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The differences between support team members and service team members can be seen in a few details. Each job has different responsibilities and duties. Additionally, a support team member has an average salary of $29,399, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a support team member include safety standards, cleanliness and quality standards. The most important skills for a service team member are customer service, work ethic, and basic math.
| Support Team Member | Service Team Member | |
| Yearly salary | $29,399 | $27,393 |
| Hourly rate | $14.13 | $13.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 221,327 | 214,808 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Average age | 44 | 40 |
| Years of experience | - | 12 |
A support team member is responsible for assisting and connecting with the whole department group in meeting the company's goals and exceeding performance expectations. Support team members' duties generally include performing administrative tasks, familiarizing and adhering to the company's policies and procedures, providing recommendations for improving customer's experience, developing strategies to increase the company's revenue and profitability, and maintaining a positive work ethic. A support team member needs to have a strong organization and time-management skills to support daily operations and do extra tasks as needed.
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
Support team members and service team members have different pay scales, as shown below.
| Support Team Member | Service Team Member | |
| Average salary | $29,399 | $27,393 |
| Salary range | Between $22,000 And $37,000 | Between $20,000 And $36,000 |
| Highest paying City | Springfield, MA | Seattle, WA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | Raytheon Technologies | Citi |
| Best paying industry | Technology | Retail |
There are a few differences between a support team member and a service team member in terms of educational background:
| Support Team Member | Service Team Member | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between support team members' and service team members' demographics:
| Support Team Member | Service Team Member | |
| Average age | 44 | 40 |
| Gender ratio | Male, 52.2% Female, 47.8% | Male, 39.4% Female, 60.6% |
| Race ratio | Black or African American, 12.6% Unknown, 4.3% Hispanic or Latino, 17.5% Asian, 9.9% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |