Supervision is exercised over subordinate personnel. Essential Duties (Any one position may not include all of the tasks listed, nor do the examples necessarily include all of the tasks performed.) Supervising customer service and reception area operations and staff; overseeing that quality customer service is provided; Supervises and assists Customer Service Representatives in their daily duties of setting up customer accounts and disconnections, making payment arrangements, investigating customer complaints, processing adjustments, preparing and entering service orders required in the maintenance of accounts to bill Town utilities, and compiling disconnect lists; Arranges payment schedules; adjusts bills; maintains records and files; prepares reports; Analyzes customer accounts for correct charges and issues adjustments; performs maintenance on accounts that will not bill; Researches and coordinates implementation of new policies and procedures as needed to ensure compliance with Federal and State guidelines; Provides on-the-job training for new employees; prepares training materials and maintains standard operating procedures; Acts as contact person in problem resolution with software provider; opens logs with provider with detailed analysis of customer information system problems; takes information relayed back by provider to correct or enhance customer information system settings; updates software to incorporate changes; attends workshops by software provider for upgrades, modifications, etc.; Performs fiscal year end processes; Investigates and responds to routine and escalated customer complaints and provides complaint resolution; Researches and prepares documentation and/or reports for special projects; Answers incoming calls; assists walk-in customers with setting up new accounts, making payment arrangements, and other functions necessary; Performs other Customer Service Representative functions of non-pay cut off lists, billed deposits, medical lists, returned mail, adjustments to customer accounts, and fold/stuff late notices; Ensures that requests for services are processed timely and information is entered in computer system accurately; Monitors workload and proficiency of each representative; Reviews applications to ensure standard operating procedure guidelines are followed; Enters new bank codes for customer bank drafts for utility billing accounts; Prepares customer letters in computer system; Enters credit balance and deposit refund transactions; Prepared reports to ensure taxes and/or deposits are applied to accounts correctly; Prepares job performance reviews for Customer Service Representatives; sets and monitors performance measures for queue answer time and other performance indicators; Coordinates rebate reimbursement for various rebate programs; Attend community workshops representing the Town upon request; Ensures records retention compliance; Performs other duties as required. Knowledge, Skills, and Abilities Thorough knowledge of accounting practices and procedures; Thorough knowledge of utility billing and collection terminology, methods, procedures and equipment; Thorough knowledge of standard office procedures, practices, and equipment; Ability to understand and follow oral and written directions; Ability to follow work procedures; Ability to post accounts and to perform mathematical computations with speed and accuracy; Skill in the use of a variety of office equipment, including typing ability; Ability to establish and maintain effective working relationships with associates and the general public. Education and Experience Graduation from an accredited high school, preferably supplemented with additional training and courses in bookkeeping, accounting, and/or computer operations. Minimum of 3 years of customer service experience required; preferred experience includes public contact work and office management. Candidates with at least 3 years of supervisory experience will receive greater consideration. Equipment Operated Calculator, computer, copier, fax, printer, telephone and other equipment as required. Special Requirements None Working Conditions and Physical Demands Work is of a sedentary nature requiring some physical activity such as walking, reaching, stooping, and repetitive motion of the wrists, hands, and fingers. Exposure to atmospheric conditions normally associated with office type work. Special Note The duties listed above are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Description Horne Heating and Air Conditioning has been a family-owned and operated HVAC company, servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year. Currently, we have an opening for an HVAC Service Field Supervisor who will be responsible for the following: In-field support for Service Technicians In-field technical training for current and new Service Technicians Able to lead in-person training during team meetings Universal knowledge and abilities to perform the many functions of the position What We Offer: Medical, dental, vision, and life insurance Competitive Supplemental insurance plans Paid time off, holidays, and your birthday Company-provided laptops and monitors 401k with 3% full match and a partial match of 4-5% Professional development, including reimbursement for certifications Annual end-of-year party Quarterly team-building events Quarterly incentives for achieving goals Company vehicle Work Hours: Four-day work week! Monday through Thursday or Tuesday-Friday, 7:00 am - 6:00 pm, On Call Rotation, and additional time outside of this schedule when emergency support is needed Pay Scale: $60,000 - $80,000 per year, base pay, depending on experience, plus $20,000-$40,000 additional earning potential based on team performance Required Qualifications: 7+ years of HVAC service Previous team lead experience Comfortable in crawl spaces and attics Type II EPA or universal Preferred Qualifications: Experience developing up-skilling training OSHA-10 or OSHA-30

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. What we're looking for High School Diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers. Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above. Pay Range:$18.50 - $25.90

Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR). It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video MAJOR RESPONSIBILITIES: Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department Participate in front-end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met Oversee the execution of ad set and visual merchandising standards within the department Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner Participate in open and close procedures Serve as floor leader or manager-in-charge during absence of store managers Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines Perform other duties and tasks as assigned EDUCATION & EXPERIENCE: High school diploma or equivalent required with proficiency in Microsoft Office Experience in retail operations, cash handling, loss prevention, inventory control and merchandising Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role Professional appearance and demeanor with the ability to handle multiple customers and priorities at once Ability to execute corporate initiatives and drive world-class customer experiences Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with Company Match Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Customer Service Supervisor | Ripple Fiber We are seeking a Customer Service Supervisor to join our growing team in Charlotte, NC. At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future. We believe the biggest wave starts as a ripple. About our culture We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. About the Role In this role, you will directly oversee a team of Customer Service Representatives (CSRs), ensuring efficient daily operations and high-quality support across all customer interactions. You will be responsible for monitoring call performance, coaching team members, managing real-time service queues, and supporting operational goals related to scheduling, billing, and customer retention. Success in this role requires a hands-on leader with excellent communication skills, a strong understanding of performance metrics, and a passion for delivering exceptional customer experiences. Responsibilities: Team Leadership & Development: Manage and coach a team of CSRs, setting expectations, providing feedback, and driving performance through regular one-on-ones, coaching sessions, and team huddles. Performance Monitoring: Monitor team and individual performance across all key responsibilities, ensuring service levels, quality standards, and departmental goals are consistently met. Escalation Management: Handle customer escalations with professionalism and urgency, ensuring effective resolution and a positive customer outcome. Strategic Planning & Execution: Contribute to the development and implementation of team strategies that enhance service delivery, streamline processes, and support overall business objectives. Training & Quality Assurance: Provide regular coaching, performance observations, and ongoing training to ensure consistent service quality and support team development. Interdepartmental Collaboration: Work cross-functionally with other departments to resolve issues, share insights, and drive service improvements. Recognition & Culture: Lead team recognition efforts that celebrate wins, promote engagement, and reinforce high performance. Qualifications: Education: High school diploma required; bachelor's degree in a related field preferred. Experience: Proven experience in a customer support or supervisory role. Problem Solving: Excellent problem solving and decision-making abilities. Analytical Skills: Ability to monitor performance data and use insights to coach team members and drive improvements. Leadership & Communication: Strong interpersonal, communication, and leadership skills with the ability to motivate and develop a high-performing team. Availability & Flexibility: Willingness to be available to take calls and work during standard business hours with flexibility for evenings, weekends, and holidays as needed. We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you. Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Find Your Career With LiftOne We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary The Service Supervisor is responsible for coordinating customer service activities and has responsibility of all activities in the shop and the field and must have a strong desire to lead and grow technicians. LiftOne invests in our employee's through on-going training and development to enhance skills and performance. Excellence in this challenging and rewarding position could create advancement into other leadership roles in the organization. Essential Functions Operational Excellence * Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work * Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability * Moderate technician team meetings and escalate roadblocks or hurdles to the service manager or central support resources * Visit with customers, support techs, and follow up on quality in the field on occasion Service Management * Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices * Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized * Dispatch and manage all work orders and cross-level work between resources * Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels * Manage the preventative maintenance program to achieve the company standards of completion Team Leadership * Aggregate and escalate the voice of the technician to ensure we are removing roadblocks for our key customer service touchpoints * Conduct performance appraisals, training and development activities for technicians (e.g. promotions, salary increases, terminations, disciplinary actions, etc.) * Assist in determining technician staffing levels and technician career development Other duties as assigned. Supervisory Responsibilities This job has supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and/or Experience * Bachelor's degree from a four-year college or university preferred; in addition to two - four years' related experience and/or training; or equivalent combination of education and experience. * Proven leadership experience with a strong track record of results * Excellent verbal and written communications skills * Ability to solve practical problems and deal with a variety of concrete variables * Strong listening and presentation skills * Experience with material handling or other service-oriented industries preferred * Experience with lean operating systems and continuous improvement preferred Computer Skills Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint). Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax. Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #LiftOne

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you driven to lead teams while delivering reliable HR support across the organization? Spectrum is seeking a Supervisor, Employee Services Center to oversee ADA accommodations and guide accommodation coordinators in their daily workflow. In this pivotal role, you will monitor service responsiveness and quality, ensuring Spectrum's policies are upheld and team goals are achieved. Your leadership will strengthen our HR operations and enhance the service experience for employees and partners company wide. How You'll Make an Impact * Provide direct supervision and Tier 2 support to Accommodation Coordinators * Oversee lower and mid-tier claims as well as escalated matters within those cases while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tool * Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue * Provide ongoing and back up support for assigned functional Human Resources work team and possesses HR knowledge so that they can cross train coordinators as needed * Maintain and apply knowledge of onboarding and HR programs, policies, benefit plans to quickly resolve customer issues or concerns * Engage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teams * Examine medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition * Ensure metrics are in place to govern all areas of responsibility, conduct ongoing reporting of compliance performance, analyze reports on behalf of end user, identify issues and recommend changes based on those metrics * Provide excellent customer responsiveness to all communications received from Human Resources, HR Center of Excellence (COE) staff and employees * Establish good working relationships with staff, ESC leaders, HR business partners, hiring managers, benefits, recruiting, security, legal and/or vendors to meet service level agreements and ensure compliance * Ensure timely and accurate decisions on the disposition of pending accommodation requests by investigating discrepancies, following up with employees, HR and/or legal to resolve pending matters * Achieve and maintain expertise to navigate and accurately record information with several business systems/applications to ensure the highest level of data integrity and confidentiality, including HR data (PeopleSoft), leaves time tracking (Kronos), case management tracking (HR Helpdesk), query and reporting tools (PeopleSoft and Excel) and third-party vendor systems support * Provide first level performance feedback to accommodation coordinators and to management on an on-going basis * Identify employee performance issues and work with the Employee Services Center Manager to design, implement and administer performance improvement plans if needed * Assist with training or new hires and participate on interviews of new team members. Oversee scheduling needs for the team * Ensure required documentation is updated and maintained Working Conditions * Office environment with minimal (0-15%) travel What You'll Bring to Spectrum Required Qualifications Education * Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience Experience * 5+ years of Proven Human Resources experience preferably in an HR Shared Services/operations center environment Skills * Ability to read, write, speak and understand English * Ability to work a flexible schedule * Ability to problem solve in a high-volume production-oriented environment * Proficient in Microsoft Office programs including Outlook, Excel and Word * High level of analytical and process skills, problem resolution skills * Clear and effective verbal and written communication skills * Ability to maintain confidentiality * Must have functional knowledge of PeopleSoft, version 9.1 preferred * In depth knowledge of FMLA, STD and all other leave processing * Prior experience supervising people and/or third-party vendors * Project management experience preferred Preferred Qualifications Education * PHR certification or continuous improvement experience preferred Experience * 1+ years of supervisory or leadership experience #LI-LYR #LI-LYR HES400 2025-65082 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Basic Function: To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists in all aspects of the community's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance. Assists Community Manager in performing his or her duties. Principle Responsibilities: The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Service Supervisor. Other duties may be assigned. Essential Functions: Provides service to residents in a prompt and professional manner. Establishes daily work schedules for maintenance staff. Follows-up on work assignments for efficient, thorough completion. Establishes emergency maintenance on-call schedule, posts and distributes emergency telephone numbers. Makes regular inspections of the community. Notifies management of maintenance problems and recommended solutions. Assists in the preparation of all maintenance-related records. Meets with Community Manager daily to report on status of all scheduled work. Assists with move-in and move-out procedures. Maintains updated preventive maintenance information (e.g., location of extra parts for appliances, equipment serial numbers, and service telephone numbers). Keeps workshop or utility room clean, orderly and safe. Utilizes a preventive maintenance program to minimize cost of maintenance and down time of equipment and maintains an adequate inventory of all parts, tools and equipment. Obtains competitive pricing on purchases, maintains control through purchase orders, and oversees contract labor. Responsible for interior painting of buildings and amenities. Approves: Expenditures within the guidelines of the approved budget. Routine service and repair to apartments or common areas. Develops, Reviews, and/or Submits to Community Manager for Review and Approval: Expenditures in excess of the approved budget. Renovation dealing with structural changes to the community. Special projects. Expenditures for normal service and repairs in excess of the approved budget. Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ****************** Job Description ProSidian Seeks a Animal Services Supervisor | Animal Services [COC0094291] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0 We seek 291 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Animal Services Functional Area Professional - Animal Services Supervision Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Animal Services Supervision (Animal Services Supervisor) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Animal Services Supervisor | Animal Services [COC0094291] Supervise animal control, shelter, and clinic operations. Develop policies for animal care and control. Manage staff scheduling and training. Oversee compliance with animal welfare laws. Coordinate with public agencies and community groups. The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 686 East 4th Street Charlotte, NC 28202 Qualifications ProSidian Seeks a Animal Services Supervisor | Animal Services [COC0094291] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0 We seek 291 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Animal Services Functional Area Professional - Animal Services Supervision Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Animal Services Supervision (Animal Services Supervisor) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Animal Services Supervisor | Animal Services [COC0094291] Supervise animal control, shelter, and clinic operations. Develop policies for animal care and control. Manage staff scheduling and training. Oversee compliance with animal welfare laws. Coordinate with public agencies and community groups. The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 686 East 4th Street Charlotte, NC 28202 Desired Qualifications For Animal Services Supervisor | Animal Services [COC0094291] (COC0094291) Candidates: Strong management experience in animal services. Education / Experience Requirements / Qualifications Bachelor's degree preferred; 5+ years supervisory experience. Strong management experience in animal services. This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Animal Services Supervisor | Animal Services [COC0094291] Candidates shall work to support requirements for Animal Services Functional Area Services and shall work as a Animal Services Supervisor | Animal Services [COC0094291]. Skills Required Primarily focused on Professional and Management Development Training initiatives and aligned with 291 activities 291 Functional Area Activities. Staff leadership, policy development, interagency collaboration. Competencies Required Decision-making, communication, adaptability. Ancillary Details Of The Roles Oversees budget planning for animal services. Leads crisis response for large-scale animal rescues. Other Details Reports to Director of Shelter Operations. #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ----------- ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ---------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The Supervisor Regional Service Training is responsible for training/instructing technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom presentations and hands on lab instruction. In addition to in person training, this position is responsible for conducting some training via live stream. The Supervisor Regional Service Training oversees the day to day operations of the regional service training centers including staff performance, goal achievement, and establishing best practices to ensure success. This position applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products and provides a high level of technical expertise. MINIMUM QUALIFICATIONS: Bachelor's Degree or equivalent experience. 5 years of HVAC, automotive, generator experience as a field technician or relevant experience 3 years technical training experience 1 year of mentoring or leading a team Valid driver's license PREFERRED QUALIFICATIONS: Experience with MS Office to include: Word, PowerPoint and Excel Previous experience using SAP Curriculum development experience Essential Duties: Supervises the regional training centers to keep company standards and promote a positive training environment. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary. Supports content development and future course offerings. Conduct training sessions as needed to train technicians in all aspects of installation and repair of Generac products using a variety of methods including classroom instruction and hands on labs. This is based on training schedule and team support. Knowledge, Skills and abilities: Ability to write, present, and instruct technical information Ability to deal with shifting priorities and moving deadlines Excellent leadership, presentation, and communication skills Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Responsibilities: Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures excellent guest service s is provided while maintaining productivity; assists in coordination and placement of front desk, reservations, and concierge associates. Monitors guest service through routine audits and takes appropriate action when necessary; ensures guest check-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability. Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all associates. Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations. Assists Front Office Manager with guest supply inventory and product ordering as necessary. Other duties as assigned. Qualifications: Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.

Horne Heating and Air Conditioning has been a family-owned and operated HVAC company, servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year. Currently, we have an opening for an HVAC Service Field Supervisor who will be responsible for the following: * In-field support for Service Technicians * In-field technical training for current and new Service Technicians * Able to lead in-person training during team meetings * Universal knowledge and abilities to perform the many functions of the position What We Offer: * Medical, dental, vision, and life insurance * Competitive Supplemental insurance plans * Paid time off, holidays, and your birthday * Company-provided laptops and monitors * 401k with 3% full match and a partial match of 4-5% * Professional development, including reimbursement for certifications * Annual end-of-year party * Quarterly team-building events * Quarterly incentives for achieving goals * Company vehicle Work Hours: Four-day work week! Monday through Thursday or Tuesday-Friday, 7:00 am - 6:00 pm, On Call Rotation, and additional time outside of this schedule when emergency support is needed Pay Scale: $60,000 - $80,000 per year, base pay, depending on experience, plus $20,000-$40,000 additional earning potential based on team performance Required Qualifications: * 7+ years of HVAC service * Previous team lead experience * Comfortable in crawl spaces and attics * Type II EPA or universal Preferred Qualifications: * Experience developing up-skilling training * OSHA-10 or OSHA-30

at LiftOne Find Your Career With LiftOne We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary The Service Supervisor is responsible for coordinating customer service activities and has responsibility of all activities in the shop and the field and must have a strong desire to lead and grow technicians. LiftOne invests in our employee's through on-going training and development to enhance skills and performance. Excellence in this challenging and rewarding position could create advancement into other leadership roles in the organization. Essential Functions Operational Excellence Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability Moderate technician team meetings and escalate roadblocks or hurdles to the service manager or central support resources Visit with customers, support techs, and follow up on quality in the field on occasion Service Management Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized Dispatch and manage all work orders and cross-level work between resources Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels Manage the preventative maintenance program to achieve the company standards of completion Team Leadership Aggregate and escalate the voice of the technician to ensure we are removing roadblocks for our key customer service touchpoints Conduct performance appraisals, training and development activities for technicians (e.g. promotions, salary increases, terminations, disciplinary actions, etc.) Assist in determining technician staffing levels and technician career development Other duties as assigned. Supervisory Responsibilities This job has supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and/or Experience Bachelor's degree from a four-year college or university preferred; in addition to two - four years' related experience and/or training; or equivalent combination of education and experience. Proven leadership experience with a strong track record of results Excellent verbal and written communications skills Ability to solve practical problems and deal with a variety of concrete variables Strong listening and presentation skills Experience with material handling or other service-oriented industries preferred Experience with lean operating systems and continuous improvement preferred Computer Skills Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint). Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax. Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #LiftOne EEO/AA Employer. All qualified individuals are encouraged to apply.

Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Responsibilities: Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures excellent guest service s is provided while maintaining productivity; assists in coordination and placement of front desk, reservations, and concierge associates. Monitors guest service through routine audits and takes appropriate action when necessary; ensures guest check-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability. Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all associates. Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations. Assists Front Office Manager with guest supply inventory and product ordering as necessary. Other duties as assigned. Qualifications: Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.

at Carolina CAT - Power Systems Join the Carolina Cat Team As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat. Summary Assist the Power Generation Service Manager in all aspects of the Service Department, which provides service to generator customers with used equipment, rental equipment, and industrial equipment. Position Responsibilities and Essential Functions To manage and provide leadership for all direct reports along with assisting other supervisors with all technicians. This includes performance evaluations, assessing skills and competencies, administering policy and procedures as it relates to the staff, coaching, mentoring, and training. Incumbent assesses the required level of performance and assigns duties and compensation accordingly to ensure that the department functions efficiently and at capacity while maintaining employee satisfaction. Closely collaborate with other Service Supervisors to share resources and knowledge- serving as a team builder between both peers and direct reports, focusing on strong communication, goal setting, and positive attitude. To develop work processes and performance measurements to exceed the expectation and needs of individual customers, especially in the areas of price, quality, and turnaround time. Ensure department delivers top level customer satisfaction. Responsible for developing customer relations in existing markets and growth markets. It is expected that customer issues will be addressed and resolved in an expedient manner - a sense of urgency is expected. Schedule and manage assigned technicians concerning PM, CVA, repair work, and trouble calls. Positive attitude that embraces KPIs, technology, and systems to enable decision-making. Monitors and ensures compliance with all safety policies, procedures, guidelines, and laws as it pertains to all departmental staff, company personnel with the department premises, and customers. Maintains all facilities and equipment in excellent, safe operating conditions to ensure the safety of all employees and customers. Learns to prepare the department budget and monitor the expenses to achieve the overall goals for the divisions' profit and the company business plan. Maintains departmental profitability and growth through planning, staffing and work assignments. Works with the Service Manager direct report to create and uphold the vision of the department and a plan of implementation. Other duties as assigned. Technician Contact Responsibilities Schedule and manage daily workflow. Enforce safety practices within the service department. Set clear job expectations and communicate quote requirements to the technicians. Promote professional appearance of service dept. employees and service trucks. Monitor work in process to meet or better department benchmarks. Manage daily processes to ensure procedures are followed correctly. Training - Assess technician abilities to determine future training needs for each technician. Performance management- ensure conformance with all company and departmental goals for assigned area. Employee reviews, performance management, and administration. Shift Responsibilities As an exempt position, supervisor is expected to work the appropriate hours to support the customer and business. After hours emergency calls for service repairs as needed. Emergency Phone duties, shared with rest of EPG management. Supervisory Responsibilities This job has supervisory responsibilities for EPG Technicians Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and Essential Qualifications & Experience High School Degree or Equivalent. Two- or Four-Year Degree highly preferred. 4-7 years of experience as a mechanic, technician, foreman, parts counter person, dispatching/ scheduling or the equivalent in the parts, field service or shop repair departments Management skills to include: Verbal and non-verbal communication and listening; Creative thinking, decision-making, analytical mindset, and problem solving; Conflict, performance, goal setting, and prioritization; Influencing, coaching, and counseling; 100% Customer focus. Microsoft Office suite aptitude, specifically Excel & Outlook The ability to uphold professionalism with both internal and external customers, friendly, courteous treatment of peers, subordinates, and customers. Computer Skills Microsoft Office suite aptitude, specifically Excel & Outlook Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #CarolinaCAT EEO/AA Employer. All qualified individuals are encouraged to apply.