Support specialist jobs in Decatur, AL - 205 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Technical Support Specialist JNY Description of specific duties in a typical workday for this position: * The Technical Support Specialist JNY provides hands-on technical and operational support of threat systems, threat emulation devices, and OPFOR representations used across Army training and testing environments. The individual supports the installation, configuration, operation, troubleshooting, and sustainment of threat system hardware and software to ensure system availability, reliability, and realism. * Responsibilities include providing technical assistance during system setup, integration, upgrades, and maintenance activities; supporting troubleshooting and resolution of technical issues; and assisting with system configuration and functionality checks. The Sr. Technical Support Specialist supports preparation and maintenance of technical documentation, user guides, and operating procedures and assists with tracking system status and technical issues. * Additional duties include supporting technical demonstrations, evaluations, and field events; assisting engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments; and collecting and reporting technical data related to system performance and reliability. The role supports coordination with logistics, engineering, and evaluation personnel to ensure technical issues are addressed efficiently and systems remain mission ready. * The Technical Support Specialist JNY collaborates closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives. Requirements (Years of experience, Education, Certifications): * Bachelor's degree in engineering technology, Information Technology, Electronics, or a related technical field * Minimum of 3 years of experience providing technical support for hardware, software, or integrated systems within a DoD or Army environment * Demonstrated experience with: * Technical troubleshooting and system support * Installation and configuration of equipment or systems * Technical documentation and reporting * Supporting field activities or operational environments * Active TS/SCI Clearance Nice to Have (skills that are not required, but nice to have): * Experience supporting threat systems, OPFOR equipment, or training support systems * Familiarity with: * Electronics, communications, or simulation systems * Fielded Army systems and operational environments * Basic configuration management or issue tracking processes This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with Resume! Work Authorization/Security Clearance Department of Defense (DoD) Secret security clearance, or the ability to obtain one Required: High School or better. Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19. Overview Experience Required: 2 years: Computer applications and operation of existing computer programs High school diploma or equivalent. Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware. Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +. Excellent PC and network troubleshooting skills. Preferred Education and Experience Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) IT Help Desk experience. Summary/Objective Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software. Install software on personal computers (PCs). Prepare new PCs for use, and previously used PCs for reuse. Perform routine maintenance of PC hardware and software. Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution. Administer PC users' IT, including ensuring compliance with security requirements. Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek Travel: None. **APPLY WITH RESUME!

Bulding the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of HVAC, Ingenia Technologies is a North American leader in the design and manufacturing of custom air handling systems and other heating, air conditioning, and ventiliation products. Through its innovative designs and state-of-the-art manufacturing processes, Ingenia designs and manufacturing premium-quality products at its Mirabel and Madison facilties that meet the very specific needs of each of its clients. With solutions to ensure air quality, we improve people's health through high quality infrastructure around the world. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. We are opening a new campus facility that will have two of our businesses (Marley and Ingenia Technologies) evolving and growing together at one site. As the Senior technical support supervisor on this campus, you will be responsible for delivering IT services to end users in alignment with service level targets for incident resolution and request fulfillment within their assigned geographical zone. This role combines deep technical expertise with leadership responsibilities, ensuring high-quality support and consistent service delivery. As a subject matter expert, the Senior Technical Support Supervisor provides advanced support for end-user hardware, software, peripherals, copiers, scanners, video conferencing systems, desk phones, and mobile devices. They consistently demonstrate exceptional customer service skills, aiming to resolve incidents and service requests at first contact whenever possible. In addition to technical responsibilities, this role includes supervisory oversight of Technical Support Specialists. The Senior Technical Support Supervisor actively coaches, mentors, and develops team members, fostering a collaborative and high-performing support environment. They work closely with the Service Delivery Manager to build a cohesive team culture, drive continuous improvement, and ensure alignment with organizational goals. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: Manages the lifecycle (ticket generation to closure) of all incidents and service requests for their affected end users, which includes, but is not limited to the assessment of impact and urgency, accurate description, contact information, assignment to the appropriate resolver group, resolution code, and verification with the end user that ticket may be closed. Resolves incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service. Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, mobile devices and peripherals in accordance with IT operations policy and procedures. Provides instruction and feedback in the observation of other Technical Support Specialists to help develop skills, improve communication, and create a learning environment. Assists in the training of end users on desktop productivity software and other applications in accordance with IT operations policy and procedures. Escalates incidents to the appropriate IT operations resources in accordance with established procedure. Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements. Provides set-up, support, and verification of multi-media functionality for conference calls and auditorium (large meetings) business unit presentations. Provides level 1 and 2 services for local area network and telecommunication device in accordance with IT operations policy and procedures. Communicates prompt and accurate status of assigned incidents, requests, and project work to IT operations management in accordance with procedure. Participates in the review of Service Delivery reports and metrics to make recommendations or initiate procedures to improve unsatisfactory results. Utilizes the company service desk system to log, and close user incidents and requests. Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures. Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures. Maintains inventory and orders end user hardware, software, services, and peripherals in accordance purchasing policies. Follows company policy with regard to internal controls as well as complies with SPX policies to ensure that the employee and the company act legally and with the highest standards of ethics and integrity. This position will work to support the SPX IT Security Policies. All duties as directed or modified. Supervising responsibilities: Assigns daily tasks and monitors workload distribution among Technical Support Specialists. Conducts regular one-on-one check-ins and team huddles to review priorities and performance. Provides constructive feedback and coaching to team members; participates in mid-year and annual performance reviews and recommends development plans. Organizes onboarding sessions for new hires; develops and maintains training materials. Acts as the primary escalation point for complex technical issues; ensures timely resolution and communicates status updates to stakeholders. Reviews service delivery metrics and leads initiatives to enhance efficiency and customer satisfaction. Ensures adherence to IT security and compliance standards; maintains accurate documentation of procedures and knowledge base articles. Ensure timely completion of all Team Refresh activities in alignment with established SLA requirements Monitor copier and printer inventory for lease expiration and coordinate end-of-life refresh processes Oversee smartphone provisioning, configuration, and lifecycle management Level One management engagements, including onboarding, offboarding, and scheduled meetings Maintain and update training documentation; conduct on-site training for new TSS team members Support recruitment efforts by participating in interviews and selection of new TSS personnel Compile and analyze scorecard data for monthly one-on-one performance reviews focused on SLA metrics All duties as directed or modified. What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Preferred Experience, Knowledge, Skills, and Abilities Strong subject matter expertise with current windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft products, desktops, laptops, VPN, printers, fax machines, video conferencing, telecommunications devices including mobile devices, local area & wireless networks, etc. Strong subject matter expertise with desktop toolset including, but not limited to LANDesk, Quest (ARS), Service Desk, etc. Strong IT end user troubleshooting / diagnostic skills. Take-charge individual with lots of energy. Excellent customer service skills and customer focus. Ability to effectively prioritize and execute tasks in a high-pressure environment. Must be highly self-motivated, self-directed, exhibit strong initiative and be attentive to detail. Excellent verbal and written communication skills with the ability to present ideas in both business-friendly and user-friendly language. Flexibility and adaptability to changing requirements dictated by business and IT requirements. Experience in new facility start ups (Greenfield/Brownfield) Understanding of CI and visual factory management Understanding of I4.0 concepts and hardware/software neededs. Education & Certifications 5-7 years of experience in a related position in a corporate environment Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Bi-Lingual - English and Fluent in French with a preference on French Canadian Preferred Education / Experience Prior experience supporting executives and/or working in a professional environment Microsoft, A+, Cisco (Certifications) ITIL Travel & Working Environment Travel will be required at times; Ingenia Headquarter located, QC Canada or to SPX locations such as Charlotte, NC or Overland , KS. How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challening ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow Employment Type: Full time Location: Decatur, AL

Job Description GeoControl Systems, Inc.as a HUBZone company, is required to maintain a Federally mandated level of employees that reside (home residence) in a qualified HUBZone. ONLY applicants whose home address lies in a qualified HUBZone or be wiling to relocate to one will be considered for this position. You can verify whether you reside in a HUBZone by using the following website: **************************************** Description of Duties: The Help Desk Support Specialist supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will: • Collect and analyze data to provide technical resolutions • Provide remote troubleshooting support for break fix issues • Provide escalation and status updates to MDA customers • Provide technical support for enterprise projects that affect Service Desk workflows • Resolve daily battle rhythm tasks • Track all work using the Remedy ticketing system • Utilize the mature knowledge database to assist customers Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies. RequirementsBasic Requirements: • Must have 6, or more, months of directly related experience • Must have experience working in a customer-facing role. • Must have Microsoft Office and Access Database experience • Must have experience at working independently and in a team-oriented, collaborative environment • Must have experience working with geographically dispersed teams • Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE) • Must have an active DoD Secret Security Clearance Must Reside in a HUBZone or willing to relocate to a HUBZone ****************************************#center=44.722800,-103.249700&zoom= Desired Requirements: • Have an ITILv3 Foundations certification • Have Remedy experience • Have desktop support, service desk/help desk or call center experience This position is expected to pay $36.05/hr - $39.42/hr; depending on experience, education, and any certifications that are directly related to the position BenefitsGCS health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K, Roth), health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental and pregnancy leave.

Job Description Senior Contract Support (SCS): The SCS must possess all the demonstrated experience and knowledge requirements delineated in this section. Experience must reflect abilities to support all federal acquisitions regardless of acquisition type or dollar value. In respect to the minimum qualifications, one qualification may not be substituted for another. Each candidate must possess all minimum qualifications as verified by a signed and dated resume by the individual and a corporate executive. Resume must reflect abilities to support all aspects of acquisition to include experience with contracts greater than the SAT. Experience: A minimum of five (5) recent years - within the last seven (7) years - relevant experience in conducting comprehensive and complex acquisition support services with an extensive knowledge of the FAR, Veterans Affairs Acquisition Regulation (VAAR), and all other applicable regulations and policies. Resume must reflect documented experience of pre- and post-award acquisition processes and activities along with related training and certifications. Construction/Architect-Engineering (AE) Specialized Experience Requirements. Ability to apply the required knowledge of laws, regulations, and procedures to the act of properly issuing and administering a construction contract in accordance with Federal acquisition laws, regulations, and best business practices. Have knowledge of construction and AE contracting request and develop construction/AE solicitation packages in accordance with FAR, VAAR, and agency policies and procedures. Familiar with FAR Part(s) 14, 15, 36, and 43. Unless otherwise approved by the VA any SCS (who meets the 5 years' general experience requirement) who will be specializing in construction/AE requirements must also have the following experience: 3 years of experience in developing AE solicitations and administrating AE contracts and modifications; (2) 3 years of experience developing construction solicitations and administering construction contracts and modifications all within the guidelines set forth in paragraph 4.3.1. Complex service contracts (such as Health Care Contracts) experience requirements. Have in-depth knowledge of FAR 13/15. Familiarity with medical language. Any SCS (who meets the 5 years' general experience requirement) who will be specializing in Complex service contracts must also have the following experience: 5 years of experience developing complex service solicitations and administering complex service contracts and modifications all within the guidelines set forth in paragraph 4.3.1 Leasing and Specialized experience requirements: Be familiar with Real Property Leasing, utilities contracts, sharing of space and other non-medical agreements (selling/sharing agreements, revokable licenses, interagency agreements), and hotel services for Veterans using procedures outlined in the FAR, VAAR, General Services Acquisition Manual (GSAM), General Services Acquisition Regulation (GSAR), public laws, and agency policy. Unless otherwise approved by the VA any SCS (who meets the 5 years' general experience requirement) who will be specializing in Leasing and Specialized Contracts must also have the following experience: 2 years of experience developing real property/lease related solicitations, contracts and modifications all within the guidelines set forth in paragraph 4.3.1. Education: Bachelor's degree with a major in any field; or at least twenty-four (24) semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, and organization and management. A Federal Acquisition Certification in Contracting (FAC-C Level I, II, or III), FAC-C (Professional), or DAWIA Level III in Contacting certification or courses leading to certification, or demonstration of the completion of commercial courses equivalent to certification. Additional Knowledge and Skills: In addition to the experience and educational requirements described in sections 4.3.1. and 4.3.2., the SCS shall possess the following knowledge and skills an MCS as described in section 4.2.3. as well as the following knowledge and skills: Ability to provide clear leadership, technical direction, and guidance to all lower-level acquisition personnel. Possess excellent time management and writing skills. Ability to collaborate with customers and stakeholders on performance requirements among multiple sites and service lines to obtain agreement, standardize enterprise equipment, supply and/or service requirements in support of strategic acquisition plans. Ability to refine and improve source selection evaluation criteria. Ability to make suggestions by analyzing difficult contracting issues and identifying alternative courses of action to satisfy specialized requirements and solve a variety of contracting problems. Ability to conducting gap analyses and understanding of cost elements which go into the production, management or delivery of a healthcare resource service or product. Ability to provide advisory support and prepare procurement packages for review in accordance with customer requirements and in compliance with VA policy and procedures, to include federal and state laws and regulations Job Posted by ApplicantPro

Job Description Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Technical Support Specialist JNY Description of specific duties in a typical workday for this position: The Technical Support Specialist JNY provides hands-on technical and operational support of threat systems, threat emulation devices, and OPFOR representations used across Army training and testing environments. The individual supports the installation, configuration, operation, troubleshooting, and sustainment of threat system hardware and software to ensure system availability, reliability, and realism. Responsibilities include providing technical assistance during system setup, integration, upgrades, and maintenance activities; supporting troubleshooting and resolution of technical issues; and assisting with system configuration and functionality checks. The Sr. Technical Support Specialist supports preparation and maintenance of technical documentation, user guides, and operating procedures and assists with tracking system status and technical issues. Additional duties include supporting technical demonstrations, evaluations, and field events; assisting engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments; and collecting and reporting technical data related to system performance and reliability. The role supports coordination with logistics, engineering, and evaluation personnel to ensure technical issues are addressed efficiently and systems remain mission ready. The Technical Support Specialist JNY collaborates closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives. Requirements (Years of experience, Education, Certifications): Bachelor's degree in engineering technology, Information Technology, Electronics, or a related technical field Minimum of 3 years of experience providing technical support for hardware, software, or integrated systems within a DoD or Army environment Demonstrated experience with: Technical troubleshooting and system support Installation and configuration of equipment or systems Technical documentation and reporting Supporting field activities or operational environments Active TS/SCI Clearance Nice to Have (skills that are not required, but nice to have): Experience supporting threat systems, OPFOR equipment, or training support systems Familiarity with: Electronics, communications, or simulation systems Fielded Army systems and operational environments Basic configuration management or issue tracking processes This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Mid-Level Help Desk Technician (DTS) - Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management - Audit System and Policy (RMASP) Division for Telework. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed. Contingent upon contract award. Requirements Key Responsibilities: · Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email · Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues · Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R · Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests · Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout · Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows · Assist with content management and business process analysis supporting audit readiness activities · Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations Qualifications: · Secret clearance (required) · 4 to 7 years of experience providing DTS or DoD travel support · Demonstrated knowledge of DTS modules, workflows, and travel policy · Experience auditing DTS transactions for JTR and DoD FMR compliance · Experience supporting remote service desk operations · Familiarity with SharePoint and web-based knowledge management tools

Program Specialist II Schedule (FT/PT): FT Travel Required: Yes Shift: Day Remote Type: On-site Clearance required: Secret Division: Security Cooperation Who is ACT1 Federal? ACT1 Federal LLC is a 100% employee-owned company. We've served the Department of Defense (DoD) for nearly thirty years. Our core missions include weapon systems engineering, logistics, space domain expertise, global defense and security, business and financial management for security assistance and major defense articles, as well as military training and arctic security. Join us! Description: Provide program management support and recommendations for Army FMS systems. Support shall include the analysis of data based on the customer requirements; USASAC program policies and procedures; and the programmatic data obtained from the FMS Managers. Responsibilities: Review studies, reports and other correspondence to ensure data and conclusions are fully integrated with organizational programs, goals and strategies. Analyze patterns in order to make meaningful recommendations that will enhance efficiency, inform decision making and help shape strategies for organizational improvement. Assist Level I Analysts as needed to define and analyze problems and make recommendations. Requirements A minimum of six (6) years of technical or operations experience is required. Bachelor's Degree in such disciplines as Operations Research, Physical Sciences, Mathematics, Business/Finance, Accounting, Economics, Human Resource Management, Education, Social Science, Strategic Studies, Foreign Policy, International Studies, Political Science, Liberal Arts or other related disciplines from an accredited training institution. Proficient with Power Point, Excel, Share Point, and other business operations tools. Active Secret Clearance required. Knowledgeable of industry trends and best practices for improving organizational efficiency and effectiveness. Extensive knowledge/experience w/ US Army Security Assistance enterprise with specific experience in Foreign Military Sales (FMS) activities is desired. Former US Army Logistician or Army Foreign Area Officer is desired. Benefits · Medical/Dental/Vision Insurance · ACT1 Employee Stock Ownership Plan (ESOP) · Company Paid Life and AD&D Insurance · Company Paid Short-Term Disability · Voluntary Long-Term Disability · Flexible Spending Accounts (FSA) · Health Savings Account (HSA) · 401K with employer match · Paid Time Off · Paid Holidays · Parental Leave · Military Leave · Education, Training & Professional Development · Voluntary Accidental Injury/Critical Illness/Hospital Care · Voluntary Pet Insurance, Legal Resources, and Identity Protection ******************************** Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a ACT1 Federal or client site facility. If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Job Description Clearance Required: Active DoD Secret Security Clearance Travel Required: Up to 10% LaunchTech is seeking a Help Desk Support Specialist to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role provides frontline service desk support in a mission-critical DoD environment, ensuring timely issue resolution, accurate tracking, and effective customer communication. What You'll Be Doing Collect and analyze data to provide technical resolutions Provide remote troubleshooting support for break/fix issues Provide escalation and status updates to MDA customers Provide technical support for enterprise projects that impact Service Desk workflows Resolve daily battle rhythm tasks Track all work using the Remedy ticketing system Utilize the established knowledge database to assist customers What You Bring Basic Requirements: Must have 6 months of directly related experience Must have experience working in a customer-facing role Must have experience with Microsoft Office and Access databases Must have experience working independently and in a team-oriented, collaborative environment Must have experience working with geographically dispersed teams Must have a DoD 8570 IAT Level II certification or higher by employment start date (e.g., CompTIA Security+ CE) Must have an active DoD Secret Security Clearance Desired Requirements: ITIL v3 Foundations certification Remedy ticketing system experience Desktop support, service desk/help desk, or call center experience Why LaunchTech? LaunchTech is built on a single standard: Excellence, Period. You'll be part of a mission-focused team supporting enterprise IT operations critical to national defense. We offer: Medical, Dental, and Vision coverage 401(k) with company match Paid Time Off (PTO) Mission-driven work with growth opportunities And more Ready to Join the LaunchTech Crew? LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law. Visit ******************** to learn more about how we deliver Excellence, Period. Powered by JazzHR l9nsrnQuoh

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do. Ignite is currently seeking a driven, detail-oriented Tier 2 Help Desk Technician to join our team supporting The US Army at Redstone Arsenal, AL. This position is onsite. This position is required one to perform all Tier I duties. In addition, provides touch labor for troubleshooting incidents, and problems manage all duties required to distribute hardware to new users, installs software, assists asset management and property book requirements, performs warranty recovery of assets if needed, and responds to and resolve Incidents and Problems, maintains inventory stock rooms and asset tracking. Escalates tickets to tier III or interfaces with third-party providers to resolve technical incidents. Execute life cycle replacement activities for end users' devices. Provides touch labor for VIP requests, and prioritizes tickets. Job Requirements Responsibilities include: * Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems. * Working knowledge of and experience working with Microsoft Intune system. * Working knowledge of and experience working with Microsoft Power Automate. * Perform touch labor to address fixes, configuration, and troubleshoot issues and problems. * Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems. * Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. * Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals. * Serve as the primary POC for incident and problem resolution and escalation. * Ensure Information Assurance (IA) requirements are met for all devices. * Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise new and emerging technologies. * Able to use qualitative and quantitative techniques to evaluate help desk program effectiveness. * Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems. * Working knowledge of and experience working with local and secure networks. * Working knowledge of and experience working with Active Directory. * Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware. * Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services. * Working knowledge of and experience working in and around the Army environments and familiarity with Classified IT support. * Familiar with decommissioning of Army assets and Lifecycle Management SOPs. * Perform other duties as assigned. Job Requirements Job Requirements and Qualifications: * A minimum of 5 years of work experience in Tier 2 Help Desk Technician or related fields * Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. * Must have an active Comp TIA Security + certification Security Clearance Requirements: Must have an active Secret Clearance or the ability to obtain one. Education Requirements: * Associate's Degree or Bachelor's Degree with 5 years of related experience in IT field, or equivalent level of hands-on experience. Other Requirements: Must be a US citizen and be able to obtain and hold an active Security Clearance, and an active Comp TIA Security + certification We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Sr. Technical Support Specialist Description of specific duties in a typical workday for this position: * The Sr. Technical Support Specialist provides hands-on technical and operational support of threat systems, threat emulation devices, and OPFOR representations used across Army training and testing environments. The individual supports the installation, configuration, operation, troubleshooting, and sustainment of threat system hardware and software to ensure system availability, reliability, and realism. * Responsibilities include providing technical assistance during system setup, integration, upgrades, and maintenance activities; supporting troubleshooting and resolution of technical issues; and assisting with system configuration and functionality checks. The Sr. Technical Support Specialist supports preparation and maintenance of technical documentation, user guides, and operating procedures and assists with tracking system status and technical issues. * Additional duties include supporting technical demonstrations, evaluations, and field events; assisting engineers and Military Technical Evaluator SMEs during testing, Government Acceptance Testing (GAT), and operational assessments; and collecting and reporting technical data related to system performance and reliability. The role supports coordination with logistics, engineering, and evaluation personnel to ensure technical issues are addressed efficiently and systems remain mission-ready. * The Technical Support Specialist collaborates closely with engineers, evaluators, and Government stakeholders to ensure threat systems are operational, supportable, and aligned with Customer objectives. Requirements (Years of experience, Education, Certifications): * Bachelor's degree in Engineering Technology, Information Technology, Electronics, or a related technical field * Minimum of 10 years of experience providing technical support for hardware, software, or integrated systems within a DoD or Army environment * Demonstrated experience with: * Technical troubleshooting and system support * Installation and configuration of equipment or systems * Technical documentation and reporting * Supporting field activities or operational environments * Active TS/SCI Clearance Nice to Have (skills that are not required, but nice to have): * Experience supporting threat systems, OPFOR equipment, or training support systems * Familiarity with: * Electronics, communications, or simulation systems * Fielded Army systems and operational environments * Basic configuration management or issue tracking processes This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do. Ignite is currently seeking a driven, detail-oriented Tier 2 Help Desk Technician to join our team supporting The US Army at Redstone Arsenal, AL. This position is onsite. This position is required one to perform all Tier I duties. In addition, provides touch labor for troubleshooting incidents, and problems manage all duties required to distribute hardware to new users, installs software, assists asset management and property book requirements, performs warranty recovery of assets if needed, and responds to and resolve Incidents and Problems, maintains inventory stock rooms and asset tracking. Escalates tickets to tier III or interfaces with third-party providers to resolve technical incidents. Execute life cycle replacement activities for end users' devices. Provides touch labor for VIP requests, and prioritizes tickets. Requirements Responsibilities include: · Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems. · Working knowledge of and experience working with Microsoft Intune system. · Working knowledge of and experience working with Microsoft Power Automate. · Perform touch labor to address fixes, configuration, and troubleshoot issues and problems. · Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems. · Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. · Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals. · Serve as the primary POC for incident and problem resolution and escalation. · Ensure Information Assurance (IA) requirements are met for all devices. · Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise new and emerging technologies. · Able to use qualitative and quantitative techniques to evaluate help desk program effectiveness. · Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems. · Working knowledge of and experience working with local and secure networks. · Working knowledge of and experience working with Active Directory. · Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware. · Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services. · Working knowledge of and experience working in and around the Army environments and familiarity with Classified IT support. · Familiar with decommissioning of Army assets and Lifecycle Management SOPs. · Perform other duties as assigned. Job Requirements Job Requirements and Qualifications: · A minimum of 5 years of work experience in Tier 2 Help Desk Technician or related fields · Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. · Must have an active Comp TIA Security + certification Security Clearance Requirements: Must have an active Secret Clearance or the ability to obtain one. Education Requirements: · Associate's Degree or Bachelor's Degree with 5 years of related experience in IT field, or equivalent level of hands-on experience. Other Requirements: Must be a US citizen and be able to obtain and hold an active Security Clearance, and an active Comp TIA Security + certification

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow Employment Type: Full time Location: Huntsville, AL

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military