Support specialist jobs in Gilroy, CA

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

C-Suite Executive Technical Support Analyst (C-Suite) PERMANENT - ON-SITE - US-CA-Mountain View The role of the Staff Executive Technical Support Analyst is to assist senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the ‘go to' lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a “high touch” level of support to the senior executives. VIP and Executive Support experience a MUST. RESPONSIBILITIES Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support. Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions. Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments. Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible). Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents. Ensures established SLAs are met or exceeded specific to response and resolution times Contribute to Knowledge Base and keep process documentation up-to-date. Proactively take on projects and initiatives with minimal to no supervision. Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a “specialist” in a particular discipline. Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees. REQUIREMENTS Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list). Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school. Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies. Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications. Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals. Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite Preferred certifications: ITILv4, ACMT, CCT, CompTIA Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer Support experience in a corporate enterprise environment medium to large company (7-10k+ employees) Outstanding ability in problem solving, diagnosis and troubleshooting skills The ability to work under pressure and multitask in a fast-paced environment is a must. Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision. Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude. Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively. Familiarity with encryption and security tools and triaging within this environment. Hyper responsive during regular working hours, and super flexible and engaged outside regular hours. Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return Military background in an IT environment a plus LOCATION: US-CA-Mountain View On-site work ABOUT TALTEK TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are: transparency, integrity and respect.

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

Technical Support Specialists Sunnyvale Scope: Provide technical support to Corporate employees and contractors in person Provide high level of customer service and professionalism in accordance with Corporate policies, practices, and expectations Diagnose and troubleshoot technical issues according to Corporate expectations Document issues, troubleshooting steps, and resolutions in ticketing system Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS Excellent customer service skills Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting mac OS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding: Punctuality and attendance; no more than 2 occurrences per month on average Customer satisfaction surveys (CSAT) 98% or higher

is for an experienced technician on the Desktop Support team responsible for partnering with both Chevron IT design teams and Level 2 Service Desk to provide support for core infrastructure and desktop technologies for customer support environment. It also involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations. Responsibilities for this position may include but are not limited to: · Primary desktop support for Windows Operating System, Mobile Device Management · Infrastructure, Video Conferencing systems, and application support. · Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users. · Ensure consistent processes, procedures and technologies are utilized across enterprise environment. · Understand and follow direction provided by the Application and System Services team leads and managers. · Document recurring issues in the Knowledge Base. · Document in detail case status and tasks / work completed with end users in ITSM system. · Follow the provided Critical incident management process in case of widespread or high impacting issues. · Setup and maintain inventory processes. Keep the stockroom area clean and organized. · Receive and record assets in System for tracking. · Pick, prepare, and organize outgoing order. · Work with team lead and team to maintain adequate IT stock levels. · Work with Field Service/Project teams to ensure the proper equipment is allocated for work · Orders. · Maintain inventory controls over tools. · Provide reports supporting the asset inventory using excel and other tables as needed · Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles. Required Qualifications: · Bachelor's degree in IT or Computer Science Preferred Qualifications: · Support Certifications, desired: o Microsoft Certified Professional o Microsoft Certified Technology Specialist o ITIL · Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies: o Windows 11 Operating System advanced troubleshooting; proficient using Windows Desktop imaging. o Microsoft Office 365 Suite and advanced troubleshooting. o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue o General knowledge/troubleshooting for Networking o General knowledge of Microsoft Intune, MFDs o Mobile Device Management and Mobile Web Apps, iOS, etc. o Active Directory Administration and Infrastructure Design o Teams Conferencing system support o Understand and troubleshoot Azure MFA o Strong customer service skills Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities to analyze situations, develop models, and recommend solutions. Ability to see the bigger picture and understand the impact of processes/tools on each other. Communicate transparently about impacts and risks with mitigation strategies. Teamwork/Interpersonal Skills: Ability to work with and influence geographically dispersed colleagues. Demonstrates an inclusive, collaborative style to achieve results. Strong facilitation skills and collaboration across multiple management levels and organizations. Business Knowledge: Experience in IT delivery teams and understanding of diverse operating environments and cultures. Knowledge of how business strategies and regional IT needs vary and their impact on service delivery. Proven experience in providing business solutions through consultancy, including requirements, design, and implementation. Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders. Ability to build strong relationships with clients and team members. Adaptability: Ability to adapt to changing environments and manage multiple priorities. Demonstrates resilience and flexibility in the face of challenges. Customer Focus: Strong customer service orientation with a focus on understanding and meeting customer needs. Ability to provide exceptional support and maintain high levels of customer satisfaction. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Solution, system analysis and system design (needs interview, system analysis, process optimization, specification writing, etc.) The daily maintenance of SAP ERP, SAP BW and Delta FMR (Financial Management Report) including BMS(Budget Management System) systems, assisting in authorization grant, troubleshooting, training and documentation Additional responsibilities are to include however not limited to the following: Data strings with module of SAP ERP FI, CO, PS, BW and IBM TM1-BMS experience in integration. E-document(E-invoice function) Job Requirements: Education: BS degree in finance/computer science or related field Experience: Have 6-9 years of experience in SAP ERP FICO and SAP BW system analysis, maintenance. Familiar with the application of any module of SAP ERP SD, MM, PP, PS. Possess the concept of order cash management, material procurement, production management (Configure-to-order), project system (Solution business), E-document is preferred.Possess ABAP, Fiori program development experience is preferred. Good logical concepts, communication and coordination skills, organization and expression skills Skills: Business analysis Identify, analyze, assign and/or complete assigned problem tickets Document applicable business processes and procedures in the assigned areas Ensure systems availability is at or above committed service levels Assist teams on other projects in order to ensure successful integration of SAP and Non-SAP functionality Configuration and troubleshooting Of the SAP FICO(Including e-document) and BW Development Knowledge of SAP ABAP and ABAP on HANA Report FMR (Financial Management Report)

Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, you'll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You'll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system. Key Responsibilities: Work within the IT team on a Window 11 migration. Provide technical support to users via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network issues. Document issues and resolutions in a ticketing system. Perform routine system maintenance and updates. Install, configure, and maintain operating systems, applications, and updates. Offer basic training and guidance to users on software and hardware. Collaborate with the IT team to resolve complex issues and improve processes. Perform other duties as assigned. Requirements: 1+ years of hands on IT Support experience Associate degree, specialized certification, or equivalent training Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android). Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems. Basic understanding of networking and troubleshooting. Having gone through a Windows 11 upgrade/migration a major plus

Role: Executive IT Support Duration: 6-12 months contract, possible extensions Pay rate: W2 only (No Third Party) Job details: Providing technical support for C-suite/ executives and board members Priority handling of incidents Conference room/AV setup / meeting room support Mac/Mobile device tech support Please send resume ASAP.

Role: Desktop Support Engineer Duration: 3 months+ Job Description: We are seeking a highly skilled Desktop Support Engineer with solid experience in Dell Latitude hardware platforms to assist with the migration from Windows 10 to Windows 11. This is a short-term, 3-month project, requiring the candidate to work onsite in Santa Clara for all 5 days of the workweek. The ideal candidate should have extensive experience with Microsoft Intune, Windows 11 imaging, device enrollment for systems not hardware hashed, as well as troubleshooting Microsoft BitLocker encryption, Crowdstrike EDR, VPN connectivity, user data migration, and strong PowerShell scripting skills. This role requires strong communication skills, as the engineer will collaborate closely with the client's IT End User Service Manager and work as part of a project team. Key Responsibilities: Lead the migration from Windows 10 to Windows 11, ensuring minimal disruption to user operations. Utilize Microsoft Intune for device management, deployment, and device enrollment for systems not hardware hashed. Manage the Windows 11 imaging process and deployment to new systems, particularly on Dell Latitude hardware platforms. Troubleshoot Microsoft BitLocker encryption issues and ensure devices are properly encrypted during migration. Resolve Crowdstrike EDR issues and ensure devices are secure throughout the migration. Provide VPN connectivity support, resolving network-related issues as part of the migration. Oversee user data migration to new laptops, ensuring smooth transfer and continuity of files and settings. Utilize PowerShell scripting to automate processes, enhance migration efficiency, and streamline troubleshooting tasks. Collaborate directly with the client IT End User Service Manager, providing regular updates on project progress and challenges. Qualifications: Strong experience with Dell Latitude hardware platforms and troubleshooting hardware-specific issues. Extensive experience with Microsoft Intune, particularly in device management, deployment, and device enrollment for systems not hardware hashed. Proven experience in Windows 10 to Windows 11 migration, including imaging, upgrades, and deployment. Strong troubleshooting skills with Microsoft BitLocker encryption, Crowdstrike EDR, and VPN connectivity. Experience in user data migration and ensuring seamless transitions to new laptops. Proficiency in PowerShell scripting to automate tasks and manage system configurations during migration. Excellent communication skills and the ability to work effectively with both internal teams and external clients. Ability to work onsite in Santa Clara, 5 days a week for the duration of the 3-month project. Desired Skills: Certification in Microsoft Intune or related desktop support technologies. Prior experience with remote troubleshooting and supporting remote employees is a plus. Familiarity with Dell Latitude models and hardware configurations is highly desirable.

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

Santa Clara, CA Job Description: AV Specialist with UC Experience. Experienced AV/UC Support Engineer with expertise in Audio-Visual systems and beginner-level Unified Communications skills. Skilled in deploying Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints, configuring MTR devices in Cisco Control Hub and Teams Admin Center, and supporting multi-platform meetings including Zoom, Google Meet, and Microsoft Teams. Adept at troubleshooting AV setups, ensuring seamless conferencing experiences, and delivering IT AV support for large-scale events. Ability to deploy Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints. Knowledge of deploying Microsoft Teams Rooms systems. Ability to add new MTR devices into Cisco Control Hub and Teams Admin Center. Familiarity with starting Zoom, Google Meet, and Teams meetings from MTR systems. Key Skills · Conference Room AV Support and Troubleshooting · Microsoft Teams Rooms (MTR) Deployment · Cisco Video Endpoints Integration · Teams Admin Center & Cisco Control Hub Management · Zoom, Google Meet, and Teams Meeting Support · AV Equipment Installation and Maintenance · Beginner-level UC Experience · Event Production and Dry Runs Organization Planning, executing, tracking multiple meetings. Ability to keep up to date on virtual event technology. Liaison between facilities, Booking team. Coordinating (Webcast production) Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production. Attend meetings with stakeholders to identify issues and make recommendations. Technical skills Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively. Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality. Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences. Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations. Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment. Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed. Maintain accurate records of AV equipment inventory, configurations, and maintenance activities. Thanks & Regards Sameer Ahmad Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Phone: ************** Ext: 143 E-Mail: ****************************|Website: ******************* Linkedin: linkedin.com/in/sameer-ahmad-031a0b185

6 Month Contract - Possibility of Extension Based out of San Jose, CA - Regional and Nationwide Travel We are seeking a highly skilled and motivated Field Services Technician to join our team in providing technology support for job sites in the construction industry. The ideal candidate will have hands-on experience in installing and maintaining various technology systems, including network infrastructure, cellular and internet connectivity, and other technology-related services essential for construction projects. Key Responsibilities: Installation & Setup of Technology Infrastructure: Hardware Setup: Configure and set up computer systems, servers, and workstations for on-site use. Install various printers, projectors, and other technical devices as required. Setup and configuration of remote conference rooms and training centers. Network Equipment Setup: Install routers, switches, and access points to create reliable on-site networks. Cellular & Internet Setup: Implement cellular and internet solutions for job site connectivity, including setting up mobile hotspots, modems, antennae systems, and other mobilization equipment. Asset Distribution: Distribution and confirmation of on-site mobility assets to validate setup, connectivity, and functionality. Safety Protocols: Adhere to safety guidelines and industry regulations while working on job sites, especially when handling electrical installations and equipment. Wiring and Cabling Installation: Install and terminate copper and fiber cables, ensuring compliance with safety standards and industry best practices. Technology Support & Troubleshooting: On-Site and Remote Troubleshooting: Identify and resolve technical issues related to connectivity and equipment malfunctions at construction job sites. Hardware & Software Support: Provide ongoing support for systems and devices, performing software updates, hardware replacements, and troubleshooting to minimize downtime and maximize productivity. Network Connectivity Issues: Diagnose and resolve network disruptions, including Wi-Fi, cellular, and Ethernet connections, to ensure seamless operation of tech systems. Asset Collection: Collect and recover on-site assets at completion of job site work, or as needed. Communication & Collaboration: Vendor Coordination: Liaise with technology vendors and service providers for equipment installation, repair, and support. Documentation & Reporting: Maintain accurate records of installations, configurations, service issues, and resolutions. Provide detailed reports of field activities and project progress to management. Nationwide Travel & On-Site Work: Job Site Travel: Travel regularly to construction job sites regionally or nationally, as required, with the ability to adapt to varying work environments and conditions. Flexibility in travel schedules is essential. On-Site Presence: Perform hands-on technical work, requiring physical presence at multiple job sites, with the ability to manage tasks efficiently and independently in varying locations. Required Skills & Qualifications: Technical Expertise: Experience installing on-site infrastructure hardware and equipment. Proficiency in installing and troubleshooting wired and wireless network infrastructure (Ethernet, Wi-Fi, etc.). Experience with technology systems, including security cameras, access control systems, and other construction-related hardware. Strong understanding of internet and cellular connectivity solutions, including mobile hotspots, routers, modems, and antenna installation. Highly organized with attention to detail. Problem-Solving Skills: Proven ability to diagnose and resolve complex technical issues independently. Quick thinking and adaptability when troubleshooting connectivity issues on-site or remotely. Having critical thinking skills to evaluate when issues should be escalated. Physical Abilities: Ability to lift and carry heavy equipment (up to 30 lbs.) and work in physically demanding conditions. Comfortable working in a variety of construction environments, including outdoors, under various weather conditions, and at heights. Travel Readiness: Must be willing to travel nationwide, including overnight stays and short periods away from home. Comfortable with the flexibility and demands of frequent travel, with a focus on job site installation and support across different locations. Valid driver's license and reliable transportation for travel to and from job sites. Clean driving record for the last 5 years. Preferred Qualifications: Experience working with Cisco products and hardware such as routers, switches, and Access Points Experience working with, installing, and setting up satellite internet such as Starlink. Prior experience in the construction industry or with construction-related technology support. Certifications in network installation (e.g., CompTIA Network+, Cisco). Experience with cloud-based services, security systems, and remote monitoring tools. Experience managing remote technology solutions for multiple job sites. Ability to adapt to different job site conditions and schedules, including working weekends or non-traditional hours as needed.

Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises. Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible. We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base. These are full-time, in-office opportunities with benefits. ABOUT THE ROLE This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices. The key objectives of this role include, but are not limited to: Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion Provide accurate and timely support by documenting all issues and resolutions Maintain communications with customers during the problem resolution process Act as a Customer-facing subject matter expert What Do You Need to Be Successful? Solid HTML / CSS background is needed to help customers in building and designing forms Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds Track record of supporting customers with a SaaS or IaaS product is preferred English fluency is required ABOUT YOU Customer facing skills combined with excellent verbal and written communication skills Ability to work with little to no supervision Open to criticism and a team player Adaptable , flexible and commercially aware Excellent organizational skills with the ability to prioritize and manage Compensation, Perks & Benefits Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience Company paid Commuter Benefits Employer-sponsored medical, dental, vision, AD&D, and LTD insurance 401(k) with 4% company match FSA 10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year Professional development stipend after one year of employment OUR PROCESS We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to. We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform! Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Jotform values your privacy. You can find more information regarding our applicant privacy notice here: ********************************************** Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues. Troubleshoot user accounts Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title : Computer Hardware Technician Location : Santa Clara, CA Job Skills o Familiar with Intel computer server hardware architecture o Ability to assemble server systems using various hardware components o Ability to debug issues in server system bringup o Ability to socket CPUs flash BIOS install Operating Systems Windows Linux install Firmware and Drivers disk partitioning configuring networks and debug associated issues o Ability to configure KVMs network switches and storage arrays o Working knowledge of BIOS Firmware and Drivers and their interaction with Operating System etc o Ability to organize lab space and infrastructure for a given project network and power cabling test benchrack setup etc o Ability to do configuration changes at BIOSFirmware level o Familiar with scripting Python Shell etc o Ability to make minor changes to test automation scripts o Ability to setup test and measurement equipment Power meter Oscilloscope Logic analyzers protocol analyzers etc for a given test o Ability to Triage test data and debug test setup configuration related issues o Ability to communicate with various stake holders Validation Engineers Lab managers Other Expectations o Attention to detail and well organized o Ability to follow given instructions clearly o Able to lift 35 Lbs job may require shifting computers from one rack to another etc o Candidate should have reliable transportation and are OK with daily commute as it is 100 onsite work o Candidate must have good attitude communication skills o Willingness to learn

Role : Webcast Support Duration : Contract Run corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing. Provide support to UC engineers for Telecom projects, perform statistical analysis, analyse datasets, and generate reports. Organization Planning, executing, tracking multiple meetings. Ability to keep up to date on virtual event technology. Liaison between facilities, Booking team. Coordinating (Webcast production) Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production. Attend meetings with stakeholders to identify issues and make recommendations. Technical skills Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively. Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality. Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences. Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations. Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment. Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed. Maintain accurate records of AV equipment inventory, configurations, and maintenance activities

Job Description: Webcast Support Duration: 6+ Months Run corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing. Provide support to UC engineers for Telecom projects, perform statistical analysis, analyse datasets, and generate reports. Organization Planning, executing, tracking multiple meetings. Ability to keep up to date on virtual event technology. Liaison between facilities, Booking team. Coordinating (Webcast production) Scheduling, booking, planning event, conducting dry-runs, pre-production, and post-production. Attend meetings with stakeholders to identify issues and make recommendations. Technical skills Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively. Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality. Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences. Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations. Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment. Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed. Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.

Primary Skills: JavaScript Coding (Expert), Scripting (Intermediate), Troubleshooting (Advanced), SQL (Advanced), Debugging (Proficient) Contract Type: W2 Only Duration: 12 Months with possible extension Pay Range: $40 - $46 per hour on W2 #LP Job Summary The Senior Technical Support Engineer will play a crucial role in addressing and resolving the most complex issues for the ServiceNow Platform, serving as the key point of escalation within the technical support department and mentoring junior colleagues. This position requires a blend of deep technical expertise and excellent customer-facing skills, with a willingness to work flexible hours to meet customer needs. The role necessitates an individual capable of quickly learning the ServiceNow platform and who possesses a strong commitment to quality customer service. Key Responsibilities Manage and resolve complex technical issues related to the ServiceNow Platform. Serve as the primary point of escalation within the technical support team. Mentoring and assisting junior team members in understanding various technologies. Ensure superior customer service through direct interaction with clients in a technical support context. Work flexible hours, including evenings, weekends, and holidays as necessary. Must-Have Skills: In-depth knowledge of Database and Object-Oriented languages (Java, JavaScript preferred). Demonstrated ability to troubleshoot difficult technical problems. Excellent verbal and written communication skills. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

The GPR Sales & Service Representative is a hybrid role combining technical field work and customer relationship development. This position is responsible for performing Ground Penetrating Radar (GPR) services while also serving as a front-line business development representative to expand client relationships and grow revenue. The ideal candidate has a strong technical foundation in GPR scanning, a customer-first mindset, and the communication skills necessary to identify opportunities, educate clients, and build long-term partnerships. Duties and Responsibilities: • Perform GPR scanning and data interpretation with precision and professionalism on active job sites. • Deliver on-site solutions, mark-outs, and reports in alignment with Penhall's quality and safety standards. • Engage clients before, during, and after service to build relationships and identify future needs. • Actively pursue new business opportunities by identifying prospects, visiting job sites, and networking with key contacts. • Collaborate with Account Managers and Branch Leadership to expand service offerings and cross-sell where applicable. • Create quotes, proposals, and follow-up correspondence with clients as needed. • Serve as a trusted advisor to customers by explaining results, offering technical guidance, and solving problems on the spot. • Partner with dispatch and operations to ensure scheduling aligns with customer deadlines and expectations. • Track client interactions, leads, and opportunities through CRM or sales tracking systems. • Represent Penhall at industry events, safety meetings, and project kickoffs when requested. • Promote Penhall's commitment to safety and professionalism at every customer interaction. • Other duties as assigned by your manager. Required Skills and Abilities: • Proven field experience with GPR scanning or similar nondestructive testing (NDT) methods • Strong interpersonal skills and professional demeanor • Self-starter with the ability to manage time independently • Ability to identify client needs and recommend appropriate services • Clear verbal and written communication skills • Competent in report writing and technical documentation • Basic sales aptitude and comfort with customer follow-up • Proficient in Microsoft Office; CRM experience a plus • Ability to work in varying environments and travel locally to job sites Essential Core Competencies: • Technical Expertise: Applies GPR knowledge accurately in the field • Business Acumen: Understands client goals and aligns services to add value • Communication: Explains technical concepts clearly to non-technical audiences • Time Management: Balances field work with sales development effectively • Accountability: Follows through on commitments and manages client expectations • Team Collaboration: Works well with dispatch, ops, and sales to ensure delivery excellence • Customer Focus: Commitment to providing excellent service and resolving issues to meet customer needs. • Attention to Detail: Ensures accuracy in scheduling, dispatch, and equipment management. • Safety Conscious: Proactively enforces safety standards and promotes a safety-first culture. • Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Education and Experience: • High school diploma or equivalent required; technical certification in GPR or related field preferred • 2+ years of experience in GPR or construction scanning preferred • Prior sales or customer-facing experience in construction or industrial services is a strong plus Physical Requirements: • Ability to lift 50+ pounds and carry field equipment • Regular exposure to outdoor conditions and construction job sites • Requires driving to multiple job locations within a defined territory • Must be able to stand, walk, or crouch for extended periods Legal Disclaimer: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a)) This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.