How to find a job with Remote Desktop skills

A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.

As a senior help desk technician, your main objective is to provide troubleshooting solutions to users who have problems with dealing with their computers. You need to have great communication skills so that you can talk to the other person facing problems via call or chat. This is especially required as you need to understand the other person's problem and help him or her with the solution. You also need to adapt to new skills quickly as the technical world is rapidly transforming.

You must have the technical ability to backup and restore computer software and organize the company's data. To qualify for this position, a degree program in computer applications or information technology is preferred, and previous experience in installing and upgrading PC software is also required.

Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.

A workstation technician is responsible for providing technical support for staff in a company, organization, or institution. Workstation technicians also offer general and professional technical assistance on assigned projects and for supported applications. Their primary responsibility is to work with their team members to troubleshoot computer issues. Workstation technicians are expected to have excellent communication skills.

A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.

A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.

Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.