The top 5 Customer Relationships courses you need to take

1. Customer Service to Customer Relationship Management

4

(122)

While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer...

2. CRM: Customer Relationship Management

4.4

(1,546)

Whilst it may be relatively straightforward to attract customers, it can be difficult to retain them. The key to customer retention and purchase recurrence is strong brand-consumer relationships. You must know exactly how to manage customer relationships if you want your business to grow from strength to strength. By teaching how CRM strategies work, and by guiding you through the principles of successful '3-D businesses' currently operating at a much higher level than their competitors, this course will give you the exact recipe for cooking up the perfect CRM plan. Whether it's the 12 most common 'MCR' (Maximising Customer Relationships) mistakes each business makes, or the 7 key ingredients every stellar 'MCR' plan contains, every section of content is rooted in the concept of 'Dramatic and Demonstrable Difference'. You need to identify where you stand with respect to your competitors and analyse what they can do, and what they aren't doing right now. This is how you act proactively in the marketing world, making sure you get the best out of your customer and giving your best to them too. So how do you implement Customer Relationship Management? In this course, you will also learn how to get up close and personal with the customer, engaging them and educating them so they naturally come back to you for value. Once you have them hooked, they are far more likely to purchase your products. As well as understanding the customer psyche, developing a robust 'MCR' plan and obtaining positive testimonials, this course is a sure-fire choice for any business leader looking to catapult themselves way beyond the efforts of their competitors. The happier your customer is, the more likely they are to buy from you again. The higher your sales power, the greater your profits and the more room you have to grow. So, enrol today and craft the perfect Customer Relationship Management strategy that will have your competitors' customers flocking to you instead...

3. Customer Relationship Management A Retail Perspective

4.5

(425)

I am excited to share with you this course, customer relationship management from a retail perspective. The focus would be to cover so many important topics starting from the definition of CRM to covering the CRM process model. Each topic is designed to enhance not only your academic understanding of the topic but also your practical knowledge. The following topics will be covered in this course: Introduction to CRMDefinition of CRMCritical factors that influence CRMCustomer Retention and Customer LoyaltyUnderstanding the influence of price reduction on customer loyaltyAn overview of the CRM process modelA detailed explanation of the CRM Process model with all of the four (4) stagesCollecting data on customersAnalyzing important informationKeeping in mind the privacy issuesProtecting customer privacy when collecting data on themWhat are the guidelines provided by FTC when collecting dataHow can you collect more data and useful dataAnalyzing customer dataIdentifying your best customersAnalyzing customer data using Market Basket AnalysisUnderstanding RFMThe use of frequency programs in CRMDeveloping effective CRM programsImplementation of the CRM programs, covering important topics like customer pyramid and customer alchemyHow to deal with unprofitable customersAs you can see that this course will cover so many interesting topics. I am confident that after attending this course you will be able to improve your retail/ business performance. See you inside. Dr. Jan...

4. Customer Success: Build Cross-Functional Relationships

4.4

(3,178)

Have you ever been frustrated because it seems like other teams inside your company don't care about customers in the same way that you do? Do you want to encourage other teams to adopt a customer focus? Do you wish that you had the ability to effectively lead a cross-functional team in order to drive a better customer experience? If you said yes to any of these questions, this is the course you're looking for! Customer Success: Building Cross-Functional Relationships will help you understand the goals and pressures that drive other teams inside of your company, as well as the intersections between each team and Customer Success. We'll focus specifically on marketing, sales, support, services, product, finance, and leadership. This course will help you create a stronger customer experience by providing practical tips on how to engage other teams in your organization in a way that is meaningful to them. At the end of the course we'll zero in on three common blockers to building cross-functional relationships, and teach you how to combat them. My name is Kristen Hayer, and I'm the CEO of The Success League, a customer success consulting firm. As a former sales and customer success executive, I've seen first hand how poor cross-functional relationships can negatively impact the customer experience. Over time, I learned what drives other teams inside an organization, and how to build strong relationships between groups. I'm excited to share my experience with you in this course! I've included exercises to help you build your skills and worksheets you can start using right away. At the end of the course we provide a resources list full of books, articles and suggestions for continuing your learning on this important topic. Building skills in cross-functional leadership will enable you to stand out as a CSM, move into management roles, and shine as a leader. This course is designed to help you build the knowledge and skills you need to grow your career in customer success. If you're ready to create more productive partnerships with teams in your company, join me in this course!...