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Market Service Manager - UniFirst
Unifirst 4.6
Service supervisor job in Stratford, CT
Market Service Manager UniFirst seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route ServiceSupervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
Some companies say they like to promote from within, we just do…constantly! Many of our Senior Executives worked Market Service Managers as they progressed within their careers at UniFirst.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route ServiceSupervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles.
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
A community-focused organization is seeking a motivated Residential Services Manager in Brooklyn, NY to oversee daily administrative functions, manage front desk operations, and ensure compliance with documentation protocols. The ideal candidate should have at least 60 college credits, relevant work experience, and required certifications. This role includes an exceptional benefits package, contributing to a supportive work environment focused on employee well-being and growth.
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$69k-136k yearly est. 3d ago
Branch Leader: Growth, Service & Team Culture
Jpmorgan Chase & Co 4.8
Service supervisor job in New York, NY
A leading financial services firm is seeking a Branch Manager to oversee branch operations in New York. The ideal candidate will deliver exceptional service to clients while managing deposits, investments, and a high-performing team. This role requires strong leadership skills, experience in retail banking, and the ability to foster community relationships. The successful applicant will enjoy a dynamic work environment focused on client satisfaction and branch growth.
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$81k-124k yearly est. 1d ago
Director of Disability Advocacy Project (Brooklyn Legal Services) Brooklyn Legal Services
National Organization of Social Security Claimants' Representatives
Service supervisor job in New York, NY
The Disability Advocacy Project (DAP) assists low-income residents of Brooklyn who seek federal Social Security benefits based on mental and/or physical disabilities.
DAP assists clients with case development, representation at administrative hearings, appeals, and issues that arise after an award of benefits. We also collaborate with other providers and community partners to develop and implement strategies to remove systemic barriers to obtaining disability benefits. DAP works with people with a wide range of disabilities, including home‑bound clients, clients with mental illness and clients with complex treatment schedules. DAP's highly qualified advocates are experts in assisting clients obtain disability benefits. The Director will work to support existing advocacy efforts as well as be responsible for broadening DAP's work to address systemic barriers facing people with disabilities.
The Director will be responsible for working with staff to develop and implement a strategic vision for DAP's work. The Director will also devise creative, high impact advocacy strategies to address systemic barriers facing people with disabilities. The Director will supervise DAP's attorneys and paralegals on a range of litigation including administrative proceedings, appeals and affirmative litigation in State and Federal Court. The Director will also be responsible for strengthening relationships with community partners and elected officials, addressing systemic disability issues, and handling administrative and grant responsibilities. The Director will be expected to work collaboratively with and provide leadership for LSNYC's city‑wide disability rights practice. Every supervisor is expected to actively engage in learning and become increasingly skilled in supervision that supports staff and clients of all backgrounds, identities and lived experiences and ensure that all are treated with compassion, dignity and respect. The Director's duties will include actively working to advance LSNYC's organizational mission.
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$104k-169k yearly est. 1d ago
Beauty Experience Leader - Growth & Service
ULTA Beauty 4.3
Service supervisor job in Scarsdale, NY
A leading beauty retailer in the United States seeks an experienced Experience Manager for their Scarsdale location. The candidate will lead a diverse team to enhance guest experiences while driving sales and profitability. This role demands specialized knowledge of beauty services and strong leadership skills. Eligible candidates should possess a bachelor's degree and a cosmetology license, along with a proven track record in retail management. Company benefits include health, dental, and life insurance, alongside opportunities for professional growth.
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$31k-38k yearly est. 2d ago
Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Service supervisor job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 4d ago
Part-Time Retail Customer Service Lead - Flexible Hours
Burlington Stores 4.2
Service supervisor job in New York, NY
A leading retail chain in New York City is seeking a part-time Customer Service Lead to enhance customer experiences. Responsibilities include leading service initiatives, modeling core values, and maintaining front-end operations. The ideal candidate has strong leadership skills and a passion for retail. Enjoy flexible hours and a competitive wage of $17.50 per hour, along with benefits like paid time off and a discount.
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$17.5 hourly 1d ago
Real Estate Team Lead
Vylla
Service supervisor job in Bridgeport, CT
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$58k-112k yearly est. 2d ago
Supervisor of Operations II
Interstate Waste Services 4.3
Service supervisor job in Norwalk, CT
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Essential Job Summary::
Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.:
Route Planning and Safety Awareness
Check in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE.
Understand and provide leadership to achieve and communicate about safety goals and objectives.
Analyze drivers' routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified.
Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
Conduct route observations and coach drivers on safe driving and monitor progress.
Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
Monitor telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc) and coach employees on unsafe driving behaviors
Perform route vehicle inspections - safety lane.
Respond to vehicle accidents and conduct preliminary investigations.
Survey a new stop for safe service.
Monitor/supervise DVIR pre and post trip activities by driver
Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.
Maintain accurate route documentation, service records, and regulatory paperwork.
Customer Experience
Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
Understand missed pickup goals and meet or exceed expectations related to those goals.
Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
Interact with customers to solve and rectify any issues and improve the overall customer experience.
Communicate any changes/needs to the appropriate contact for Municipal work.
Onsite customer visits may be required periodically.
Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
Efficiency
Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.
Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
Understand missed pickup goals and meet or exceed expectations related to those goals.
Review weight audit activity - following a truck.
Route audit to ensure we are not picking up cancelled customers.
Work with Dispatch to manage door traffic.
Monitor employee attendance, punctuality, and performance.
Verify proper waste segregation and disposal procedures are followed.
Employee Engagement
Create a collaborative, communicative team environment and drive employee engagement with the Company
Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
Requirements and Qualifications::
3+ years of experience in waste management operations
2+ years of supervisory experience in waste management, transportation, and/or logistics services
Experience with route optimization and efficiency improvement.
Associate's degree or higher in Business, Logistics, or related field preferred or equivalent in work experience
Knowledge of DOT requirements for commercial vehicles
Strong analytical skills
Knowledge of PowerBI preferred
Computer skills (Microsoft Outlook and basic Excel)
Must have desire and ability to learn the company's software applications Must possess strong written, verbal and interpersonal communication skills
Defensive Driving (Smith System 5 Keys)
Additional Information:
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
Bonus: This role is bonus eligible.
Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Range Minimum: USD $90,000.00/Yr. Salary Range Maximum: USD $105,000.00/Yr.
$90k-105k yearly 3d ago
Care Team Lead - Home Health (Brooklyn)
Elara Caring
Service supervisor job in New York, NY
A home care provider in New York seeks a Care Team Manager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare.
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$69k-134k yearly est. 3d ago
Front End Supervisor
Bealls Outlet 4.2
Service supervisor job in New York, NY
Position Title: Front End Supervisor Department: Sales Supervisor: Branch Manager FLSA: Non-exempt
Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.
Essential Functions
Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
Ensures friendly, efficient and professional customer service.
Ensures compliance with established sales and security policies and procedures.
Investigates and resolves customer complaints in a timely and professional manner.
Assists customers with product location and detailed information when needed.
Plan and prepare work schedules to include lunch and vacation.
Performs cashier “check-outs” and operates register, when needed.
Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
Assists checkers in comparing customer receipts to items on cart to avoid losses.
Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies
Other Responsibilities
Performs other work-related duties as required and assigned.
Education, Experience and Skills Required
Bachelor's Degree, OR
High School Diploma of GED with at least 4 years experience in customer service or related field, OR
Any appropriate combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
Ability to effectively present information and respond to questions from managers, clients, and general public
Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
Effective oral and written communication skills.
High level of interpersonal skills to handle sensitive situations.
Commitment to company values and strong customer orientation.
Computer Literacy
Physical Requirements
Lift/Carry Abilities(measured for maximum or average load)
Lift - 50 lbs
Carry strength (50' or less) - 50 lbs
Frequent lift/carry (> 12x/hour) - 50 lbs
Constant lift/carry (> 30x/hr) - 20 lbs
Physical Aptitudes (rated based on level of skill involved)
Agility/dynamic balance 80-119%
Finger dexterity - 80-100%
Manual dexterity - 80 - 100%
Posture Tolerance (rated based on frequency or time involved)
Stand/walk - constantly
Reach above shoulder level - occasionally
Twist/turn head - occasionally
Bend over/stoop - occasionally
Climb steps/ladder - occasionally
Kneel/squat - occasionally
Work Environment
For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.
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$26k-33k yearly est. 2d ago
Lead Supervisor I for - Brooklyn, NY, US - location
Tapestry, Inc. 4.7
Service supervisor job in New York, NY
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Responsibilities Sales
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models and develops team to deliver Coach's Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Sensitive to customer and team needs and tailors approach by reading cues
Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Understands the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
Operations
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office
Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value‑added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high‑tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Additional Requirements
Experience: 1‑3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ******************************.
Work Setup
BASE PAY RANGE $17.50 TO $27.00 Hourly
Benefits
Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will be able to receive discounts on certain products and incentive compensation.
Job Segment: Brand Ambassador, Outside Sales, Marketing, Sales
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$17.5-27 hourly 4d ago
Contact Center Team Lead: Elevate CX & Coach Agents
TGI Office Automation 3.8
Service supervisor job in New York, NY
A family-owned office technology provider in Brooklyn is looking for a full-time Contact Center Team Lead. This role supports the Customer Care Manager in managing daily operations and provides leadership to agents, emphasizing quality assurance and training. Candidates should have over 3 years in customer service, ideally with team lead experience, and possess excellent communication skills. Benefits include health insurance and a 401(k). The work schedule is Monday to Friday in-person at our Brooklyn location.
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$76k-108k yearly est. 14h ago
Catering Services Director
Aramark 4.3
Service supervisor job in New York, NY
The Catering Services Director is responsible for planning and leading the entire catering operation acrossmultiple units or in a large account. The Catering Services Director will be responsible for the Catering team, planning, and completing catering orders and special events. Additionally, the Catering Services Director will be responsible for the budgets and financial goals of the department.
LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience?not a requirement?and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting life WorksRestaurantGroup.com
COMPENSATION: The salary range for this position is $90,000 to $95,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
? Coordinate total catering operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration
? Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations
? Develop and implement catering solutions to meet customers? needs
? Develop and maintain effective client and customer rapport
? Develop and implement annual comprehensive marketing plan for catering, including but not limited to collateral, sales strategies, and marketing budgets
? Establish and implement service and presentation standards for all catering operations, implement processes to ensure compliance and consistency
? Implement new services to support base business growth and client retentions
? Stay ahead of and advise clients, customers and staff on current catering trends and products
? Facilitate the delivery of prepared food built from banquet event orders
? Participate in sales process and negotiations of contracts and assist clients in planning special events
? Train and lead catering employees to ensure catering standards are followed
? Responsible for setting and delivering sales, food, and labor targets
? Responsible for execution of catering events of varied size and scope including staffing and management
? Responsible for components accounting functions including accurate reporting of all catering related revenue, expenses, and receivables
? Ensure compliance with all food, occupational and environmental safety policies
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Requires at least 4 years of experience
? Requires at least 1-3 years of experience in a management role
? Previous experience in events and catering required
? Bachelor?s degree or equivalent experience required
? Strong communication skills
? Available to work event-based hours
? Complete Food Handlers and Alcohol Service Certifications as required
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
EducationAbout Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
$90k-95k yearly 5d ago
Residential Services Manager
Voa-Gny
Service supervisor job in New York, NY
Posted Monday, January 5, 2026 at 5:00 AM
Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
We are in search of new talent in the following position...
Residential Services Manager
The Residential Services Manager is responsible for day-to -day administrative functions of the program, front desk, fire safety and evacuation management.
Location: Brooklyn, NY 11221
Minimum Qualifications
60 College credits and three years of relevant work experience, or satisfactory combination of education and experience.
F-80 certification and active security license required (must be obtained within 3 months of hire).
CPR and first aid certificates preferred.
Residential Services Manager Principal Responsibilities
Manage day- to day- program services office functions (HR related items such timesheets for payroll, assist with gathering new hire documentation, order and process invoices for office supplies, vendors-related follow ups and internal department-related follow ups as required)
Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census)
Handle confidential and non-routine information and explain procedures.
Manage front desk operations and schedule to ensure 24-hour coverage 7 days a week.
Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival and departure procedures.
Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs.
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
Prescription Coverage
Life Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off, including a Paid Birthday Holiday
And much more!
Please note: Benefits for part-time employees may vary.
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.Apply today!
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$76k-124k yearly est. 3d ago
Customer Service Lead - Part-Time
Burlington Stores 4.2
Service supervisor job in New York, NY
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer ServiceSupervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $17.5 per hour - $17.5 per hour
Location 00457 - Brooklyn
Posting Number P1-1076282-5
Address 625 Atlantic Ave
Zip Code 11217
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17.5 - $17.5 per hour
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$17.5-17.5 hourly 1d ago
Supervisor of Operations II
Interstate Waste Services 4.3
Service supervisor job in Stamford, CT
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Essential Job Summary::
Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.:
Route Planning and Safety Awareness
Check in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE.
Understand and provide leadership to achieve and communicate about safety goals and objectives.
Analyze drivers' routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified.
Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
Conduct route observations and coach drivers on safe driving and monitor progress.
Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
Monitor telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc) and coach employees on unsafe driving behaviors
Perform route vehicle inspections - safety lane.
Respond to vehicle accidents and conduct preliminary investigations.
Survey a new stop for safe service.
Monitor/supervise DVIR pre and post trip activities by driver
Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.
Maintain accurate route documentation, service records, and regulatory paperwork.
Customer Experience
Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
Understand missed pickup goals and meet or exceed expectations related to those goals.
Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
Interact with customers to solve and rectify any issues and improve the overall customer experience.
Communicate any changes/needs to the appropriate contact for Municipal work.
Onsite customer visits may be required periodically.
Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
Efficiency
Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.
Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
Understand missed pickup goals and meet or exceed expectations related to those goals.
Review weight audit activity - following a truck.
Route audit to ensure we are not picking up cancelled customers.
Work with Dispatch to manage door traffic.
Monitor employee attendance, punctuality, and performance.
Verify proper waste segregation and disposal procedures are followed.
Employee Engagement
Create a collaborative, communicative team environment and drive employee engagement with the Company
Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
Requirements and Qualifications::
3+ years of experience in waste management operations
2+ years of supervisory experience in waste management, transportation, and/or logistics services
Experience with route optimization and efficiency improvement.
Associate's degree or higher in Business, Logistics, or related field preferred or equivalent in work experience
Knowledge of DOT requirements for commercial vehicles
Strong analytical skills
Knowledge of PowerBI preferred
Computer skills (Microsoft Outlook and basic Excel)
Must have desire and ability to learn the company's software applications Must possess strong written, verbal and interpersonal communication skills
Defensive Driving (Smith System 5 Keys)
Additional Information:
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
Bonus: This role is bonus eligible.
Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Range Minimum: USD $90,000.00/Yr. Salary Range Maximum: USD $105,000.00/Yr.
$90k-105k yearly 3d ago
Front-End Supervisor: Customer Experience Lead
Bealls Outlet 4.2
Service supervisor job in New York, NY
A retail company in New York is seeking a Front End Supervisor to oversee cashiers and front-end staff. This role involves ensuring excellent customer service, training employees, and handling complaints. Candidates should have a Bachelor's degree or equivalent experience in customer service. The position requires strong communication skills and a commitment to company values. The work environment is dynamic, with physical demands including lifting up to 50 lbs.
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$26k-33k yearly est. 2d ago
Luxury Retail Lead Supervisor - Coaching & Growth
Tapestry, Inc. 4.7
Service supervisor job in New York, NY
A global fashion house seeks a Lead Supervisor for its Brooklyn location to drive sales and team performance. The ideal candidate will have 1-3 years of retail experience, preferably in luxury settings. Responsibilities include modeling expectations, coaching the team, and collaborating with management to achieve goals. The position requires strong interpersonal skills and the ability to work in a fast-paced environment. Compensation ranges from $17.00 to $23.50 per hour, with benefits including health insurance and a 401(k) plan.
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$17-23.5 hourly 4d ago
Contact Center Team Lead
TGI Office Automation 3.8
Service supervisor job in New York, NY
Job Details
Salary Range: $60,000.00 - $67,000.00 Salary
Contact Center Team Lead
Department: Customer Care
Reports To: Customer Care Manager
The TGI Story
A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today's complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.
TGI's Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.
Website: **********************
Summary
The Contact Center Team Lead supports the Customer Care Manager in overseeing daily contact center operations while providing frontline leadership to agents. This role plays a key part in quality assurance, coaching, training, and operational support, with preferred experience handling supply orders and service calls. The Team Lead acts as a bridge between agents and management, ensuring consistent service delivery, adherence to standards, and continuous performance improvement.
Responsibilities
Support Manager with daily operations, staffing coverage, and escalations
Provide real-time agent support and lead by example
Conduct QA reviews (calls, emails, tickets) and deliver feedback
Coach agents to improve KPIs (CSAT, SLA, AHT, Quality)
Support onboarding and ongoing training initiatives
Assist with supply ordering and service call workflows
Troubleshoot supply/service issues and ensure proper documentation
Identify trends and recommend process improvements
Required Qualifications
3+ years contact center/customer service experience
Prior Team Lead, Senior Agent, QA, or (onsite & Virtual) Training experience
knowledge of contact center metrics
Excellent communication and organizational skills
Preferred Qualifications
Experience with supplies and service calls
CRM/contact center platform experience e.g. Five9 or similar software
High-volume, Fast paced, SLA-driven environment
College degree
Skills
Leadership
Manager support
Quality focus
Coaching
Problem solving
Customer-Centric
Job Type
Full-time
Pay
$60,000 - $67,000
Benefits
Dental Insurance, Health Insurance, Vision Insurance, PTO, and 401(k)
Schedule
Monday to Friday
Work Location
In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231 (free limited employee parking))
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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How much does a service supervisor earn in North Bay Shore, NY?
The average service supervisor in North Bay Shore, NY earns between $45,000 and $122,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in North Bay Shore, NY
$74,000
What are the biggest employers of Service Supervisors in North Bay Shore, NY?
The biggest employers of Service Supervisors in North Bay Shore, NY are: